8/26/24, 3:20 PM Restore or import database to a new computer - Initial setup - eM Client

Restore or import database to a new computer

richardchesher Oct 2023

Many users of this forum have had issues with restoring backups. In fact the help file for
emclient does not ever say how to restore a backup if needed.

1. The way it is supposed to work is you click on menu/file/restore But for some reason
this has not worked for many members of this forum.
2, In addition to saving a backup to an external USB drive using the eMClient backup
process I also have two folders on the same USB drive back up and I copy the
complete emClient data from the C/Users/Username/AppData/Local/emClient to one
backup folder and then I copy
C/Users/Username/AppData/Roaming/emClient to another backup folder.
That way all I need to do for a new setup is simply copy these two folders back to the
C drive when I install emClient on a new computer.

Gary Leader Oct 2023

richardchesher:

Many users of this forum have had issues with restoring backups

It’s easy - just run eM Client and use the Menu > File > Restore option. If you have more
than one backup file in your backup folder, you will be able to select a backup based on the
date it was made. If you don’t have any backup files, the program will let you select the
location from where to load backups.

Gary Leader Oct 2023

The best way to move eM Client to another computer, and to ensure all your data and
settings are brought over is through Backup and Restore. If you are having difficulty with
that, here are a few easy steps to get it done:

On the old device:

1. Create a backup through Menu > Backup (Menu > File > Backup in eM Client 7 and
older)
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8/26/24, 3:20 PM Restore or import database to a new computer - Initial setup - eM Client

2. Deactivate your license if you are no longer going to use eM Client on this device in
Menu > Help > License
3. Find the .ZIP backup file and move it to your new device (default in …\Documents\eM
Client)

On your new device:

1. Install eM Client (Download eM Client for Mac | eM Client )

2. Skip initial setup
3. Restore from your backup through Menu > File > Restore. If you put the backup file
on the new device in the same folder structure as the default (…\Documents\eM
Client) the restore will find it right away, otherwise, you’ll need to specify the path
where the backup file can be found (Menu > Settings > General > Backup).
4. Activate your license in Menu > Help > License

Emily_Strachan Dec 2023

Gary - I have spent all day try to get my files off my old emclient to my new pc. Eveery time
I try to restore I get a message that the backup directory can’t be found please select
another file HELP=

skybat Regular Dec 2023

Emily_Strachan:

I get a message that the backup directory can’t be found please select another file
HELP=

viernes 15 diciembre 2023 :: 0854hrs (UTC +0100)

I do not know where you have placed the Backup file from your old computer on your new
computer but to restore that does not matter.
When you try to restore and you get the error message you will have the choice to navigate
to where you placed it, do this, select the ZIP file and restore from there.

¡Buena suerte!

Alvaro Muñoz (skybat on holiday)

¡Los mejores desde Valencia y mantente a salvo!

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8/26/24, 3:20 PM Restore or import database to a new computer - Initial setup - eM Client

[email protected]

Hablo español y catalán, luego portugués, inglés, francés y árabe.

con conocimiento de varios otros idiomas.

Emily_Strachan Dec 2023

I am still stuck. I even paid for some help to no avail. I’ve tried backup and restore and the
restore function does not recognize the data on the backup. I am running version 7 of eM
Client. trying to migrate to windows 11 environment on a new computer. 3 days I have
invested in this task. I need another way to move the mail to A GMAIL account

cyberzork Dec 2023

@Emily_Strachan

I am still stuck. I even paid for some help to no avail. I’ve tried backup and restore and
the restore function does not recognize the data on the backup. I am running version 7
of eM Client. trying to migrate to windows 11 environment on a new computer. 3 days

What version of eM Client are you now running on Windows 11 ?

Also are your eM Client 7 dated backup.zip files in the default

“C:\users\yourname\Documents\eM Client” folder ?

Also when you try to restore an eM Client backup, do the dated backup files appear in a list
to select from when you go to “Menu / File / Restore” ?

skybat Regular Dec 2023

Emily_Strachan:

I am still stuck. I even paid for some help to no avail.

martes 19 diciembre 2023 :: 1215hrs (UTC +0100)

Hey Emily

Sorry I did
Skip to not content
main get back to you quicker I needed to be away for work for a few days in
London but I can see @cyberzork is trying to help and he will have more knowledge than
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8/26/24, 3:20 PM Restore or import database to a new computer - Initial setup - eM Client

me, I am just a help for @skybat when is away.

Anyway I can see you did not answer @cyberzork yet.
My first thought is maybe your backup version v7 of eM Client is not compatible with the
version of eM Client you have installed on Windows 11, if it is v9.2.2157 but I do not know
probably @Gary can say on this.
If there is a version compatibility issue I guess you have some options:
1./ On your old computer upgrade v7 to v8 or v9 then make a new backup, you will need to
pay to go to a new version and if you do this go to v9
2./ Install v7 on your new computer if it is possible to install the version, I do not know if it
will but as you do not have what you want you have nothing to loose to try, you will of
course need to uninstall what you have installed now first.
If it is a help here is a link to download the last release I can see of v7:

eM Client v7

Probably it is best to aim for v9 at some point

I hope you can understand my English

¡Buena suerte! y ¡Feliz Navidad!

Alvaro Muñoz (skybat on holiday)

¡Los mejores desde Valencia y mantente a salvo!

[email protected]

Hablo español y catalán, luego portugués, inglés, francés y árabe.

con conocimiento de varios otros idiomas.

Emily_Strachan Dec 2023

I have no option to upgrade client 7 where would i fond it

skybat Regular Dec 2023

martes 19 diciembre 2023 :: 2005hrs (UTC +0100)

Hey Emily

To upgrade to v9 of eM Client go to:

Skip to main content
UPGRADE LINK
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8/26/24, 3:20 PM Restore or import database to a new computer - Initial setup - eM Client

Then follow the instructions.

¡Buena suerte! y ¡Feliz Navidad!

Alvaro Muñoz (skybat on holiday)

¡Los mejores desde Valencia y mantente a salvo!

[email protected]

Hablo español y catalán, luego portugués, inglés, francés y árabe.

con conocimiento de varios otros idiomas.

cgates 27d

I am having this same problem after 7 months when this post was started. I created the
backup on a Windows 10 PC running emclient v10.0.3266 and I am trying to restore the
backup zip file on a Windows 11 PC with emclient version 10.0.3351. So only a minor
version difference.
The zip file is located in “documents/eM Client”, and I get the same error (when I use
File|restore) that “Selected folder does not contain any backup files. Please select another
location”… I have placed the zip file in other folders and it cannot find them in the file
explorer dialog that emclient displays for trying other folders.

cyberzork 27d

cgates:

(when I use File|restore) that “Selected folder does not contain any backup files

If you have put the eM Client backup.zip file from your Win 10 user profile “Documents \ eM
Client” folder into the same Win 11 user profile “Documents \ eM Client” folder and eM
Client is not finding it when you restore via "Menu \ File \ Restore, then sounds like there is
a problem with the backup.zip file.

So you would have three options.

1). Either create another backup on the Win 10 again and see if it then restores ok on the
Win 11 Pc. Could have been something went wrong with the backup.zip file when it was
created.
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8/26/24, 3:20 PM Restore or import database to a new computer - Initial setup - eM Client

Or

2). Alternatively upgrade the eM Client V10.0.3266 on Win 10 to V10.0.3351 and then make
a new backup.zip and try copying that to the Win 11 Pc and see if that then restores ok.

Or

3). If that still won’t work (where it normally does), then close eM Client on the Win 10 Pc
and go to the following hidden database location
C:\Users\yourusername\AppData\Roaming\eM Client\ and “copy the complete folder
contents to an external drive”. Then on the Win 11 Pc, close eM Client and go to the same
hidden database folder location and paste that complete Win 10 eM Client hidden database
folder. Then open eM Client on the Win 11 Pc and it should work fine.

cgates 25d

Well I fixed it using option 4 (yeah I know you only listed 3 options ), The backup zip file
that would not show up on restore, seemed to have everything that was in the roaming
folder you called out in option 3, so I just unzipped the backup zip file into the roaming
folder, and everything seems to work fine.
So there is a problem with restore not being able to find or work with a valid zip file.
Thanks for your help

skybat Regular 25d

cgates:

So there is a problem with restore not being able to find or work with a valid zip file.
Thanks for your help

jueves 01 agosto 2024 :: 1841hrs (UTC +0100)

The only problem, as far as I know, of Restore not being able to find the Zip file is that eMC
has not been configured to point to it, to configure go to:
In v9: Menu ->Settings ->General ->Backup
In v10: It is somewhere similar (I don’t have v10 on this computer & I can’t remember
exactly)
The default location is …Documents/eM Client - create the folder if it does not exist

¡Buena
Skip to suerte!
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8/26/24, 3:20 PM Restore or import database to a new computer - Initial setup - eM Client

skybat

¡Saludos desde Madrid la soleada en España!

¡Mis mejores deseos y mantente a salvo!

[email protected]

Hablo español, luego portugués, inglés, francés y alemán

con conocimiento de varios otros idiomas.

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