EIT Requests

User Guide

March 2024

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Table of Contents
1. Introduction .............................................................................................................................................. 1

2. Log-in to EITR Portal: .............................................................................................................................. 2

3. Getting Started ......................................................................................................................................... 3

3.1.1. Home Page ...................................................................................................................... 3

4. New Functionalities of All Modules in EITR .......................................................................................... 6

4.1. Different Requests Types in New EITR Portal ............................................................................. 6
4.1.1. Accessing Forms from the Home Page Dropdown: ........................................................ 6
4.1.2 Switch between modules from any Module: .................................................................... 6
4.1.2. Search by Request ID: ..................................................................................................... 8
4.1.3. Special Characters Requirement: .................................................................................. 10
4.1.4. Pending Approval UI: ..................................................................................................... 12
4.1.5. I-Bot: .............................................................................................................................. 15
4.1.6. Domain Account: ........................................................................................................... 16
4.1.7. Shared resource access request ................................................................................... 19
4.1.8. Email Request:............................................................................................................... 20
4.1.9. Instant Messaging .......................................................................................................... 23
4.1.10. Internet Services ............................................................................................................ 27
4.1.11. Website Access ............................................................................................................. 29
4.1.12. Telecom Request ........................................................................................................... 30
4.1.13. Generic Email ................................................................................................................ 35
4.1.14. Restricted IT Equipment ................................................................................................ 37
4.1.15. SSL VPN ........................................................................................................................ 40
4.1.16. Policy Exceptions ........................................................................................................... 42
4.1.17. Unrestricted Internet ...................................................................................................... 52
4.1.18. Asset Movement ............................................................................................................ 54
4.1.19. Access on Server ........................................................................................................... 55
4.1.20. Company Property Request .......................................................................................... 57
4.1.21. IT Consumables ............................................................................................................. 59
4.1.22. Conference Bridge ......................................................................................................... 61
4.1.23. Data Restoration ............................................................................................................ 64
4.1.24. New IP Phone Request ................................................................................................. 65
4.1.25. Additional Storage ......................................................................................................... 66
4.1.26. Automation Request ...................................................................................................... 67
4.1.27. Server Backup Request ................................................................................................. 69
4.1.28. Transfer Data on Removable Media .............................................................................. 69

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1. Introduction
This document provides overall guidance and information for the users of WNS on how to use the New EITR
Portal. EITR Portal is now launched with new look User Interface and better User experience techniques.

EITR Portal is used across WNS irrespective of the Business Units. The new EITR Portal will have a new
experience to use and to raise/action requests with the faster navigation and advanced features and options.
There is also Help section made available for each module in EITR Portal, which will help users to get a quick
tip about the Module that the user has accessed.

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2. Log-in to EITR Portal:

The user requires valid credentials to log in to the EITR Portal
 Either of the below methods can be followed to log in to EITRequest Portal

i. Open a Chrome/Edge browser to access the application from the link to access EITR –
https://eitrequest.wns.com

ii. The Portal URL can also be found on WNS what’s-Up eSpaceEIT Request

a. Intranet application link for WNS users: https://whats-up.wns.com

iii. While user is out of office then user can login to EITR Portal using https://corpapps.wns.com or
https://wns.app.instasafe.io and search technology support.

iv. The User can login to EITR application using InstaSafe SAML.

v. Only permanent employees with an employee ID on HRSS system (PS/SF) has access to login the
application.

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3. Getting Started
On successful login to the Portal user will be directed to the home page as below,

3.1.1.Home Page
Home Page lists all request forms and menu listing (on the left) to which the logged in user has access. When
logged in on a clean browser session for the day, request forms will get populated as the user scrolls down on
the page.

Menu options are listed on the left-hand side of the page.

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The application sections, and controls are built using newer technology to help user, browse the application
modules with comfort. Highlights of the controls are as below,
This link will redirect user to home page from any page of the application.

Allows user to Toggle between full screen view to normal size view of the
page by hiding or showing the left side Menu list.
Here user can search requests raised by user self and direct reports of
logged in user using Request ID
User Guide for the application can be launched using this icon.

Button to logout from the application EITRequests

This section enables user to search a request form real fast, by selecting
from the alphabetical list of FORMS that user has access Or using search
as you type in feature.
‘Help’ feature is available on each module/form having content that will
assist the user to raise a request and next steps.

Search as you type in – user can search by request ID, requestor, request
type, approval stratus etc.

Change requests display mode to vertical from horizontal

Change the display to Full screen.

Deselect or select columns for display. Note there cannot be any

additions of columns.

Export the requests to an excel.

This is self-explanatory. Submit button allows the request to be

submitted.

Clears the values entered on a form

Select this to search based on the criteria entered to fetch listing

‘Cancel Request’ used to cancel a request which is raised but approval is

not completed.

‘Approve’ button allows user to approve a request which pending for

approval, in ‘Pending Approval’ section.

‘Reject’ is for rejecting a request pending for approval action.

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Left-Hand Side Common Menu options:

It will take user to Welcome page from any screen.

This menu tab Shows user requests pending for approval

in his/her queue.
Lists requests raised by the by user in last six months.

This menu takes user to Advanced search for searching

Requests with different Parameters

Delegate user’s approval authority to another user for a

given date range.

Governing Information: Valid for any Request

 On any form fields highlighted with (*) are mandatory to be filled in.
 A request cannot be raised for WNS Employee and NON-WNS employee together.
 Beneficiary list for a request (if applicable) can be added manually or can be uploaded using the
template provided. However, for a request more than 10 beneficiaries cannot be added.
 Business reason need to be entered for each request which needs to valid and complete.
 Tip: Only (A-Z), (0-9), (,.?:_&-) characters are allowed in input fields
 A request ID is generated on submission of a request. In case a request has more than one
beneficiary and supervisor hierarchy for them is different then, multiple requests will be raised.
 Each request will go through its predefined approval workflow.
 On successful approval of a request the user is notified with a Service Desk Ticket number which
is executed by the respective EIT function.
 Requestor details in each form is shown as below collapsible space which can be expanded to
view the requestor details

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4. New Functionalities on the Modules in EIT Request

4.1. Different Request Types in New EITR Portal

Application is built with new technology and all the request modules are now with New user interface.
Below are the Requests Types in the new UI of EITR Portal –

4.1.1.Accessing Forms from the Home Page Dropdown:

User can look for the Form from the list of tiles displayed on the home screen or he/she can select from the

alphabetical list of forms on this screen. Added to it user has an option to search by typing few letters of the
service type user is looking for, basis which the drop-down list gets reduced and user easily finds desired
request.

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Switch between modules from any Module:

And anyone thought of it? User can switch to a different request module while filling in a different request
form without exiting the form, using same feature of ‘Search Forms’

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4.1.2.Search by Request ID:

Search by Request ID is available across the application.

‘Advanced Search’ Feature

‘Advanced Search’ feature on the application will allow the user to search requests raised by the user or
employees directly reporting to him/her (one level only) for last 90 days.
The Top left Search box would enable searches by Request ID, outcome of which are displayed on a page from
where advance search can be done.

Please Note: Search by request ID and Advance search is not applicable for I-Bot and IT Consumables

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Advanced Search Parameters:

On the advanced search page, in addition one can search by request type, request status, employee ID, SDP
ticket number.
Below controls can be used for better experience on this screen to view the requests and their results,

Search as you type in – user can search by request ID, requestor,

request type, approval stratus.
Change requests display mode to vertical from horizontal

Change the display to Full screen.

Deselect or select columns for display. Note there cannot be any

additions of columns.
Export the requests to an excel.

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4.1.3.Special Characters Requirement:

Below is the classification of Special characters that are allowed in all the fields like Business Reason, Subject,
and Description –
 A-Z
 0-9
 (,;:.&$)

The same is displayed as Tip near Submit button to help understand the allowed special characters.

4.1.3.1. My Requests

‘My Request’ section will display all the Requests that the logged in user has raised in EITR. The user will be
able to filter out the raised Requests according to the date range and Request type.

Navigation – Home ->Left-hand side menu options ->My Requests

The below Screen will display all the Tickets raised along with its status as shown in the below screenshot.

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Click to
Multiple
cancel
Selection

There are Filter options, which will help user to filter out the requests as per the search criteria, Filters
being, date range and request type. ‘Search’ will fetch requests based on the search criteria entered and
‘Reset’ button will reset the entered values in the fields.

Below controls can be used for better experience on this screen to view the requests and their results,

Search as you type in – user can search by request ID, requestor,

request type, approval stratus.
Change requests display mode to vertical from horizontal

Change the display to Full screen.

Deselect or select columns for display. Note there cannot be any

additions of columns.
Export the requests to an excel.

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4.1.4.Pending Approval UI:

Navigation – Login -> Home -> Pending Approval (Left hand side Menu options)

User will be able to verify if any requests are pending for his/her approval and take action accordingly.The
requests that are raised by the users and are in progress/pending approval in your queue will appear in the
grid section as shown in the below picture.

Controls available here:

a. Search requests pending for approval for specific Module or ALL
b. Search requests by using 3 numbers of request IDs, 3 letters of requestor / vertical request
type etc.

User can view 5 rows on the page at a time by default. User can change this by selecting the number at the
bottom. User can as well select ALL rows for display.

To approve, one request user can select the button on row and to reject select . While rejecting
a request user need to enter reason for rejection on the ‘Comments’ box which is mandatory.

User can as well approve or reject multiple or all requests at a time by selecting the check box on the left of
each box and select either ‘Approve’ or ‘Reject’ box.

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Search rows pending for approval for a particular module as below,

Details of a request can be viewed by selecting the respective Request ID on the row, as below:

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Below controls can be used for better experience on this screen to short list the requests and act on them
as desired.

Search as you type in – user can search by request ID, requestor,

request type, approval stratus.
Change requests display mode to vertical from horizontal

Change the display to Full screen.

Deselect or select columns for display. Note there cannot be any

additions of columns.

By selecting the button user can change the view to full screen as below,

And return to normal view.

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I-Bot:
Navigation: EITR HomeI-Bot

User can raise a request to report an issue on user’s system (desktop/laptop), The UI for the Form will be
as per the Screenshot below.

UI is self-explanatory. User should ensure to enter issue Category, Subject, user Desk ID, contact
Mobile number/extension correctly. In addition, attach issue details screen shot if any, before
‘Submit’

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4.1.5.Domain Account:
Navigation - Home  Domain Account

The Domain Account Form is used by the user to raise a request for Domain Account. The UI for the Form as
below.

The Domain Account Form will have Requester Details mentioned at the top of the screen. The details i.e.
Employee ID, Designation, Location, Project Code, Employee Name, Client Name, Vertical and Process Name

New

Re-
enabling

A domain account request can be for any of the below combination.

Request Type Request For

New WNS Employee
NON-WNS Employee
Service Account
Temp ID

Re-Enabling WNS Employee

Non-WNS Employee
Extension of Temp ID

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Once submitted the request will go through its designated approval workflow and a Service Desk ticket will be
raised creating the account.

Some of the request types are explained here below.

4.1.5.1. Different Requests in Domain Account:

o Request Type - New:

WNS Employee: For WNS Employees requests, the user needs to select Request Type as New and request for
as WNS Employee. User to select the required Domain Name, add the list of employees for Domain Account
required can be added manually or by downloading the template and uploading the same.

Rest all details to be filled in are self-explanatory.

Click on +
icon to add
more

The system will capture the employee details post entering the employee ID correctly.

o Request Type - New

Non WNS Employee: For Non WNS Employees requests, the user selects the Request Type as New and
Request for as Non WNS Employee and user needs to select the required Domain. Login Type and Valid up to
date will be auto populated and cannot be edited as shown below.

‘Notification Mail’ – Entry on this box should be valid and an email id which is monitored.

o Request Type - New

Service Account: In case of Service Accounts requests, the user needs to Select the Request Type as New and
Request for as Service Account, also user needs to select the required Domain and specify Account Name*,
Owner (Employee ID) * and Name and Designation will be auto populated. The user needs to provide the
Business Reason as well.

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o Request Type - New

Temp ID: For Temp ID requests, user to select the Request type as New and Request for as Temp ID and the
user is required to enter the value for Domain Name and specify Temporary ID*. Valid up to date will be auto
populated. User needs to add the ‘TempID’.

o Request Type – Re-enabling:

WNS Employee: WNS Employees requests, the user needs to select the Request Type as Re-Enabling and
Request for as WNS Employees and is required to enter the Domain Name and then user can add the user
details by downloading the template and uploading the same and further specifying the login type i.e.
temporary or permanent. If selected Temporary, valid up to date will be auto populated and non-editable.
User needs to provide the Business Reason,.

o Request Type – Re-enabling:

Non WNS Employee: For Non WNS Employees requests, the user needs to select the Request Type as Re-
enabling and Request for as Non WNS Employee, select the required Domain Name. Valid up to date and Login
Type options will be auto populated.

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o Request Type – Re-enabling:

Extension for Temp ID: For Extension for Temp ID requests, the user needs to select Request Type as Re-
enabling and Request for as Extension for Temp ID, select the required Domain and specify Temporary ID*,
Valid up to date shall be auto populated.

4.1.6.Shared resource access request

Navigation: EITR HomeShared Resource Access Request
Shared Resource Access Request form is used to get access on a certain Drive, which is existing, and the
user is aware of its path, the user will be able to raise Request to get access on Shared Drive for their
domain. The User will be able to raise Request for and on behalf of WNS and Non WNS Employee.

Further user would need to enter the shared Drive path for e.g. - \\wimnas1\itapplication to add the same
and raise the request.
Below is the screenshot of the UI for Shared Resource Access Request –

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Add path

The above screenshot shows the UI of Shared Resource Access Request Form which will have Requester
Details mentioned at the top of the screen. The details i.e. Employee ID, Designation, Location, Project
Code, Employee Name, Client Name, Vertical and Process Name.

In addition, the Shared Resource Access Request Form will have Request Details section in the center of
the screen and “Complete path of the Existing Shared Drive* field details at the bottom of the Screen along
with Submit and Reset Button as shown above.

On submission a request ID will be generated which can be seen on user’s ‘My Requests’ page. The request
will go through designated approval workflow and successful approval a Service Desk ticket will be created
and notified to the user.

4.1.7.Email Request:
Navigation – Home ->Email Request

The Email Request Form will allow a user to raise Request for creating Exchange emails by Ids
[email protected] on WNS domain or customer domain. The request can be raised for self and
team members up to 10 of same vertical.

The Email Request Form will have Request Details section in the center of the screen and followed by Add User
section with options to Upload Users and Download Template.

User need to select the options for ‘Request For’ and ‘Request type’ as per the email operation requirement. In
case request type selection is ‘External Email Sending rights’ the requestor needs to add domains
(@yahoo.com, @gmail.com, @microsoft.com) etc.

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User needs to enter Exclusions depending on the requirements and as well go through the Note section
carefully. ‘Submit’ and ‘Reset’ are self-explanatory. User to ensure fill in mandatory columns else an error will
be received on selecting ‘Submit’.

Note a user of Enabling Unit can raise a request for ‘WNS Employee-EU’ or ‘Non-WNS Employee’ of same
vertical as the user.

Similarly, user of other verticals can raise request for WNS Employee Operations and ‘Non WNS Employee’ of
same vertical.

Adding Exclusions screens is visible only for requests for ‘WNS Employees- Operations’
The user can add exclusion of the email addresses required by selecting the check box and selecting the
domains from the drop down.

Check box
to select
exclusions

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4.1.7.1. Different Types of Requests in Email Request:

 Request for – WNS Employee Enabling Unit

o Request Type - Email ID creation

Click on +
icon to add
more

 Request for – WNS Employee

o Request Type - External Email sending Rights.

 Request for – Non WNS Employee

o Request Type - Email ID creation

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 Request for – Non WNS Employee

o Request Type - External Email sending Rights.

On submission any Email request on its submission number of requests are created depending on the
beneficiaries (List of users for whom request raised) and they will follow an approval workflow.

4.1.8.Instant Messaging
Navigation: EITRHomeInstant Messaging

Instant Messaging form is used to raise request to use Instant messaging application Skype on WNS or
Customer Network to WNS Employee and Non WNS Employee for their respective Domains i.e. WIND or
Shared Services. A request can be raised for self and team members.

Request can also be raised for Remote Access.

Further, the user would need to provide complete Business Reason as and would need to add the user to
execute the request. These are situated at the bottom of the screen.

Below is the screenshot of the UI for Instant Messaging –

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 Request for WNS Employee

o Network - Customer

The Request is raised for WNS Employees for getting Instant Messaging on the Customer Network.
The user will also need to upload an Approval Email received from client to raise access for this
Request. The request can also be further bifurcated if the access is require Remotely- Yes or No,

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Download
template to upload
users list

 Request for WNS Employee

o Network - Corporate

The Request is raised for WNS Employees for getting Instant Messaging on the Corporate Network.
The user will also need to upload an Approval Email received from client to raise access for this
Request. The request can also be further bifurcated if the access is require Remotely- Yes or No,
In addition, the Instant Messaging Form will have Domain Name field in the center. Also, “Business
Reason” and “Add Users” fields will be available at the bottom of the Screen along with Submit and
Reset Button as shown above.

Download
template to upload
users list

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 Request for Non WNS Employee

o Network - Customer

The Request is raised for Non WNS Employees for getting Instant Messaging on the Customer Network.
The user will also need to upload an Approval Email received from client to raise access for this
Request. The request can also be further bifurcated if the access is require Remotely- Yes or No,

 Request for Non WNS Employee

o Network - Corporate

The Request is raised for Non WNS Employees for getting Instant Messaging on the Corporate
Network.
The request can also be further bifurcated if the access is require Remotely- Yes or No.
In addition, the Instant Messaging Form will have Domain Name field in the center.

On submission of a request(s) it will go through predefined approval workflow and user

will be notified on approval with a Service Desk ticket number. The request can be
tracked using the ‘Advanced Search’ and ‘My Requests’ pages.

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4.1.9.Internet Services
Navigation: EITR HomeInternet Service

Internet Services Form to be used by users to raise request to get Internet or SFTP services by selecting the
same Form the dropdown. The request can be raised for self and team members who may be ‘WNS Employee’
or ‘NON WNS Employee.’

Below is the UI for the Internet Services Form –

4.1.9.1. Different Types of Requests in Internet Services:

 Registration for – SFTP

o Request for – WNS Employee

The user will need to enter the Process Name and Business reason and in addition, Employee ID is
required. The Name and Designation will be populated automatically, and user needs to specify if the
Request is Permanent* or Temporary* by selecting from the dropdown. For Temporary Requests user
will need to select the Valid up to date from Calendar or enter manually

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 Registration for – Internet

o Request for – WNS Employee

The user will need to enter the Process Name, Business reason, domain Name and can get help
on the domain Employee ID is required. The Name and Designation will be populated automatically,
and user needs to specify if the Request is Permanent* or Temporary* by selecting from the
dropdown. For Temporary Requests user will need to select the Valid up to date from Calendar or
enter manually.

Click on +
icon to add
more

 Registration for – Internet

o Request for – Non WNS Employee

The user will need to enter the Process Name and Domain Name along with Business reason and
in addition, Employee ID is required. The Name and Designation need to be entered, and user
needs to specify if the Request is Permanent* or Temporary* by selecting from the dropdown.

For Temporary Requests user will need to select the Valid up to date from Calendar or enter
manually.

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Click on +
icon to add
more

 Registration for – SFTP

o Request for – Non WNS Employee

The user will need to enter the Process Name and Business Reason. The “Access Mode” is by
default ‘Full Control’ and non-editable. The user need to enter user ID, Name, Designation
manually, select access type Permanent or Temporary. In case access type is Temporary user will
need to select a Valid up to date.

Click on +
icon to add
more

On Successful submission of the request, it will go through predefined approval workflow and user will
be notified on approval of the request with the Service Desk Ticket number.

4.1.10. Website Access

Navigation: EITR HomeWebsite Access
Website Access form is used to raise a request for self to get access on websites which are otherwise
blocked for access to the users.
User needs to provide information on the validity period for which the access is to be allowed followed
by a valid Business Reason.

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Below is the screenshot of the same –

Click on
Time icon
to enter
Time

In addition, the Website Access Form will have Request Details section in the center of the screen
and “Business Reason* field details at the bottom of the Screen along with Submit and Reset Button
as shown above.

On submission of the request, it will go through predefined approval workflow. On successful approval
user will be notified with a Service Desk Ticket number which will be executed by EIT.

4.1.11. Telecom Request

Navigation: EITR HomeTelecom Request

New Telecom Request form is used to raise Requests like

ID Creation,
ID Deletion,
Password Reset,
and Extension Display Name Change
for both WNS and Non WNS Employees.

The user will need to fill out these details to raise request for Data Restoration. Further, the user would need to
provide complete Business Reason as well.

Below is the screenshot of the UI for New Telecom Request –

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Click on +
icon to add
more

The above screenshot shows the UI of New Telecom Request Form, which will have Requester Details
mentioned at the top of the screen. The details i.e. Employee ID, Designation, Location, Project Code,
Employee Name, Client Name, Vertical and Process Name.

 Request for WNS Employee:

o Request Type: ID Creation

To raise Request for ID Creation for WNS Employees user can use this request. User needs to fill all
mandatory fields marked with red asterisk along with the fields that are present in Add Users Section at
the bottom/

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 Request for WNS Employee:

o Request Type: ID Deletion

To raise Request for ID Deletion for WNS Employees user can use this request. User needs to fill all
mandatory fields marked with red asterisk along with the fields that are present in Add Users Section at
the bottom/

 Request for WNS Employee:

o Request Type: Password Reset

To raise Request for ID Password Reset for WNS Employees user can use this request. User needs to
fill mandatory fields marked with red asterisk along with the fields that are present in Add Users Section
at the bottom/

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Field disabled
as not
required

 Request for WNS Employee:

o Request Type: Extension Display Name Change

To raise Request for ID Password Reset for WNS Employees user can use this request. User needs to
fill all mandatory fields marked with red asterisk along with the fields that are present in Add Users
Section at the bottom/

Field disabled
as not
required

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 Request for Non-WNS Employee:

o Request Type: ID Creation

To raise Request for ID Creation for Non WNS Employees user can use this request. User needs to fill
all mandatory fields marked with red asterisk along with the fields that are present in Add Users Section
at the bottom/

Note - All other fields from Request Details section will remain as it only the differed section is as shown
above.

 Request for Non WNS Employee:

o Request Type: ID Deletion

To raise Request for ID Deletion for Non WNS Employees user can use this request. User needs to fill
all mandatory fields marked with red asterisk along with the fields that are present in Add Users Section
at the bottom/

 Request for Non WNS Employee:

o Request Type: Password Reset

To raise Request for ID Password Reset for Non WNS Employees user can use this request. User
needs to fill all mandatory fields marked with red asterisk along with the fields that are present in Add
Users Section at the bottom/

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Field disabled
as not
required.

 Request for Non WNS Employee:

o Request Type: Extension Display Name Change

To raise Request for ID Password Reset for Non WNS Employees user can use this request. User
needs to fill all mandatory fields marked with red asterisk along with the fields that are present in Add
Users Section at the bottom/

Field disabled
as not
required.

4.1.12. Generic Email

Navigation: EITR HomeGeneric Email

Generic Email Request form is used to get access for a new “Generic Email address” or to “Modify
Access to Existing Generic Email Address”. The user will need to fill out the details and upload an
excel template against the details asked in the excel Template. The further bifurcation is about the
domain addresses which user can select to get the access on those domain’s email addresses.
Either the user can revoke or Grant access Form the Access Type field’s dropdown and post which
user will be able to add the user for whom the Generic Email access action is required to take.

Below is the screenshot of the UI for Generic Email –

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 Proposal Title

In addition, the Generic Email Form will have Request Details section in the center of the screen and

“Business Reason” field details and Upload User Details section with “Upload Users” button and
“Download Template” button at the bottom of the Screen along with Submit and Reset Button as shown
above. The user will also have “add” or “remove” user option by clicking on the action in the Action
column.

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 Proposal Title

4.1.12.1. Generic Email Request:

 Request For
o New Generic Email ID

In this option, the user must provide Email ID required and provide user details who need access the
new generic email id. User can also upload the user list requiring access by uploading the list of users
using the available template.
Download
template to upload
users list

Click on +
icon to add
more

 Request For
o Modify Access of Existing Generic Email ID

In this option, user needs to provide existing email ID to which additional users need Grant for access
or revoke their access.

4.1.13. Restricted IT Equipment

Restricted IT Equipment Form is used to raise Requests when the user requires approvals for carrying
restricted electronic equipment inside WNS premises. The list of equipment can be one or more of the
following type –
Camera, CD, Hard Disk, iPad/Tablet/Mobile Phones, Laptop, Projector, Scanner, USB, Webcam,
Others
In addition, the above items will have checklist to select if the request is for Non WNS Employees.
Below is the UI of The Restricted IT Equipment form

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 Proposal Title

Restricted IT Equipment Form, which will have Requester Details mentioned at the top of the screen.
The details i.e. Employee ID, Designation, Location, Project Code, Employee Name, Client Name,
Vertical and Process Name.

In addition, the user will then be able to submit the request by clicking on submit button at the bottom or
can reset the entire data that is filled in the form by clicking on Reset button.

 Request for WNS Employee:

In the below screen there are additional fields highlighted for the user to enter when the Request for is
selected as WNS Employee

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 Proposal Title

 Request for Non-WNS Employee:

In the below screen there are fields for the user to enter when the Request for is selected as Non WNS
Employee

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 Proposal Title

4.1.14. SSL VPN

Navigation: EITR HomeSSL VPN
Using this form user can raise a request for VPN for IT Access or Corporate Applications, for self and/or
team members.

User will be able to raise requests on behalf of WNS Employee or Non WNS Employee by selecting
dropdown of ‘Request For.

Below is the UI for the Internet Services Form –

The above screenshot shows the UI of SSL VPN Form with Requester Details on top.

At the center of the screen the user is required to enter all the details for raising the request and at the
bottom section contains Add User details for which user the request is raised for.

All the fields with (*) are mandatory to be filled in by the user to raise SSL VPN request

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 Proposal Title

4.1.14.1. Different Types of Requests in SSL VPN

 Request for WNS Employee:

In SSL VPN Request for WNS Employee, the user needs to fill all the mandatory fields. Also would
need to download template and upload with user details and provide valid Business Reason.

Download template
to upload users list

 Request for Non-WNS Employee:

In SSL VPN Request for WNS Employee, the user needs to fill all the mandatory fields. Also would
need to add user details and provide valid Business Reason.

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 Proposal Title

4.1.15. Policy Exceptions

Navigation: EITR HomePolicy Exceptions
To raise request for getting an exception on any Policies that are in Place, the user will use the Policy
Exception Form to fill the Request details, download the template, and upload with filled details in the
template as a part of user details.
The user can raise requests for getting Policy exceptions for –
 Local Admin Rights,
 Allow USB Mass Storage on desktop,
 Exception for Screensaver,
 Non-Expiring Password,
 Exception for DLP deployment on a Laptop,
 Exception for Disk Encryption for a Laptop,
 Application Restriction Exemption,
 Exception for AV on Access Scanner,
 Exception to Print Screen Control,
 Exception for Local Drive Access
 Others.

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 Proposal Title

Click on +
icon to add
more

The above screenshot shows the new UI of Policy Exception Form, which will have
Requester Details mentioned at the top of the screen. The details i.e. Employee ID,
Designation, Location, Project Code, Employee Name, Client Name, Vertical and Process
Name.
Below are the different Requests types that are available for the user to raise Policy Exceptions
Requests –

 Local Admin Rights:

The Local Admin Rights Request Type is raised as an Exception Requests for getting Local Admin
rights within WNS.
User would need to fill our all the mandatory fields with the Red asterisk..

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 Proposal Title

Declaration

 Allow USB Mass Storage on desktop,

The Allow USB Mass Storage on Desktop Request Type is an Exception Requests raised for getting
USB Mass Storage on a Desktop
User would need to fill our all the mandatory fields with the Red asterisk..

In addition, the Request for Field will have two options for the user to select i.e. WNS
Employee or Non WNS Employee.
The bottom section will change as per the Request For field selected by the user. Also there
will be dropdown for the user to select in the Login Type field i.e. Temporary or Permanent

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 Proposal Title

and in scenarios where user selects Temporary there will be a field displayed named Valid
up to where user would define the date.

Below is the screenshot for the same –

WNS Employee

Click on +
icon to add
more

Non-WNS Employee

 Exception for Screen Saver

The Exception for Screen Saver Request Type is an Exception Requests raised for getting Exception
on the display of the screensaver on a WNS Laptop/Desktop for the certain users.
User would need to fill our all the mandatory fields with the Red asterisk..
Below is the screenshot for the same –
WNS Employee:

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 Proposal Title

Non-WNS Employee

 Non-Expiring Password
The Non-Expiring Password Request Type is an Exception Requests raised for getting Exception on
the passwords that can expire to login to WNS Laptop/Desktop. To prevent the passwords from
expiring the user can raise Requests for Non-Expiring Password.
User would need to fill our all the mandatory fields with the Red asterisk..
Below is the screenshot for the same –
WNS Employee:

Non-WNS Employee

 Exception for DLP deployment on a Laptop,

The Exception for DLP Deployment on a Laptop Request Type is an Exception Requests raised for
getting Exception for DLP deployment on a Laptop
User would need to fill our all the mandatory fields with the Red asterisk..

Below is the screenshot for the same –

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 Proposal Title

WNS Employee:

Non-WNS Employee

 Exception for Disk Encryption for a Laptop

The Exception for Disk Encryption for a Laptop Request Type is an Exception Requests raised for
getting Exception for Disk Encryption for a Laptop
User would need to fill our all the mandatory fields with the Red asterisk..

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 Proposal Title

 Application Restriction Exemption,

The Application Restriction Exemption Request Type is an Exception Requests raised for getting
Exception on Application having restrictions on to exempt particular Application from getting restricted
due to Business Requirements. The user can then raise Request for Application Restriction
Exemption
User would need to fill our all the mandatory fields with the Red asterisk..
Below is the screenshot for the same –
WNS Employee:

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 Proposal Title

Non-WNS Employee

 Exception for AV on Access Scanner

The Exception for AV on Access Scanner Request Type is an Exception Requests raised for getting
Exception for AV on Access Scanner
User would need to fill our all the mandatory fields with the Red asterisk..


In addition, there will be a field for the user to specify the Path of the Shared folder to get Exception
ion AV Access Scanner.

Path for
the folder
field

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 Proposal Title

 Exception to Print Screen Control

The Exception to Print Screen Control Request Type is an Exception Requests raised for getting
Exception for Exception to Print Screen Control
User would need to fill our all the mandatory fields with the Red asterisk..
Below is the screenshot for the same –
WNS Employee:

Non-WNS Employee

 Exception for Local Drive Access:

The Exception for Local Drive Access Request Type is an Exception Requests raised for getting
Exception for Local Drive Access.
User would need to fill our all the mandatory fields with the Red asterisk..

In addition, there will be a field for the user to add the User details and Host Name and also user can
upload an excel Template by entering user details and upload the file. However user would first need
to download the template and fill out the same to upload.

Below is the screenshot of the user upload section –

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 Proposal Title

Download
template to
upload users list

 Others
If there any other exceptions that user would need for their Business Requirements and if the request
type is not mentioned in the Request Type dropdown, then the user can select Others option from
the dropdown and mention the required details - .
User would need to fill our all the mandatory fields with the Red asterisk.

In addition, there will be a field for the user to add the User details i.e. User Name/Host Name and
user can upload an excel Template by entering user details and upload the file. However, user would
first need to download the template and fill out the same to upload.

Below is the screenshot of the user upload section –

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 Proposal Title

Download template
to upload users list

4.1.16. Unrestricted Internet

Navigation: EITR HomeUnrestricted Internet

Unrestricted Internet form is used to raise request for using unrestricted internet in Meeting/VC Rooms
for a certain period of time which needs to be specified by the user.

The user would need to ensure that this Request is adhered to the WNS InfoSec Policies and guidelines,
and the unrestricted internet privilege should not be violated.

Below is the screenshot of the UI for Unrestricted Internet –

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 Proposal Title

The above screenshot shows the UI of Unrestricted Internet Form, which will have Requester Details
mentioned at the top of the screen. The details i.e. Employee ID, Designation, Location, Project Code,
Employee Name, Client Name, Vertical and Process Name.

In addition, Unrestricted Internet Form will have Process Name field, Start Date and End Date in the
center. Also, “Business Reason” and “Add Information” fields will be available at the bottom of the
Screen along with Submit and Reset Button as shown above.

User would need to fill our all the mandatory fields highlighted with (*).

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 Proposal Title

4.1.17. Asset Movement

Navigation: EITR HomeAsset Movement

Asset Movement form is used to raise request for Moving WNS Assists from one desk to another and
would require permissions and Gate Pass for the same. The user would need to provide Assets Details
i.e. Asset Type, WNS Asset TAG No., Current Desk ID/Location, Asset Serial No. , Destination Desk,
Model Type and Make,

Below is the screenshot of the UI for Asset Movement–

Click on +
icon to add
more

The above screenshot shows the UI of Asset Movement Form, which will have Requester Details
mentioned at the top of the screen. The details i.e. Employee ID, Designation, Location, Project Code,
Employee Name, Client Name, Vertical and Process Name.

User would need to fill all mandatory fields highlighted (*)

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 Proposal Title

4.1.18. Access on Server

Navigation: EITR HomeAccess on Server

Access on Server form is used to raise request to get access on a certain Servers in the organization
that are not accessible for the users. These Servers then can be accessed by raising request Form
Access on Server Form on a Temporary or Permanent basis the requirement of the user. In case of
Temporary basis, the user will need to provide the validity period for the same Form the validity
dropdown field.

In Addition, the user will need to provide information on the Type of Access the user requires i.e.
“Remote Access” or Remote Access+ Admin” along with the Server Name.
Below is the screenshot of the new UI for Access on Server–

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 Proposal Title

The above screenshot shows the new UI of Access on Server Form, which will have Requester
Details mentioned at the top of the screen. The details i.e. Employee ID, Designation, Location,
Project Code, Employee Name, Client Name, Vertical and Process Name.
In addition, the Access on Server Form will have Request Details section in the center of the screen
and “Employee ID Releasing Licenses” field and “Business Reason” field details at the bottom of
the Screen along with Submit and Reset Button at the bottom as shown above. In addition, there is
a check box, which needs to acknowledge by the user stating the request details are correct and the
user accepts the same by checking on “I Accept” check box. In addition, there is a disclaimer for the
user as shown in the above screenshot
Below are the fields available for the user to enter for Request Validity –
Permanent:

Temporary:

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4.1.19. Company Property Request

Navigation: EITRHomeCompany Property Request

Company Property Request form is used to raise request for PSTN, Company Paid Connection –
Porting Request, Company Paid Connection – Porting Request, which is getting the connection for
Voice or Voice and Data sim connection for the WNS Employee. Further, the user would need to provide
complete Business Reason as and a declaration check box to be checked stating the user agrees on
the above. This are situated at the bottom of the screen.
Below is the screenshot of the UI for Company Property Request –

The above screenshot shows the UI of Company Property Request Form, which will have Requester
Details mentioned at the top of the screen. The details i.e. Employee ID, Designation, Location, Project
Code, Employee Name, Client Name, Vertical and Process Name.

In addition, the Company Property Request Form will have “Business Reason” and self-declaration at
the bottom of the Screen along with Submit and Reset Button as shown above .

 Asset Type – PSTN

In this Request, the Cost of the PSTN will be auto populated at the bottom of the form
Cost will $22.00

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 Proposal Title

Cost
defined

 Asset Type – Company Paid Connection - Porting Request

In this Request, the user needs to provide below additional mandatory fields as shown below

Declaration
to accept

 Asset Type – Company Paid Connection - New Request

In this Request the user needs to provide below additional mandatory fields
 Process Name*
 Plan* – Voice or Voice and Data(dropdown)
 Business Reason*

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 Proposal Title

Declaration
to accept

4.1.20. IT Consumables
Navigation: EITR Home IT Consumables

IT Consumables Portal is used to raise Requests when the user requires getting the IT Hardware equipment.
The user would need to request for the Item on its particular Project No. and Location from the dropdown list.
In addition, user would need to select the item description from the dropdown and add the no. of quantity
required.
There is another Tab named Master List, which will display all the Item Types and its description for the user to
understand the Hardware item available. The information is displayed in a tabular format along with headers
like Item Type, Description, Make, Basic Price, and Warranty.
Below is the UI of IT Consumables Portal –
 IT Request

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 Proposal Title

IT
Request

IT Consumables Portal, which will have Requester Details mentioned at the top of the screen. The details
i.e. Employee ID, Designation, Location, Project Code, Employee Name, Client Name, Vertical and Process
Name
The user would need to fill the data for all mandatory fields which are in red asterisks. –

Add items section –

Item Type *
Description *
Make – Automatically populated as per selection
Quantity
Warranty– Automatically populated as per selection
Amount – Automatically populated as per selection
Total Amount– Automatically populated as per selection
Action – add/delete “+”, “-“
In addition, there will be a note guiding the user to raise ticket for any issues to https://whats-
up.wns.com/EAG-AppDesk

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 Proposal Title

 IT Master List

Item Master
List

IT Consumables Portal, which will have Requester Details mentioned at the top of the screen. The details
i.e. Employee ID, Designation, Location, Project Code, Employee Name, Client Name, Vertical and Process
Name
In addition, the Item Master list will be displayed in the tabular format in the Master List Tab. The table will
have headers Item Type, Description, Make, Basic Price, and Warranty.

4.1.21. Conference Bridge

Navigation: EITR HomeConference Bridge
Conference Bridge form is used to raise request for Bridge on the Conference Date on a Temporary or
on a Permanent basis. In the case of Temporary basis, the time also would need to be specified by the
user for the Bridge Requirement.
Below is the screenshot of the UI for Conference Bridge –

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 Proposal Title

The above screenshot shows the UI of Conference Bridge Form, which will have Requester Details
mentioned at the top of the screen. The details i.e. Employee ID, Designation, Location, Project Code,
Employee Name, Client Name, Vertical and Process Name.
The user would need to fill the data for all mandatory fields which are in red asterisks. –

 Bridge Required – Permanent

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 Proposal Title

 Bridge Required Temporary:

Additional fields highlighted –

 Health Help Users Login

When any of the Health Help Users logs in to EIT Portal, this Conference Bridge Form will appear with
the name – HH Conference Bridge.
Below is the Screenshot of the Form from existing UI –

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 Proposal Title

4.1.22. Data Restoration

Navigation: EITR HomeData Restoration

Data Restoration Request form is used to restore the Data for a particular Domain and to a specified
Path at a specified Date. The user will need to fill out these details to raise request for Data Restoration.
Further, the user would need to provide complete Business Reason as well.

Below is the screenshot of the UI for Data Restoration

The above screenshot shows the UI of Data Restoration Form, which will have Requester
Details mentioned at the top of the screen. The details i.e. Employee ID, Designation, Location,
Project Code, Employee Name, Client Name, Vertical and Process Name.
In addition, the Website Access Form will have “Business Reason* field details at the bottom
of the Screen along with Submit and Reset Button as shown above.

The user would need to fill the data for all mandatory fields which are in red asterisks. –

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 Proposal Title

4.1.23. New IP Phone Request

Navigation: EITR HomeNew IP Phone Request
New IP Phone Request form is used to raise request for using WNS IP Phone or CISCO Phone.
The cost of the Phone will be displayed at the bottom. In addition, the user will need to add the
user details and provide Business Reason.

Below is the screenshot of the UI for New IP Phone Request –

Click on +
icon to add
more

The above screenshot shows the UI of New IP Phone Request Form, which will have Requester
Details mentioned at the top of the screen. The details i.e. Employee ID, Designation, Location,
Project Code, Employee Name, Client Name, Vertical and Process Name.

In addition, New IP Phone Request Form will have Request Details and Business Reason at
the Centre. Cost would be displayed below the business Reason and add user details field at
the bottom along with Submit and Reset Button.
The user would need to fill the data for all mandatory fields which are in red asterisks.

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 Proposal Title

4.1.24. Additional Storage

Navigation: EITR HomeAdditional Storage
Additional Storage form is used to raise request for increasing the Storage on a particular Server which
user requires in WNS. The user will need to specify the current allocated space in MB, GB or TB and
specify the required space. System calculates the total space requirements in MB only. Also there are
certain Business Justification fields which user needs to mandatorily define for raising this request.

Below is the screenshot of the UI for Conference Bridge –

Calculates total
space
automatically

The above screenshot shows the UI of Additional Storage Form, which will have Requester Details
mentioned at the top of the screen. The details i.e. Employee ID, Designation, Location, Project Code,
Employee Name, Client Name, Vertical and Process Name.

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 Proposal Title

In addition, Conference Bridge Form will have Request details at the center. In addition, “Justification” section
will be at the bottom with fields i.e.

o Monthly Data Growth:(In GB)*,

o Scope of work performed/ Justification for additional space*
o How long you have been using this shared drive? (month*
o Archival strategy (if any):,
o TAM for your process (if any*
o Business Reason*

In addition, along with Submit and Reset Button at the bottom.

4.1.25. Automation Request

Navigation: EITR HomeAutomation Request
Automation Form is used to raise Requests related to any Automation required in of the Application in
the WNS. The user would need to fill up the details in this form and mention the requirement and
changes required. The users can also raise requests for New Implementations pertaining to the
Business in the WNS.
Automation Request Form, which will have Requester Details mentioned at the top of the screen. The
details i.e. Employee ID, Designation, Location, Project Code, Employee Name, Client Name, Vertical
and Process Name.

There will be fields with Red * which will be mandatory fields. These fields being –
Request Type* - New and Enhancement in Existing Application

The user would need to fill the data for all mandatory fields which are in red asterisks. –

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The user would need to fill the data for all mandatory fields which are in red asterisks. –

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 Proposal Title

4.1.26. Server Backup Request

Navigation: EITRHomeServer Backup Request

Server Backup Request form is used to raise the types of Requests like Data backup and Data
extension. The user can raise this request for a dedicated Server Name.
Below is the screenshot of the UI for Server Backup Request -

The above screenshot shows the UI of Server Backup Request Form, which will have
Requester Details mentioned at the top of the screen. The details i.e. Employee ID,
Designation, Location, Project Code, Employee Name, Client Name, Vertical and Process
Name.

In addition, the Server Backup Form will have “List of Share Names to be backed up* field
details and user would also need to fill the details i.e. Server Name at the bottom of the

Screen along with Submit and Reset Button as shown above.

The user would need to fill the data for all mandatory fields which are in red asterisks. –

4.1.27. Transfer Data on Removable Media

Navigation: EITRHomeTransfer Data on Removable Media

Transfer Data on Removable Media form is used to Transfer the Data for the required Process
Name, Asset Tag and Asset Serial No.. Further, the user would need to provide complete
Business Reason as well.
Below is the screenshot of the UI for Transfer Data on Removable Media –

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 Proposal Title

Fields to specify
return date & details
of removable media

The above screenshot shows the UI of Transfer Data on Removable Media Form, which will
have Requester Details mentioned at the top of the screen. The details i.e. Employee ID,
Designation, Location, Project Code, Employee Name, Client Name, Vertical and Process
Name.

Also there will be a note highlighted in sky blue as per the above screenshot –

In addition, the Transfer Data on Removable Media Form will have “Expected Return Date*
field details and “Details of the Removable Media*” at the bottom of the Screen along with

Submit and Reset Button as shown above.

The user would need to fill the data for all mandatory fields which are in red asterisks. –

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 Proposal Title

This presentation and any files attached and/or transmitted with it are confidential and intended solely for the use
of the individual or entity to whom they are addressed. No part of this presentation may be given, lent, resold, or
disclosed to any unintended recipients or exploited for any commercial purposes. If you are not the intended
recipient and you have received this presentation in error, please return this material to the sender immediately
and forthwith delete and destroy the presentation including any copies thereof from your records. We hereby
notify that disclosing, distributing, copying, reproducing, storing in a retrieval system, or transmitting in any form
or by any means, electronic, mechanical, photocopying, recording, or otherwise, or taking any action in reliance
on the contents of the presentation in its entirety or any part thereof is strictly prohibited without the prior written
consent of WNS, such consent being given at the sole discretion of WNS. Any views or opinion expressed in this
presentation are those of the author and do not necessarily represent that of WNS. WNS makes no
representations and to the full extent permissible by applicable law, WNS disclaims any warranties of any kind,
express or implied, including any warranty of merchantability, accuracy, fitness or applicability for a particular
purpose, and non-infringement of third party rights, as to the information, content and materials.

71 Copyright © 2024 WNS (Holdings) Ltd. All rights reserved.