Listen 1

Hello, good moves accommodation agency, Ben speaking, how can I help?
Good morning, I'm calling about an apartment on your website and was wondering if I
could have some more information.
Certainly, can I take your details before we get started?
Sure.
Right, what's your name please?
Okay, my name is Clarice Willard. Clarice is C-L-A-R-I-C-E, and Willard, W-I-D-L-A-
R-D.
And have you got a contact number?
Yes, I'll give you my mobile, which is 0192-873-4566.
That's great, thanks. And can I ask how you found us?
Of course, a family member used you last year and recommended you. So I had a look
at your website and well, that's why I'm calling now.
Okay, so which property are you interested in?
The apartment on Statham Street, the one on the third floor.
Let me see, I'm afraid that flat's no longer available.
No?
No, it went this morning. It's in a really popular part of town. We do have a house
on the same street if you're interested.
It's £950 a month.
Er, no, I think that's much too expensive. I think an apartment is all we can
afford.
Oh, so it's not just for you?
No, me and a friend. We're both starting work in the town next month.
Oh right, so it's two of you. So let's see, do you have any preferences in terms of
location?
Both our jobs are in the town centre, so it would be good to be within walking
distance of that, or perhaps a short bus journey away.
Neither of us have a car, so we'd be relying on public transport.
And what's your budget?
I'm sorry?
How much can you pay a month?
Let me see, er, £700 a month is probably our limit.
Each?
No, that would be for the both of us. We wouldn't be able to pay more than £350
each.
Oh, and that would have to include bills. Not phone bills, obviously, but things
like electricity, gas and water.
OK, well, er, we do have a place in the Bampton district, which is about ten
minutes by bus from town.
It's a two-bedroom apartment, and it's less than your budget, at £600 a month.
The bills would be extra, unfortunately, but that should still work out at less
than £700.
Although, remember that electricity and gas prices are going up all the time, so I
can't guarantee that.
Do you have an address?
I do. The apartment number is three, and it's at 57th Thornee Lee's Road.
Hang on, let me just make a note of that. 57.
Thornee Lee's Road. Thornee is T-H-O-R-N-E-Y, and Lee's is L-E-Y-S.
And the district is called Ampton. Do you have an email address?
Yes.
In that case, I can send you the details, and then you can think about it.
And, if you're interested, I could arrange for a visit, so you can see the place
for yourself.
How does that sound?
Oh, that would be really helpful. It's Claris Underscore Willard at N-T-
Good Moves Accommodation Agency

Call taken by: Ben

Name: (1) Answer

Clarice Willard

Telephone: (2) Answer

0192-873-4566

Heard about us from: (3) Answer

A family member

Type of accommodation preferred: (4) Answer

Apartment

Number of people: (5) Answer

Two

Preferred location: Wants to be close to (6) Answer

the town centre

Price: maximum (7) £ Answer

700
per person (including) (8) Answer
bills

Additional notes:

I suggested Flat 3 at (9) Answer

57 Thornee Lees
road in Bampton.

I will send further details to customer by (10) Answer

email
.

Listten 4

Hello Joe. Good to see you again. Hi, you too.

So, how did you get on with the devices we asked you to test for us?
Oh fine. Well, mostly.
Okay. Well, we'll come back to those in a minute.
First of all, I was wondering if I could ask you a few questions about your
attitude to new electrical products.
This will help us with future marketing. Is that okay?
Sure. Okay. First of all, how much do you spend on electronic items a month?
Let me see. I don't earn a lot. So, I don't have much left after I've paid for
things like rent, bills, food and so on.
Anything else is a luxury. So, I guess about 5%, maybe 10% of my monthly salary.
Mm-hmm. All right. And what influences you in your choice of product?
Say you wanted a new mobile phone. How would you decide which one to buy?
Well, first I look at reviews on the internet. You know, what other customers think
about them.
Mm-hmm. Then I'll ask my friends what they think.
In fact, their opinions are probably more important than anything.
How much does advertising help you choose a product?
Oh, I think that depends on how the product is advertised. And who is advertising
it.
For example? Well, if it's someone I respect, you know, like a famous sportsman or
actor, that can certainly make a difference.
I know it shouldn't, really, but it does.
And where do you buy most of these products? The High Street, the internet?
Most people seem to avoid shops these days, don't they? For things like that.
They think they can get things cheaper on the internet. Right.
But I find that if you say to a shop assistant that you can get a new camera, for
example, for £100 on the internet,
they'll often match the price. So that's where I go.
Any other advantages? Well, you get personal service and you don't have to wait for
the product to be delivered.
Ordering online means you have to wait, sometimes for ages, to get the things
you've just bought.
I hate that. I guess I'm just very impatient.
OK, one final question. Do you ever see a product and think I've absolutely got to
get one of those?
Oh, all the time. Especially if I'm walking past a shop and I see a new electronic
item in the window,
especially if it's unusual, you know, something I've never seen before.
It takes a lot of willpower.

Right, let me give you a bit more information about the trip. The first part of our
journey
is from London to Paris, going through the channel tunnel. It will take us just
over
an hour to get to the tunnel, including a short stop before we get there to pick up
some more passengers. From there, it'll be another three hours to Paris, so we're
looking at four hours altogether. Give or take a few minutes.
A quick bit of advice about passports. You won't need these until we get to the
Italian
border, so I suggest you keep them in the safe, which you'll find in your cabin.
Ask your steward, that's the person in charge of your carriage, for a key. That
way, you
won't need to carry them with you all the time.
Now, meals. As I said earlier, breakfast tomorrow morning will be in your cabins,
and
this will be served at about 7.30, 7.45, so you'll be able to enjoy it as we travel
along the southern French coast. Lunch is at one o'clock in the restaurant
car, and dinner is at eight o'clock, although we'd like you all to be at your table
about
fifteen minutes earlier, at a quarter two, if you could.
When we get to the Italian border tomorrow morning, our train will change engines,
and
we'll also be getting a new crew. We'll be taking advantage of the stop to have a
look
around. I've arranged a visit to the local market, a museum, and a castle. This
will
take about four hours, with a break for coffee in a local cafe, and we'll be back
on the train in time for lunch.
A few quick rules. Some of you might have brought your own food or drink on board.
That's fine,
but could we ask that you consume it in your cabins and not in the restaurant or
lounge?
And we also ask you to make sure your cabin windows are closed when you're not in
your
cabin. And whatever you do, don't get off the train until we reach the Italian
border.
Apart from the border, and one or two other places which I'll tell you about, any
stops
we make will only be for a few minutes. I'd hate to leave anyone behind.
Alright, so moving on from the Italian border, we'll be heading right into the...

How long will it take to get to Paris?

about four hours

What should passengers do with their passports?

lock them away

When should passengers be in the restaurant car for dinner?

7.45 p.m.
What will the passengers do when the train gets to the Italian border?

go on a tour
What should passengers not do?

Leave the train before it gets to Italy

Hello Joe. Good to see you again. Hi, you too.

So, how did you get on with the devices we asked you to test for us?
Oh fine. Well, mostly.
Okay. Well, we'll come back to those in a minute.
First of all, I was wondering if I could ask you a few questions about your
attitude to new electrical products.
This will help us with future marketing. Is that okay?
Sure. Okay. First of all, how much do you spend on electronic items a month?
Let me see. I don't earn a lot. So, I don't have much left after I've paid for
things like rent, bills, food and so on.
Anything else is a luxury. So, I guess about 5%, maybe 10% of my monthly salary.
Mm-hmm. All right. And what influences you in your choice of product?
Say you wanted a new mobile phone. How would you decide which one to buy?
Well, first I look at reviews on the internet. You know, what other customers think
about them.
Mm-hmm. Then I'll ask my friends what they think.
In fact, their opinions are probably more important than anything.
How much does advertising help you choose a product?
Oh, I think that depends on how the product is advertised. And who is advertising
it.
For example? Well, if it's someone I respect, you know, like a famous sportsman or
actor, that can certainly make a difference.
I know it shouldn't, really, but it does.
And where do you buy most of these products? The High Street, the internet?
Most people seem to avoid shops these days, don't they? For things like that.
They think they can get things cheaper on the internet. Right.
But I find that if you say to a shop assistant that you can get a new camera, for
example, for £100 on the internet,
they'll often match the price. So that's where I go.
Any other advantages? Well, you get personal service and you don't have to wait for
the product to be delivered.
Ordering online means you have to wait, sometimes for ages, to get the things
you've just bought.
I hate that. I guess I'm just very impatient.
OK, one final question. Do you ever see a product and think I've absolutely got to
get one of those?
Oh, all the time. Especially if I'm walking past a shop and I see a new electronic
item in the window,
especially if it's unusual, you know, something I've never seen before.
It takes a lot of willpower.

Natural History day: morning events

All events begin at 9.30. You must attend one of these.
Name of event Theme or topic Type of event Location
Dogs might fly Animal (22) Answer
behavior
Lecture and (23) Answer
discussion
Room 27
Flowers talk How plants might (24) Answer
communicate
Video presentation (25) Answer
Room 15
A world in your (26) Answer
garden
Local (27) Answer
insect
and plant life. (28) Answer
animal
Local park
I’m not touching that Snakes and other (29) Answer
reptiles
Workshop (30) Answer
Biology
lab
Hello Joe. Good to see you again. Hi, you too.
So, how did you get on with the devices we asked you to test for us?
Oh fine. Well, mostly.
Okay. Well, we'll come back to those in a minute.
First of all, I was wondering if I could ask you a few questions about your
attitude to new electrical products.
This will help us with future marketing. Is that okay?
Sure. Okay. First of all, how much do you spend on electronic items a month?
Let me see. I don't earn a lot. So, I don't have much left after I've paid for
things like rent, bills, food and so on.
Anything else is a luxury. So, I guess about 5%, maybe 10% of my monthly salary.
Mm-hmm. All right. And what influences you in your choice of product?
Say you wanted a new mobile phone. How would you decide which one to buy?
Well, first I look at reviews on the internet. You know, what other customers think
about them.
Mm-hmm. Then I'll ask my friends what they think.
In fact, their opinions are probably more important than anything.
How much does advertising help you choose a product?
Oh, I think that depends on how the product is advertised. And who is advertising
it.
For example? Well, if it's someone I respect, you know, like a famous sportsman or
actor, that can certainly make a difference.
I know it shouldn't, really, but it does.
And where do you buy most of these products? The High Street, the internet?
Most people seem to avoid shops these days, don't they? For things like that.
They think they can get things cheaper on the internet. Right.
But I find that if you say to a shop assistant that you can get a new camera, for
example, for £100 on the internet,
they'll often match the price. So that's where I go.
Any other advantages? Well, you get personal service and you don't have to wait for
the product to be delivered.
Ordering online means you have to wait, sometimes for ages, to get the things
you've just bought.
I hate that. I guess I'm just very impatient.
OK, one final question. Do you ever see a product and think I've absolutely got to
get one of those?
Oh, all the time. Especially if I'm walking past a shop and I see a new electronic
item in the window,
especially if it's unusual, you know, something I've never seen before.
It takes a lot of willpower.

11. How long will it take to get to Paris?

about four hours

12. What should passengers do with their passports?

 lock them away

13. When should passengers be in the restaurant car for dinner?

7.45 p.m.

14. What will the passengers do when the train gets to the Italian border?

go on a tour

15. What should passengers not do?

Leave the train before it get to Italy