Running Head: Business Operation Report 1

Business Operation Report

Name of Students

Name of Professor

Name of University

Date
Business Operations Report 2

1. Executive Summary
The purpose of the report is to propose and highlight the process of implementation of
Mobile technology solutions for Suncharge Solar Carports. SunCharge, a prominent
Australian company focused on advancing the adoption of solar-power batteries in the
international sector of automobiles, is leaving on a transformational journey. With a vision to
pioneer advancing solutions in the rapidly developing transportation industry, SunCharge
works in two primary divisions: the development of smart solar carports for residential
customers and emergency breakdown support for electric vehicle owners. The challenges that
are faced by SunCharge include the requirement for productive management of scheduling,
material procurement, and progress of the project in both divisions. To address these
challenges, SunCharge is proposing the execution of mobile technology solutions. These
solutions intend to improve customer experiences, streamline internal processes, and
empower the company's competitive position.

The Smart Solar Carports Development Application is intended to empower

homeowners with the capacity to schedule carport installations whenever the timing is ideal
for them, track development progress in real-time, make secure payments, and access in-
application customer support. Also, an Emergency Breakdown Support Application will offer
stranded electric vehicle owners the capability to demand assistance, track service vehicle
arrivals, communicate with service providers, and give feedback on their experiences.
SunCharge aims to distinguish itself in the electric vehicle service market by focusing on
easy-to-understand mobile applications that promote ease of use and accessibility.

The scope of the solution covers customer involvement, order management, planning,
payment processing, contractor management, emergency breakdown support, and reporting.
By executing these solutions, SunCharge aims to improve resource allocation, save time,
enhance customer relationships, and scalability for future development. To reduce these risks,
SunCharge should practice cautious management. About delivery options, choosing between
in-house hosting and outsourcing is vital. In-house offers more control yet greater costs,
while outsourcing gives cost-productivity and ability to control. The recommendation is to
outsource development and maintain control while limiting costs. The Agile Methodology is
suggested for its flexibility and alignment with customer-centric objectives. In the end,
SunCharge's mobile solutions are fundamental for success in the electric vehicle market,
offering streamlined work and positioning as a sustainable transportation leader.
Business Operations Report 3

Table of Contents
1. Executive Summary...............................................................................................................2

2. Introduction........................................................................................................................4

3. Problem Statement..............................................................................................................4

4. Solution Statement..............................................................................................................5

5. Delivery Options................................................................................................................9

6. Implementation Methodology..........................................................................................10

6. Conclusion........................................................................................................................13

References................................................................................................................................14
Business Operations Report 4

2. Introduction
SunCharge is a well-known company that is headquartered in Australia and is
strongly committed to converting the global automobile sector into solar power battery-
charged vehicles. SunCharge has a strong vision for itself as pioneering in the sector that
offers innovative solutions to remain competent in the rapidly evolving market, as the world
is continuously shifting towards sustainable options in diverse fields specifically in
transportation. The two main divisions that have been identified for SunCharge are building
solar carports for local consumers for which the company has the plan to furnish innovative
smart carports for charging electric vehicles as these are fully equipped with solar panels that
are integrated into the roof of these ports, especially for residential consumers (SunCharge
Port, 2023). The carports not only serve as a convenient method for the house owners to
charge their vehicles but also take part in promoting sustainable solar energy.

As the majority of the population is moving towards electric vehicles, SunCharge

therefore offers breakdown support in emergencies for those individuals who are stranded
because of their low-quality batteries (ICCT, 2020). The system will involve prompt response
times, good assistance, and continuous coordination with the LSPs, these processes make
sure that the stranded consumers will quickly resolve their issues and resume their journeys.
Sun Charge acknowledges that the divisions of its business can complement each other in a
good and efficient way. For example, EV owners who take advantage of emergency
breakdown service may become more interested in smart solar carport solutions offered by
SunCharge.

3. Problem Statement
SunCharge perceives the need to smooth out its business operations to accomplish
productive delivery of services to customers while overseeing internal processes effectively.
The core of this project is the integration of mobile technology into different aspects of the
business (Liang, Huang, Lin, & Yeh, 2019). The difficulties SunCharge faces can be summed
up as follows:

In both of the divisions of its business, SunCharge needs to oversee scheduling,

ordering of materials, and follow-up of project progress in an efficient manner. For the smart
solar carport division, this involves scheduling installation appointments, ordering necessary
materials, and tracking development progress (Al-Qahtani, Al-Ghamdi, Al-Abdulwahab, &
Al-Sharif, 2020). Besides this, the emergency breakdown support division needs to answer
Business Operations Report 5

quickly to service requests, track the areas of stranded vehicles, and ensure consistent
coordination between stranded customers and service providers. SunCharge needs to
emphasize the quality of the customer experience to prevail in the very aggressive market for
electric car service (Alanazi, 2023). SunCharge can separate itself when ease of use and
accessibility are extremely important by offering customers mobile applications that are
natural to utilize.

An important aspect of SunCharge's smart solar carport division is efficient contractor

management. The division utilizes imaginative innovation and state-of-the-art building
processes to develop solar carports, yet it likewise intensely depends on subcontractors.
Several important factors should be considered to execute the project effectively: Open and
clear communication channels between SunCharge and subcontractors are fundamental
(Gamil & Rahman, 2023). Customary meetings, updates, and feedback mechanisms ought to
be established to address any issues. The strategy ensures that everybody is in total agreement
about project objectives and timelines.

4. Solution Statement
a. Solution Description

The purpose of the Smart Solar Carport Construction Application is to assist home
customers who want to build smart solar carports on their premises. Appointments for carport
installation can be made at any time by customers (Benningfield & Pelchen, 2023). The
procedure is streamlined and customized to their schedules because they can select the dates
and times that work best for them.

b. Solution Benefits

Ordering and Procurement: SunCharge will be able to effectively handle material orders
due to the app. Additionally, it will make it possible to track material availability and
deliveries in real-time (Fakour, et al., 2023).

Progress Tracking: Customers can monitor the building of their carport in real time. This
feature ensures openness and informs clients at every stage of the procedure.

Payment Processing: To enable clients to make payments easily and securely, the
application will provide convenient and safe payment processing.
Business Operations Report 6

Customer Service: Giving in-application customer service assistance and answering

questions will further improve the overall user experience.

The application will help electric vehicle owners who are stuck and need emergency
support (Nazari, Hussain, & Musilek, 2023).

Service Request: By providing their location and the specifics of their concern, stranded
customers can easily demand help through the application.

Real-Time tracking: Customers will be able to monitor the estimated arrival time of help
due to the application's real-time tracking of assistance cars.

Communication: Direct communication between stranded clients and service providers

allows them to be informed about the progress of their requests.

Coordination: SunCharge's central emergency breakdown network, service providers, and

stranded clients will be able to coordinate more easily thanks to the app.

Feedback System: To help SunCharge continue to offer top-notch customer care, customers
can leave comments about the quality of the assistance they receive.

Reliability:

Streamlined Procedures: Via automating the ordering, tracking, and planning processes,
mobile applications will eliminate manual inclusion and human mistakes.

Resource Optimization: Better resource distribution results from effective project worker
management and real-time material tracking.

Time Savings: Customers can quickly plan services and screen their progress, which
eliminates wait times and service interferences (Shafiei & Ghasemi-Marzbali, 2022).

Customer Relationship:

Convenience: Interactions of Customers with SunCharge can be facilitated by mobile

applications, which give nonstop availability.

Transparency: Providing customers with real-time progress tracking and updates promotes
openness and increases client trust.

Personalization: Based on user choices and past usage, apps can provide customized
experiences and recommendations.
Business Operations Report 7

Contractor Management: Effective Communication: Through the app, contractors and

subcontractors can easily order materials, access project details, and stay up to current on
developments.

Reporting: To promote accountability, the software lets contractors create reports about their
work.

Business Growth: Scalability: As SunCharge grows, its operations can be scaled to

accommodate an increasing number of customers and a wider geographic reach thanks to the
mobile technology solution.

Market Expansion: SunCharge may enter new domestic and international markets more
easily with streamlined procedures and effective client management.

c. Scope of Solution

The scope of SunCharge's mobile technology solution includes multiple facets of the
company's operations:

Customer Engagement and Interaction: The applications will function as the main point of
contact for customers, making it easier to schedule services, monitor their progress, and make
payments. Additionally, they will have avenues for customer service and feedback input
(Lemon & Verhoef, 2016).

Order management, scheduling, and payment processing: To cut down on administrative

work and improve efficiency, the applications will automate order management, scheduling,
and payment processing. For the division of smart solar carports, this includes tracking
material availability and deliveries in real-time.

Management and Reporting of Contractors: The apps will facilitate effective

communication between SunCharge and subcontractors for the smart solar carport division,
including order placing, progress reports, and reporting features.

Emergency Breakdown Support and Scheduling: Customers will be able to track the
whereabouts of support vehicles, make service requests, interact with service providers, and
leave reviews of their experiences using the emergency breakdown assistance app.
Business Operations Report 8

d. Solution Risks

There are certain risks associated with implementing mobile technology solutions,
which must be taken into consideration.

1. Business Risks:

Initial Expenses of Implementation: The process of developing and launching mobile

applications can be very expensive upfront. SunCharge needs to plan carefully for these
expenses (Bhardwaj & Mostofi, 2023).

Opposition to Change: Change management techniques may be required if current workers

and contractors reject the adoption of new technologies.

2. Computer Risks:

Security: It is crucial to ensure the security of customer data and payment details. To prevent
breaches, strong cybersecurity measures must be in place.

Data privacy: SunCharge must abide by laws governing data protection, such as the GDPR,
particularly if it intends to grow globally.

Compatibility: To reach a wide range of users, the applications need to work with different
mobile devices and operating systems.

3. Risks to Stakeholders:

Obtaining buy-in from workers, subcontractors, and customers is essential to the success of
mobile ICT solutions.

Risk Business Risks for SunCharge

Probability Catastrophic Hazardous Major Minor Negligible
Frequent 5A 5B 5C 5D 5E
Occasional 4A 4B 4C 4D 4E
Remote 3A 3B 3C 3D 3E
Less 2A 2B 2C 2D 2E
Chance
No Chance 1A 1B 1C 1D 1E
Business Operations Report 9

e. Options for Social Media

Social media channels can be used by SunCharge to interact with potential customers
and raise brand recognition.

1. Facebook: SunCharge can set up and manage an official page on Facebook. Consistent
postings regarding eco-friendly living, the advantages of electric cars, and the newest
developments in solar power can draw in customers who care about the environment.
Targeting particular demographics can also be facilitated by Facebook's advertising
capabilities.

2. Instagram: SunCharge can publish visual content on Instagram, like pictures and quick
films showing off finished smart solar carport installations. Users can get behind-the-scenes
looks at project construction and emergency breakdown help by using Instagram's Stories
feature.

3. LinkedIn: Using LinkedIn as a platform, SunCharge may build its professional profile.
SunCharge can provide news and articles about developments in technology, sustainability,
and the electric vehicle market. LinkedIn can also be used to find qualified professionals in
recruitment attempts (Lu, et al., 2020).

5. Delivery Options
There are two main delivery options for the mobile technology solutions for
SunCharge Solar Carport, which are In-House hosting and outsourcing (Biermeier & Tynan,
2023). There are some pros and cons of these delivery options as well which can be discussed
as, In-house hosting can take complete control over the process of development, its
customization, and the management of the project data. SunCharge can easily monitor and
control of security of data measures that ensure the protection of the delicate information of
its customers. On the other hand, In-House hosting requires the setting up of the
infrastructure and development team which could be costly and includes the hiring of skilled
professionals and obtaining the hardware and software that are necessary for the process
(Golightly, Chang, & Liu, 2022). It could require the maintenance of the in-house team that
requires ongoing investments for training, salaries, and for maintaining infrastructure.

The second delivery option that SunCharge for mobile technology solutions the
outsourcing its services sometimes proves cost-effective as SunCharge would be able to
avoid the initial expenditure that is associated with the development of In-house
 Business Operations Report 10

infrastructure. The outsourcing process also has pros as the outsourcing companies have
skilled expertise in the development of an app that reduces the risk of issues that are related
to development (RiskOptics, 2023). Besides these outsourcing for SunCharge might have
limited control over the development process, which might impact the customization of the
app and decision-making process. SunCharge is dependent on external factors that might
affect the timelines of the project as it relies on the third-party vendor for means of
development.

The recommendation for the delivery option is outsourcing SunCharge mobile

application development to a renowned third-party firm. The approach combines cost-
effectiveness and the availability to access the skills that are specialized. SunCharge can be
able to maintain control over the project management, which ensures that the finalized
product strictly aligns with the vision of the SunCharge solar carports (Hemavathi &
Shinisha, 2022). Such a strategy is particularly acceptable for starting up with a limited
budget and the demand for prompt development and deployment. Surcharge Solar Carports
should consider a strategy that is particularly budget-friendly to grow in the rapidly evolving
timeframe of the contemporary world.

6. Implementation Methodology
The Surcharge solar carports can have the following implementation methodologies
for its Project in Australia.

a. Comparison SDLC and Agile Methodology:

Requirements

Design

Implementation

Testing

Deployment

Maintenance
Business Operations Report 11

Figure 1 - Waterfall Model for Suncharge

a. SDLC (Waterfall)

The Software Development Life Cycle (SDLC) is a sequential approach that has some clear
and distinct steps:

Requirements: Collection and Documentation of the requirements of the project.

Design: Developing the comprehensive design according to the requirements of the plan.

Implementation: developing the software that aligns with the design of the system.

Testing: Comprehensive Testing of the software for identifying the bugs and issues in it.

Deployment: Giving out the finalized products to users.

Maintainance: Providing continuous growth for constant support and updates.

Figure 2 - Agile Methodology (Inter Quality, 2023)

Agile:

The iterative approach is flexible in the development of the software. It emphasizes the
collaboration feedback of its customers, and adaptability (Wyatt, 2023). The main features of
Agile Methodology include:

Sprints: The development cycles that typically consist of 2-4 weeks, in which the
functionality that is specific to the project is developed.
Business Operations Report 12

Frequent Deliverables: Delivery of small, incremental updates for the product or project for
each sprint.

Collaboration with Customers: Collaborating with customers throughout the development

Adaptability: The ability to give priority based on the feedback of the customers and the
evolving needs and also to change the requirements of the project.

b. Benefits and Risks:

SDLC (Waterfall)
Benefits Risks
Clear Planning: Comprehensive Planning Adaptability: The less ability to adjust
to ensure an informed approach to changes in requirements during the
development (Veile, Kiel, Müller, & Voigt, development.
2019).
Stability: When the requirements are set, Delivery Times: Projects can take longer
the chance of change is at a minimum time to complete due to the sequential
during the development. nature of the process.

Agile Methodology
Benefits Risks
Rapid Iterations: The quick development Creep up of Scope: Frequent changes in
cycles make it possible for updates and requirements can cause scope creep if not
improvements regularly. dealt with in an effective way (Ajmal, Khan,
& Al-Yafei, 2020).
Customer Involvement: Customers are Resource Intensive: Constant involvement
proactively involved, ensuring that the final
deliverable meets its needs, in Agile
Methodology.
Flexibility: The agile methodology can
adapt the changing requirements and market
conditions.
Business Operations Report 13

c. Recommendation:

SunCharge Solar Carport in the Australian market, requires rapid adaptation and the
importance of customer feedback, for this, it is strongly recommended to adopt the Agile
Methodology for the creation of mobile applications. The flexibility and customer-centric
approach align perfectly with the goals of SunCharge (Hahn, Metcalfe, & Rundhammer,
2018). The iterative nature of Agile Methodology allows SunCharge to make regular updates
for the improvements that are based on the feedback of customers, adapt to the evolving
market conditions, and ensure that the final products fulfill the continuously altering needs of
customers.

6. Conclusion
To summarize this, mobile technology solutions implementation for SunCharge is
crucial for its success in the continuously changing market of electric vehicles. The solutions
that are provided in the essay will streamline the operations of the business as well and these
solutions will improve the customer experience, it also ensures that SunCharge remains
consistent, competitive, and responsive to the needs of customers. Through outsourcing
development and flexibility. The approach of outsourcing can efficiently balance the
considerations of the cost which is needed for the rapid development and flexibility. The
outsourcing approach for SunCharge is to obtain the goals of the startup business as early as
possible and have the basis for sustained growth and expansion in the upcoming years. As
SunCharge steps up in the exceptional journey of mobile application development, it will
initiate the drive the innovations, empower the journey of sustainable practices for the
environment, and be able to provide important services to the contemporary world that is
transitioning towards a more greener and sustainable future.
Business Operations Report 14

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