Scribd
Upload
35 views2 pages

Service Now

Uploaded by

livy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
35 views2 pages

Service Now

Uploaded by

livy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

ServiceNow

ServiceNow is a cloud-based IT Service management tool, which is developing exponentially in the space of ITSM and IT Governance.

Training Duration 32 Hrs


About The Course
Training Days 4 Days
ServiceNow is a cloud-based IT Service management tool, which is developing exponentially in the space of ITSM and IT Governance.
Foundations over the world are executing ServiceNow to make a sole structure of the record for enterprise IT, reduce the IT operational costs
and to improve the effectiveness and proficiency. ServiceNow is an excellent platform to develop custom applications according to the business
demands of the customers. Koenig Solutions offers various training courses under this program.

Course Highlights

This course teaches you about core aspects such as:

● To create and work records through each of the covered ITSM application lifecycles
Who Should Enroll? ● Demonstration of each application lifecycle from a persona viewpoint
● To articulate the value and baseline features of each of the ITSM applications
Anyone who will be working on a ● Knowledge about the key decisions to be made during the implementation of these ServiceNow ITSM applications
ServiceNow implementation of ● Getting introduced to ServiceNow Performance Analytics
the ITSM applications.

Prerequisites

● Familiarity with basic ServiceNow platform features, such as:


● ServiceNow user interface (UI), iconography, and user settings
Course Outline

DAY 1 * we consider 1 day as 8 hours

Introduction to ServiceNow platform and its key features.


Module 1
Navigating the user interface and basic platform components.
ServiceNow Fundamentals
Understanding the structure of applications, modules, and tables.

Platform administration tasks, including user management and access controls.


Module 2
Configuring and managing application properties and settings.
ServiceNow Administration
Introduction to scripting using JavaScript in ServiceNow.
DAY 2 * we consider 1 day as 8 hours

Module 3 In-depth JavaScript scripting for customizations and automations.


ServiceNow Scripting and Integration Integrating ServiceNow with other systems and tools.

Managed Infrastructure
Automatic Scaling
Module 4 Easy Deployment
App Engine Support for Multiple Languages
Built-in Services
Data Storage Options
DAY 3 * we consider 1 day as 8 hours

Module 5 Enhancing customer service and support processes.


ServiceNow Customer Service Management (CSM) Managing customer interactions and cases.

Budgeting and forecasting: Planning and managing IT budgets and financial forecasts.
Module 6
Cost tracking: Tracking and managing IT costs, expenses, and allocations.
ITBM Modules
Chargeback and showback: Allocating IT costs to various business units or departments based on usage.
DAY 4 * we consider 1 day as 8 hours

Module 7 CAD Import: Importing 3D CAD models of the product or structure to be analyzed.
CAE (FE Analysis) Geometry Cleanup: Preparing and simplifying the geometry for analysis.
Meshing: Generating finite element meshes, which divide the geometry into discrete elements for analysis.

www.upskillfinder.com . ©2023 UpSkill Finder . All Rights Reserved For More Details, Connect with us (+91) 92581 19067 | info@upskillfinder.com

You might also like