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19 views4 pages

Outline

Uploaded by

yq4mwfvy8z
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Order Status Urge the proccess

Unpaid NO
Paid Urge to release (if it's paid-audit)
Reviewed Inform the cx to fill the required info (ID info.)
Processing After 2-5 W.D from the purchase date
All Shipped Ater the ETA (Estimated Time of Arrival)
Signed Urgent pick up in return (if the pick up time has exceeded)
Cancel items Cancel all order
NO NO
Partiall cancellation (Work Order) Partiall cancellation (W.O)
No YES (Cancel/Refund)
YES (Cancel/Refund) YES (Cancel/Refund)
NO Reject W.O
Make a return request for the items Make a return request for the whole order
Exchange Add items Adding copouns Return
NO NO NO NO
Exchange (W.O) NO NO NO
NO NO NO NO
Yes (from the exchange key) NO NO NO
NO NO NO NO
Make a return request, then exchange the item/s from inside the return NO NO Yes
Notes
we can only postpone the payment / inform the cx with the reason (payment search)
We have to explain the problem in the ''problem description'' inside the W.O
the cx can fill the info from (Me - my orders - processing- edit address)

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