MAHANAGAR TELEPHONE NIGAM LIMITED, DELHI

Subscription Form for Broadband/ADSL Connection

A. Customer Particulars 1. Title/Name of the Customer (Last name First)/Company/Firm/Organization

2.

Contact Phone No.:

Home Office 3.

Mobile

E-mail Address:

4. Broadband/ADSL Plan Opted (See Instruction no. 2)

5. MTNL Phone No. on which Broadband/ADSL is to be provided 6. If you have applied for a MTNL New Telephone Connection (NTC) Your Customer Account (CA) No. (See Instruction no. 3)

7. Subscription Type: (Tick any one) B. ADDITIONAL SERVICES REQUIRED

Monthly

Annual

i.

No. of additional E-mail IDs: (See Instruction no. 5 &Tariff Plan)

iii. No. of Fixed IP Addresses: C. Customer Premises Equipment (CPE) Requirements: (See Instruction no. 8) i. Whether CPE (ADSL2+ Router/Modem) is required from MTNL Yes No

ii. In case i. above No and Customer wishes to use his own CPE: (See Instruction no. 8 vi. for Compatibility) Pleas specify your ADSL Modem/Router Specification (Type/Make & Model No).. iii. USB Port or, Ethernet (RJ45) Port is required in Customers PC to Connect CPE(ADSL Modem/Router). In case the PC does not have requisite port, the port is to be got installed by customer at his own cost from PC vendor/ supplier. D. Declaration: I have read the CPE requirements and all the Terms & Conditions as specified in ANNEX - I of Subscription Form for Broadband/ADSL Connection. I accept all the Terms & Conditions as specified in ANNEX - I of Subscription Form for Broadband/ADSL connection.

Name Date Customers Signature

For Office use:

Customer Account Number: Date of Receipt: (Signature of MTNL Officer/Official) (Signature & Name/Code of MTNL DSA)

------------------------x------------------------x--------------------------x---------------------------x---------------------------x-------------------------x--------------------------Acknowledgement Slip Received Order for Broadband Connection for Plan.on Telephone No. Date (Signature of MTNL Officer/Official) (Signature & Name/Code of MTNL DSA)

GENERAL INSTRUCTIONS:
1. Please fill in CAPITAL LETTERS Only A copy of present Broadband Tariff Plans is enclosed. Please specify the plan to be opted in item A 4 of the Subscription Form. For example: If a customer is interested in Broadband Plan for 256 kbps Download speed with monthly free data download of 400 MB with Rs 399 monthly DSL Charge then the plan opted is: DSL 399 Broadband/ADSL Plan Opted

2.

3.
4.

If you are not having an existing MTNL Telephone Line and you have applied/are applying for a MTNL New Telephone Connection (NTC) a unique Customer Account (CA) No. at the time of Registration of NTC will be allotted and this CA No of 10 digits is to be filled against the item A 6 in Subscription Form. Username / Login ID MTNL will activate the Broadband Service using Customers MTNL Telephone Number digits as Username/Login ID. For example for Broadband Services on Telephone No 23359272, user will be allocated Username/Login ID as 23359272.

5.

E-mail IDs:

i.

For Free E-mail IDs as per Broadband Plan Opted/additional E-Mail IDs as per the requirement stated in Subscription Form, customer can visit the MTNL Web site http://register.bol.net.in to create his/her Mail boxes or contact Broadband/ADSL Internet Services Help Desk No 1504/22221504 or, Toll free No is 1600-111-172 or mail us at: [email protected]. E-mail IDs can be a combination of alphabets & numeric but not starting with a numeric, it MUST NOT include any special character/ symbol either.

ii.

6. Payments will be collected with Telephone Bill after activation of Broadband/ADSL Internet Service. In Annual subscription option, one time Annual charge will be billed in telephone bill 7. Availability & Feasibility of Service: i. ii. Availability of service subject to subscriber location and technical feasibility. Download Speed is dependent on telephone line length Broadband connection will be made for the plans 512 kbps and above subject to feasibility. In case higher speed is not possible due to distance / line condition than speed achievable and correct plan will be configured & customer will be intimated by mail/ phone from DSL helpdesk.

iii. MTNL telephone line will be used for providing Broadband High Speed Internet service. Shifting and safe custody is possible only along with existing telephone line. Shifting of Broadband facility from one telephone to another is not possible. 8. Customer Premises Equipment (CPE) Requirements: i. CPE (ADSL Modem/Router) recommended for a single PC which requires a USB port in your PC. ii. CPE (ADSL Router) recommended for multiple user on LAN setup which requires a Ethernet port (RJ 45) on your LAN Hub/Switch/PC. iii. Operating System:- Windows 98 & above and Operating System drivers iv. PC hardware recommended: RAM (128 MB & above), HDD (Min Free Disk Space 500 MB), USB port for ADSL Modem/Router or LAN card for ADSL Router and CD ROM drive. v. In case the PC does not have requisite port, the port is to be got installed by customer at his own cost from PC vendor/ supplier. vi. If Customer wishes to use his own CPE: Compatible CPEs may be ascertained from MTNL Call Centre 1500/22221500 or you can visit MTNL web site http://delhi.mtnl.net.in/broadband.htm MTNL shall not be responsible for any complications arising from non compatibility of the CPE Software &Hardware procured from market. 9. Any parallel wiring other than one telephone in the Broadband/ADSL line would lead to reduced download speed & frequent disconnection.

10. LAN infrastructure (Cabling & Ports) up-gradation, reconfiguration would be the customers responsibility. 11. For Registration/Booking to get Broadband connection Call to MTNL Call Centre 1500/22221500 or you can visit MTNL Sanchar Haat of the concerned Area or, MTNL web site http://delhi.mtnl.net.in/broadband.htm 12. The Password given by MTNL would be used for the first time login and thereafter Customer needs to change & customize his Password. 13. For any Help/ Assistance related to Broadband/ADSL Service after activation please contact:MTNL Broadband /ADSL Internet Services Helpdesk No 1504/22221504 or, Toll free No is 1600-111-172 or, mail us at: [email protected]

14. For more details log on to: http://delhi.mtnl.net.in/broadband.htm

MTNL BROADBAND INTERNET SERVICES TARIFF PLANS (Effective as on 01.09.2005)

VOLUME BASED PLAN
Sl Free Monthly Usage in hours Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Monthly Free Data Download Monthly DSL Minimum Usage Charges Annual DSL Subscripti on Option Rs 4,399 Rs. 8,200 Rs.12, 900 Rs. 25,900 NA NA NA NA NA NA No. of Free Email IDs with 4MB 1 1 2 3 4 5 6 10 10 1 Addl. Usage Charges beyond Monthly free Usage Rs.1.20/- per MB Rs.1.20/- per MB Rs.1.10/- per MB Rs.1.10/- per MB Rs.1.10/- per MB Rs.1.10/- per MB Rs.1.10/- per MB Rs.1.10/- per MB Rs.1.10/- per MB Rs. 2/- per MB upto 250 MB Usage and Rs.1.50 per MB above 250 MB in a month. Rs. 1.20 per MB Rs.1.10 per MB Rs.1.10/- per MB Rs.1.10/- per MB Rs.1.10/- per MB Rs.1.20/- per MB Rs.1.20/- per Call

Broadband Plan
DSL 399 DSL 749 DSL 1199 DSL 2399 DSL 3999 DSL 7199 DSL Silver DSL Gold DSL Premium TriB AA

Bandwidth: Download Speed 256 Kbps 256 Kbps 256 Kbps 512 Kbps 512 Kbps 512 Kbps 1.0 Mbps 1.0 Mbps 2.0 Mbps 256 Kbps

1 2 3 4 5 6 7 8 9 1 0

400 MB 750 MB 1.25 GB 2.50 GB 5 GB 10 GB 28 GB 56 GB 60 GB NA

Rs.399 Rs.749 Rs.1199 Rs.2399 Rs.3999 Rs. 7199 Rs.19, 999 Rs.39, 999 Rs.42, 999 As per actual Usage

1 1 1 2 1 3 1 4 1 5 1 6

TriB 590NU TriB 599 TriB 1199 TriB Cyber A TriB Cyber B

256 Kbps 512 Kbps 512 Kbps 2.0 Mbps 1.0 Mbps

Unlimited Unlimited Unlimited Unlimited Unlimited

Night Unlimt. + 500 MB 500 MB 1.25 GB 14 GB 10 GB 250 MB Data Free + 200 Local Calls Free

Rs.590 Rs.599 Rs.1199 Rs.9, 999 Rs.7, 199 Rs.500 (Rs. 250/- for Telephone Rental included with 200 free local calls and Rs 250/ for Broadband Monthly Free Usage)

NA NA Rs.12, 900 NA NA

1 1 2 6 5

TriB Bphone (MTNL Broadband Phone)

256 Kbps

Unlimited

NA

Note1 *DSL Silver, Gold and premium Plans- Download speed may be as high as 8 Mbps and is guaranteed upto MTNL ISP only. Download speed is dependent on Telephone line length- Broadband connection will be made for the plans 512 kbps and above subject to feasibility. Note2 TriB 590NU-Night Unlimited(NU): Unlimited Free Internet Usage (Data Download) Night time between 00 Hrs to 08.00 Hrs however Day time Internet Usage (Data Download) 08.00 Hrs to 24.00 Hrs is counted against Monthly Free Data Download limit. For Unlimited Free Internet Usage Switch ON CPE during Night after 00.00 hrs and ensure disconnection before 08.00 hrs for availing Unlimited Free Internet Usage. Note3 Plans at Sl 10 to 12 are single user type. Note4 NA- Not Applicable Note 5 Plan at Sr 16 TriB Bphone is Combo Plan which includes 200 free local calls including telephone rental and 250 MB data download free in broadband. No Registration Charge of Broadband/ADSL Internet for PSTN plan conversion to TriB Bphone plan at Sr 16 for booking upto 30.09.2005. In case of Migration from Combo TriB Bphone plan to other broadband plan the benefit of 200 free call will not be available, free calls will be as per the normal opted PSTN plan or Standard PSTN plan of Rs.250 rental and Broadband plan will also be as per option of migration. In case of closure of Broadband facility customer will be migrated to standard Rs.250/ rental PSTN plan by default or to respective PSTN plan opted by customer. Migration is effected from 1st day of next month for the request received & OB issued upto last day of the current month for Broadband. Note 6 Plan at Sr 10 TriB AA is reintroduced on attractive usage charge on 15/08/2005 and No registration charges for bookings upto 30/09/2005. Note 7 Switch off CPE when not in use. Note 8 Data Download includes file/ programmes download, E-mail receiving & its attachments, Web sites Browsing /Surfing, Chatting , on line games, Videos and Songs etc i.e. any data received on your Computer from Internet is treated as download.

Initial Deposit & other Charges for Broadband/ADSL Internet Services Tariff Plans
Sl
i ii iii iv v vi vii

Particulars
One Time Registration Charge (with Tel Bill Non refundable) DSL Installation & Testing Charges (with Tel Bill) Initial Deposit for DSL CPE one time (with Tel Bill Non refundable) Monthly Rent for CPE Safe Custody Charges per month Shifting Charges Charges for additional E-mail ID with 4 MB Capacity beyond free E-mail IDs or increase of E-mail ID capacity to 12MB from 4 MB Upload Speed

Charges
Rs. 500/-* (*No Registration Charge of Broadband Internet with new line booking in all land line Plans) Rs. 300/Rs. 500/-* Rs. 80/-* Rs. 100/Rs. 100/Rs. 200/- per annum For all the plans Sl 1 to Sl 13 Upload speed will be equal to download speed or 512 Kbps whichever is minimum. Upload Speed for Plan at Sl 14 & 15 Cyber Business Plans will be limited to 256 Kbps Free Migration is effected from 1st day of next month for the request received & OB issued upto last day of the current month (* Not applicable for Customer Owned CPE) (* Not applicable for Customer Owned CPE)

viii

Ix

Migration from one plan to another

x Xi xii

One IP Address will be assigned /allocated, free of charge, in all the Volume base Plans on need basis/as per the technical solution, however, facility for additional fixed IP Address will be charged @ Rs. 2000 per IP Address per annum. Service Tax Security Deposit (Refundable) at the time of Registration applicable only for TriB Cyber A & B Plans at Sl 14 & 15. No security deposit for other Broadband Plans As applicable TriB Cyber A Rs. 20,000/ TriB Cyber B Rs. 15,000/

ANNEX-I Broad terms and Conditions of MTNL, Broadband/ ADSL Internet Access Service Subscription

1.

Definition: Broadband Internet Service - An always-on data connection that is able to support interactive services including Internet access and has the capability of the minimum download speed of 256 kilo bits per second (kbps) to an individual subscriber from the Point Of Presence (POP) of the service provider intending to provide Broadband Internet service where multiple such individual Broadband connections are aggregated and the subscriber is able to access these interactive services including the Internet through this POP. The interactive services will exclude any services for which a separate licence is specifically required, for example, real-time voice transmission, except to the extent that it is presently permitted under ISP licence with Internet Telephony. IP addresses allocated to customer by MTNL are non-portable & shall continue to remain the exclusive property of MTNL. MTNL shall be free to update Internet access progressively to bring in new features. MTNL may not be in a position to intimate Customer immediately; however it will endeavor to make it known to subscribers through mailers and advertisements. The customer of MTNL Broadband/ ADSL Internet services is not allowed to resale the Internet Services (except WWW Service). The customer is required to fully comply with the provisions of the Indian Telegraph Act, 1885 and Information Technology (IT) Act, 2000 & the Indian Telegraph Rules made there under and any amendments or replacements made there to from time to time. The customer is required to ensure that objectionable or obscene messages or communications, which are inconsistent with the established laws of the country, are not made by him or any other person using his password. MTNL may revise the tariff for MTNL Broadband/ ADSL Internet Services from time to time at its discretion. Broadband connection is location specific & customer shall not remove 0r, shift any equipment installed by MTNL at the customers premises (the said location). Customer assumes total responsibility and risk for use of the MTNL Broadband/ ADSL Internet services. Neither MTNL nor its affiliates make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title or non infringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to any merchandise information or service provided through the internet, any they shall not be liable for any cost or damage arising either directly or indirectly from any such transaction. It is solely customers responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services and other information, and the quality and merchantability of all merchandise, provided through the services or in the Internet generally.

2. 3.

4. 5.

6. 7. 8. 9.

10. Notwithstanding anything contained herein, MTNL reserves the right to access information over the network established by the customer, if required in pursuance of the laws of the land, and as specifically provided for under the Information Technology Act, 2000. 11. The customer is prohibited from misusing or copying the software supplied by MTNL, or otherwise be in breach of the protected rights of the company under the copyright Act. The customer shall not indulge in any direct or indirect acts of reverse engineering in this connection. 12. Customer understands further that the Internet contains unedited materials some of which are sexually explicit or may be offensive to some people. Customers access such materials at their own risk. MTNL has no control over and accepts no responsibility whatsoever for such materials. 13. The customer is required to desist from putting unsolicited messaging on server hosted at MTNL premises. The customer is required to ensure that objectionable or obscene messages or communications, which are inconsistent with the established laws of the country, are not made by him or any other person on the Web Server or web space of the customer. 14. The service is provided on an AS IS and AVAILABLE basis without warranties of any kind, either express or implied, including but not limited to warranties of title, non-infringement or implied warranties of merchantability of fitness for particular purpose. No advice or information given by MTNL, its affiliates or their respective employees shall create a warranty. Neither MTNL nor its affiliates warrants that the service will be uninterrupted or error free or that any information, software or other material accessible on the service is free of viruses, worms, Trojan horses or other harmful components. 15. Under no circumstances shall MTNL, its affiliates or its contractors be liable for any direct, indirect, incidental, special, punitive, or consequential damages that result in anyway from customers use of or inability to use the service or to access the Internet or any part thereof, or customers reliance on or use of information, services or merchandise provided on or through the service, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission, or any failure of performance. 16. Payment of bills it would be the responsibility of customer to make payment to MTNL Broadband/ ADSL Internet service. MTNL would disconnect the service in case of non-receipt of payment without giving any notice to the customer. All the charges /payments related to Broadband/ ADSL Internet services will be billed with Telephone bill. 17. Force Majeure if any time, during the continuance of MTNL Broadband/ ADSL Internet services, the performance in whole or part, of any obligation under it shall be prevented or delayed by reason of war, hostility, acts of the public enemy, civil commotion, sabotage, fire, flood, explosion, epidemic, quarantine restriction, strikes, look-out or act of GOD

etc. the customer shall not have any claim for damages, against MTNL in respect of such non-performance or delay in performance of MTNL Broadband/ADSL Internet Services. 18. Arbitration of Disputes In the event of any dispute or difference arising out of provisions of MTNL Broadband/ADSL Internet services, the matter will be referred for arbitration in terms of section 7(B) of Indian Telegraph Act, 1885 and any amendments made there to from time to time.