## IT Operations

#### Q1. You are configuring a Wi-Fi base station using DHCP. Which items should you set or change?

- [x] A

- Reset administrator password.

- Set network name.

- Set network security.

- Set network password.

-[]B

- Reset administrator password.

- Set network name.

- Set network password.

-[]C

- Set network name.

- Set network password.

- Assign DNS servers.

-[]D

- Change administrator account name.

- Set network password.

- Set network name.

- Assign DNS servers.

#### Q2. Can you connect a DisplayPort monitor to a USB-C port on your computer?

- [ ] Yes. The DisplayPort cable plugs directly into the USB connector.

- [x] Yes. An adapter or dongle may be required.

- [ ] No. While you can rig a connection, video quality will be poor.

- [ ] No. The two standards are incompatible.

#### Q3. What is the I/O panel?

- [ ] the location where expansion cards can connect to peripherals

- [x] a cluster of ports and connectors found on the back of the computer case

- [ ] the switches that turn on, sleep, and turn off the computer

- [ ] the portion of the motherboard where non-power cables connect

#### Q4. The computer consistently boots into Safe Mode. How would you address this issue?

- [ ] Edit the Registry key that controls the boot sequence.

- [ ] Hold the Shift key as Windows boots.

- [ ] Check the MSCONFIG utility to ensure that Normal boot is selected.

- [x] Fix the issue in Safe Mode that is causing the system to restart in this mode.

#### Q5. Which choice is not a typical adjustment found on a monitor?

- [x] resolution

- [ ] color temperature

- [ ] contrast

- [ ] brightness
#### Q6. Assuming that the gateway, modem, and switch are separate units, in what order should a
small office or home office LAN be restarted?

- [x] A

1. Modem

2. Gateway

3. Switch

-[]B

1. Modem

2. Switch

3. Gateway

-[]C

1. Gateway

2. Switch

- [ ] The order is not important.

#### Q7. A client needs to secure their cafe's wireless network, which is used only by employees. What
is the best approach for a finite list of devices?

- [x] Limit access to specific MAC addresses.

- [ ] Do not broadcast the SSID.

- [ ] Apply a metered connection.

- [ ] Apply a password.
#### Q8. Which hardware port would not be found on a typical gateway?

- [ ] WAN

- [ ] USB

- [ ] LAN

- [x] uplink

#### Q9. The recent Windows update introduced some quirks in the system. How can you enter the
Windows Recovery Environment to recover from the update?

- [x] Hold the Shift key when selecting the **Restart** command.

- [ ] Restart in Safe Mode where the Recovery item is located on the Start menu.

- [ ] Press the any key at the boot screen.

- [ ] Go to the Task Manager **Startup** tab.

#### Q10. Which components are typically found on the motherboard?

- [x] ­

basic I/O

graphics

NIC

battery

expansion slots

- [ ] ­

basic I/O

cooling

NIC
 graphics

expansion slots

- [ ] ­

basic I/O

graphics

NIC

mass storage

expansion slots

- [ ] ­

basic I/O

graphics

NIC

power supply

expansion slots

#### Q11. What does the acronym RAID refer to?

- [ ] Repeating Architecture for Internal Drives

- [ ] Recoverable Advanced Integration and Duplication

- [x] Redundant Array of Independent Disks

- [ ] Replicated Array of Internal Devices

#### Q12. To which internal component does the illustrated (P1) connector attach?


- [x] motherboard
- [ ] I/O panel

- [ ] power supply

- [ ] primary mass storage

#### Q13. Your computer boots at very low resolution that cannot be increased through display settings.
What is the most likely solution?

- [ ] The connection between the display and the computer is loose.

- [x] You need to reinstall the display drivers.

- [ ] You need to replace your monitor.

- [ ] Some of your RAM is failing.

#### Q14. To which choice can the wget program be considered similar?

- [ ] tracert

- [ ] netstat

- [ ] ping

- [x] cURL

#### Q15. Does an incognito window prevent websites from tracking your activity on the web?

- [ ] No. Incognito mode only prevents the site from appearing in your browser history.

- [ ] Yes. Incognito mode encrypts data packets, making it difficult for websites to track your activity.

- [x] No. Some websites track by ID, and if you sign into a site even in incognito, your activity is known.

- [ ] Yes. Incognito mode blocks all cookies and tracking IDs and suppresses browser history.

#### Q16. What must you confirm before performing a processor upgrade?

- [x] The new processor is compatible with the current motherboard.

- [ ] The new processor is the same type as the old.

- [ ] The new processor is compatible with the operating system.

- [ ] The new processor fits into the old processor's slot.

#### Q17. Which type of storage has the fastest data access speeds?

- [ ] Secure Sockets Layer drive

- [x] solid-state drive

- [ ] serial attached storage device

- [ ] SCSI drive

#### Q18. A Bluetooth peripheral is prompting for a passcode to complete the pairing/connection
process. What is the peripheral, most likely?

- [ ] keyboard

- [x] all of these answers

- [ ] mouse

- [ ] headset

#### Q19. Walt's computer is several years old and he wants to ensure that the system works until he
gets a replacement. What should he do first?

- [ ] Run a file check daily.

- [ ] Obtain an extended warranty.

- [x] Back up his data.

- [ ] Ensure that the system is protected against malware.

#### Q20. What is one difference between a drive and media?

- [ ] The drive is where the data is stored and the media is the data itself.

- [x] A drive is hardware that reads media.

- [ ] These are two terms for the same thing: storage.

- [ ] The terms apply only to removable storage, where the drive is the slot and the media is the thumb
drive or media card inserted into the slot.

[reference](https://en.wikipedia.org/wiki/Disk_storage): a drive is a device capable of interacting with

data recorded on a media; this media can be removable or non-removable.

#### Q21. Mass storage inside a desktop computer case is usually found where?

- [ ] in an expansion slot

- [ ] attached to the front of the case

- [x] in a drive cage

- [ ] on the motherboard

#### Q22. Which statement about a modular power supply is true?

- [ ] It is built from a cluster of smaller, easier-to-install power supplies.

- [ ] Its power output can be varied to save electricity.

- [x] Its cables are detachable.

- [ ] It has dedicated power reserved for different computer components.

#### Q23. Which program controls the Windows startup sequence?

- [x] MSCONFIG

- [ ] Task Manager

- [ ] the Computer Management Console

- [ ] the UEFI
#### Q24. Angela ran a diagnostic that shows an ever-decreasing amount of memory in her computer.
What could be the problem?

- [ ] DRAM is failing.

- [x] A program has a memory leak.

- [ ] There is no problem. It's normal for available memory to decrease the longer you use the system.

- [ ] Another user has signed into the system

#### Q25. Which type of power connector is this?


- [ ] Edison

- [x] Molex

- [ ] SATA

- [ ] PCI

#### Q26. What is the most important thing to do before opening a computer case?

- [x] Turn off and unplug the computer.

- [ ] Disconnect all of the cables.

- [ ] Close your programs, sign out of your account, and turn off the computer.

- [ ] Ground yourself.

#### Q27. On a trackpad, what gesture commonly replaces "center mouse wheel" for things like scrolling
through documents?

- [ ] pinch outward
- [ ] scroll with thumb instead

- [x] two-finger swipe

- [ ] force click and drag

#### Q28. What is the name of the hardware that provides a computer with network access?

- [ ] BIOS

- [ ] RJ-45

- [x] NIC

- [ ] Router

#### Q29. Networking wire is referred to as **\_**.

- [x] CAT-5 or CAT-6 Ethernet cable

- [ ] thin pair or twisted pair

- [ ] asynchronous digital (AD) cable

- [ ] coax cable

#### Q30. Miguel is working on the computer, and Jen needs to use it for a moment. What can Miguel
do to provide for an easy transition?

- [ ] Shut down the system.

- [x] Sign out.

- [ ] Restart the computer.

- [ ] Let Jen take over.

#### Q31. A **\_** allows you to plug computers into a central location to communicate on the same
local area network.
- [ ] server

- [x] layer 2 switch

- [ ] wireless access point

- [ ] firewall

[reference](https://en.wikipedia.org/wiki/Network_switch)

#### Q32. After plugging in an external 3.5mm microphone, you stop hearing sound from the speakers.
What is the most likely source of the problem?

- [x] You have plugged the microphone into the 3.5mm audio output jack.

- [ ] The sound is muted.

- [ ] The sound card has crashed.

- [ ] The computer has connected to a nearby Bluetooth headset.

#### Q33. You think that the Internet is down. How can you know for certain?

- [x] all of these answers.

- [ ] You cannot reach any websites.

- [ ] The power is out.

- [ ] The lights on the modem are off.

#### Q34. An application is unresponsive. How can you effectively close it down?

- [ ] Restart the computer.

- [ ] Sign out.

- [ ] Wait or set the application aside until it quits eventually on its own.

- [x] Use the Task Manager (Windows) or use Force Quit (Mac).
#### Q35. How can you tell that the website you are visiting is sending and receiving data that has been
encrypted?

- [x] The URL is HTTPS.

- [ ] You are using an incognito window.

- [ ] The site requires a login and password.

- [ ] You can't tell because a website's security settings are not readily apparent in a browser window.

#### Q36. The client/server model best represents **\_**.

- [x] multiple hosts interacting with a single computer

- [ ] an application consisting of cooperating programs across the Internet

- [ ] any program run by a user

- [ ] a subscription service on the web

#### Q37. The primary mass storage device is divided into two partitions. What would explain this
arrangement?

- [x] There is one partition for the operating system and a separate partition for user data.

- [ ] All drives contain a second partition for the MBR (Master Boot Record).

- [ ] The drive is partitioned to maintain compatibility with older versions of the operating system.

- [ ] The system has two users who are each getting a partition.

#### Q38. You are replacing a processor. How do you build the processor "sandwich", top-down?

- [x] fan, paste, processor, socket

- [ ] fan, processor, socket

- [ ] fan, paste, processor, paste, socket

- [ ] fan, processor, paste, socket

#### Q39. The operating system tells you that a file is busy. What is the fastest way to attempt to make
the file un-busy?

- [ ] Run a disk-checking utility.

- [x] Close open programs.

- [ ] Restart the computer.

- [ ] Review the output of the netstat utility to check for incoming connections to the file.

#### Q40. Which service allows clients to work remotely and supplies the clients with an IP address on
the same local area network as the office?

- [ ] DNS

- [ ] FTP

- [x] VPN

- [ ] HTTP

#### Q41. Al is about to update a software driver. What would be a wise thing to do first?

- [x] Back up all files.

- [ ] Save data and close programs.

- [ ] Remove the older driver.

- [ ] Sign out of the operating system.

#### Q42. What is the process of moving data and programs from an old computer to a new one called?

- [x] migration

- [ ] An official term does not exist, though it is colloquieally referred to as a "brain transplant."

- [ ] profile transfer
- [ ] account cloning

[reference](https://en.wikipedia.org/wiki/PC_migration)

#### Q43. The local network is up, but the computers cannot access the Internet. Your Internet
configuration includes a modem, gateway (router), and a switch as separate devices. What should you
do?

- [ ] Do nothing. Wait until service is restored.

- [ ] Restart all computers on the network.

- [ ] Restart the gateway (router).

- [x] Restart the modem.

#### Q44. You notice that a program crashes at a specific time. Which tool can you use in Windows to
discover the cause?

- [ ] Task Manager

- [x] Event Viewer

- [ ] Perfomance Monitor

- [ ] Resource Monitor

#### Q45. While planning a conference at a center in the mountains, you call ahead to ensure that it has
broadband Internet access. Which connection type would be an unsuitable choice?

- [ ] DSL

- [ ] fiber optic

- [ ] cable

- [x] dial-up

#### Q46. What is a fixed-disk?

- [ ] mass storage that has been repaired

- [x] nonremovable mass storage

- [ ] any internal mass storage device

- [ ] any mass storage device that is not a SSD

#### Q47. What are the long-term and short-term categories of storage in a computer?

- [x] memory and permanent (drive) storage

- [ ] SSD and HDD

- [ ] RAM and ROM

- [ ] standard memory and cache memory

[Reference](https://pediaa.com/difference-between-short-term-and-long-term-memory/)

#### Q48. What is referred to by SSID?

- [x] Service Set Identifier, a wireless network's name

- [ ] an older security protocol for Wi-Fi networks

- [ ] the server-side ID used to identify devices on a network

- [ ] the MAC address broadcast for a wireless network

[Reference](https://techterms.com/definition/ssid)

#### Q49. Which is the standard color coding for audio jacks?

- [ ] Gray: microphone / Black: speakers

- [ ] Red: microphone / Green: speakers

- [ ] Green: microphone / Pink: speakers

- [x] Green: speakers / Pink: microphone

#### Q50. Which key assists limited keyboard layouts (such as on a laptop) with accessing the full range
of keys?

- [ ] Alt (Windows) or Option (Mac)

- [ ] Meta

- [x] Fn

- [ ] Shift

#### Q51. You power up your computer and it starts in Safe Mode. What should you do?

- [ ] Restart the computer

- [ ] Work as you normally do until the problem is resolved

- [ ] Reconfigure the startup sequence so that the system starts again normally

- [x] Determine the cause and address the issue

Idea behind the answer: let's go for a quick restart to see whether the problem fixes itself or not, then
only try to determine the cause and address the issue.

#### Q52. Which security tool can be doubled up to offer additional protection without being
redundant?

- [ ] account protection

- [ ] firewall

- [ ] antivirus

- [x] backup

#### Q53. The mouse pointer is behaving erratically. What should you do first?
- [ ] Use the keyboard instead

- [ ] Restart the computer

- [x] Clean the mouse, specifically its optical sensor, and ensure that you are using it on the proper
surface

- [ ] Disassemble the mouse to look for loose parts or corrosion

#### Q54. How many wire pairs are in a CAT-5 cable?

-[]8

- [x] 4

-[]5

- [ ] 16

#### Q55. What is the difference between a USB hub and a powered USB hub?

- [x] The powered hub has a power supply and is suitable for running powered peripherals.

- [ ] A powered USB hub is found on the computer case; all other hubs are non-powered.

- [ ] The powered hub supplies 12V of power, whereas the standard hub only 5V.

- [ ] Powered hubs are external to the computer case.

#### Q56. Which of the following users has the smartest approach to online security?

- [ ] Jarred uses a unique password for each site.

- [ ] Jen uses the same password on each site, but with two-factor authentication.

- [x] Jason uses a unique password for each site along with two-factor authentication.

- [ ] Jackie uses the same password on each site, but with a different user name.

#### Q57. Which is an example of a phishing attack?

- [ ] Yousef sees an onscreen notification indicating that an operating system is pending and instructing
him to click a link to continue.

- [ ] After visiting a website, Carla notices that her computer is running slowly.

- [x] Bob receives an email from his bank, asking him to click a link to verify his account.

- [ ] Ellen's email inbox is flooded with unwanted advertising.

#### Q58. You receive a malware warning regarding a specific file. Which approach should you take to
ensure that you do not have false positive?

- [ ] Restart in Safe Mode to remove the file.

- [ ] Remove the file.

- [x] Run a thorough scan to validate the results.

- [ ] Quarantine the file.

#### Q59. What are the best tools to use for cleaning a computer?

- [ ] Handheld vacuum cleaner, air can, soft flashlight.

- [ ] air can, microfiber cloth, alcohol wipes, flashlight.

- [x] handheld vacuum cleaner, ammonia, alcohol, microfiber cloth.

- [ ] air can, screwdriver, soft cloth, household cleaner.

#### Q60. A computer power supply is measured in \_.

- [x] watts

- [ ] hertz

- [ ] amperes

- [ ] volts

#### Q61. If you had a 255.255.255.0 subnet mask, how many usable IP addresses would you have for
hosts?
- [ ] 24

- [ ] 255

- [x] 254

- [ ] 256

#### Q62. Tania was told to change a setting in the UEFI. How is it accessed?

- [ ] by using the System Configuration Utility (MSCONFIG)

- [ ] from the BIOS

- [x] from the computer's startup menu

- [ ] on the network

#### Q63. What is the technical reason why you must properly eject media?

- [x] File I/O is buffered. If you remove the media before the buffer is cleared, files remain open and
potentially corrupt.

- [ ] The Storage Inventory Manager (SIM) can lose its drive references, which may corrupt other storage
in the system.

- [ ] The drive must receive the eject signal and turn itself off, dropping the DTR signal and indicating the
media is safe to remove.

- [ ] The computer must stop the 5-volt signal to media, otherwise the drive may short.

#### Q64. Which part of the network assigns an IP address?

- [ ] the modem using TCP/IP protocol

- [x] the gateway/router using DHCP

- [ ] the device's NIC based on the MAC address

- [ ] IP addresses are always assigned manually

#### Q65. Expansion cards follow which current interface standard?

- [ ] MCA

- [ ] PCMCIA

- [ ] ISA

- [x] PCIe

#### Q66. Which action triggers a UAC warning?

- [ ] all settings changes in Windows

- [ ] any unauthorized access to the computer system

- [x] an attempt to change a setting with consequences that affect the entire system

- [ ] any action involving the user account, such as a password reset

#### Q67. Which choice is not a current mass storage type?

- [ ] SSD

- [ ] MO

- [ ] HDD

- [x] NVMe

#### Q68. Which statement most accurately describes the north-bridge or host-bridge?

- [x] It is a high priority connection to the processor, also called the Memory Controller Hub.

- [ ] It has been integrated into the southbridge to provide support for the CPU.

- [ ] It is the peripheral and I/O controller, connected to the processor via the southbridge.

- [ ] It provides mathematical and 3D physics support for the CPU in the absence of a GPU.

#### Q69. Which characters are not allowed in a filename?

- [ ] anything other than a letter, number, or space

- [ ] spaces, periods, and commas

- [x] `\, /, :, ?, and *`

- [ ] `!, ^, &, (,), and "`

#### Q70. What is the most direct way to change the desktop background in Windows OS?

- [ ] Alter your user account settings or preferences.

- [x] Right-click a blank part of the desktop.

- [ ] Run programs full-screen.

- [ ] Use Settings (Windows) or Preferences (Mac).

#### Q71. Which I/O components are typically found in a chipset on the motherboard?

- [x] USB, SATA and internal communications

- [ ] display adapter, networking, audio, and basic I/O

- [ ] the processor, RAM, and expansion cards

- [ ] I/O components are not on the motherboard. They are located on the rear of the case

#### Q72. What does the acronym RAID refer to?

- [x] Redudant Array of Independent Disk

- [ ] Repeating Architecture for Internal Drives

- [ ] Recoverable Advanced Integration and Duplication

- [ ] Replicated Array of Internal Devices

#### Q73. What is an example of a top-level domain (TLD)?

- [x] NET

- [ ] HTTP

- [ ] //

- [ ] DNS

#### Q74. Jan is setting up a coffee shop's wireless network. Given the number of Wi-Fi networks within
range, which are the best choices for a 2.4GHz Wi-Fi channel?

- [ ] 3, 6, 9

- [ ] 3, 10, 12

- [x] 1, 6, 11

- [ ] 1, 2, 8

#### Q75. When elevated access is required, what steps must a user take?

- [x] Type the administrator account password.

- [ ] Hold the Shift key and try again.

- [x] Sign out and sign in again with an administrator account.

- [ ] User account permissions are elevated in Settings or Preferences.

#### Q76. What is a duplex printer?

- [ ] a printer that also acts as a scanner, copier. and fax machine

- [ ] a printer with automatic and manual feeding mechanism

- [x] a printer than can print on both sides of a sheet of paper

- [ ] a printer has two paper trays

#### Q77. Which choice is not an internal computer upgrade?

- [ ] primary storage

- [x] I/O devices

- [ ] memory

- [ ] expansion card