Internship Report

1. Title Page
 Organization: [Asadullah cargo pvt smc logistics]
 Internee: [Quratulain]
 Student ID and Session: [BC230202570]
 University: Virtual University of Pakistan
 Date of Final Report: [3 JAN 2025]

2. Letter of Undertaking
Attach the scanned and signed Letter of Undertaking here.

3. Internship Certificate
Attach the scanned copy of your internship completion certificate provided by the
organization.

4. Dedication
(Optional) Dedicate your report to someone if desired.

5. Acknowledgment
I want to express my deepest gratitude to my instructors, colleagues, and the team at [Insert
Company Name Here] for their invaluable support and guidance throughout my internship. I
also thank my family and friends for their encouragement during this learning journey.

6. Executive Summary
This report provides an in-depth analysis of my internship experience at [Insert Company
Name Here], where I was involved in logistics operations and finance ledger management.
The company specializes in parcel handling, packaging, and air freight logistics. During my
internship, I observed the adoption of an ERP system and the development of a customer
login portal to streamline operations. This report includes a detailed account of my tasks, the
organization’s operations, critical analysis, and recommendations for future improvements.
The insights gained through this experience highlight the importance of technology
integration in modern supply chain management.

7. Table of Contents
1. Title Page
2. Letter of Undertaking
3. Internship Certificate
4. Dedication
5. Acknowledgment
6. Executive Summary
7. Table of Contents
8. Overview of the Organization
9. Organizational Structure
10. Internship Activity Plan
11. Training Program
12. Analysis of Production/Operations Functions
13. Critical Analysis
14. Conclusion
15. Recommendations
16. References and Sources Used
17. Annexes

8. Overview of the Organization

1. Introduction:
Abdullah Cargo is a leading organization specializing in logistics and courier services,
dedicated to providing comprehensive parcel handling, packaging, and air freight dispatch
solutions. With a strong focus on efficiency and reliability, Abdullah Cargo has
established itself as a trusted partner for businesses and individuals requiring timely
delivery of goods. The organization leverages advanced technology and a skilled
workforce to streamline operations, ensuring that every package is handled with care and
delivered promptly to its destination.

The core mission of Abdullah Cargo revolves around ensuring timely, cost-effective, and
reliable delivery of goods. By prioritizing customer satisfaction and operational
excellence, the organization continuously seeks to enhance its service offerings. Abdullah
Cargo understands the importance of swift logistics in today’s fast-paced market, and
 strives to adapt to the evolving needs of its clients. Through strategic planning and a
commitment to quality, Abdullah Cargo aims to maintain its position as a leader in the
logistics industry while fostering long-lasting relationships with its customers.

2. Head Office Address:

Asad ullah cargo, Sheikh street, Defence Road, Al Hadi Town, Sialkot
Phone Number: +92 52 3240923
Mobile Number: 03086210625
Email: [email protected]
Website: https://asadullahcargo.com/

3. Product Lines:

Asad Ullah Cargo offers a range of specialized services, including parcel handling
and consolidation, secure packaging for transit, and air freight booking and dispatch.
These product lines are designed to meet the varied needs of a diverse clientele,
ensuring reliable and efficient delivery solutions tailored to individual requirements.

4. Competitors:

Operating in a competitive market alongside global giants like DHL, FedEx, TCS,
and Leopard Courier, Asad Ullah Cargo distinguishes itself through localized
expertise and a personalized approach to service. Its strategic location in Sialkot, a
prominent trade and export hub, enhances its capacity to address the dynamic needs of
the logistics industry, making it a reliable choice for businesses and individuals alike.

9. Organizational Structure
1. Organizational Hierarchy Chart:
o CEO
o Operations Manager
o Finance Team Lead
o Logistics Coordinators (12-person team)
2. Production/Operations Department Structure:
o Operations Manager overseeing all activities.
o Logistics team managing daily packaging and dispatch tasks.
o Finance team ensuring ledger management and cost tracking.
10. Internship Activity Plan
1. Introduction to the Facility:
The internship was conducted at the company’s main operational hub, responsible for
package consolidation and dispatch.
2. Number of Employees:
The facility employs a 12-person team specializing in logistics operations.
3. Internship Period:
o Start Date: [Insert Date Here]
o End Date: [Insert Date Here]
4. Departments and Training Duration:
o Finance Ledger Management (2 weeks)
o Logistics Operations (3 weeks)

11. Training Program

1. Tasks in Finance Ledger Management:
o Recording and updating financial transactions related to logistics operations.
o Maintaining cost analysis sheets for air freight and packaging materials.
o Preparing daily financial summaries for the operations manager.
2. Tasks in Logistics Operations:
o Coordinating with shippers and small courier companies for parcel
consolidation.
o Supervising the packaging process to ensure goods are secure for transit.
o Booking air freight for shipments and maintaining shipment schedules.
o Tracking dispatch progress and ensuring timely delivery to clients.

12. Analysis of Production/Operations Functions

1. Planning and Execution:
Daily planning meetings prioritized shipments based on urgency, ensuring efficient
resource utilization.
2. ERP and Shipment Tracking:
The recently adopted ERP system streamlined ledger management and provided real-
time data for operations. The shipment tracking system enhanced transparency,
enabling customers to monitor their parcels independently.
3. Facility Layout:
The operational layout optimized workflow but faced challenges during peak volumes
due to limited space.
4. Aggregate Planning and Scheduling:
The organization uses aggregate planning to manage seasonal demand fluctuations,
combining demand forecasts with resource planning to align operations effectively.
 5. Quality Management:
A quality assurance process ensures all packages are packed securely and meet air
freight safety standards. Regular audits are conducted to ensure compliance with
organizational policies.
6. Customer Portal Development:
The ongoing project to develop a web portal will allow customers to track shipments,
generate quotes, and access ledgers anytime, reducing dependency on the logistics
team.

13. Critical Analysis

During my internship, I witnessed the company’s transition to modern supply chain
strategies, integrating advanced technology to address customer needs efficiently. As
emphasized in logistics theory (Harrison & Van Hoek, 2008)【26†source】, a competitive
supply chain should enhance customer satisfaction and operational efficiency, both of which
were addressed by the ERP system and shipment tracking.

1. ERP Integration:
The ERP system centralized operations and reduced manual errors, a critical move
aligning with the concept of optimizing logistics for better ROI (MGMT614 Lesson
1)【27†source】.
2. Customer Portal Development:
The portal reflects innovation by empowering customers with self-service tools. This
aligns with the modern demand for seamless information flow and
accessibility【26†source】【27†source】.
3. Lean and JIT Practices:
The company implemented lean practices to minimize waste and reduce turnaround
time, while Just-In-Time (JIT) strategies ensured optimal inventory
levels【26†source】.
4. Challenges and Recommendations:
Despite technological advancements, the facility’s spatial constraints highlighted the
need for lean practices (Chopra & Meindl, 2013)【27†source】. Reorganizing the
layout could enhance operational flow during peak periods.
5. Future Prospects:
Investing in advanced training and digital transformation can ensure long-term
sustainability and competitiveness in a dynamic logistics industry.

14. Conclusion
The company’s adoption of digital tools such as the ERP system and shipment tracking
technology marks a pivotal step in transforming its logistics and supply chain operations.
These innovations have improved efficiency, transparency, and customer satisfaction. By
addressing training and cybersecurity challenges, the organization can position itself as a
leader in the logistics industry. The integration of lean and JIT practices further strengthens
the company’s capability to handle fluctuating demand effectively.
15. Recommendations
1. Customer and Employee Training: Offer training sessions to familiarize users with
the new systems.
2. Enhance Data Security: Implement robust cybersecurity measures to safeguard
information on the web portal.
3. Facility Expansion: Expand the operational space to handle higher volumes
effectively.
4. Feedback Mechanisms: Establish a system for collecting feedback on the customer
portal for ongoing improvements.
5. Continuous Improvement: Regularly update processes and systems based on
industry trends and customer feedback.

16. References and Sources Used

 Harrison, A., & Van Hoek, R. (2008). Logistics Management and Strategy:
Competing Through the Supply Chain. Pearson Education【26†source】.
 Virtual University of Pakistan. MGMT614: Supply Chain Management. Retrieved
from uploaded course materials【27†source】.
 Chopra, S., & Meindl, P. (2013). Supply Chain Management: Strategy, Planning, and
Operation. Pearson【27†source】.

17. Annexes
 Sample shipment reports and ledgers.
 Diagrams or photos of the facility layout.
 Training materials or user guides provided during the internship.

Internship Report
1. Title Page
 Organization: [Insert Company Name Here]
 Internee: [Insert Your Name Here]
 Student ID and Session: [Insert Details Here]
 University: Virtual University of Pakistan
 Date of Final Report: [Insert Date Here]
2. Letter of Undertaking
Attach the scanned and signed Letter of Undertaking here.

3. Internship Certificate
Attach the scanned copy of your internship completion certificate provided by the
organization.

4. Dedication
(Optional) Dedicate your report to someone if desired.

5. Acknowledgment
I would like to express my deepest gratitude to my instructors, colleagues, and the team at
[Insert Company Name Here] for their invaluable support and guidance throughout my
internship. I am also thankful to my family and friends for their encouragement during this
learning journey.

6. Executive Summary
This report provides an in-depth analysis of my internship experience at [Insert Company
Name Here], where I was involved in logistics operations and finance ledger management.
The company specializes in parcel handling, packaging, and air freight logistics. During my
internship, I observed the adoption of an ERP system and the development of a customer
login portal to streamline operations. This report includes a detailed account of my tasks, the
organization’s operations, critical analysis, and recommendations for future improvements.
The insights gained through this experience highlight the importance of technology
integration in modern supply chain management. The report is written in accordance with the
requirements of the "Operations and Supply Chain Management" specialization and aims to
meet the word count of 4,000 to 5,500 words.

7. Table of Contents
1. Title Page
2. Letter of Undertaking
 3. Internship Certificate
4. Dedication
5. Acknowledgment
6. Executive Summary
7. Table of Contents
8. Overview of the Organization
9. Organizational Structure
10. Internship Activity Plan
11. Training Program
12. Analysis of Production/Operations Functions
13. Critical Analysis
14. Conclusion
15. Recommendations
16. References and Sources Used
17. Annexes

8. Overview of the Organization

1. Introduction:
[Insert Company Name Here] specializes in logistics and courier services, offering
solutions for parcel handling, packaging, and air freight dispatch. The organization’s
core mission is to ensure timely, cost-effective, and reliable delivery of goods. With
its newly adopted ERP system, the company has taken significant steps to enhance its
operational efficiency and customer satisfaction.
2. Head Office Address:
[Insert Address Here]
3. Product Lines:
o Parcel handling and consolidation
o Packaging services for secure transit
o Air freight booking and dispatch
4. Competitors:
o DHL
o FedEx
o TCS
o Leopard Courier
5. Market Position and Future Goals:
The company strives to position itself as a leader in the logistics industry by adopting
digital tools and expanding its service offerings. Its focus on integrating modern
supply chain practices aims to cater to a growing customer base.

9. Organizational Structure
1. Organizational Hierarchy Chart:
o CEO
o Operations Manager
 o Finance Team Lead
o Logistics Coordinators (12-person team)
2. Production/Operations Department Structure:
o Operations Manager overseeing all activities.
o Logistics team managing daily packaging and dispatch tasks.
o Finance team ensuring ledger management and cost tracking.
3. Role of Technology:
With the implementation of the ERP system, the organization has streamlined
communication and data-sharing processes, improving the overall workflow across
departments.

10. Internship Activity Plan

1. Introduction to the Facility:
The internship was conducted at the company’s main operational hub, responsible for
package consolidation and dispatch. The facility is equipped with modern tools to
handle high volumes of shipments efficiently.
2. Number of Employees:
The facility employs a 12-person team specializing in logistics operations.
3. Internship Period:
o Start Date: [Insert Date Here]
o End Date: [Insert Date Here]
4. Departments and Training Duration:
o Finance Ledger Management (2 weeks)
o Logistics Operations (3 weeks)
o Customer Portal Usability Testing (1 week)
5. Internship Objectives:
The primary objectives of this internship were to understand the core logistics
operations, manage financial transactions, and contribute to the development of the
customer login portal.

11. Training Program

1. Tasks in Finance Ledger Management:
o Recording and updating financial transactions related to logistics operations.
o Maintaining cost analysis sheets for air freight and packaging materials.
o Preparing daily financial summaries for the operations manager.
o Learning about Activity-Based Costing (ABC) to allocate costs effectively.
2. Tasks in Logistics Operations:
o Coordinating with shippers and small courier companies for parcel
consolidation.
o Supervising the packaging process to ensure goods are secure for transit.
o Booking air freight for shipments and maintaining shipment schedules.
o Tracking dispatch progress and ensuring timely delivery to clients.
3. Tasks in Customer Portal Usability Testing:
 o Assisting in testing the features of the newly developed customer portal.
o Collecting feedback from internal stakeholders to enhance user experience.
o Identifying and reporting technical issues to the IT team.

12. Analysis of Production/Operations Functions

1. Planning and Execution:
Daily planning meetings prioritized shipments based on urgency, ensuring efficient
resource utilization. The company’s ability to forecast demand and allocate resources
effectively aligned with the principles of aggregate planning.
2. ERP and Shipment Tracking:
The recently adopted ERP system streamlined ledger management and provided real-
time data for operations. The shipment tracking system enhanced transparency,
enabling customers to monitor their parcels independently.
3. Facility Layout:
The operational layout optimized workflow but faced challenges during peak volumes
due to limited space. A review of the facility layout was conducted to identify areas
for improvement.
4. Aggregate Planning and Scheduling:
The organization uses aggregate planning to manage seasonal demand fluctuations,
combining demand forecasts with resource planning to align operations effectively.
5. Quality Management:
A quality assurance process ensures all packages are packed securely and meet air
freight safety standards. Regular audits are conducted to ensure compliance with
organizational policies.
6. Customer Portal Development:
The ongoing project to develop a web portal will allow customers to track shipments,
generate quotes, and access ledgers anytime, reducing dependency on the logistics
team.
7. Lean and JIT Practices:
The company implemented lean practices to minimize waste and reduce turnaround
time. Just-In-Time (JIT) strategies ensured optimal inventory levels, contributing to
cost reduction and improved service delivery.

13. Critical Analysis

During my internship, I witnessed the company’s transition to modern supply chain
strategies, integrating advanced technology to address customer needs efficiently. As
emphasized in logistics theory (Harrison & Van Hoek, 2008)【26†source】, a competitive
supply chain should enhance customer satisfaction and operational efficiency, both of which
were addressed by the ERP system and shipment tracking.

1. ERP Integration:
The ERP system centralized operations and reduced manual errors, a critical move
 aligning with the concept of optimizing logistics for better ROI (MGMT614 Lesson
1)【27†source】.
2. Customer Portal Development:
The portal reflects innovation by empowering customers with self-service tools. This
aligns with the modern demand for seamless information flow and
accessibility【26†source】【27†source】.
3. Lean and JIT Practices:
The company implemented lean practices to minimize waste and reduce turnaround
time, while Just-In-Time (JIT) strategies ensured optimal inventory
levels【26†source】.
4. Challenges and Recommendations:
Despite technological advancements, the facility’s spatial constraints highlighted the
need for lean practices (Chopra & Meindl, 2013)【27†source】. Re