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Troubleshooting

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Baidaa Ghanem Mohammed
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6 views

Troubleshooting

Uploaded by

Baidaa Ghanem Mohammed
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Troubleshooting

Common Computer
Problems
Troubleshooting is the process of figuring out how to solve a computer problem.
Even with the most updated software and hardware, occasionally computers can
malfunction.
planning to solve a problem:
1.must figure out which part of the system is malfunctioning.
2.need to check each component of the computer, unless it is obvious where the
problem is coming from.
3.Isolating the problem will help you solve the problem quickly.
4.Knowing how to solve these problems with a shortcut perhaps using only a few
keys on the keyboard can save time and effort.
5. Backing up your important computer files to another source will ensure that if
your problem cannot be corrected, you will still have a safe copy of your
information.
Basic Troubleshooting Steps
1. Close open programs and windows you are not currently using.
2. Make sure all of your wires are connected properly.
3. Try to repeat the sequence of commands you performed before the
problem occurred. See if this causes the same response by your computer.
4. Press the F1 key to access the Help window. You can search for a solution
to your problem once the Help window appears.
5. If there is an error message, record the full message for future reference.
6. Restart your computer to see if it clears the problem.
7. If restarting the computer does not clear the problem, shut down the
computer and then start it back up again.
Common Technology Issues
1. The printer is not working.
2. The computer is frozen.
3. A program is not responding.
4. The keyboard is not working.
5. New hardware or software is working incorrectly.
6. The computer is slow.
Issue: The printer is not working
1. Check if the printer is turned on.
2. Check if the printer has a paper jam.
3. Ensure that all printer cables are properly connected.
4. Turn off the printer and turn on again.
5. Check to see if a new printer driver is needed.
6. Seek assistance from your system administrator
before installing any drivers.
Issue: The computer is frozen. A program is
not responding.
1. Push the Ctrl, Alt, and Delete keys at the same time. Then, start
the Task Manager, highlight the program’s name, and hit the End
Task button.

2. Perform a hard reboot by simply pressing the on/off button to


turn off the computer manually. This action should only be done
as a last resort if you have an unresponsive program or critical
error.

3. Once the computer is responding again, run a virus check.


Issue: The keyboard is not working.
1. Make sure the keyboard is connected to the computer.

2. If you are using a wireless keyboard, try changing the


batteries.

3. If one of the keys on your keyboard gets stuck, turn


the computer off and clean with a damp cloth.

4. Use the mouse to restart the computer.


Issue: New hardware or software is working
incorrectly.
1. Verify your computer meets the
requirements of the program or utility.

2. Uninstall and install the program.

3. There could be a conflict with another


installed program.
Issue: The computer is slow.
1.Restart your computer
2.Verify that there is at least 200-500 MB of free hard drive space.
– Empty your recycle bin
– Check your mail files.
– Remove temporary files from the Internet.
– Perform a disk cleanup

3.Run a virus scan to remove potential viruses that can slow down your computer.

4. Old or unused programs that aren’t being used may still have components running
behind the scenes when you start your computer
– Remove unused shortcuts from Windows startup

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