Search EN Upload Download free for 30 days

 100% (2) · 1K views · 31 pages You might also like

Provide Valet Butler Service

86% (7)
HOUSEKEEPING NC II Question and Answer
Get instant answers

7 pages
Uploaded by Karenth Kris Velez Manginsay AI-enhanced title and description

82% (22)
This document outlines the role and responsibilities of a valet or butler. It discusses the importance of displaying professional standards through proper grooming,
Housekeeping Reviewer
personal presentation, an… Full description

Save 100% 0% Embed Share Print Report

15 pages

100% (8)
Ask AI Download now
1 of 31  Search document  Written Test (Provide Housekeeping
Download as pptx, pdf, or txt Services)

5 pages

75% (4)
Housekeeping NC Ii: Lo1: Provide
UNIT OF COMPETENCY 3: Housekeeping Services To Guests

PROVIDE VALET/BUTLER 38 pages

65% (23)

SERVICE Packing, Unpacking, Storing, and Preparing

14 pages

100% (4)
Housekeeping Attendant Daily Assignment
Sheet

2 pages

100% (1)
LO 2. Access Rooms For Servicing

102 pages

100% (3)
Butler Service Rubrics

Ad Download to read ad-free 1 page

100% (1)
Handling Guest Luggage

22 pages

No ratings yet
Valet Butler Service

You're Reading a Preview 16 pages

Element 1: Upload your documents to download. 40% (5)

Procedures in Performing Valet Services

Upload to Download
11 pages

Display professional OR No ratings yet

Basic Roles in Valet Service in The
Philippines Hospitality Industry
Become a Scribd member to read and download full documents.

valet standards Start your 30 day free trial

7 pages

100% (3)
Valet Service

47 pages

75% (8)
Housekeeping - (Core) Laundry Linen Guest
Clothes

Ad Download to read ad-free 30 pages

100% (2)
Session Plan: Housekeeping NC Ii Laundry
Linen and Guest Clothes Page - 10

12 pages

100% (4)
CBLM Intoxicated Guest

Objectives:
You're Reading a Preview 84 pages

100% (2)
Upload your documents to download. Housekeeping NC2

1.Describe grooming and personal Upload to Download

10 pages

presentation standards for a valet. 100% (2)

OR
Basic Terminologies in Housekeeping

2. Identify and explain the role of

Become a Scribd member to read and download full documents.

communication in valet service. Start your 30 day free trial

15 pages

No ratings yet
Introduction To Valet Service

16 pages

No ratings yet
Gravel/ Sand Filters: Irrigation Equipment
LTD

24 pages
Ad Download to read ad-free
No ratings yet
Fencing

20 pages

No ratings yet
Module 3 - Provide Valet or Butler Services
The job of the valet To Guest

7 pages

You're Reading a Preview

A valet sometimes also known as a No ratings yet
Preparing Clothes and Shoes
"butler", is employed Upload your documents
by a hotel to to download.

provide a personalized and specialist

Upload to Download
service to guests for the duration of 3 pages

their stay. No ratings yet

OR Tle 9 10 Housekeeping q4 Week 7
They add a degree of service, class
and style, many people
Become a Scribdassociate
member to read and download full documents.
with indulgence and opulence. 10 pages

Start your 30 day free trial

Valet services are not common. No ratings yet
(Set Up Equipment and Trolley) Week 1-4:
Certainly not all establishments Housekeeping Operation and Services

provide valet service and the

18 pages
position may not exist in some
countries. 100% (2)
Housekeeping NC II Week 9 To 10

9 pages

Ad Download to read ad-free

75% (4)
Taking and Handling of Guests'
Housekeeping Requests

12 pages

100% (1)
Lesson 2 - Handling Housekeeping Requests

Valet responsibilities include greeting guests,

unloading luggage and parking cars on behalf 72 pages

You're Reading a Preview

of our guest. Ultimately, you will work in a No ratings yet
Housekeeping NC2 Reviewer
Upload your documents to download.
small team to help unload luggage, answer guest
questions, and park and retrieve vehicles for our
Upload to Download 5 pages

guests. 50% (2)

OR Launder Linen and Guests Clothes: D1.HHK
- CL3.05 Assessor Manual

Become a Scribd member to read and download full documents. 56 pages

100% (2)
Start your 30 day free trial
Tle 9 10 Housekeeping Q4 Week 5 6

13 pages

67% (3)
Q4 HE Housekeeping 11 12 Week5

4 pages

Ad Download to read ad-free

100% (5)
Competency Based Learning Material:
Provide Valet/Butler Service Providing
Valet/Butler Service
37 pages

100% (1)
Housekeeping NC Ii: Lo1: Provide
Housekeeping Services To Guests

Personal characteristics required of a 3 pages

valet a Preview
You're Reading 100% (2)
Turndown Service 1
Upload your documents to download.
 Discretion- this means demonstrating the ability to judge
when to ignore something the
Upload guest may have said or done.
to Download
12 pages

89% (9)
 Etiquette- refers to knowledge about social convention Guest Room Attendant Servicing
OR
across a range of issues such as:
• Become
The correct a Scribd
piece ofmember
cutlery to read
toand
use download
whenfullsetting
documents.
a table for 15 pages

a meal. Start your 30 day free trial

100% (2)
Oral Questioning
•
Action to take to make others feel at ease.
Etiquette can be described as good manners. It is the set of 3 pages

customary rules for behavior in polite society. 100% (1)

Housekeeping Nc2 Manage Intoxicated
Person 012016RV

8 pages

Ad Download to read ad-free 100% (1)

Housekeeping Script

2 pages

100% (3)
Laundry Linen and Guest Clothes

 Good manners- good manners and etiquette go together but

they are not the same thing. 67 pages

Manners relates to: You're Reading a Preview 100% (1)

Script For Valet and Butler Service

•
Showing respect forUpload
others
your documents to download.

•
Demonstrating politenessUpload to Download 4 pages

No ratings yet
•
Being refined and appropriate in all situations. Housekeeping 10 LAS Quarter 3
OR
In practice it means:
50 pages
• Becometo
Knowing when a Scribd
talkmember to read and
and when todownload
be quitefull documents.
No ratings yet
•
Giving way to guest Start your 30 day free trial CRT Learning Module 12: 320 Hours

•
Remaining a respectful distance from guest in terms of physical
distance and personal connection. 11 pages

100% (1)
 Politeness- it is closely aligned with showing respect, making Valet Servicing

people feel at ease and creating an appropriate and refined

atmosphere for the guest and their associates. 5 pages

100% (1)
Ad Download to read ad-free
Common Problems Faced by Housekeeping
Dept.

2 pages

No ratings yet
Competency Based Learning Material:
Tourism Housekeeping NC Ii
 Honesty
61 pages

 Dedication
100% (1)

 Willingness to be You're Reading

of genuine a Preview
service- demonstrating willingness LP - 1st Quarter Housekeeping Grade 11

to be of genuine service
Upload means not only
your documents doing the right thing but
to download.
doing it with the right attitude. 2 pages

Upload to Download
 Punctuality 100% (1)
HRST Housekeeping Module Complete

 Attention to detail- the fact of OR life for a valet is the little things do
count and it is often the little things that make the big difference 192 pages

for a guest.Become a Scribd member to read and download full documents. 80% (5)
Hotel Codes Rules and Regs
Definitely for a valet, "nearStart
enough isfree
your 30 day never
trial good enough".

 Initiative- perhaps the greatest personal characteristic a valet can 3 pages

have is the ability to use their initiative to best serve their guests.
No ratings yet
Tle 9 10 Housekeeping Q4 Week 2
Initiative requires you to anticipate what the guest will may need and
take action to ensure these needs are met.
12 pages

88% (8)
Ad Download to read ad-free LO1 and LO2 Provide Housekeeping
Services

53 pages

100% (1)
Tle - He - Housekeeping Services: Quarter 1
- Module 1

Why is good communication 30 pages

No ratings yet
important?
You're Reading a Preview 4 Tle Housekeeping 9 Quarter1 Week4
Edited

Upload your documents to download.

Good communication between valets and guests is important 11 pages

to: Upload to Download No ratings yet

CBLM Housekeeping
•
Meet guest expectations- regarding
OR
service delivery
•
Identify guests needs, wants and preferences- so they can 27 pages

Become a Scribd member to read and download full documents.

best be addressed. No ratings yet
CORE # 2 Clean & Prepare 2
Start your 30 day free trial
•
Assist the guest- in whatever ways they may want.
68 pages
•
Create the desired atmosphere- of service, dignity and
67% (6)
exclusivity. Launder Linen & Guests Clothes 300812

•
Facilitate all relationships between the guest and the
32 pages
venue- and enhance rapport, trust and goodwill.
100% (1)

Ad Download to read ad-free Packaging and Storing Laundry Items

29 pages

100% (1)
Housekeeping Detailed Less Plan For Week
4

THE ROLE OF COMMUNICATION IN 12 pages

VALET SERVICE PROVISION No ratings yet

Housekeeping Exam Fourth Quarter
You're Reading a Preview
Building trust and confidence with guest-
Upload your documents to download.
3 pages
You can optimize the development of trust and confidence between
Upload to Download 100% (3)
you and the guest by: Housekeeping. Exam

 Being aware of the needs of the guests before they arrive- this
OR
means reading reservation or "Special request" details commonly 3 pages

provided byBecome
or for VIPmember
a Scribd gueststo prior
read andtodownload
their arrival.
full documents. No ratings yet
Las Tle-Tvl Housekeeping q3 Week2
 Having extremely high levels of product knowledge about: Updated
Start your 30 day free trial
 All the products, services and facilities of the venue 7 pages

 All venue policies and procedures No ratings yet

3 Provide Valet Service To Guests
 The local area- amenities, infrastructure, shopping, dining, industry,
authorities, travel and transport, features and tourist attractions.
15 pages

No ratings yet
Cordaflex (SMK) - V (N) Shtoeu Engl
Ad Download to read ad-free

3 pages

No ratings yet
Experiment With AR-DV10

 Making sure beyond all doubt everything told, explained 1 page

or discussed with the guest is true, up-to-date and No ratings yet

GE 2 RPH Module 1
accurate. You're Reading a Preview
 Being proactive-Upload
a valet must demonstrate
your documents to download. initiative to 5 pages

prove they are thinking and acting on the guest's behalf No ratings yet
Upload to Download Kovatera KT200e Brochure
and to their advantage and benefit.
 Always ensuring any promises OR are kept- when and as 2 pages

promised.Become a Scribd member to read and download full documents. No ratings yet
Mt. Tambora - The Largest Volcanic
 The guest will always judge a valet by their actions rather Eruption in Modern Times
Start your 30 day free trial
than their words. 3 pages

You must always “walk the talk” No ratings yet

Eatonroadranger RTX-14609R

 Not interfering- the role of the valet is to serve and not to

direct. Valets must cultivate the capacity to allow their 46 pages

guests to be who they want and to do what they want to No ratings yet
Notes Project
Ad Download to read ad-free

3 pages

No ratings yet
Csjmu

Rapport and goodwill

1 page

No ratings yet
Viral Pathogenesis
Good communication You're Reading athe
also enhances Preview
relationship between the
valet and their guest which must be characterized by agreement
Upload your documents to download. 8 pages

and harmony. This is called the rapport and goodwill is a generic No ratings yet

term referring to intangibleUpload

elements of the relationship.
to Download Positive Psychology Paper Mid Spring 2021
24052021 095631am

Goodwill and rapport comprise:

OR 2 pages

•
Friendliness towards the guest No ratings yet
Become a Scribd member to read and download full documents. Architecture Diagram
•
Approval of the guest and who they are and what they do
Start your 30 day free trial
•
Willingness to help and be of service 3 pages

•
Adding value to transactions and dealings by virtue of the No ratings yet
10-11. Breaking Bad News and Grief
human level of contact and the personal feelings involved.
•
Interest in the guest and what they have done, are doing and 30 pages

are going to do. 100% (1)

Donaldson Engine Liquid Product Guide

Ad Download to read ad-free

154 pages

No ratings yet
Educ221a Reviewer Midterm

15 pages

Communication standards No ratings yet

Lesson 7
The following are important standards relating to
You're Reading a Preview
communication between valets and guest: 15 pages
Upload your documents to download.
 Listen- always be alert to: No ratings yet
The Relationship Between Leadership Style
Upload to Download
 What the guest is saying and Safety

 What others around the guests

OR are saying 61 pages

No ratings yet
 Questions asked by the guest Group Assignment Sta104 - Compress
Become a Scribd member to read and download full documents.

 Observe- constantly monitor:

Start your 30 day free trial
20 pages
 What the guest is doing- or appears about to do
No ratings yet

 Importance of Banks in An Economy: by

The activities of others in the company of the guest Rudo Chengeta

 The performance of equipment- such as lights and 18 pages

appliances
No ratings yet
G650man A PDF

Ad Download to read ad-free

639 pages

No ratings yet
Boeing 737-800 - EL AL Israel Airlines - 1 100

12 pages
 Valet must never communicate hotel secrets to their
100% (1)
guests, nor communicate guest secrets to others. All Trouble Shooting Electronic System PC200-
10MO
information received from thea Preview
You're Reading guest must be treated as
confidential. 136 pages

Upload your documents to download.

No ratings yet
Guest who use valets often bring public relations people Seht Card Hospital List

and other staff (security,Upload to Download

personal assistants and cooks)
with them for the duration ofORtheir stay meaning valets: 33 pages

No ratings yet
 Sometimes need to speak to the guest's personal staff Literature Poetry
Become a Scribd member to read and download full documents.
to access information about the guest, determine their
preferences or identify their
Start your 30 day requirements.
free trial 5 pages

 Must keep information provide by these people No ratings yet

14 - Ely - An Organizational Approach To
Undoing Gender - The Unlikely Case of
confidential- this information must be treated as Offshore Oil Platforms
coming directly from the guest. 32 pages

No ratings yet
Zebra User Guide

Ad Download to read ad-free

159 pages

No ratings yet
Fuji Frontier 330 340 350 370 390 Di Print
Data Writing Service Software Ver50 First
Edition Rulit Net 158097
10 pages

Principles of Communication No ratings yet

Getting Everything You Can Out of All
You've Got: Chapter 21: You Are Richer Than
You Think
You're Reading a Preview 10 pages
To help you achieve effective communication with a guest the
Upload your documents to download. No ratings yet
following rules apply: Noise Figure of An Active Antenna Array and
Receiver System
 Every message must haveUpload to Download
a purpose- if there is no need to say, do
not speak. Always think before talking and plan what you are 3 pages

OR
going to say and how you are going to say it. Ad Download to read ad-free

 Messages Become
shoulda Scribd
match thetointerests
member and abilities
read and download of the guest-
full documents.
conversation should focus on the guest.
Start your 30 day free trial
 Unnecessary words should be eliminated- conversation between
the valet and the guest should be limited in nature.
Speaking calmly is recommended. Speaking at a slightly slower speed
than normal is also regarded as useful and helps to create a more
considered and gracious ambience.

Ad Download to read ad-free

Clarifying Guest Requirements

It is important for valets to make sure they do exactly what the
You're Reading a Preview
guest wants, needs or prefer:
Upload your documents to download.
At other times the guest will ask for something without
Upload to Download
providing all the necessary detail to allow you to fully
determine what is required. InORthese situations:
 Thank the guest for their instructions and ask them follow-
Become a Scribd member to read and download full documents.
up questions to obtain the detail needed.
Start your 30 day free trial
 Use common sense to meet requirements- to the best of
your knowledge and ability in keeping with:
 Standard house protocols
 Previous service delivery provided to this guest or other
guest who have used valet service.

Ad Download to read ad-free

Grooming and Personal

Presentation Standards
You're of a Valet
Reading a Preview
Upload your documents to download.
The need for high standards of grooming and
personal presentationUpload to Download
A valets presentation will have OR
a lasting impression on
the guest and it is important this impression be of the
Become a Scribd
highest standard at member to read and download full documents.
all times.
How you stand and move
Start yourreflects
30 day free trialon the image of your

personal presentation. Be aware of your posture, body

language and the speed of your movement. Dignity is a
good word to bear in mind. A valet should carry
themselves and discharge their duties with dignity.

Ad Download to read ad-free

Wearing of uniform Ad Download to read ad-free

The correct wearing You're

of the venue uniform
Reading is a key to personal
a Preview
presentation.
Upload your documents to download.
While venues provide and launder uniforms you must ensure:
Upload to Download
 It fits properly- so it looks good, enables freedom of movement
and is comfortable to wear. OR
 It is kept clean
Become a Scribd member to read and download full documents.
Uniforms must always be:
Start your 30 day free trial
 Pressed- meaning it must be free of wrinkles and look cared
for.
 Stain-free - free of marks, dirt and other mess.
 It remains in good repair- there can be no loose threads, and no
missing buttons.
Ad Download to read ad-free

Wearing the full uniform

Every venue will identify the full uniform for a valet, and all
You're Reading a Preview
valets must wear the full uniform as determined by their
Upload your documents to download.
employer.
The requirements of the employer may refer to:
Upload to Download

 Type and style of shoes to be worn- such as black, polished

OR
leather shoes.
 Whether Become
or nota Scribd
a name member to read and download full documents.
tag is worn- most valets do not wear a
name tag as this is seen as detracting from or demeaning the
Start your 30 day free trial
position of valet.
 The uniform itself- for example, many valets are required to
wear a designated style ( lounge or dinner suit) and colour
(black or gray) of suit as opposed to wearing traditional
industry black and white.

Ad Download to read ad-free

 Epaulettes- You'rewhere
Readingaa jacketPreview is worn
Upload your documents to download.
by a valet they commonly wear a
different colour or
Upload to style of
Download

epaulette to distinguish OR
them from
other service staff.
Become a Scribd member to read and download full documents.

 Tie- stipulating colour and type of

Start your 30 day free trial

knot to be used.

Ad Download to read ad-free

Ad Download to read ad-free

Ensuring Personal Hygiene

Standard grooming activities to be considered or applied may
include: You're Reading a Preview
Upload your documents to download.
Regular washing- a minimum is once per day but many valets will
bathe twice daily. Upload to Download

Use of a suitable deodorant- to help prevent perspiration

OR
Use of lightly scented aftershave or perfume- strong perfume
Become a Scribd
which is predominant ormember
over to read and download
powering mustfullbe
documents.
avoided.
Makeup must be kept neutral
Start your for
30 daywomen-
free trial no excessive
eyeshadow, no dramatic colours for lips or eyes.
Good personal hygiene habits and practices- cuts and sores
must be kept covered with a clean dressing, use of handkerchief,
no coughing or sneezing near guest or food.

Ad Download to read ad-free

Men must be clean shaven- or have whiskers neatly

trimmed. Many valets need to shave twice per day to
You're Reading a Preview
maintain a suitable appearance.
Upload your documents to download.
Hair neat and tidy- brushed, combed and tied back.
Upload to Download
Regular hair cuts should be had to help maintain style
and suitable appearance. OR
Hands andBecome
nails must be clean and well cared for
a Scribd member to read and download full documents.
all times- women should wear only neutral polish
Start your 30 day free trial
avoiding colours and nail decorations. Men and
women must have properly manicured nails.
Regular attention to teeth- meaning regular brushing
of teeth and dental checks to help avoid bad breath.

Ad Download to read ad-free

Many valets are non-smokers as they

You're
believe smokers Reading
breath can a Preview
never be
effectively addressed by brushing
Upload your documents to download. or

taking mints. Upload to Download

Sufficient rest- it is imperative

OR
for a valet
to be alert and awake. Ad Download to read ad-free
Become a Scribd member to read and download full documents.
Exercise- this helps avoid stress ,
Start your 30 day free trial
increases the chance of proper rest and
contributes to a feeling of general well-
being which is reflects in all the actions
undertaken.

Ad Download to read ad-free

Ensuring Suitable Personal

Presentation
You're Reading a Preview
To ensure proper personal presentation:
Upload your documents to download.
 Always check your appearance in a full length mirror- before
Upload to Download
starting work or resuming work as a valet.
 Maintain good posture- valet OR should walk and function with
head up and shoulders back indicating pride in their role and
Become a Scribd member to read and download full documents.
presenting a suitable 'air' expected by guests
 Guests expect valets toStart
have your 30
a day free trial 'bearing 'and it can never
certain
be achieved if they walk with their head down shoulders
hunched. The posture must convey a feeling of style and class.
 Only wear basic jewelry- nothing ostentatious should be worn.
The valet should never outshine the guest.

Ad Download to read ad-free

A Valet's Kit
You're Reading a Preview

This kit is used Upload

to: your documents to download.
Upload to Download
 Maintain their own personal appearance.
 Assist guest with any ORneeds they may have.
ContentsBecome
of the valet
a Scribd memberkit isandvery
to read download much an
full documents.

individual concern Start andyourthe items will grow as

30 day free trial

experience dictates. Possible items includes:

Ad Download to read ad-free

Small scissors or clippers Tweezers Ad Download to read ad-free

You're Reading a Preview

Upload your documents to download.

Upload to Download

OR

Become a Scribd member to read and download full documents.

Hair brush and comb Clothes brush
Start your 30 day free trial

Ad Download to read ad-free

Polishing and application brushes for shoes

Thumbtacks

You're Reading a Preview

Upload your documents to download.

Upload to Download

OR

Become a Scribd member to read and download full documents.

Liquid Paper Disposable Gloves
Start your 30 day free trial

Ad Download to read ad-free

Safety Pins different sizes Stapler with staples

You're Reading a Preview

Upload your documents to download.

Upload to Download

OR

AdhesiveBecome a Scribd member to read and download full documents.

Labels Nail Varnish Remover
Start your 30 day free trial

Ad Download to read ad-free

Ad Download to read ad-free

Needle and an assortment of threads and

buttons
You're Reading a Preview
Upload your documents to download.

Upload to Download

OR

Become a Scribd member to read and download full documents.

Start your 30 day free trial

Matches- a valet should

always carry a lighter in
their pocket.

Ad Download to read ad-free

A small first aid kit- making sure there

are several sizes of plasters
You're Reading a Preview
Upload your documents to download.

Upload to Download

OR

Become a Scribd member to read and download full documents.

Start your 30 day free trial

Ad Download to read ad-free

You're Reading a Preview

Upload your documents to download.

Thank you Upload to Download

OR

Become a Scribd member to read and download full documents.

Start your 30 day free trial

PREPARED BY:
LIZETH KATALEEN
MANGINSAY
RHEAMAE ELBA

Reward Your Curiosity

Everything you want to read.
Ad
Anytime. Anywhere. Any device.

Read free for 30 days

No Commitment. Cancel anytime.

We and our 10 partners store and access information on your device for personalized ads and content. Personal data may be processed, such as cookie identifiers, unique device identifiers, and browser information. Third parties may
store and access information on your device and process this personal data. You may change or withdraw your preferences by clicking on the cookie icon or link; however, as a consequence, you may not see relevant ads or
personalized content.
Share this document
Our website may use these cookies to:
    
Measure the audience of the advertising on our website, without profiling Customize Your Choices
Display personalized ads based on your navigation and your profile
Personalize our editorial content based on your navigation
Accept All
Allow you to share content on social networks or platforms present on our website
Send you advertising based on your location
Ad
Ad Continue Without Accepting
Privacy Policy
Third Parties
About Suppor t Legal Social Get our fr ee apps
Storage Targeted Advertising Personalization Analytics

About Scribd Help / FAQ Terms Instagram

Everand: Ebooks & Audiobooks Accessibility Privacy Twitter

SlideShare Purchase help Copyright Facebook

Press AdChoices Cookie Preferences Pinterest

Join our team! Do not sell or share my personal

information
Contact us

Invite friends

Documents
Language: English Copyright © 2024 Scribd Inc.