BANGLADESH TECHNICAL EDUCATION BOARD

SYLLABUS FOR THE SHORT COURSE

ON

TOURIST GUIDE

Total Duration: 360 hours

Course Title: TOURIST GUIDE

 Index:

Sl. no. Subject Page No.

01 Introduction 2
02 Objectives 2
03 Course out line 2
04 Competencies 3
05 Contents 4
06 Job List
07 Entry Qualification 6
08 Employee Opportunities 7
09 List of Tools/Equipment 7
10 Book Reference 7
 TOURIST GUIDE
INTRODUCTION:

Tourism is a service oriented industry. By its nature, it is a highly labour intensive

activity as it relies so much on personal service. Tourism is probably the sector of
economy which is least vulnerable to substitution of labour by technology. Since
middle of the last century the service industry is developing in an irresistible pace
throughout the world. But in our country it is still in its infancy. In view of the above,
for the all out development of service industry in our country the need for creation of
a contingent of highly trained manpower will not be an exaggeration. Moreover,
tourism has a multiple role to play in socio-economic sector of a country. It
contributes to national economic growth, employment opportunities, alleviation of
poverty as well as socio-cultural solidarity. To meet the destined role of tourism
industry skilled manpower is an essential component and this trained manpower can
be of great benefit to the employer, employee and guest and in the long run to the
country as well.

OBJECTIVES:

The objectives of the course module are as follows:

• to create a host of skilled professionals to meet domestic demand and export
abroad.
• to create opportunities for the employers of the country to choose appropriate
trained manpower for employment in their respective outlets.
• to help to alleviate poverty and to get rid of unemployment crisis of the
country.
• to help elevate standard of services of hospitality industry of the country.
• to earn foreign currency by exporting trained manpower for economic growth
of the country.

COURSE OUTLINE:

Name of Course Duration of Course Entry Qualification

Basic Level Tourist Total 360 06 days per week Minimum HSC Pass
Guide hours Per day 08 hours

Theory = 100 Theory = 02 hours

Practice = 260 Practice = 06 hours
Total duration = 08h per job
LIST OF COMPETENCES:

01. Tourism Knowledge: History of tourism, What is tourism, Who is a tourist, What
is tourism sector, Growth of tourism, What is the tourism product.
02. Using Customer Related Language: Fluency in trade related English, Selected
terms and abbreviations used in tour operation and guiding business.
03. Meeting the Participants for a Sightseeing excursion: Preparation before departure
time, Locating driver and vehicle, Identifying tour participants, Late comers and
no-shows.
04. Receiving, Transferring and Seeing off: Planning an advance preparation,
Identifying and finding the visitors, Leading the visitors to the vehicle, Briefing
the visitors on the hotel, Briefing before departure, Arrival at the place of
departure.
05. Preparing For a Tour: The itinerary, Importance of keeping to the itinerary,
Timing and practicalities, Different forms of transport, Briefing the participants,
Vehicle and driver.
06. Leading a Tour Group: Group management, Leading the participants in different
venues, Handling the group/encouraging group cohesion.
07. Giving a Commentary & Answering Questions: Preparing a commentary, Body
language, The voice, Microphone technique, language and vocabulary, Assessing
the success of a commentary, Reasons why questions are welcomed, How to
answer questions.
08. Liaising with the Main Office & Concluding a Tour: Receiving information,
Reporting information, Obtaining the feedback from the participants, Promoting
tours, Ending the tour and saying good-bye, Lost Property.
09. Dealing with Emergencies & Giving Basic First Aid: Vehicle breakdown,
Attractions or facilities closed, Lost or stolen property, Civil unrest and other
states of emergencies, First aid and responsibilities, Basic treatment of wounds.
10. Personal Hygiene: How to develop a daily personal hygiene routine, Personal
hygiene code.
11. Tour Guide`s Codes of Conduct & Travel Legislation: Need of code of conduct,
Code of conduct, Existing travel legislation.
12. Caring for Customers & Handling Client Complaints: Introduction, Caring
Customer, What causes complaints, Complaints procedure, Dealing with difficult
customers, Recording complaints, Accepting compliments.
BASIC COMPETENCES:

COMMON COMPETENCES:

01. Tourism Knowledge: History of tourism, What is tourism, Who is a tourist, What
is tourism sector, Growth of tourism, What is the tourism product.
02. Using Customer Related Language: Fluency in trade related English, Selected
terms and abbreviations used in tour operation and guiding business.
03. Liaising with the Main Office & Concluding a Tour: Receiving information,
Reporting information, Obtaining the feedback from the participants, Promoting
tours, Ending the tour and saying good-bye, Lost Property.
04. Personal Hygiene: How to develop a daily personal hygiene routine, Personal
hygiene code.
05. Tour Guide`s Codes of Conduct & Travel Legislation: Need of code of conduct,
Code of conduct, Existing travel legislation.

CORE COMPETENCES:

01. Meeting the Participants for a Sightseeing excursion: Preparation before departure
time, Locating driver and vehicle, Identifying tour participants, Late comers and
no-shows.
02. Receiving, Transferring and Seeing off: Planning an advance preparation,
Identifying and finding the visitors, Leading the visitors to the vehicle, Briefing
the visitors on the hotel, Briefing before departure, Arrival at the place of
departure.
03. Preparing For a Tour: The itinerary, Importance of keeping to the itinerary,
Timing and practicalities, Different forms of transport, Briefing the participants,
Vehicle and driver.
04. Leading a Tour Group: Group management, Leading the participants in different
venues, Handling the group/encouraging group cohesion.
05. Giving a Commentary & Answering Questions: Preparing a commentary, Body
language, The voice, Microphone technique, language and vocabulary, Assessing
the success of a commentary, Reasons why questions are welcomed, How to
answer questions.
06. Dealing with Emergencies & Giving Basic First Aid: Vehicle breakdown,
Attractions or facilities closed, Lost or stolen property, Civil unrest and other
states of emergencies, First aid and responsibilities, Basic treatment of wounds.
07. Caring for Customers & Handling Client Complaints: Introduction, Caring
Customer, What causes complaints, Complaints procedure, Dealing with difficult
customers, Recording complaints, Accepting compliments.
 a) CONTENTS: (i) Basic Competencies - 30 hours
Period Topics Hours
1. Receive and Respond, Participate and Lead to workplace communication:
1 a) Explain & follow routinely speaking & messages in a 1
workplace.
2 b) Follow routinely Speaking & message. 1
3 c) Perform work duties following written notices. 1
2. Work with others, Team Environment and Lead small Teams:
3 a) Develop effective workplace relationship. 1.5
4 b) Contribute to work group activities. 1.5
3. Demonstrate work values, Practice career professionalism and Develop & Practice
Negotiation skills
5 a) Define the purpose of works. 1
6 b) Apply work values/ethics. 1
7 c) Deal with ethical problems. 1
8 d) Maintain integrity of conduct in the workplace. 1
4. Practice housekeeping procedures, Occupational health and safety procedure and Solve
problems related to work Activities:
9 a) Sort and remove unnecessary items. 1
10 b) Arrange items. 1
11 c) Maintain work areas, Tools and Equipments. 1
12 d) Follow standardizes work process and procedures. 1
13 e) perform work spontaneously. 1
14 a. Use Mathematical Concepts & Techniques and Use 3
Relevant Technologies:
6. Personal Manner:
15 a) Show good Manner. 2
16 b) Respect honorable person (Sir, Senior, Trainees). 2
17 c) Cooperate & Thinking to each and other about practical 2
works.
18 d) Maintain sequence in practical works. 2
19 e) Own Responsibility & Duties of practical works. 2
20 f) Observation of all practical works. 2
a) (ii) Communicative English - 30 hours (Practical)
a) Interpret the meaning of given words (by the teachers) - Vocabulary.
b) Speaking on a specific Situation.
c) Public speaking.
d) Exchanging views with target persons.
e) Introducing one self.
f) Describing & narrating events, places, objects etc.
 Communicative English - 30 hours
Related Subject-10 hours and General Subject- 20 hours 1 hour/period
On the completion of this course trainees will be able to:
1. Speak in English with confidence
2. Communicate with target persons effectively.
3. Understand the speech of English users.
4. Achieve better professional performance.
No. of Tropics- Conversational Situation hours
period
01 Speaking English – Getting Information & Finding one’s way 1
02 Speaking English – About Tools and Equipments 1
03 Speaking English – About meeting some one & participating in class. 1
04 Speaking English – Daily Activities & Asking About Activities 1
05 Speaking English – Evening Activities and about theoretical contents. 1
06 Speaking English – Meeting at the Train station & Asking Question at the 1
Train station.
07 Speaking English – Meeting at the Airport & Getting information at the 1
Airport’s
08 Speaking English – About different type of Measuring Tools and Cutting 1
Tools
09 Speaking English – Getting to the Hotel & Asking direction. 1
10 Speaking English – Asking about Buses & Traveling by bus. 1
11 Speaking English - About Practical Class. 1
12 Speaking English – Going by Taxi and Asking the time. 1
13 Speaking English – Arriving early or late and Time and the calendar. 1
14 Speaking English – Living in an Apartment. 1
15 Speaking English – Using the Telephone. 1
16 Speaking English – Getting help in stores and talking about shopping. 1
17 Speaking English – Sending and Receiving Letters. 1
18 Speaking English – Talking about the Weather & Trips and sight seeing. 1
19 Speaking English – Talking about Eating & Dinner Conversation. 1
20 Speaking English – About Machines and Materials. 1
21 Speaking English – Common Health problem and Quitting & Finding 1
Jobs.
22 Speaking English – Office Details and Office Conversation. 1
23 Speaking English – About Practical Job. 1
24 Speaking English – On a specific situation & Public speaking. 1
25 Speaking English – About Exchanging view with a Persons & Introducing 1
oneself.
26 Speaking English – Describing and Narrating events, place, Objects etc. 1
27 Speaking English – About different type of computer, operating system, 4
system and operating software, add remove software, DBM, Email and
internet .
Theory Period/Ho
urs
Tourism Knowledge: History of tourism, What is tourism, Who is a tourist, 6
What is tourism sector, Growth of tourism, What is the tourism product.
Using Customer Related Language: Fluency in trade related English, 14
Selected terms and abbreviations used in tour operation and guiding
business.
Meeting the Participants for a Sightseeing excursion: Preparation before 6
departure time, Locating driver and vehicle, Identifying tour participants,
Late comers and no-shows.
Receiving, Transferring and Seeing off: Planning an advance preparation, 10
Identifying and finding the visitors, Leading the visitors to the vehicle,
Briefing the visitors on the hotel, Briefing before departure, Arrival at the
place of departure.
Preparing For a Tour: The itinerary, Importance of keeping to the itinerary, 8
Timing and practicalities, Different forms of transport, Briefing the
participants, Vehicle and driver.
Leading a Tour Group: Group management, Leading the participants in 4
different venues, Handling the group/encouraging group cohesion.
Giving a Commentary & Answering Questions: Preparing a commentary, 8
Body language, The voice, Microphone technique, language and
vocabulary, Assessing the success of a commentary, Reasons why questions
are welcomed, How to answer questions.
Liaising with the Main Office & Concluding a Tour: Receiving information, 8
Reporting information, Obtaining the feedback from the participants,
Promoting tours, Ending the tour and saying good-bye, Lost Property.
Dealing with Emergencies & Giving Basic First Aid: Vehicle breakdown, 6
Attractions or facilities closed, Lost or stolen property, Civil unrest and
other states of emergencies, First aid and responsibilities, Basic treatment of
wounds.
Personal Hygiene: How to develop a daily personal hygiene routine, 4
Personal hygiene code.
Tour Guide`s Codes of Conduct & Travel Legislation: Need of code of 4
conduct, Code of conduct, Existing travel legislation.
Caring for Customers & Handling Client Complaints: Introduction, Caring 6
Customer, What causes complaints, Complaints procedure, Dealing with
difficult customers, Recording complaints, Accepting compliments.
Total (Hours) 84
 Period/
Practical Hours
Meeting the Participants for a Sightseeing excursion: Preparation before 30
departure time, Locating driver and vehicle, Identifying tour participants, Late
comers and no-shows.
Receiving, Transferring and Seeing off: Planning an advance preparation, 36
Identifying and finding the visitors, Leading the visitors to the vehicle,
Briefing the visitors on the hotel, Briefing before departure, Arrival at the
place of departure.
Preparing For a Tour: The itinerary, Importance of keeping to the itinerary, 36
Timing and practicalities, Different forms of transport, Briefing the
participants, Vehicle and driver.
Leading a Tour Group: Group management, Leading the participants in 30
different venues, Handling the group/encouraging group cohesion.
Giving a Commentary & Answering Questions: Preparing a commentary, 36
Body language, The voice, Microphone technique, language and vocabulary,
Assessing the success of a commentary, Reasons why questions are
welcomed, How to answer questions.
Dealing with Emergencies & Giving Basic First Aid: Vehicle break down, 30
Attractions or facilities closed, Lost or stolen property, Civil unrest and other
states of emergencies, First aid and responsibilities, Basic treatment of
wounds.
Personal Hygiene: How to develop a daily personal hygiene routine, Personal 24
hygiene code.
Caring for Customers & Handling Client Complaints: Introduction, Caring 30
Customer, What causes complaints, Complaints procedure, Dealing with
difficult customers, Recording complaints, Accepting compliments.
Total (Hours) 252

ENTRY QUALIFICATION:

Minimum Higher Secondary Certificate (HSC) or equivalent.

EMPLOYMENT OPPORTUNITIES:

Tour Operating Organizations, Ground Operating Organizations, Retail Operating

Organizations, Museums, Archaeological Sites and Monuments, Zoos, Botanical
Gardens, Wildlife Sanctuaries, Theme Parks, Deluxe Hotels, Resorts, Transport
Companies, Event Management Organizations, Guide Servicing, Panel Guiding etc.
EQUIPMENT LIST:

a. Vehicle
b. Microphone
c. Computer
d. Facsimile
e. Telephone
f. Guiding equipment
g. Leaflet, Brochure, Tourist Hand Book
h. First Aid Kit

BOOK REFERENCE:

01. Front Office Text Book – South Asia Integrated Tourism Human
Resource
Development Program.
02. A Text Book of Tourism – B. K. Goaswami, G.