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Contents
1. What’s included ......................................................................................................................................... 3
1.1. OneScreen Touchscreen .................................................................................................................... 4
1.2. OneScreen Canvas ............................................................................................................................. 4
1.3. OneScreen Hubware .......................................................................................................................... 5
2. About OneScreen ....................................................................................................................................... 6
2.1. Introduction to OneScreen ................................................................................................................ 6
2.2. About the Hardware Overview Manual ............................................................................................. 6
3. Safety First! ................................................................................................................................................ 7
3.1. Important Safety Instructions ............................................................................................................ 7
3.2. Handling ............................................................................................................................................. 7
3.3. Cleaning ............................................................................................................................................. 7
3.4. Precautions ........................................................................................................................................ 8
4. Getting Ready! ........................................................................................................................................... 9
4.1. Installing the Wall mount: ................................................................................................................. 9
4.2. Installing the Keyboard tray:............................................................................................................ 10
5. Hardware Details ..................................................................................................................................... 11
5.1. Locations of ports ............................................................................................................................ 11
5.2. Top View .......................................................................................................................................... 12
5.3. Bottom View .................................................................................................................................... 12
5.4. Side View.......................................................................................................................................... 13
5.5. Power ............................................................................................................................................... 14
5.6. Front View ........................................................................................................................................ 15
5.7. On-board PC ..................................................................................................................................... 16
6. Setting Up Your Unit! ............................................................................................................................... 17
6.1. OneScreen Touchscreen .................................................................................................................. 17
6.1.1. Connecting an External PC ....................................................................................................... 17
6.2. OneScreen Canvas ........................................................................................................................... 18
6.2.1. Connecting an External PC ....................................................................................................... 18
6.3. OneScreen Hubware ........................................................................................................................ 19
6.3.1. Setting Up the Logitech Group ................................................................................................ 19
 6.3.2. Connecting an External PC ....................................................................................................... 19
7. RS 232 Guide ............................................................................................................................................ 21
7.1. Settings for RS 232 Control .............................................................................................................. 21
7.2. RS 232 Commands ........................................................................................................................... 21
8. Technical Specifications ........................................................................................................................... 23
8.1. Touchscreen Specifications.............................................................................................................. 23
8.2. On-board PC Specifications.............................................................................................................. 23
9. Troubleshooting ....................................................................................................................................... 24
Contact Us ........................................................................................................................................................ 25
USA.............................................................................................................................................................. 25
UAE ........................................................................................................................................................... 25
Colombia .................................................................................................................................................... 25
Mexico ........................................................................................................................................................ 25
Pakistan....................................................................................................................................................... 25
 1. What’s included

* Optional items are sold as part of different models. These are also sold separately which can be
purchased later on to complement your OneScreen.
1.1. OneScreen Touchscreen
• 1x OneScreen Touchscreen 75” 4K display
• 1x Logitech K400 Plus wireless keyboard with dongle
• 1x Extendible Stylus
• 2x Stylus pens
• 1x HDMI cable
• 1x VGA cable
• 1x Auxiliary 3.5mm audio cable
• 1x Touch USB cable
• 1x Power cable
• 1x Keyboard tray
• 1 x Wall mount package (contains 1x horizontal mount and 2x mounting arms)
• 1x Remote control (batteries not included)
• Screws

1.2. OneScreen Canvas

• 1x OneScreen Touchscreen 75” 4K display
• 1x Logitech K400 Plus wireless keyboard with dongle
• 1x Extendible Stylus
• 2x Stylus pens
• 1x HDMI cable
• 1x VGA cable
• 1x Auxiliary 3.5mm audio cable
• 1x Touch USB cable
• 1x Power cable
• 1x Keyboard tray
• 1 x Wall mount package (contains 1x horizontal mount and 2x mounting arms)
• 1x Remote control (batteries not included)
• 1x on-board OneScreen PC (core i7)
• Screws
1.3. OneScreen Hubware
• 1x OneScreen Touchscreen 75” 4K display
• 1x Logitech K400 Plus wireless keyboard with dongle
• 1x Extendible Stylus
• 2x Stylus pens
• 1x HDMI cable
• 1x VGA cable
• 1x Auxiliary 3.5mm audio cable
• 1x Touch USB cable
• 1x Power cable
• 1x Keyboard tray
• 1x Camera tray
• 1 x Wall mount package (contains 1x horizontal mount and 2x mounting arms)
• 1x Remote control (batteries not included)
• 1x on-board OneScreen PC (core i7)
• 1x Logitech Group Conference cam (contains hub, HD PTZ camera, speakerpod)
• Screws
2. About OneScreen

2.1. Introduction to OneScreen:

Every workday is unique. Collaborate the way you need to with OneScreen solutions. From hardware to
software, OneScreen offers interactive video collaboration technology for all of your remote teams along
with your conference room, board room and classroom needs. All of our solutions include unlimited free,
online training and on-demand Screen Skills Guru support.

2.2. About the Hardware Overview Manual:

This guide will lead you through a brief but comprehensive hardware overview of OneScreen solutions
including set up, safety warnings, handling, cleaning, precautions, and troubleshooting. It discusses the
specifications and set up of different OneScreen models which are Touchscreen, Canvas, Huddle and
Hubware. The chapters included also cover how to install the unit and provides schematics of the various
components for better understanding. The guide will help you set up your hardware quickly and easily and
will also discuss how you can utilize the hardware with your own computer.
3. Safety First!

3.1. Important Safety Instructions

• Do not spill any liquid on the equipment.
• Do not try to fix the equipment by yourself unless supervised by a OneScreen certified technician.
• When moving the monitor, always hold the monitor firmly using the handles and side. Do not hold
using the top bezel.
• Disconnect all accessories and cables before moving the monitor.
• Do not rip any wire bare handed or touch the power hubs without any proper insulating gloves or
tools.
• Do not install or use the OneScreen or its peripherals near any heat sources such as radiators, heat
registers, stoves, or other devices (including amplifiers) that produce heat.
• Do not place the OneScreen in direct sunlight, humid, greasy or dusty places or in places where the
monitor may come into contact with rain, smoke or steam.
• The OneScreen should not be used with the power cord near water, for instance, near a bathtub,
washbowl, kitchen sink or swimming pool, etc.
• Do not use any components of the OneScreen, including the speakers and camera, near water.
Warning: To reduce the risk of fire or electric shock, do not expose this equipment or any
component of this equipment to rain or moisture.
• Do not drop the monitor.
• Turn off external main supply, disconnect and allow unit to cool down before servicing or
performing maintenance.
• An inexperienced user should never open the unit.
• Always unplug the equipment during a strong thunder and lightning storm.
• Do not cover the ventilation holes with plastic or any fabric.
• Antenna must be kept away from power cord.
• Do not use mixed batteries (old and new, carbon-zinc and alkaline) in the remotes or keyboard.

3.2. Handling
• Do not apply excessive force on the screen, this will cause damage to screen.
• Do not use the equipment with greasy or oily hands.
• Avoid heat sources in the very near vicinity, do not install a heating source nearby.

3.3. Cleaning
• If the display surface becomes dirty, apply cleaning liquid and gently wipe it with a soft dry cloth.
• Do not use abrasives, water jet equipment, thinners, solvents or aerosol cleaners (spray polish), any
aromatic solvents, ketones etc. to clean the screen.
• Do not moisten the cleaning cloth too much to avoid liquid from entering the sides.
3.4. Precautions
• Always get yourself trained from the technical support provided by the OneScreen team.
• For better ventilation of the unit, if mounting on the wall, attach it with a minimum clearance of 5
cm from the wall.
• If the unit is installed on the mobile cart, then do check if the tires are properly moving without any
hindrance.
• Always plug in the USB in ports gently and unplug with parallel force to the port.
• Always remove cables gently with force parallel to the port in order to avoid the ports from getting
loose.
• Always keep the stylus in a safe place and avoid contact with greasy materials.
4. Getting Ready!
4.1. Installing the Wall mount:
For mounting the unit, check the integrity of the wall, whether it can endure the load of the unit. After that,
clean the surface on which the unit is to be installed. Make sure your technician has the proper tools to
install the wall mount (these include screws, washers, drill machine, screwdriver etc.)

Follow the steps given below:

• At least two persons are required to lift the screen.

• Hang the Horizontal mount with sufficient number of screws.
• Check the level of the mount and make sure that it is properly adjusted.
• Attach and screw the mounting arms on the back side of unit properly, make sure that screws do
not damage the screen.
• Hang the screen with the help of others and make sure that the mounting arms properly align and
fix themselves on the mount.
• Make sure that spacing between wall and screen is 5 cm or more for proper ventilation.
• Finally, place a little force downward and sidewise to check whether the mount withstands the
forces.
The following figure shows the mounting arms and horizontal wall mount:

Mounting arms
(to be placed at the back of the screen using
screws)

Horizontal mount
(to be placed on the wall with screws)

Note: The VESA mount patterns for our different units are as follows. It is recommended that you reinforce
the wall to bear the load of the unit.

• The VESA mount pattern for the 55" unit is 400 x 400 and the unit weighs 107 lbs.
• The VESA mount pattern for the 65" unit is 400 x 400 and the unit weighs 143 lbs.
• The VESA mount pattern for the 75" unit is 600 x 400 and the unit weighs 165 lbs.
• The VESA mount pattern for the 86" unit is 600 x 400 and the unit weighs 223 lbs.
 • The VESA mount pattern for the 98" unit is 600 x 400 and the unit weighs 397 lbs.

4.2. Installing the Keyboard tray:

1) The keyboard tray comes with a set of screws and has to be installed at the bottom of the screen as
indicated by the diagram below.

2) There will be two holes present at the back side (towards the bottom) of the screen.
3) These holes should coincide with the two holes present on the keyboard tray. The picture below shows
the keyboard tray and the position of holes on it.

4) Insert the screws in these holes from the bottom of the keyboard tray.
5) Once the keyboard tray has been secured properly with the screws, you may place the wireless
keyboard on top of it.
5. Hardware Details

5.1. Locations of ports

The following image shows the back side of the unit. It will help you identify the position of different ports
on the OneScreen.

On-board PC
Camera connector
Top ports

Power Bottom ports

Side ports
5.2. Top View
1. 2. 3.

1. HDMI port
2. Touch USB port
3. Camera cables hole (The required adapter cable will pass through the hole here)

5.3. Bottom View

4. 5. 6. 7. 8. 9. 10. 11. 12.

4. USB Touch port

5. RS 232 port
6. Headphone (3.5mm ) Audio port
7. Coaxial SPDIF (Optical) port
8. AV In (Three in one AV in interface)
9. YPbPr (Three in one YPbPr in interface)
10. AV out (Three in one audio and video output interface)
11. PC Audio (Audio interface for external computer)
12. VGA port
5.4. Side View

13.

14.

15.

16.

17.

18.

19.

20.

13. HDMI Out port

14. USB port
15. USB port
16. HDMI 3 port
17. HDMI 2 port
18. Display Port
19. RJ 45 port
20. RJ 45 port
5.5. Power

21. 22.

21. Power button

22. Power Cable port
5.6. Front View

23. 24. 25. 26. 27. 28. 29. 30. 31. 32.

23. TV USB port

24. PC USB port (On-board PC USB port)
25. Source select button
26. Home button (Takes you to Android home page)
27. OPS Button (Switches to on-board PC input)
28. Volume increase button
29. Volume decrease button
30. Menu button
31. Power button
32. Freeze button (enable or disable touch input)
5.7. On-board PC

2
1.
3.

4.

5.

6.

7.

8.
9.

10.

1. RS 232 port
2. USB 2.0 ports
3. USB 2.0 Ports
4. USB 3.0 Ports
5. RJ 45 port
6. VGA port
7. HDMI port
8. Headphone port
9. Microphone port
10. Power button
6. Setting Up Your Unit!
6.1. OneScreen Touchscreen
The OneScreen Touchscreen comes with a perpetual license of OneScreen Annotate. You will have to install
it on your external PC. Please contact us for the digital copy of the software and license. To connect an
external PC to the Touchscreen please follow the steps mentioned below.

6.1.1. Connecting an External PC

To connect an external PC, please use the HDMI or VGA cable and the USB touch cable (as shown in What’s
Included).

Connect the USB Dongle to your PC, which will allow you to use the unit wirelessly. The USB dongle is
located in the keyboard battery compartment, please take it out and plug it in your computer/laptop.

Connect one end of the HDMI or VGA cable to your laptop and the other end to one of the corresponding
ports on the OneScreen Touchscreen. If you are connecting the VGA cable, please also use the AUX cable to
transfer audio.

Connect the standard USB end of the USB touch cable to your laptop and the other end to the port shown
below on the OneScreen Touchscreen.
6.2. OneScreen Canvas
The OneScreen Canvas comes with a perpetual license of OneScreen Annotate and the first year
subscription of OneScreen Swap. With OneScreen Canvas you also get preinstalled the On-board PC, which
has all the necessary software install and configured. However, if you would like to connect an external PC
to the Touchscreen please see below.

6.2.1. Connecting an External PC

To connect an external PC, please use the HDMI or VGA cable and the USB touch cable (as shown in What’s
Included).

Connect the USB Dongle to your PC, which will allow you to use the unit wirelessly. The USB dongle is
located in the keyboard battery compartment, please take it out and plug it in your computer/laptop.

Connect one end of the HDMI or VGA cable to your laptop and the other end to one of the corresponding
ports on the OneScreen Touchscreen. If you are connecting the VGA cable, please also use the AUX cable to
transfer audio.

Connect the standard USB end of the USB touch cable to your laptop and the other end to the port shown
below on the OneScreen Touchscreen.
6.3. OneScreen Hubware
The OneScreen Hubware comes with the first year license of OneScreen Connect, OneScreen Swap &
OneScreen Hype and a perpetual license OneScreen Annotate. If you would like to connect an external PC
you will have to install the software on it. OneScreen Hubware comes with the Logitech Group camera and
speaker pod, please see below how to set it up. Please contact us for the digital copy of the software and
license. To connect an external PC to the Touchscreen please follow the steps mentioned below.

6.3.1. Setting Up the Logitech Group

To connect the Logitech Group to the OneScreen Touchscreen, please follow these steps:

1. Remove the screws.

2. Place the Logitech Group Hub in the holder.
3. Connect the wire marked as red to the speaker pod
4. Connect the wire marked as blue to the camera.
5. From the hub connect the USB cable to the On-Board PC.

6.3.2. Connecting an External PC

To connect an external PC, please use the HDMI or VGA cable and the USB touch cable (as shown in What’s
Included).

Connect the USB Dongle to your PC, which will allow you to use the unit wirelessly. The USB dongle is
located in the keyboard battery compartment, please take it out and plug it in your computer/laptop.
Connect one end of the HDMI or VGA cable to your laptop and the other end to one of the corresponding
ports on the OneScreen Touchscreen. If you are connecting the VGA cable, please also use the AUX cable to
transfer audio.

Connect the standard USB end of the USB touch cable to your laptop and the other end to the port shown
below on the OneScreen Touchscreen.
7. RS 232 Guide
7.1. Settings for RS 232 Control:
Use a Straight through Female to Female cable. Connect RS-232 cable between control
Processor and OneScreen display. Set your program RS-232 port to the setting below.
Control is one-way serial. However you may receive feedback when sending the power
on/off commands.
Port number: COM1(set according the PC or Central control equipment)

Bit rate 38400 Parity check: NO

Data byte: 8 Stop byte: 1

Note: Each command must be terminated with a Carriage Return \x0D

Hex notation has to be used when sending commands.

7.2. RS 232 Commands

Function Required Command
Power On 55 00 8E 00 E3
Power Off 55 00 8D 00 E2
Source 55 00 80 00 D5
Up 55 00 00 01 56
Down 55 00 00 02 57
Left 55 00 00 03 58
Right 55 00 00 04 59
OK 55 00 00 00 55
Menu 55 00 14 00 69
Exit 55 00 16 00 6B
Info 55 00 18 00 6D
Mute 55 00 1A 00 6F
Sleep Mode 55 00 20 00 75
Sound Mode 55 00 22 00 77
Picture Mode 55 00 28 00 7D
Set Sleep Timer 55 00 4A 00 9F
Aspect Ratio 55 00 4C 00 A1
Volume Increase 55 00 0C 00 61
Volume Decrease 55 00 0E 00 63
Return 55 00 0A 00 5F
Switch Source to YPbPr 55 00 80 04 D9
Switch Source to VGA 55 00 80 05 DA
Switch Source to HDMI 1 55 00 80 08 DD
Switch Source to HDMI 2 55 00 80 09 DE
Switch Source to HDMI 3 55 00 80 11 E6
Switch Source to DP 55 00 80 15 EA
Switch Source to On-board PC (OPS) 55 00 80 0B E0
Switch Source to AV in 55 00 80 0C E1
 Switch Source to USB 55 00 80 0F E4
Set Contrast 55 00 2A 00 7F
Set Brightness 55 00 2C 00 81
Set Saturation 55 00 2E 00 83
Set Hue 55 00 30 00 85
Set Sharpness 55 00 32 00 87
Set Color Temperature 55 00 34 00 89
Set Reduction Noise 55 00 36 00 8B
Set Bass 55 00 3A 00 8F
Set Treble 55 00 3C 00 91
Set Balance 55 00 3E 00 93
Set Language 55 00 42 00 97
Enter Factory Settings/Menu 55 00 82 00 D7
Factory Reset 55 00 84 00 D9
Home 55 00 91 00 E6
Resolution Switch 55 00 95 00 EA
Audio Only 55 00 97 00 EC

The following commands are not supported in the future models of OneScreen:

1) Resolution Switch
2) Set Reduction Noise
3) Set Color Temperature

The following commands will set the value to zero when entered. A list of commands are available for these
settings which can be shared upon request of the customer:

1) Set Contrast
2) Set Brightness
3) Set Saturation
4) Set Hue
5) Set Sharpness
6) Set Bass
7) Set Treble
8) Set Balance

For any queries, reach us at [email protected].

8. Technical Specifications
8.1. Touchscreen Specifications
Specification Details
Screen Type TFT LED
Resolution 3840 (H) × 2160 (V)
Response Time <8ms
Touch Capability 10 Points (Finger or Pen)
Surface Protection Anti-glare Tempered Glass
Panel Size 75"
Brightness 350 cd/㎡
Dynamic Contrast 4000:1
Display Colors 1.07 Billion (10-bit)
Input Ports 3x HDMI, 1x VGA, 1xYPBPR (mini), 1x AV (mini), 3x
USB, 1x RS232, 1xRJ45, 2x Touch USB, 1x Audio
input
Output Ports 1x AV (mini), 1x Earphone, 1x HDMI, 1x SPDIF, 1x
RJ 45
Refresh Rate 60 Hz
Speakers 15W + 15W
Product Weight 165 lbs
Product Dimensions 69.4" x 41.9" x 4.2"
Shipping Dimensions 77.6" x 53.9" x 12.2"
Shipping Weight 291 lbs
Power Supply AC 100-240V, 50/60 Hz
Remote Control Monitor Remote Control
Warranty 1 Year Standard Warranty
8.2. On-board PC Specifications
Specification Details
Operating System Windows 10 Pro
Memory Intel i7 Processor
Processor 8 GB RAM
Hard Drive 128 GB SSD, 1 TB HDD
Connectivity Gigabit Ethernet, wifi 802.11 a/b/g/n
Input/Output ports 6x USB, 1x RS 232, 1x VGA, 1x HDMI, 1x RJ45, 1x
Earphone, 1x Microphone, 1x RS232
9. Troubleshooting
It is always advisable to contact OneScreen technical support team in case of any problem. The table below
will help you identify how to get the system running efficiently in case you encounter any of the following:

PROBLEM Do’s Don’ts

Check if the cables are intact. Do not press ON/OFF button
Check whether the ports are repeatedly to see if it works.
functional. Do not press power button at
Check the main button on the back of the screen repeatedly.
front for PC.
PC not working
Check for the red button for
powering ON the PC from the
back.
Unmount the PC from the unit
and re-mount.
Check the cables to ensure they Do not try to fix by dismantling
are functioning properly. the screen unless you are
Check whether the ports are accompanied by an expert
functional. technician.
Touchscreen not working
Check whether the USB touch Do not squeeze the USB port.
cable is connected properly. Do not adjust the cables
Restart the system. without proper tools.
Conduct a complete power Do not dismantle the speaker.
cycle (unplug all wires and
reconnect).
Select the speaker pod as the
Speaker pod not working
default device under speaker
settings.
Restart the system.
Check the connectivity settings Do not use discharged batteries.
in the PC. Do not use heated batteries.
Check for the batteries. Do not dismantle the keyboard.
Keyboard not working Check that the dongle is
connected on the front side of
the unit.
Restart the system.
Check the connectivity settings Do not try to dismantle the
in the desktop. camera by yourself.
Conduct a power cycle. Do not move the camera
Camera not working properly Check power supply to the hub. manually.
Check the cable connecting the Do not check the cables bare
hub to the camera. handed if damaged.
Complete a firmware upgrade.
Specifications are subject to change at any time without notice © 2017. All rights reserved. Nov 2017