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9 views2 pages

Transcript

Uploaded by

amrindersingh10172000
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as TXT, PDF, TXT or read online on Scribd
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Turbo (11/15/2024, 5:11:24 PM): Hi, I'm Turbo, your 407 ETR virtual assistant.

Please select one of the options below to get started.


Turbo (11/15/2024, 5:11:26 PM): How can I help you today?
Turbo (11/15/2024, 5:11:27 PM): Menu Options:
Account Maintenance
Bills and Payments
General
Plates
Promotions
Technical support
Transponders
undefined (11/15/2024, 5:11:33 PM): Bills and Payments
Turbo (11/15/2024, 5:11:35 PM): We are aware of fraudulent text messages
circulating that appear to be from 407 ETR requesting payment. Please be advised
that these messages are not from our company, and we urge you to exercise caution.
Turbo (11/15/2024, 5:11:37 PM): RICH_TEXT:For more information on how to identify
and protect yourself from these scams and fraudulent activities, please visit our
Fraud Awareness page <a href="https://www.407etr.com/en/fraud-awareness"
target="_blank">HERE</a>.
Turbo (11/15/2024, 5:11:38 PM): Please select the topic I can help with.
Turbo (11/15/2024, 5:11:39 PM): Menu Options:
Account balance
First bill
Billing error
Payments and collections
Request a refund
Understanding charges
Other billing inquiries
Main menu
undefined (11/15/2024, 5:11:54 PM): Other billing inquiries
Turbo (11/15/2024, 5:11:56 PM): I am going to connect you to an agent. Please
describe the issue to me in a few sentences.
undefined (11/15/2024, 5:12:07 PM): Hi
Turbo (11/15/2024, 5:12:08 PM): While I am transferring you over to one of our live
agents, I just need to collect some account information to help the agent locate
your account. I will need your First name, Last name, Email, Licence Plate and
Postal Code.
Turbo (11/15/2024, 5:12:10 PM): What is your FIRST NAME?
undefined (11/15/2024, 5:12:36 PM): Akashdeep
Turbo (11/15/2024, 5:12:38 PM): What is your LAST NAME?
undefined (11/15/2024, 5:12:41 PM): Singh
Turbo (11/15/2024, 5:12:43 PM): What is your best contact email?
undefined (11/15/2024, 5:13:10 PM): [email protected]
Turbo (11/15/2024, 5:13:12 PM): What is your licence plate number?
undefined (11/15/2024, 5:13:37 PM): Dcav307
Turbo (11/15/2024, 5:13:39 PM): What is your postal code or zip code? Please enter
as M1M1M1 with no spaces or 10025 for zip codes.
undefined (11/15/2024, 5:13:50 PM): L2H3K5
Tisany (11/15/2024, 5:17:46 PM): Tisany is reviewing the details of your chat and
will be with you within one minute.
Tisany (11/15/2024, 5:17:54 PM): I apologize for the wait and thank you for your
patience. Hello, and thank you for contacting 407 ETR! My name is Tisany, and I'm
here to assist you today. How can I help you with your account or any questions you
might have?
undefined (11/15/2024, 5:18:18 PM): Hi
undefined (11/15/2024, 5:19:08 PM): I don’t use tollroad why you send me tickets
undefined (11/15/2024, 5:19:33 PM): It’s fraud with me its not my car
undefined (11/15/2024, 5:20:09 PM): Anyone use fake plates my number
undefined (11/15/2024, 5:21:29 PM): My car old model Honda civic this is new model
car already i do complaint but you don’t remove tickets on my account
Tisany (11/15/2024, 5:21:34 PM): If you believe that the trips recorded on your
account are fraudulent and that your license plates may have been duplicated, we
recommend that you file a report with the police immediately. This will help
establish an official record of the incident and initiate an investigation.

Once you have filed a police report, please provide us with a copy of the report.
You can send it to us via email at [email protected] or by mail to the following
address:

6300 Steeles Ave. West Woodbridge, ON, L4H 1J1 Attention: Lost/Stolen Transponder
Processing

Upon receiving the police report, our dedicated team will review your request and
the associated charges. We will then contact you by phone and/or mail to inform you
of the outcome and whether any adjustments will be made to your account.
undefined (11/15/2024, 5:24:35 PM): Already i do police complaint but he told me i
get your report but i don’t do investigation so now what i do you suggest me please
because any big in future big problem for me
Tisany (11/15/2024, 5:25:36 PM): I understand this is a very frustrating situation
for you. Based on your response, it seems the police have filed a report about the
potential fraud on your account but are not actively investigating the matter
further. In such cases, here are my suggestions:

Request a copy of the police report: Even if the police are not investigating,
having an official report documenting the incident can help support your case when
dealing with our company.

Contact us with the police report: Once you have the report, please send it to us
at [email protected] or mail it to the address I provided earlier. This will
allow our team to review the details and the official documentation.
undefined (11/15/2024, 5:27:52 PM): Ok thanks i send it now police Report
Tisany (11/15/2024, 5:28:14 PM): Thank you for choosing 407 ETR. If you have any
further questions or need additional assistance, please don’t hesitate to reach
out. We’re here to help and ensure your experience with us is smooth and hassle-
free. Have a wonderful day!

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