BUSINESS

COMMUNICATION
SUBMITTED TO- MISS TANIKA
SUBMITTED BY- SYED TANWEER MAHDI
 CONTENT
• Communication.
• Importance of Communication skills.
• Types of communication.
• Process of Communication
• Barriers and Gateways of Communication.
 ACKNOWLEDGEMENT
• I would like to convey my heartfelt gratitude to Miss Tanika for her
tremendous support and assistance in the completion of my project.
I would also like to thank our Head of department Mr. Puneet , for
providing me with this wonderful opportunity to work on a
presenation which will help me in me personally and academically.
The completion of the presentation would not have been possible
without their help and insights.
• SYED TANWEER MAHDI
 BUSINESS COMMUNICATION
• Business communication is the interchange of information, ideas, and messages inside and
between businesses to achieve corporate objectives. It includes all levels of the
organizational structure and various modes of communication, such as spoken, written, and
nonverbal. Clear and precise expression, active listening, and the capacity to adjust
communication styles to diverse audiences and settings are all required for effective
corporate communication. Learning business communication is important because it
improves the transmission of instructions, feedback, and information, and encourages
cooperation and teamwork. It also improves decision-making, fosters connections with
stakeholders, and ultimately adds to the organization’s overall success and growth.
 IMPORTANCE OF
COMMUNICATION SKILLS
• Building better teams
• Preventing Missunderstanding & conflicts.
• Improving Customer service.
• Meeting Goals & Earning Success.
• Promoting Creativity & Innovation.
 TYPES OF COMMUNICATION.
• 1.Verbal CommunicationVerbal communication is the exchange of knowledge, concepts, ideas, and emotions through spoken or wri tten
words.Examples include face-to-face conversations, speeches, video conferences, phone calls, and presentations.

• 2. Nonverbal CommunicationNonverbal communication is the exchange of information, thoughts, and emotions without the use of words
or verbal language.Examples include body language, facial expressions, gestures, posture, eye contact, touch, and voice inton ation.

• 3. Written CommunicationWritten communication is the transmission of information, concepts, thoughts, and messages through written
language.Examples include memoranda, reports, articles, books, emails, texts, social media postings, and memos.

• 4. Formal CommunicationFormal communication in an organization refers to regulated and structured communication that follows
predetermined channels, rules, and standards.Examples include memos, reports, meetings, official emails, newsletters, and formal
presentations.

• 5. Informal CommunicationInformal communication is the casual and unofficial exchange of information, ideas, and messages in an
organization or social setting.
 PROCESS OF COMMUNICATION
• 1. Sender: In the communication process, the sender is the first person. The sender is a source of information. The sender is
the person who delivers messages.Basically, a sender is the initiator of the process of communication. He formulates a
message through his idea, needs, intention, and source, which he wants to communicate with his receivers.
• 2. Encoding: The second step of the communication process is encoding the message. Encoding is the process of giving form
and meaning to the message. It means selecting the means through which to deliver the intended message.

• 3. Message: The output of the encoding process is the message. The message is the subject material that the sender wants to
communicate to the receiver.

• 4. Medium or Channels:It refers to the selection of channels of communication through which a sender conveys his
encoded message to the receiver. It bridges the gap between the sender and the receiver in communicating messages of
common interest.
• 5. Receiver : The receiver is the 2nd person in the communication process. He is the
person, who receives messages, understands the same, and takes the necessary steps for a
response.
• 6. Decoding: Decoding refers to the process by which the receiver translates the message
into terms meaningful to them. It is the means of understanding messages by the receiver.
• 7.Feedback: Feedback is the last step in the communication process. It decides whether the
message is surely understood and whether the necessary effort is practiced by the
receiver as meant by the sender.
 BARRIERS AND GATEWAYS TO
COMMUNICATION.
• The success of an act of communication depends upon many factors like the choice of the appropriate
message, understanding of the audience, preparedness of the sender and the receiver, selection of the
right channel and code. But absence of barriers is the most important requirement for the success of
all modes of communication.The barriers to communication include:

• Wrong choice of medium

• Physical barriers
• Time and Distance
• Semantic barriers
• Difference in the Comprehension of Reality
• Socio-psychological barriers
• Difference of knowledge level
• Lack of Common Language
 BIBLIOGRAPHY
• Burnett, M.J., & Dollar, A. (1989). Business Communication: Strategies for Success.
Houston, Texas: Dane.Ivancevich, J.M., Lorenzi, P., Skinner, S.J., & Crosby, P.B. (1994).
Management: Quality and Competitiveness. Burr Ridge, IL: Irwin.Gibson, J.W., &
Hodgetts, R.M. (1990). Business Communication: Skills and Strategies. NY, NY: Harper &
Row.Bovee, C.L., & Thill, J.V. (1992). Business Communication Today. NY, NY: McGraw-
Hill.Berko, R.M., Wolvin, A.D., & Curtis, R. (1986).This Business of Communicating.
Dubuque, IO: WCB.Wright, P.M., & Noe, R.A., (1995). Management of Organizations.
Chicago, IL:
THANKYOU.