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Communication Skills

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10 views20 pages

Communication Skills

Uploaded by

sanjanasgarma707
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Definition of communication

 Communication refers to a process of exchanging


facts, ideas, thoughts, beliefs, or opinions between two
or more individuals by means of verbal or non-verbal
language.
Communication Skills
Session-1:-Communication Cycle
•Effective Communication
•Barriers to Communication
•Importance of communication Skills
Communication cycle
Effective communication
7c’s of communication
Overcoming barriers
Methods of communication
Verbal communication
 Verbal communication is the sharing of information by using words. It is what most
people use as a method of communication. We will learn about non-verbal and visual
communication in the next session. Verbal communication is important because if you
do not use the right words, you will cause confusion and you will not be able to
communicate what you want. The important forms of verbal communication are given
following table:-
Non-verbal communication
 Non-verbal communication is the message we send to others
without using any words .We send signals and messages to
others, through expressions, gestures and body postures. In this
session, you will learn about the non-verbal method of
communication, its types and importance. You will learn to use
the correct body language, like gestures, eye contact, handshake,
etc.
 Paralanguage is the tone of our voice, speed and volume that
makes a difference in the meaning of the communication.
Speaking too fast may show excitement or nervousness.
Speaking too slow may show seriousness, sadness or making a
point.
Types of non-verbal communication
Visual communication
Factors Effecting perspectives in
communication
Factor How the factor can become a barrier
Language In case of use of incorrect words, unfamiliar
language and lack of detail, language can act as a
barrier to communicate what one wishes to convey.
For example, language can act as a barrier when an
Indian who only knows Hindi and Chinese who has
the knowledge of Mandarin only want to interact
with each other.
Visual Perception Visual perception is the brain’s ability to make sense of what
we see through our eyes. For example, completing partially
drawn pictures with visual perception whereas they may be
something else.
Past Experience Letting our earlier experience stop us from understanding
or communicating clearly. For example, “This shopkeeper
cheated me last time. Let me be careful or “I scored low
marks in my Maths exam, so I am scared to ask and answer
questions in class.”
Prejudice Fixed ideas, such as thinking “No one in my class likes me”
may stop a student from communicating openly in the class
Personal factors Personal factors include your own feelings, habits and ways
of thinking. For example, fear, and low confidence may
make communication difficult.
Writing skills:-Part of speech
Construction of a paragraph

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