MSC PORT LIST

(Click this link to see MSC Port List for your reference)

EXPORT CUSTOMER SERVICE

General Email Scope POL Region PIC Escalation 1 Escalation 2 Escalation 3
Audrie Samudra
Dean Alfaris
Kezia Frederica
Jesica Kaur
Yeni Rahmawati
[email protected] USA and Canada (+6221 50805000 EXT: 209) Kiki Iman Nababan
(+6221 50805000) (Port List) (+6221 50805000 EXT: 310)
COD:
Vianny Disendrea (EXT: 329)
Customer Service Export
Booking submission, BC release, Booking
Early Pickup/Stacking, Extend Closing, VGM:
amendment, Booking cancellation, AMS/ACI.
Shanny Elisa (EXT: 330)

Schedule inquiry / Service routing Aldino Nugraha

Please refer to MSC.COM, mymsc.com Angga Setiawan
Novita Sriwahyuni
ALL POL (Jakarta,
COD Stenlee Rollandiaz
Surabaya, Semarang,
COD request and information (+6221 50805000 EXT: 205)
[email protected] Belawan, Panjang, Europe, Mediterranean, North Africa and Andri Yoga Rinaldi
Johen Gultom
(+6221 50805000) Palembang, Padang, Red Sea (+6221 50805000 EXT: 322) Mifdal Ridha
Early Pick Up and Early Stacking, Extend COD: [email protected]
Makassar, Batam) [email protected]
closing Vianny Disendrea (EXT: 329) (+6221 50805000 EXT: 200)
(+6221 50805000 EXT: 316)
Inquiry for early pick up in depo and early CY DID : +6221 50805030
stacking in terminal Early Pickup/Stacking, Extend Closing, VGM:
Shanny Elisa (EXT: 330)
VGM
Inquiries related to VGM submission via Ahmad Faikar
mymsc.com or inttra Orry Pamungkas
Vania Illona
Yoki Ardianto
South/East/West Africa, Latin America, (+6221 50805000 EXT: 207)
[email protected] Listya Irawati
Middle East, India, Pakistan, Srilanka,
(+6221 50805000) (+6221 50805000 EXT: 317)
Intra Asia, Australia, New Zealand COD:
Vianny Disendrea (EXT: 329)

Early Pickup/Stacking, Extend Closing, VGM:

Shanny Elisa (EXT: 330)
myMSC
All Regions Vianny Disendrea Annisa Hanifah
[email protected] ALL POL
Inquiry for myMSC registration, account (+6221 50805000 EXT: 329) (+6221 50805000 EXT: 331)
activation and access for customer

IMPORT CUSTOMER SERVICE

General Email Scope POL Region POD PIC Escalation 1
Firlia Mayadah Albri Ramos
[email protected] Import General Inquiries All Regions All POD (+62 21 50805000 EXT: 354) (+6221 50805000 EXT : 355)
[email protected] [email protected]

# Sensitivity: Internal
 IMPORT COMMERCIAL
General Email Scope POL Region POD PIC Escalation 1 Escalation 2 Escalation 3
Dita Ariani (EXT: 357)
Jakarta Ade Putra (EXT 359)
[email protected]
(+62 21 50805000) Athira Arie ( EXT 354)
Rate inquiry
Firlia Mayadah (EXT: 356)
Value-Added Services Inquiry :
Intermodal, Insurance, Temporary Storage, eBL, Surabaya Firlia Mayadah Dita Ariani Albri Ramos
Dewi Arumdani (EXT: 120)
E-Commerce, other Value-Added Services All other Regions (+62 31 99001919) (+62 21 50805000 EXT: 356) (+62 21 50805000 EXT: 357) (+6221 50805000 EXT : 355)
Semarang [email protected] [email protected] [email protected]
Sri Widiastuti (EXT: 116)
Please try MSC Instant Quote via mymsc.com (+62 24 86006000)
[email protected]
for instant rate quotation. Belawan
Maya Ardani (EXT: 402)
(+62 61 4518583)
Panjang / Palembang
Dedy Nurhanafiah (EXT: 200)
(+62 721 9300200)

EXPORT DOCUMENTATION
General Email Scope POL Region PIC Escalation 1 Escalation 2
Reza Ardiansyah
SyahJimmy Maslow
[email protected]
Agung Pramono Ahmad Aini
(+6221 50805000) USA and Canada
Final Shipping Instruction, BL Jusak Marbun (+6221 50805000 EXT: 460)
(WhatsApp: 0815 1416 3512 (Chat only)
SI submission, draft BL, amendment draft BL Hasna Ardianti
(+6221 50805000 EXT: 217)
ALL POL (Jakarta,
*Shipping Instruction Cut-Off = 2 calendar days prior Cut Maulina Deni
Surabaya, Semarang,
[email protected] to vessel ETD at 3:00pm . Please refer to MSC Edo Neval [email protected]
Belawan, Panjang, Europe, Mediterranean, North Africa and Budi Teguh
(+6221 50805000) website https://www.msc.com/search-schedules Siti Hasanah (+6221 50805000 EXT :218)
Palembang, Padang, Red Sea (+6221 50805000 EXT: 468)
(WhatsApp: +62 815-1416-3514 (Chat only) Rifqi Adiputra DID: +6221 50805001
Makassar, Batam.
Switch BL, Telex Release, Lost BL (+6221 50805000 EXT: 213)
If customer request for switch BL, Telex Release Muhammad Ramdany
[email protected] or Lost BL South/East/West Africa, Latin America, Zaki Jasir
Muhammad Najib
(+6221 50805000) Middle East, India, Pakistan, Srilanka, Julfikar Ramadhan
(+6221 50805000 EXT: 461)
Whatsapp: +62 815-1416-3513 (Chat only) Intra Asia, Australia, New Zealand Reza Hidayat
(+6221 50805000 EXT: 215)

IMPORT DOCUMENTATION
General Email Scope Region POD PIC Escalation 1 Escalation 2 Escalation 3
General Email:
[email protected]

Manifest/Surat Keterangan:
[email protected] &
[email protected]
Jakarta
NOA/ETA/Shipment-BL Status:
[email protected]

DO/Print BL:
[email protected]; &
[email protected]

General Email:
[email protected]
Surabaya
DO/Print BL:
[email protected]

Arrival Notice (NOA) General Email:

Inquiries relate to arrival notice. [email protected]
Semarang
Shipment Status DO/Print BL:
BL Status, ETA (Please refer to MSC.COM), [email protected]
Connecting vessel from t/s port and to outports.

Manifest
Achmad Asnan Thamas Filipi Deni
Inquiries relate to import manifest, telex release
[email protected] All Regions [email protected] [email protected] [email protected]
status, tick console, redress.
+6221-50805000 ext: 436 +6221-50805000 ext: 435 +6221-50805000 ext: 218
# Sensitivity: Internal
Re-print BL / Surat Keterangan Request
inquiries of BL printing, statement letter for
clearance purpose.
 Arrival Notice (NOA)
Inquiries relate to arrival notice.

Shipment Status
BL Status, ETA (Please refer to MSC.COM),
Connecting vessel from t/s port and to outports.
General Email:
Manifest [email protected]
Belawan Achmad Asnan Thamas Filipi Deni
Inquiries relate to import manifest, telex release
[email protected] All Regions DO/Print BL: [email protected] [email protected] [email protected]
status, tick console, redress.
[email protected] +6221-50805000 ext: 436 +6221-50805000 ext: 435 +6221-50805000 ext: 218

Re-print BL / Surat Keterangan Request General Email:

inquiries of BL printing, statement letter for [email protected]
clearance purpose. Panjang
DO/Print BL:
Import DO Issuance [email protected]
inquiries of DO release, free time / DO Validity,
and DO related issue. [email protected]
Palembang
[email protected]
[email protected]
Makassar [email protected]
[email protected]

[email protected]
[email protected]
Padang
[email protected]
[email protected]

[email protected]
[email protected]
Perawang [email protected]
[email protected]
[email protected]

[email protected]
[email protected]
Batam [email protected]
[email protected]
[email protected]

COUNTER SUPPORT
General Email Scope POL & POD Region PIC Escalation 1 Escalation 2
BL Release Syafiq Hibatullah Deni
Abdul Shidiq
[email protected] Certificate Request All POL & POD All Region [email protected] [email protected]
(+6221-50805000 EXT: 475)
Telex Release (+6221-50805000 EXT: 474) (+6221-50805000 EXT: 218)

Thamas Filipi Deni

Delivery Order Request Naufal Wijaya
[email protected] All POL & POD All Region [email protected] [email protected]
Extend DO Request (+6221-50805000 EXT: 472)
(+6221-50805000 EXT: 435) (+6221-50805000 EXT: 218)

INVOICE
General Email Scope POL & POD Region PIC Escalation 1 Escalation 2 Escalation 3

Export Invoice Issuance:

[email protected] Jakarta All Region 1. Ari Novianti (+6221 50805000 Ext 390)
2. Wulan (+6221 50805000 Ext 394)
3. Fathan (+6221 50805000 Ext 392)
Invoice issuance
Import Invoice Issuance:
1. Dahlia (+6221 50805000 Ext 398)
[email protected] Jakarta All Region 2. Anggi (+6221 50805000 Ext 389)
3. Fathan (+6221 50805000 Ext 392)

[email protected] [email protected] [email protected]

(+62 21 50805000 Ext. 395) (+62 21 50805000 Ext. 397) (+62 21 50805000 Ext. 208)

# Sensitivity: Internal
 Export Invoice Issuance:
1. Debi (+6221 50805000 Ext. 396)
2. Wulan (+6221 50805000 Ext. 394)
[email protected] Invoice issuance Belawan All Region
Import Invoice Issuance:
1. Ainun (+6221 50805000 Ext. 391)
2. Dahlia (+6221 50805000 Ext. 398)
Export & Import Invoice Issuance:
[email protected] Invoice issuance Semarang All Region 1. Wulan (+6221 50805000 Ext. 394)
2. Debi (+6221 50805000 Ext. 396)
Export & Import Invoice Issuance: [email protected] [email protected] [email protected]
[email protected] Invoice issuance Surabaya All Region 1. Anggi (+6221 50805000 Ext. 389) (+62 21 50805000 Ext. 395) (+62 21 50805000 Ext. 397) (+62 21 50805000 Ext. 208)
2. Ainun (+6221 50805000 Ext. 391)
Export & Import Invoice Issuance:
[email protected] Invoice issuance Panjang All Region 1. Fathan (+6221 50805000 Ext 392)
2. Ainun (+6221 50805000 Ext 391)
Export & Import Issuance:
[email protected] Invoice issuance Palembang All Region
Ari Novianti (+6221 50805000 Ext 390)

Perawang (Export/Import) Invoice Issuance:

Rahmi (+6221 50805000 Ext. 401)
Perawang
Padang & Makassar (Export/Import) Invoice Issuance:
Padang
Fathan (+6221 50805000 Ext 392)
[email protected] Invoice issuance Makassar All Region
Batam Export & Import Invoice Issuance:
Batam
Ari Novianti (+6221 50805000 Ext. 390)
Jambi
Jambi (Export / Import ) Invoice Issueance
Rahmi (+6221 50805000 Ext. 401)

Invoice Issuance & Verification Payment:

[email protected] Invoice issuance Elsewhere All Region
Wulan (+6221 50805000 Ext. 394)

VERIFICATION PAYMENT AND ACCOUNT RECEIVABLE (AR) OUTSTANDING FOLLOW UP (CREDIT CUSTOMER)
General Email Scope POL & POD Region PIC Escalation 1 Escalation 2 Escalation 3
Invoice Dispute (Credit Customer):
Verification Payment Export & Import, AR 1. Andina (+6221 50805000 Ext. 399) [email protected] [email protected] [email protected]
[email protected] All POL & POD All Region
Outstanding Follow Up 2. Topari (+6221 50805000 Ext. 402) (+62 21 50805000 Ext 399) (+62 21 50805000 Ext. 397) (+62 21 50805000 Ext. 208)
3. Lorenzo(+6221 50805000 Ext. 400)

VERIFICATION PAYMENT AND ACCOUNT RECEIVABLE (AR) OUTSTANDING FOLLOW UP (NON-CREDIT CUSTOMER)
General Email Scope POL & POD Region PIC Escalation 1 Escalation 2 Escalation 3
1. Eviyanti (+6221 50805000 Ext.477)
Verification Payment Export & Import
2. Safitri (+6221 50805000 Ext. 415)
[email protected] Jakarta All Region
1. Diva (+6221 50805000 Ext. 416)
AR Outstanding Follow Up
2. Yani (+6221 50805000 Ext .412)
1. Mieko (+6221 50805000 Ext. 414)
Verification Payment Export & Import 2. Diva (+6221 50805000 Ext. 416)
[email protected] Surabaya All Region 3. Rozi (+62 31 99001919 Ext. 114)
1. Diva (+6221 50805000 Ext. 416)
AR Outstanding Follow Up
2. Yani (+6221 50805000 Ext .412)
1. Anton (+6224 86006000 Ext.200)
Verification Payment Export & Import
2. Diva (+6221 50805000 Ext. 416)
[email protected] Semarang All Region
1. Diva (+6221 50805000 Ext. 416)
AR Outstanding Follow Up [email protected] [email protected] [email protected]
2. Yani (+6221 50805000 Ext . 412)
(+62 21 50805000 Ext 412) (+62 21 50805000 Ext. 397) (+62 21 50805000 Ext. 208)
1. Yesi (+62 7219300200 Ext 200)
Verification Payment Export & Import
2. Mieko (+6221 50805000 Ext. 414)
[email protected] Panjang All Region
1. Diva (+6221 50805000 Ext. 416)
AR Outstanding Follow Up
2. Yani (+6221 50805000 Ext . 412)
1. Yuni ( +6261 4518583 Ext. 504)
Verification Payment Export & Import
2. Mieko (+6221 50805000 Ext. 414 )
[email protected] Belawan All Region
1. Diva (+6221 50805000 Ext. 416)
AR Outstanding Follow Up
2. Yani (+6221 50805000 Ext . 412)

# Sensitivity: Internal
 1. Mieko (+6221 50805000 Ext. 414)
Verification Payment Export & Import
2. Diva (+6221 50805000 Ext. 416)
[email protected] Outport All Region
1. Diva (+6221 50805000 Ext. 416)
AR Outstanding Follow Up
2. Yani (+6221 50805000 Ext . 412)

REFUND
General Email Scope POL & POD Region PIC Escalation 1

[email protected] [email protected]
Refund Deposit All POL & POD All Region
(+6221 50805000 EXT. 410) (+6221 50805000 EXT. 408)
[email protected]
[email protected] (+6221 50805000 EXT. 415) [email protected]
Refund Over Payment All POL & POD All Region
[email protected] (+6221 50805000 EXT. 477) (+6221 50805000 EXT. 397)

TAX
General Email Scope POL Region PIC Escalation 1 Escalation 2

[email protected] [email protected] [email protected]

[email protected] Tax or VAT Invoice ALL POL All Region
(+6221 50805000 EXT. 413) (+6221 50805000 EXT. 411) (+6221 50805000 EXT. 206 )

CLAIMS
General Email Scope POL & POD Regions PIC Escalation 1
Rafi Permana Hanna Tazkiya
[email protected] Claim All POL & POD All Regions
(+62 21 50805000 EXT: 419) (+62 21 50805000 EXT: 210)

LOGISTIC & INTERMODAL

General Email Scope POL Region PIC Escalation 1 Escalation 2
Dewa Dinata
ALL POL [email protected]
(+62 2150805000 EXT: 449)
Dewa Dinata
Jakarta [email protected]
(+62 2150805000 EXT: 449)
Galuh Nifar
Surabaya [email protected]
(+62 3199001919 EXT: 124)
[email protected] Container inventory, Depot, Droff off, Etc
Sunarno
Semarang [email protected]
(+62 247617676 EXT: 127)
Syafrizal
Belawan [email protected]
(+62 614518583 EXT: 601)
Eka Rini
Panjang [email protected]
(+62 7219300200 EXT: 103)
Raihan Jannathan
ALL POL [email protected]
(+62 2150805000 EXT: 445)
Raihan Jannathan
Jakarta [email protected]
(+62 2150805000 EXT: 445)
Galuh Nifar Olaf Narahawarin Fitra Nugraha
All Regions
Surabaya [email protected] (+62 2150805000 EXT: 447) (+62 2150805000 EXT: 216)
(+62 3199001919 EXT: 124)
[email protected] Intermodal, Proliner
Sunarno
Semarang [email protected]
(+62 247617676 EXT: 127)
Syafrizal
Belawan [email protected]
(+62 614518583 EXT: 601)

# Sensitivity: Internal
 [email protected] Intermodal, Proliner

Eka Rini
Panjang [email protected]
(+62 7219300200 EXT: 103)
Sri Yasmin
[email protected] Container rental, detention and demurrage ALL POL [email protected]
(+62 2150805000 EXT: 446)
Irvan Setiyono
[email protected]
(+62 2150805000 EXT: 441)

Iputu Bendesa
[email protected] Container repair, Recovery ALL POL [email protected]
(+62 2150805000 EXT: 444)

Stefhanus Rindu
[email protected]
(+62 2150805000 EXT: 443)

MSC Mediterranean Shipping Company SA, msc.com

As Agent: PT. MSC Mediterranean Shipping Indonesia

Capital Place Building 39th Floor, Jend. Gatot Subroto Kav.18
Mampang Prapatan JAKARTA 12710 – INDONESIATel 62 21 5080 5000

# Sensitivity: Internal