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UserRoles Diagrams

Project report

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15 views9 pages

UserRoles Diagrams

Project report

Uploaded by

sarahpeace450
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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USER ROLES AND FUNCTIONALITY

1. Customers

Primary Functions:

 Browse Shops/Marketplaces:
o View available shops in their town.
o Search or filter by shop name, product category, or location.
 Place Orders:
o Select products from a shop's inventory.
o Add delivery location (integrated with Google Maps for accuracy).
o Pay for products and delivery fees (online payment gateway or cash on delivery
option).
 Real-Time Communication:
o Make calls directly to the shop via the app to clarify orders or inquire about
products.
o Receive notifications and updates on order status.
 Social Media Links:
o View shop's social media profiles for more product information or promotions.
 Delivery Confirmation:
o Confirm receipt of orders with a "Received" button in the app.

2. Shops/Marketplaces

Primary Functions:

 Product Management:
o Upload and update product details (name, price, description, stock availability,
etc.).
o Add promotions or special notes (e.g., discounts, seasonal items).
 Location Details:
o Provide a precise shop address and Google Maps integration for customers and
delivery personnel.
 Order Management:
o View incoming orders and update order status (e.g., preparing, out for delivery).
o Communicate with customers directly via the app to resolve queries or issues.
 Delivery Verification:
o Reach out to customers via integrated calls if the delivery status remains
unconfirmed.
3. Delivery Personnel

Primary Functions:

 Order Assignment:
o View assigned orders along with pickup and drop-off locations.
o Accept or decline delivery tasks (based on availability).
 Route Optimization:
o Access Google Maps navigation for efficient delivery routes.
 Delivery Timeline:
o Mark deliveries as completed within the app.
o Receive notifications for new assignments and priority deliveries.

4. Admin/Dev Team

Primary Functions:

 System Monitoring:
o Manage and oversee app operations, such as orders, delivery status, and customer
feedback.
 Delivery Oversight:
o Track delivery personnel and ensure timely delivery through reporting and alerts.
 Analytics Dashboard:
o Generate insights on app performance, sales data, and customer satisfaction.

Key Features to Develop

1. User Interface (UI):


o Separate dashboards for customers, shops, and delivery personnel.
o Intuitive design with minimal steps to place orders or update product details.
2. Integrated Payment System:
o Secure payment gateway for credit/debit cards, mobile money, or wallet services.
3. Real-Time Communication:
o Voice-over-IP (VoIP) integration for in-app calling between customers, shops,
and delivery personnel.
4. Location Services:
o Google Maps API integration for pinpoint accuracy of delivery locations.
5. Notification System:
o Push notifications for order updates, delivery status, and promotional offers.
6. Feedback Mechanism:
o Allow customers to rate shops and delivery experiences.
7. Admin Tools:
o Backend panel for managing disputes, system updates, and analytics.

Technical Architecture

1. Frontend:
o Frameworks: React Native or Flutter (cross-platform compatibility).
o Mobile app for Android and iOS.
2. Backend:
o Frameworks: Node.js, Django, or Laravel.
o Database: PostgreSQL or MongoDB for managing user, shop, and order data.
3. APIs:
o Payment: Local MOMO (MTN, Orange) or payment solutions
o Maps: Google Maps API for location and navigation services.
o Communication: Twilio or Agora for VoIP and SMS notifications.
4. Cloud Services:
o Hosting AWS, Azure, or Google Cloud.
o Storage: Amazon S3 or Firebase for storing shop/product images.

Development Roadmap

1. Phase 1: Research and Planning


o Finalize features and workflows.
o Design UI/UX wireframes for each user role.
2. Phase 2: MVP Development
o Implement core functionalities: user registration, order placement, product
management, and delivery tracking.
3. Phase 3: Advanced Features
o Integrate VoIP, Google Maps, and payment gateway.
o Add social media linking and delivery timeline tracking.
4. Phase 4: Testing and Launch
o Perform user acceptance testing (UAT).
o Launch in selected towns for feedback.
5. Phase 5: Scaling and Optimization
o Expand to more regions.
o Introduce new features based on user feedback.

Considerations

 Data Privacy: Ensure compliance with data protection laws like GDPR or CCPA.
 Scalability: Use micro services architecture to handle future growth.
 Support: Provide 24/7 customer service for resolving issues.

Example UML diagrams for the system

1. USE CASE:
2. CLASS DIAGRAM
3. SEQUENCE DIAGRAM
4. ACTIVITY DIAGRAM
SEE the charts here:

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