SANDIPAN

BHATTACHARJEE
(SUPPLY CHAIN MANAGEMENT
PROFESSIONAL)
*Process Development *Data Analysis
*Procurement * Vendor Management
*FIRST MILE * LINE HAUL Operations
* Last Mile Operations*Insurance

EMAIL:
[email protected]
MOB: +91- 9540359165
PROFESSIONAL EXPERIENCE:
11+ YEARS

PROFESSIONAL DIGEST
 A result-oriented professional with 10+ Years of rich & qualitative experience in the
Procurement, Operations of the e- Commerce industry, and Insurance Industry.
 Professional level proficiency in Power Query, DAX and Google Data Studio, beginner Level Proficiency in
SQL ,Vertica & Python.

 API Integration and development of new Product tools in coordination with Tech Teams and Product
Team.
 Handled a team of 25 people (Procurement Operations)
 Handled First Mile Shipping Operations across Warehouse & Marketplace sellers.

 Facilitated vendor pickup by 3PLs on time, changing routes & milk runs.

EDUCATIONAL CREDENTIALS
 MBA from Assam University 2011
 BBA from Shiva Institute of Management Studies 2008

COMPANY: PICKRR TECHNOLOGIES PRIVATE LIMITED May’21 – June’22

DESIGNATION: OPERATIONS MANAGER- GURUGRAM

KRA’s

 Process Integration for Same Day Delivery.

 Integrating Power Query with Data Studio to represent numbers across all the functions.
 Finalizing the key matrixes for measuring the performance of Call Centers in accordance with internal teams.
 Creation of Billing visibility for the call centers based on per connected call with minimum connect of 70%.
 NDR Process Integration (API), working with a product to build a user-friendly interface
 Negotiation for Rates and Onboarding Third Party Call centers helped reduce 40% of the cost incurredpreviously.
 Built a team for NDR of two people
 Sourcing New Courier Partners to build up the network.

COMPANY: UDAAN(HIVELOPPLOGISTICSPRIVATELIMITED) June’19 till

April’21 DESIGNATION: FUNCTIONALMANAGER: (Procurement) -
BENGALURU

KRA’s

 Creating the SOP for the team (financial, manpower, operations, data structure and analysis) which was of 25
people.
 Introduced Cost per trip matrix in data structure to measure individual trip profit and loss.
 Creation of Billing visibility across the all stake holders internally (Cost per kilogram) and also ensuring vendor
payments are on time.
 Negotiation for Rates about new lanes
 Defining TAT for the different national/zonal/local lanes across PAN India and also managing TAT adherence.
 Managing the team to for timely placements and as per the Inbound capacity of warehouses by providing
visibility on each trip TAT adherence through data studio for individual warehouses across PAN India.
 Prevention of Leakages (Loss of Shipments), establishing SOP around it for Inbound and Return to Vendor.
 Hiring Ground Staff & Central Team as according to the requirements for different cities.
 Handle the escalations with respect to the different stakeholders (seller, warehouse and transporter).
COMPANY: Load Share Network Pvt Ltd September’18 till June’19
DESIGNATION: CLUSTER MANAGER: (LAST MILE OPERATIONS) – ARUNACHAL PRADESH

KRA’s
 Transportation Route & vehicle planning for pickup from Client (Ekart, Bluedart)
 Planning & Executions of Sales Promotionvolume.
 Day 0 and Day 1 conversion %
 RTO check
 Prevention of Leakages (Loss of Shipments)
 Working with LSN partner to make sure adequate manpower is arranged from their side for smooth running of
operations.
 Working on Customer Delight Matrix (CSAT score)
 Planning to retain key executives of the partner branch by liaisoning with the respective partner.
 Establishing new chapter as per the input from the business team.
 Establishing disciplinary rules with the input of partner branches and their implementation in the groundlevel.

COMPANY: Snapdeal.com from December’16 till August’18

DESIGNATION: TEAM LEADER – SUPPLY CHAIN - - GURUGRAM

KRA’s
 Transportation Route & vehicle planning for seller’s pickup.
 Planning & Executions of Sales Promotion product category wise.
 Weight correction.
 Supporting a network of vendors, warehouses, carriers, and hubs to ensure smoothlogistics.
 Publishing of various daily and weekly metrics, representing the performance of line-haul transportation
in the supply chain operations.
 Visits and searches analysis to make smooth Operations.
 Salience analysis to enhance the day-to-day execution faster.
 Review functional design or process specifications & document for new functionalities.
 Handle the escalations with respect to any Functional error reported by the customer or seller
 Working with 3PL partners to reduce high aging pendency.
Projects Undertaken:

1) WMB (Win Back Metro) project

2) NDD& SDD Project (Next Day Delivery and Same Day Delivery)
3) CRM Integration and Development for Market Place Vendors, Correct mapping of Air and Surface
Products through Tech.
4) Pickup API (Automation of Information Transfer from Vendors to 3PL partners & 3PL partners to
Vendor)
5) Pickup Visibility in accordance with FIFO (Integrating Order Management Tool with Shipping
Tool through Tech Team to increase the FIFO adherence rate)
6) Pickup Time Slot for Market Place Vendors (2nd Pilot run)

COMPANY: Maruti Insurance Broking Pvt Ltd from March 13 till Oct2014

DESIGNATION: Senior Officer It and Operations EXECUTIVE (OPERATIONS and SUPPLY CHAIN) – NEW DELHI

KRA’s

 Reduction in leakages of Insurance Certificates at handshake points between Dealerships and Maruti
 Manage all the CRM Operations.
 Manage Dispatch Data of Policy Certificates to Dealerships and Customers.
 Sending Stock reports of Policy Certificates of Maruti Dealerships Across Pan India.
 Liaison with Insurance Companies for 64 Vb Statuses
 Ensured smooth deliveries through liaison with Courier Partner and Maruti Dealerships
 Issuance of Corporate and Individual Motor Policies
 Monitoring the Printing Department which was Outsourced to Vendor for optimizing use of the resources available
withthem.
 Worked with technology team to make the complete process shift from manual to an application-basedsystem
 Making necessary changes in the online portal along with tech team to make the application user-friendly
for all stakeholders internal or external

COMPANY: Urban Touchsince Nov’11 to March’13

DESIGNATION: Executive(Operations) - GURUGRAM

KRA’s

 Solely responsible for managing a portfolio of Vendors-coordination.

 Built successful working partnerships with suppliers, buyers, and other internal functions.
 Co-coordinating with suppliersfor supply of products that are required.
 Handling Invoices and managing inventory
 Reconciliation of Invoices with Finance Team to release Vendorpayments