F9860

Baggage Tag &

airline printer

Product &
Concept FAQ
Oct 2012
FUJITSU FRONTECH LIMITED
Contents
1) F9860 Product Concept
2) F9860 Frequently Asked Question (FAQ)

F9860
ATB1/BTP/GPP

1 Copyright 2012 FUJITSU FRONTECH LIMITED

F9860 Product Concept

2 Copyright 2012 FUJITSU FRONTECH LIMITED

FUJITSU Airline Printer Product Concept
1990 1995 2000 2005 2010

F9810 F9811 F9840 F9850 F9860

ATB ATB ATB1/ATB2 ATB1/BTP General
Printer Printer Printer Printer Purpose
Printer

FUJITSU has always been at the forefront of meeting market demands

for the airline industry, designing printers which are;
1) Compact 2) High performance 3) Cost effective
3 Copyright 2012 FUJITSU FRONTECH LIMITED
F9860 Product Concept (Front & Rear figure)
“Compact”, The smallest airline printer in the industry
F9860 General Purpose Printer (GPP)
‐ P/N: KD03537‐A001
‐ Boarding pass and baggage tag printing

H14.5cm
(5.7inch)

1.9kg It only has 2 ports on back side

(4.2pound)
D20.7cm - AC adapter Power cable
W12.8cm (8.2inch) - USB 2.0 connection port
(5inch)
4 Copyright 2012 FUJITSU FRONTECH LIMITED
F9860 Product Concept (Data Interface)
“High performance”, for current & future services
• Fully AEA 2009 compatible
• Microsoft Windows XP, Windows 7© 64bit & Driver for Airline use
• ESC/P™
• ESC/OPOS™
Certified to:
SITA AirportConnect (CUTE) SITA Smart Front End Basic (Liaison)
SITA BagManager ARINC iMUSE
ARINC vMUSE AMADEUS Altea DCS
Ultra Electronics UltraCUSE Damarel Systems AuRA
Navitaire New Skies HP Shares B
Sabre Sonic

Under developing & testing:

HP Shares A
RESA CREWS Travelport
5 Copyright 2012 FUJITSU FRONTECH LIMITED
F9860 Product Concept (Price)
“Cost effective”, for the customer satisfaction

as List price
( % less than competitor’s price)
=> For quotation, please see P27

Comes with
‐ World’s class quality and reliability F9860
‐ Compact design ATB1/BTP/GPP
‐ Versatile Interface
‐ Included Windows© driver for airline use
6 Copyright 2012 FUJITSU FRONTECH LIMITED
F9860 FAQ

7 Copyright 2012 FUJITSU FRONTECH LIMITED

F9860 FAQ
1) F9860 can print receipt ATB1 boarding pass only?
> F9860 prints not only receipt ATB1 but also print traditional ATB1 boarding pass
ticket and Baggage Tag.

F9840 F9850 F9860

# Category
ATB1 / ATB2 ATB1 / BTP ATB1/BTP/GPP
1 Boarding Pass (Traditional ATB1)
2 Boarding Pass Magnetic stripe (ATB2) ‐ ‐
3 Boarding Pass (ATB1 receipt paper) ‐ ‐
4 Baggage Tag ‐
5 Microsoft's Windows® ‐ ‐
*F9850/F9860 cannot print boarding pass
and baggage tag in one movement

8 Copyright 2012 FUJITSU FRONTECH LIMITED

F9860 FAQ (Continued)
2) What is the difference between other General Purpose Printers and F9860?
> Please see below for your reference.

1) ATB1 boarding pass / Bag Tag print capable F9860 is the only one printer
2) Having Advanced Windows Driver for Airline use F9860 is the only one printer
3) Print speed Fastest, 260mm or 10 inch / sec
4) Resolution Highest, 203dpi
5) Paper & Print width Widest, (83mm / 80mm)
6) Feeder Easiest, Front feed for users
7) Cutter Life time Longest, 2 million cut
8) MCBF (Mean Cycles Before Failure) Longest, 70million lines
9) MTBF (Mean Time Between Failures) Longest, 440,000 Hours
10) Dimensions (mm) Smallest, (vs appox > ‐8%)

9 Copyright 2012 FUJITSU FRONTECH LIMITED

F9860 FAQ (Continued)
3) What is the F9860 Virtual Comm for USB, and what does it do?
> The Virtual Comm for USB enables the F9860 to connect to the RS‐232 serial
interface of the server via the USB connection, and unlike standard USB devices,
the F9860 Virtual Comm locks the COM port so that the COM port always
remains the same if the printer is disconnected and later reconnected.

If you need more information to understand concept of F9860 Virtual comm,

please contact with http://www.frontech.fujitsu.com/en/contact/

10 Copyright 2012 FUJITSU FRONTECH LIMITED

F9860 FAQ (Continued)
4) The F9860 looks small and not robust enough; is it only used for small airports?
> The F9860 is designed for all customers: small airlines, big airlines,
local airports or large international airports. (please see next page)
The F9860 passed the same, strict FUJITSU internal quality assurance tests as
those used for the F9840/F9850 for boarding passes and baggage tags.

F9860 printer passed more than 13,000 tests to release to the

market such as:
‐ Mechanical Test Over 300 items, more than 7 month
‐ Electrical Test Over 200 items, more than 7 month
‐ Firmware Test Over 2,700 items, more than 8 month
‐ Quality assurance Test Over 10,000 items, more than 3 month
‐ And other more tests…..
11 Copyright 2012 FUJITSU FRONTECH LIMITED
F9860 users (Airports)
5) Where can we see F9860 printing at?
> Check this out!
North America Central / South Americas
U.S.A. • Mexico City Int’ Airport (MEX)
• Hartsfield‐Jackson Atlanta Int’s Airport (ATL) • Mexico Los Cabos Int’s Airport (SJD)
• John F. Kennedy Int’s Airport (JFK) • Ecuador José Joaquín de Olmedo Airport (GYE)
• Orland Int’s Airport (MCO) • Panama Tocumen Int’s Airport (PTY)
• Orland Sanford Int’s Airport (SFB) • Brazil Antonio Carlos Jobim Int’s Airport (GIG)
• Los Angeles Int’s Airport (LAX) • Brazil São Paulo‐Guarulhos Int’s Airport (GRU)
• Ted Stevens Anchorage Int’s Airport (ANC) • Colombia Santa Fe De Bogota Airport (SRS)
• Fairbanks Int’s Airport (FAI) • Hato Int’s Airport (CUR)
• San Diego Int’s Airport (SAN) • Chile Comodoro Arturo Merino Airport (SCL)
• Saipan Int’s Airport (SPN) • Antigua V. C. Bird Int’s Airport (ANU)
• William P. Hobby Airport (HOU)
• Sky Harbor Int'l Airport (PHX)
• Myrtle Beach Int’s Airport (MYR)
• Guam Int’s Airport (GUM)

12 Copyright 2012 FUJITSU FRONTECH LIMITED

F9860 users (Airports)
Europe Middle East / Africa
• All domestic airports in Portugal • All domestic airports in Nigeria
• All domestic airports in Greece (soon) • All domestic airports in Israel
• U.K. Newcastle Airport (NEU) • Egypt Cairo Int’s Airport (CAI)
• U.K. Cardiff Airport (CWL) • Egypt Hurghada Int’s Airport (HRG)
• U.K. Birmingham Airport (BHX) • Egypt Borg El Arab Airport (HBE)
• Malta Int’s Airport (MLA) • Egypt Assiut Airport (ATZ)
• Mauritius Airport (MRU) • Zambia Lusaka Int’s Airport (LUN)
• Armenia Zvartnots Int’s Airport (EVN) • Zambia Livingstone Airport (LVI)
• Czech Prague Ruzyně Int’s Airport (PRG) • Jordan Queen Alia Int’s Airport (AMM)
• Germany Berlin Brandenburg Airport (BER) • Mozambique Maputo Int’s Airport (MPM)
• Germany Rostock laage Airport (RLG) • Kuwait Int’s airport (KWI)
• Ukraine KIEV Boryspil Int’s Airport (KBP)
• Poland Gdansk Lech Walesa Airport (GDN)
• Georgia Tbilisi International Airport (TBS)
• France Marseille Provence Airport (MRS)
• Moldva Chișinău Int’s Airport (KIV)
• Hungary Budapest Ferenc Liszt Int’s Airport (BUD)

13 Copyright 2012 FUJITSU FRONTECH LIMITED

F9860 users (Airports)
Asia / Oceania
• All domestic airports in Australia
• All domestic airports in Malaysia
• All domestic airports in Japan
• All domestic airports in Singapore
• All domestic airports in Srilanka
• All domestic airports in Indonesia
• Korea Korail Railroad Airport (AREX)
• India AAI 13 airports
• India Chhatrapati Shivaji Int’s Airport (BOM)
• Nepal Tribhuvan Int’s Airport (KTM)
• Fiji Nadi Int’s Airport (NAN)
• Cook Island Rarotonga Int’s Airport (RAR)
• Myanmar Yangon Int’s Airport (RGN)
• Mongol Chinggis Khaan Int’s Airport (ULN)

14 Copyright 2012 FUJITSU FRONTECH LIMITED

FYI. FUJITSU Airline printer delivery record
F9860 product concept is well accepted in the industry
(UNIT)

FY 2002 FY 2003 FY 2004 FY 2005 FY 2006 FY 2007 FY 2008 FY 2009 FY 2010 FY 2011

ATB2 (F9810/F9811/F9840/F9842) F9850 F9860

15 Copyright 2012 FUJITSU FRONTECH LIMITED
F9860 FAQ (Continued)
6) Why an LCD display is not required on the F9860 even though other FUJITSU
printers have one? What kind of status signals are available since
there is no LCD display?
Recoverable error
> Most agents need an LCD display because they want to
know where a paper jam has occurred.
Because the F9860 is a small printer and has a short ticket
transportation path, the agent will easily find where a paper
jam has occurred.
Most errors will be fixed by opening the cover and
Unrecoverable error
re‐inserting the paper stock.
The F9860 uses LED signals with beeping and/or flashing
patterns to indicate the type of error that has occurred.

16 Copyright 2012 FUJITSU FRONTECH LIMITED

 F9860 FAQ (Continued)
7) What is the option of F9860?
> We have Roll paper stand (Thin ATB/BTP) and Stacker (ATB) as options.

ROLL PAPER STAND

‐ P/N: KD03537‐B010
‐ For either thin ATB tickets or bag tags
*If the users use Rolled baggage tag: Roll paper stand is mandatory option.
If the users use Fanfold baggage tag: Roll paper stand is not mandatory option.

STACKER
‐ P/N: KD03537‐B200
‐ For normal ATB1 boarding pass use

17 Copyright 2012 FUJITSU FRONTECH LIMITED

F9860 FAQ (Continued)
8) Does the F9860 include a cutter?
> Yes, the cutter is included in the standard configuration.
9) Does the F9860 include the AC power cable?
> No, they do not come with the printer.
Because every airport counter has different lengths and every country has
different electrical standards, the customers must procure the cables separately.
Please see below for reference.

FUJITSU’s airline printer

Power cable connector
(125V AC 7A or 250V AC 7A)

18 Copyright 2012 FUJITSU FRONTECH LIMITED

F9860 FAQ (Continued)
10) When I install GPP application to my PC, this message is popped up, what’s this?

> Your PC needs to be installed Microsoft.Net Framework 2.0.

Please go to http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=ja
and do Windows Update.

11) How do you configure the printer as an ATB vs. BTP if there is no display?
> “Printer Selector Tool” (Please refer to Maintenance Manual P140 ~)
will configure the printer as an ATB vs. BTP through PC displays.
Switching ATB ‐> BTP or BTP‐> ATB will take less than 2 minutes.

19 Copyright 2012 FUJITSU FRONTECH LIMITED

F9860 FAQ (Continued)
12) Does FUJITSU have support centers? Which locations?
> Yes, FUJITSU’s partner, Level‐1, has worldwide support centers.

Europe area
Level‐1@London

New Delhi Japan area North & South America area

Level‐1@India Fujitsu @Tokyo Atlanta
Houston, TX
Middle East area Michigan
Level‐1@Dubai
Apecia@Malaysia

Asia Pacific area

Level‐1@Singapore
South Africa
Level‐1 SA@Johannesburg

10 Repair Centers Worldwide As of Oct / 2012

20 Copyright 2012 FUJITSU FRONTECH LIMITED
F9860 FAQ (Continued)
13) Do you have additional service program for F9860 support?
> FUJITSU’ partner Level‐1 is able to offer service program called
“Enhanced Warranty program”
• Level‐1 stores and supplies all replacement modules to the customer at no additional cost.
• Replacement modules are sent directly to the site, in re‐useable packaging, for delivery
within 72 hours. The defective module is collected by Level‐1 as soon as the engineer has
installed the replacement module.
• Level‐1 provides all logistics at no extra cost. Units are sent using CIF incoterms – any duties
and taxes are payable locally
• Access to Level‐1 technical support line
• (http://www.level1fujitsu.com/supportlogin.php) or
send e‐mail to [email protected]
• Access to Level‐1’s self‐help website (http://www.level1fujitsu.com/)

For Enhanced Warranty Program quote, please contact Level‐1 UK.

21 Copyright 2012 FUJITSU FRONTECH LIMITED

F9860 FAQ (Continued)
14) The F9860 power supply connector to the printer comes out easily. Why?
> The connector is not connected properly. Please see the procedure below.
The connector is designed to prevent it from accidentally being disconnected.

To insert the connector into the printer:

(1) Use one hand to pinch the base of the cable above the connector shroud
(2) Use the other hand to slide the connector shroud upwards (toward the cable)
(3) Insert the connector into the printer connector until it locks in place with a “click” sound.

(1) Base of the cable (2) Outer section of the connector (3)Connect the plug of the
power cable to electrical outlet.

22 Copyright 2012 FUJITSU FRONTECH LIMITED

F9860 FAQ (Continued)
15) Let me know the dimensions and weight of the F9860?
> Please see attached table below.

Millimeter Width Height Depth Weight

# Item
(mm) (mm) (mm) (Kg)
1 F9860 128 145 207 1.9
2 F9860 + Roll Paper Stand 133 210 450 3.4
3 F9860 + Stacker 132 200 266 2.7
Inch Width Height Depth Weight
# Item
(inch) (inch) (inch) (pound)
1 F9860 5.0 5.7 8.1 4.2
2 F9860 + Roll Paper Stand 5.2 8.3 17.7 7.6
3 F9860 + Stacker 5.2 7.9 10.5 5.9

23 Copyright 2012 FUJITSU FRONTECH LIMITED

F9860 FAQ (Continued)
16) We can not connect to printer from GPP Application, or got a wrong print out.
> When you use both the spooler driver and GPP Application to one printer,
please remove "Enable bidirectional support“ check in F9860 properties

1) Click [Start] ‐ [Printers and Faxes].

2) Select the F9860 driver and right click to

open the [Property].

3) Click the [Port] tag.

4) Remove the "Enable bidirectional

support"

24 Copyright 2012 FUJITSU FRONTECH LIMITED

F9860 FAQ (Continued)
17) Where can we download latest F9860 GPP application at?
> Please access to the link below
to download. The 4 words password
will be required

http://www.frontech.fujitsu.com/en/services/atp/downloads/

If you need the password,

please contact with
http://www.frontech.fujitsu.com/en/contact/

25 Copyright 2012 FUJITSU FRONTECH LIMITED

F9860 FAQ (Continued)
18) We need the airline printer which is able to print
First class, Economy class boarding pass and baggage tag in one printer.
Does FUJITSU have solutions?
> Yes we do! If you have 3 of the F9860, you can use them as 3 feeders printer.

Airline Applications

First F9860 for Second F9860 for Third F9860 for

First class ticket Economy class ticket Baggage tag
(Bin1) (Bin2)
26 Copyright 2012 FUJITSU FRONTECH LIMITED
F9860 FAQ (Continued)
19) How much is F9860?
> For quote, please contact Level‐1 UK. [email protected]

P/N Description Lead Time

KD03537‐A001 F9860 GPP 6 weeks A.R.O
Option
KD03537‐B010 Roll Paper Stand 2 month A.R.O
KD03537‐B200 Stacker 2 month A.R.O

F9860
ATB1/BTP/GPP

27 Copyright 2012 FUJITSU FRONTECH LIMITED

28 Copyright 2010 FUJITSU LIMITED