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Assignment 5 Solution 2

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36 views2 pages

Assignment 5 Solution 2

Uploaded by

tyagiyash952
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Name: _yashtyagi______________________

Roll No.__322001013_____________________
Course_BBA fas______________________

University of Petroleum & Energy Studies


School of Business
Kandoli Dehradun

Assignment 5 : Organizational Behavior


One page typed submission

Explain citing relevant practical examples, the various conflict handling intentions.

Intentions are decisions to act in a given way , intentions intervene between peoples
perception and emotions and their overt behavior .
Using two dimensions cooperativeness and assertiveness five conflict – handling
intentions can be identified
Conflict-Handling Intention
There are 5 conflict-handling intentions;

Competing (I Win, You Lose),


Collaborating (I Win, You Win),
Avoiding (No Winners, No Losers),
Accommodating (I lose, You win), and
Compromising (You Bend, I Bend)

Competing- When one person seeks to satisfy his or her interests regardless of the
impact on the other parties to the conflict, he is competing.

The competition involves authoritative and assertive behaviors.

Collaborating- A situation in which the parties to conflict each desire to satisfy fully the
concerns of all the parties.

In collaborating, the parties intend to solve the problem by clarifying differences rather
than by accommodating various points of view.

Collaborating aims to find a solution to the conflict by cooperating with other parties
involved.

Avoiding - A person may recognize that a conflict exists and want to withdraw from it
or suppress it. Avoiding included trying to just ignore a conflict and avoiding others
with whom you disagree.

In this approach, there is withdrawal from the conflict. The problem is being dealt with
through a passive attitude.
Accomodation - The willingness of one partying a conflict top lace the opponent’s
interest above his or her own.

Accommodation involves having to deal with the problem with an element of self-
sacrifice; an individual sets aside his concerns to maintain peace in the situation.

Compromising - A situation in which each party to a conflict is willing to give up


something.

Intentions provide general guidelines for parties in a conflict situation. They define each
party’s purpose.

Collaboration example - Terry and Janet are leading the design of a new prototype.
They are having difficulties, as Terry wants to incorporate a specific set of features.
Janet wants to incorporate a different set of features.

To reach a solution, they sit down, talk through each feature, why it is (or isn’t)
important, and finally reach a solution, incorporating a mix of their features and some
new ones they realized were important as they negotiated.

Competing example - Cecile and Eduardo have been fighting over which one of them
will have to deal with a particularly difficult client. Neither wants to put in the time and
effort and has been arguing that it is the other’s job to deal with it. Sophia decides it is
Cecile’s job to handle the client, even though it arguably could be either person’s job.

Compromising example - Rosa and Charles are in charge of the advertising budget for
the next quarter. Rosa wants to hire a full-time social media person, while Charles
wants to increase targeted digital ads.

A compromise is reached by hiring a social media person to work part-time, with the
remainder of the budget being spent on digital advertising.

Avoiding example - Jake and Amy have been collaborating on the new UX design for
weeks. The deadline is looming and they are increasingly unable to agree on changes.

The deadline is pushed back and they both are given the day to work on other projects.
The space to take a break from each other, as well as the extra time to complete their
project, allows them to cool down and resume in a more collaborative mindset.

Accomodation example - In a marketing meeting, the colors for the new spring
campaign are being discussed. Raymond is adamant that choice A is the best choice.
Gina thinks that choice B is slightly better, but decides to let Raymond choose the
colors, to avoid arguing about two choices that she thinks are both fine.

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