4003867 Rev A

DCM User’s Guide

Please Read

Important
Please read this entire guide. If this guide provides installation or operation
instructions, give particular attention to all safety statements included in this guide.
Notices

Trademark Acknowledgments
Scientific Atlanta is a registered trademark of Scientific-Atlanta, Inc.
Continuum DVP and SciCare are trademarks of Scientific-Atlanta Inc.
Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks of
Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
All other trademarks shown are trademarks of their respective owners.

Publication Disclaimer
Scientific-Atlanta, Inc., assumes no responsibility for errors or omissions that may
appear in this publication. Scientific-Atlanta, Inc., reserves the right to change this
publication at any time without notice. This document is not to be construed as
conferring by implication, estoppel, or otherwise any license or right under any
copyright or patent, whether or not the use of any information in this document
employs an invention claimed in any existing or later issued patent.

Copyright
© 2006 Scientific-Atlanta, Inc. All rights reserved. Printed in the United States of America.
Information in this publication is subject to change without notice. No part of this
publication may be reproduced or transmitted in any form, by photocopy,
microfilm, xerography, or any other means, or incorporated into any information
retrieval system, electronic or mechanical, for any purpose, without the express
permission of Scientific-Atlanta, Inc.
 Contents

About This Guide v

Chapter 1 Introduction 1
Digital Content Manager ........................................................................................................ 2
IPConfig Tool............................................................................................................................ 4
Upgrade-It Tool........................................................................................................................ 5
Web Browser User Interface................................................................................................... 6

Chapter 2 Obtain and Prepare Configuration Tools 7

Obtaining Configuration Tools from the DCM CD ............................................................ 8
Assigning a Management IP Address with the IPConfig Tool ....................................... 10

Chapter 3 Configure the DCM 13

Logging On or Off the DCM Web UI.................................................................................. 14
Configuring ASI Ports ........................................................................................................... 16
Configuring Transport Streams ........................................................................................... 17

Chapter 4 Configuring the GbE Card 19

Configuring the GbE Card.................................................................................................... 20

Chapter 5 Set Up Transrating Groups 25

Setting Up Transrating Groups............................................................................................ 26

Chapter 6 Configure the DCM as a Staging Processor for SDV 29

Creating and Activating Services ........................................................................................ 30
Changing Services from SD to HD ...................................................................................... 32

Chapter 7 Upgrade DCM Software 33

Installing the Upgrade-It Tool.............................................................................................. 34
Upgrading the DCM Software ............................................................................................. 35

4003867 Rev A iii

Contents

Chapter 8 Customer Information 39

Customer Support.................................................................................................................. 40
Return Products for Repair................................................................................................... 41

Appendix A Configure Multiprogram Transport Streams

on a DCM 43
Overview................................................................................................................................. 44
Configuring the GbE Card.................................................................................................... 45
Creating and Activating Services ........................................................................................ 49
Entering a Multicast IP Address .......................................................................................... 50

Appendix B Back Up and Restore the DCM Configuration 51

Backing Up the DCM Configuration................................................................................... 52
Restoring a Previous DCM Configuration ......................................................................... 53

Appendix C Troubleshooting 55
Visible Video Corruption when a Using DCM for Rate Limiting .................................. 56

iv 4003867 Rev A
 About This Guide

About This Guide

Introduction
This quick reference guide provides the necessary information for experienced and
trained personnel to configure the Digital Content Manager (DCM) Model D9900.
For detailed descriptions of the configuration process, refer to documents listed in
the Related Publications portion of this section.

Purpose
This guide is written for personnel who are responsible for configuring a DCM.

Scope
This guide assumes that the DCM has been installed in the rack. This guide does not
provide instructions for installing the DCM.

Audience
This guide is intended for authorized and trained personnel who are responsible for
configuring the DCM. To use this guide, personnel should have a basic knowledge
of the technology used in relation to this product.

Related Publications
You may find the following publications useful as resources when you implement
the procedures in this document. Check the copyright date on your resources to
assure that you have the most current version. The publish dates for the following
documents are valid as of this printing. However, some of these documents may
have since been revised:
Digital Content Manager (DCM) Model D9900 Configuration Guide (part number
4011746, published July 2006)
Digital Content Manager (DCM) Model D9900 Data Sheet (part number 7004373,
published June 2006)
Digital Content Manager (DCM) Model D9900 System Guide (part number 4011745,
published January 2006)

Document Version
This is the first release of this document.

4003867 Rev A v
 1 Chapter 1
Introduction
This chapter provides an overview of the Digital Content Manager
(DCM) Model D9900 and the tools used to install and configure the
DCM.

In This Chapter
ƒ Digital Content Manager ....................................................................... 2
ƒ IPConfig Tool .......................................................................................... 4
ƒ Upgrade-It Tool....................................................................................... 5
ƒ Web Browser User Interface.................................................................. 6

4003867 Rev A 1
Chapter 1 Introduction

Digital Content Manager

The DCM is a compact, 2-rack-unit chassis configurable with up to four interface
cards, with each having either 10 ASI ports or 2 pairs of Gigabit Ethernet (GbE)
ports. The DCM can be provided with up to four coprocessor cards to support
advanced MPEG processing functions.
The major purposes of the DCM are re-multiplexing and grooming of content. The
DCM supports extensive transport stream and program analysis to allow the
operator to easily configure the program streams as well as troubleshoot any content
transport problem. The device performs program-level bit rate measurements on
both incoming and outgoing streams. Together with Scientific Atlanta's Continuum
DVP SI-Server, all customized and even non-compliant situations may be addressed.
The DCM supports hot-swappable and redundant power supplies and hot
swappable cooling fans.
The DCM is controlled using a simple and intuitive graphical user interface (GUI).

DCM Front Panel

The following illustration shows the front panel of a DCM.

2 4003867 Rev A
 Digital Content Manager

DCM Back Panel

The following illustration shows the back panel of a DCM.

On the back panel, LEDs are to the right of each ASI and GbE connector. These LEDs
function as follows:
Green indicates an input LED.
Amber indicates an output LED.
Blinking indicates the port is active and there is data flow (in or out) on the
corresponding port.
Unlit LED indicates that the port is disabled.

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Chapter 1 Introduction

IPConfig Tool
The IPConfig tool allows you to assign the management IP address to the DCM. The
IPConfig tool can be retrieved from the Scientific Atlanta FTP server and is also
available on the Configuration Tools CD that is included with the DCM.
Important! Make sure that you do not have a firewall, such as, BlackICE or
Windows Firewall, running as it will block the communication between the IPConfig
tool and the DCM.
In addition, if you have multiple network interface cards, such as those used for
wireless connections, make sure that only the interface connected to the DCM is
enabled. For example, if you have a wireless network interface on a laptop, but are
using the wired port to connect to the DCM, disable the wireless card to ensure
correct operation.
The following illustration shows the main page of the IPConfig tool.

4 4003867 Rev A
 Upgrade-It Tool

Upgrade-It Tool
To facilitate the software upgrade of a DCM, Scientific Atlanta has developed the
Upgrade-It tool. This tool can be retrieved from the Scientific Atlanta FTP server and
is also available on the Configuration Tools CD that is included with the DCM. After
installing the Upgrade-It tool on a PC or laptop connected to the DCM, you can use
the tool to upgrade DCM software. The following illustration shows the main page
of the Upgrade-It tool.

4003867 Rev A 5
Chapter 1 Introduction

Web Browser User Interface

The Web browser user interface allows you to configure the cards installed in the
DCM. The Web browser user interface is a pure HTML-based graphical user
interface (GUI) that can be opened using Microsoft Internet Explorer 6.0 or later.
Entering the IP address of the DCM in the URL of the Web-browser GUI opens the
browser of the device. The following illustration shows the Login page of the DCM
GUI.

6 4003867 Rev A
 2 Chapter 2
Obtain and Prepare
Configuration Tools
This chapter provides instructions for unloading configuration tools
from the Configuration Tools CD that is included with the DCM. This
chapter also provides instructions for preparing the tools so they can
be used to configure the DCM.

In This Chapter
ƒ Obtaining Configuration Tools from the DCM CD ........................... 8
ƒ Assigning a Management IP Address with the IPConfig Tool ...... 10

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Chapter 2 Obtain and Prepare Configuration Tools

Obtaining Configuration Tools from the DCM CD

This section provides instructions for unloading the following tools from the
Configuration Tools CD that is included with the DCM to a PC or laptop connected
to the DCM:
IPConfig tool
Upgrade-It tool

Before You Begin

Important! This procedure assumes that you have already installed the DCM in a
rack unit.
Before you begin, obtain the following items:
A PC or laptop that can be connected to the DCM and that meets the
requirements listed in the System Requirements section on this page
A length of Ethernet cable that is sufficient to connect the DCM to the PC or
laptop
Configuration Tools CD (included with the DCM)

System Requirements
To install and use these tools, the PC or laptop connected to the DCM should meet
the following minimum requirements:
Pentium processor, minimum 166 MHz
128 MB of RAM
SVGA graphics adapters with 800 x 600 minimum resolution
Windows-compatible mouse
Any of the following operating systems:
- Windows 98 or Me
- Windows NT 4.0
- Windows 2000
- Windows XP

8 4003867 Rev A
 Obtaining Configuration Tools from the DCM CD

Unloading Tools from the Configuration Tools CD

Complete this procedure to unload the IPConfig and Upgrade-It tools from the
Configuration Tools CD.
1 Connect the Ethernet crossover cable from the PC or laptop to one of the
Management ports on the back of the DCM.

2 Insert the Configuration Tools CD into the CD-ROM drive of the PC.
3 Install the contents of the CD into the PC or laptop connected to the DCM.
4 Unzip the zipped file and locate a folder for the Configuration Tools.
5 Go to Assigning a Management IP Address with the IPConfig Tool (on page 10).

4003867 Rev A 9
Chapter 2 Obtain and Prepare Configuration Tools

Assigning a Management IP Address with the

IPConfig Tool
After you have moved the IPConfig tool to the PC or laptop connected to the DCM,
complete this procedure to use the IPConfig tool to assign a Management IP address
to the DCM. Refer to the following figure as you complete this procedure; the
numbers in the figure correspond to key steps in the procedure.

1 Before you begin, verify that the following features are disabled:
ƒ The firewall, if your system has a firewall, such as BlackICE or Windows
Firewall. If you fail to disable it, the firewall will block the communication
between the IPConfig tool and the DCM.
ƒ Extra interfaces. If you are using multiple network interface cards, such as
those used for wireless connections, and you fail to disable all interfaces
except for the interface connected to the DCM, unexpected results may occur.
For example, if you have a wireless network interface on a laptop, but you
are using the wired port to connect to the DCM, disable the wireless card;
otherwise, unexpected results may occur.
2 Verify that the IP interface has an IP address set. For example, when using a
back-to-back cable on a PC that normally uses dynamic host configuration
protocol (DHCP), enter a fixed IP address; otherwise, unexpected results may
occur.
3 Launch the IPConfig tool. The main window of the IPConfig tool opens and
shows the device interface parameters.
4 Double-click the management port IP you wish to change. The Set Options
window opens for the port you selected.

10 4003867 Rev A
 Assigning a Management IP Address with the IPConfig Tool

5 As necessary, click in each of the following fields of the Set Options window, and
change an address shown to one that your system requires:
ƒ IP Address: Enter the Management IP address for the 10/100 IP port.
ƒ Subnet Mask: Enter the subnet mask for the 10/100 IP port.
ƒ Gateway: Enter the gateway address for the 10/100 port.
Note: The following default values are already assigned to addresses of the
10/100 IP port:
– IP Address: 150.158.230.250
– Subnet Mask: 255.255.248.0
– Gateway: 150.158.231.250
6 Click OK to make your changes permanent and close the Set Options window.
7 Repeat this process to assign the Management IP address to any additional
DCMs.
8 Go to Configure the DCM (on page 13).

4003867 Rev A 11
 3 Chapter 3
Configure the DCM
This chapter describes how to use the IPConfig tool and DCM Web UI
to configure the DCM.

In This Chapter
ƒ Logging On or Off the DCM Web UI................................................. 14
ƒ Configuring ASI Ports.......................................................................... 16
ƒ Configuring Transport Streams .......................................................... 17

4003867 Rev A 13
Chapter 3 Configure the DCM

Logging On or Off the DCM Web UI

To prevent unauthorized users from gaining access to the DCM, the DCM UI is
provided with a security feature. This feature confirms the identify of users who are
attempting to access the device and protects the device configuration from
inappropriate access by users.
The security feature is provided with one user account with the following default
security values:
User Name: User
Password: User
Note: Both the User Name and Password are case-sensitive.

Logging On the DCM UI

Complete the following steps to log on the DCM UI.
1 From the PC or laptop, open the DCM_ConfigTools folder and then start the
DCM UI. The Login window opens, similar to the following example.

2 From the User Login window, enter the user name in the User Name box and the
password in the Password box.
Note: Both values are case-sensitive. The default values are User.

14 4003867 Rev A
 Logging On or Off the DCM Web UI

3 Press Login. The DCM main window opens, similar to the following example.
Note: After 30 minutes of user inactivity, users are automatically logged out.

Logging Off the DCM UI

To log off the Web UI, click Logout User. The DCM UI logs off and displays the User
Login page.

4003867 Rev A 15
Chapter 3 Configure the DCM

Configuring ASI Ports

Refer to the following figure as you complete the steps to configure the ASI ports on
the DCM. The numbers in the figure correspond to steps in the following procedure.
Important! To complete this procedure, you must be logged in to the DCM UI. For
assistance, see Logging On or Off the DCM Web UI (on page 14).

1
4

Input Ports

3
Output Ports

Complete the following steps to set up ASI ports on the DCM.

Important! To complete this procedure, you must be logged in to the DCM UI. For
assistance, see Logging On or Off the DCM Web UI (on page 14).
1 Click Configuration. The Configuration window opens.
2 Double-click the ASI Card. The Configuration-Interface window opens for the
ASI card.
3 From the I/O Settings table, change the Type field to Input or Output as needed.
Note: By default, ports 1 to 5 are input ports and ports 6 to 10 are output ports.
4 Click Apply.
Note: On the back panel of the DCM, the indicator LEDs are as follows:
ƒ Green indicates an input LED.
ƒ Amber indicates an output LED.
ƒ Blinking indicates there is data flow (in or out) on the corresponding port.
ƒ Unlit LED indicates that the corresponding port is disabled.
5 Go to Configuring Transport Streams (on page 17).

16 4003867 Rev A
 Configuring Transport Streams

Configuring Transport Streams

If you have Digicipher video feeds, you MUST configure the input stream type to
“DC-II” so that the video tag, 0x80, is handled correctly.
Note: DC-II represents Digicipher Video.
If no service description table (SDT) is present in the incoming transport stream, you
can manually configure the program names to simplify configuration. Once
configured, the DCM can output the names you assign, making configuration of
downstream devices easier.
Refer to the following figure as you complete these steps to configure transport
streams on the DCM. The numbers in the figure correspond to steps in the following
procedure.

4003867 Rev A 17
Chapter 3 Configure the DCM

Complete the following steps to set up transport streams on the DCM.

Important! To complete this procedure, you must be logged in to the DCM UI. For
assistance, see Logging On or Off the DCM Web UI (on page 14).
1 From the Login window, click Service. The DCM Service window opens in Card
mode.
2 Click the View arrow and select TS. The DCM Service window opens in
Transport Stream mode and shows transport streams in a tree format. Each item
in the list represents a DCM port. The position of the card and the port number
to which the transport stream belongs is indicated in parentheses beside the
transport stream.
3 Double-click a transport stream. The Service Settings table opens, similar to the
example in step 4.
4 Click the Input Standard arrow and select the appropriate mode from the list.
For example, because the majority of streams in North America carry Dolby AC-
3 Audio (Elementary Stream type 0x81) and not MPEG audio, select ATSC so the
DCM correctly identifies these streams.
Note: The default mode is DVB (Digital Video Broadcasting).

5 If necessary, change any service name by changing the name listed in the User
Name box.
6 Click Apply to make your change permanent.
7 Click Reload to refresh the names for the incoming and outgoing services.

18 4003867 Rev A
 4 Chapter 4
Configuring the GbE Card
This chapter describes how to configure GbE card.

In This Chapter
ƒ Configuring the GbE Card .................................................................. 20

4003867 Rev A 19
Chapter 4 Configuring the GbE Card

Configuring the GbE Card

This section provides instructions for configuring the GbE card by completing the
following tasks:
1 Set up the IP address of the GbE card.
2 Set up the default gateway for the GbE port.
3 Set up the default GbE port values.

Setting Up the GbE IP Address

Refer to the following figure as you complete the steps in this section to set up the
GbE IP address. The numbers in the figure correspond to steps in the following
procedure.
Important! To complete this procedure, you must be logged in to the DCM UI. For
assistance, see Logging On or Off the DCM Web UI (on page 14).

1
4

20 4003867 Rev A
 Configuring the GbE Card

1 From the DCM Login window, click Configuration. The Configuration window
opens.
2 Double-click the GbE Card. The Configuration-Interface window opens for the
GbE card.
3 In the appropriate boxes, enter the IP Address assigned to this port and the
Subnet Mask to which the IP address belongs.
Important! The octets of the IP address must be separated by dots.
4 Click Apply to make the changes permanent.
5 Repeat steps 1 to 4 for each additional GbE card.
6 Keep this window open and continue with Setting Up the Default Gateway for a
GbE Port (on page 21).

Setting Up the Default Gateway for a GbE Port

Refer to the following figure as you complete the steps in this section to set up the
default gateway for the port. The numbers in the figure correspond to steps in the
following procedure.

2
1 From the DCM Login window, click Configuration. The Configuration window
opens and shows the System Settings pane.
2 Double-click the GbE Card. The Configuration-Interface window opens for the
GbE card.
3 Click Routes. The Configuration-Routes window opens.

4003867 Rev A 21
Chapter 4 Configuring the GbE Card

4 From the Add New Static Route table, complete the following steps:
a Select the appropriate port (1, 2, 3, or 4).
b Click the Default Gateway box to enable this setting.
c In the Gateway field, enter the IP address.
Note: The octets of the IP address must be separated by dots.
5 Click Add to make these changes permanent.
6 Continue with Setting Up the Default GbE Port Values (on page 22).

Setting Up the Default GbE Port Values

Refer to the following figure as you complete the steps in this section to set up the
default gateway.

1 From the DCM Login window, click Configuration. The Configuration window
opens.
2 Double-click the GbE Card. The Configuration-Interface window opens for the
GbE card.
3 Click Default Settings. The Configuration-Default Settings window opens.
4 In the Start IP Address field, enter the GbE IP address for the output device.
5 In the Start UDP Port field, enter a starting UDP port number.
Tip: To help you track and manage services, give the starting UDP port number
the same number as the Source ID on the DNCS.
6 In the Bit Rate (Mbps) field, enter 3.75.

22 4003867 Rev A
 Configuring the GbE Card

7 Click the Increment Scheme arrow and select UDP Port + 1.

8 Click Apply to make your changes permanent.
9 Go to Set Up Transrating Groups (on page 25).

4003867 Rev A 23
 5 Chapter 5
Set Up Transrating Groups
Services that should participate in a transrating process, must be
added to a Transrating group. This chapter describes how to create
transrating groups.
Before you can complete the procedures in this chapter, make certain
that you have first completed the procedures in Configure the DCM
(on page 13).

In This Chapter
ƒ Setting Up Transrating Groups........................................................... 26

4003867 Rev A 25
Chapter 5 Set Up Transrating Groups

Setting Up Transrating Groups

Services that should participate in a transrating process, must be added to a
Transrating group. Refer to the following figure as you complete the steps in this
section to set up transrating groups. The numbers in the figure correspond to steps
in the following procedure.
Important! To complete this procedure, you must be logged in to the DCM UI. For
assistance, see Logging On or Off the DCM UI (see "Logging On or Off the DCM
Web UI" on page 14).
Important! Before you can complete the procedures in this chapter, make certain
that you have first completed the procedures in Configure the DCM (on page 13).

2
3

Complete the following steps to set up transrating groups.

1 Have you completed the procedures in Configure the DCM (on page 13)?
ƒ If yes, from the DCM Login window, click Service. The Service window
opens.
ƒ If no, first configure the DCM. Go to Configure the DCM (on page 13).
2 In the DCM Output tree, click the desired GbE card to display its directory.
3 Double-click the desired port. The Service window updates and shows the TS
Settings table.

26 4003867 Rev A
 Setting Up Transrating Groups

4 Click Transrating. The Service window updates and shows the Transrating
Group Settings table, similar to the following example.

7 5 6
5 In the Name field of the Add New Transrating Group table, type a name for the
transrating group.
6 In the Total Bit Rate (Mbps) field, enter the bit rate that can be used by the
transrating group.
Important! If configuring an SDV system, ensure that the total bit rate for the
transrater group is equal or greater to the sum of the individual streams. For
example, 20 streams with a bit rate limit set to 4 Mbps each should have a group
rate of at least 80 Mbps.
Note: The total bit rate of a transrating group can vary from 1 to 1000 Mbps.
7 Click Add to make your changes permanent. The Service window updates and
shows the settings that have been added to the Transrating Group table.

4003867 Rev A 27
 6 Chapter 6
Configure the DCM as a
Staging Processor for SDV
This chapter describes how to set up the DCM as a staging processor
for switched digital video (SDV).
Note: Before you can complete the procedures in this chapter, make
certain that you have first completed the procedures in Setting Up
Transrating Groups (on page 26).

In This Chapter
ƒ Creating and Activating Services ....................................................... 30
ƒ Changing Services from SD to HD..................................................... 32

4003867 Rev A 29
Chapter 6 Configure the DCM as a Staging Processor for SDV

Creating and Activating Services

Complete the following steps to create and activate services.
Important! To complete this procedure, you must be logged in to the DCM UI. For
assistance, see Logging On or Off the DCM Web UI (on page 14).
1 From the DCM main window, click Service. The Service window opens in Tree
View.
2 Click the View arrow and select Service. The Service window updates and
shows the Input Services table in the left pane.
3 Click the DCM Output directory tree to display the Transrating group.
Note: This group was created in steps 5 to 7 of the procedure Setting up
Transrating Groups (on page 26).

4 From the Input Services table, select a service and drag it to the newly created
transrating group, as indicated by the circles in the example shown above.
5 To activate the stream, double-click the service listed under the newly created
group. The Service-TS Output window updates and shows the TS Settings
window for the stream you selected.
6 From the Streaming column, select Active.
7 Click Apply to make your changes permanent.
8 On the DCM main window, click Service. The Service-Transrater window opens.

30 4003867 Rev A
 Creating and Activating Services

9 Double-click the newly created group. The Transrating Group Settings window
opens, similar to the following example.

10 From the Rate Control column for each respective service, select one of the
following options:
ƒ For a music service, select Pass Through.
ƒ For SD/HD services, select Rate Limited.
11 In the Max Bit Rate (Mbps) window, enter the appropriate bit rate.
Note: The following values are the recommended rates:
ƒ HDTV streams use 15 Mbps.
ƒ SDTV streams use 3.75 Mbps.
12 Click Apply to make your changes permanent.
13 Do you need to change the format of any services from SD to HD?
ƒ If yes, go to go to Changing Services from SD to HD (on page 32).
ƒ If no, you have successfully created and activated services.

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Chapter 6 Configure the DCM as a Staging Processor for SDV

Changing Services from SD to HD

Complete the following steps to change a service form SD to HD.
1 From the DCM main window, click Service. The Service window opens in Tree
View.
2 From the DCM Outputs area, expand the appropriate card to show the ports on
the card.
3 Browse to the desired service and double-click the service. The Service window
opens in TS Output view and shows the TS Settings table.
4 From the sub-menu, click the Service button. The Service window opens in
Service view and shows the Service Settings table, similar to the following
example.

5 Click the SD/HD arrow and select the appropriate format for the service.
6 Click Apply to make your changes permanent.
7 Do you have other service formats to change?
ƒ If yes, click Service in the DCM main window, and repeat steps 3 to 6.
ƒ If no, you have successfully changed services from SD to HD.

32 4003867 Rev A
 7 Chapter 7
Upgrade DCM Software
When a new version of DCM software is available, you can use the
Upgrade-It tool to download the new software to the DCM. This
chapter describes how to install the Upgrade-It Tool on a PC or laptop
connected to the DCM. It also describes how to use the Upgrade-It tool
to upgrade DCM software.

In This Chapter
ƒ Installing the Upgrade-It Tool ............................................................ 34
ƒ Upgrading the DCM Software............................................................ 35

4003867 Rev A 33
Chapter 7 Upgrade DCM Software

Installing the Upgrade-It Tool

After you have assigned a Management IP address to the DCM, complete this
procedure to install the Upgrade-It tool on the PC or laptop connected to the DCM.
1 Open the Tools folder and then locate and open the Upgrade-It folder.
2 From the Upgrade-It folder, double-click the Upgrade-It.exe file. The
InstallShield Wizard dialog box opens.
3 Follow the InstallShield Wizard prompts to install the Upgrade-It tool. For
detailed instructions, refer to Software Upgrade in Digital Content Manager
(DCM) Model D9900 Configuration Guide.
4 Go to Upgrading the DCM Software (on page 35).

34 4003867 Rev A
 Upgrading the DCM Software

Upgrading the DCM Software

After you have installed the Upgrade-It tool onto the PC or laptop connected to the
DCM, complete this procedure to upgrade the DCM software whenever an upgrade
is necessary.
1 Open the DCM_ConfigTools folder and locate the Upgrade-It folder.
2 From the Upgrade-It folder, locate the Upgrade-IT executable and double-click it
to execute the program. The Upgrade-It main window opens, similar to the
following example.
Note: If you get an error message, ignore it and click OK to close the message.

3 Does the IP Address shown in the Targets list match the IP address assigned to
the DCM when it was installed?
ƒ If yes, go to step 6.
ƒ If no, select and highlight the IP Address box in the Targets list and click
Remove. The IP address is removed from the Targets list.
4 Click Add and enter the Management IP address of the DCM server.

4003867 Rev A 35
Chapter 7 Upgrade DCM Software

5 Click Refresh. The address is added to the Slot Details list, similar to the
following example.

6 In the Available Modules box, click Open.... The Open window appears.
7 Browse to the DCM_ConfigTools directory where you unzipped the ConfigTools
files.
8 Open the Continuum DVP Digital Content Manager Upgrade Package
directory and select DCM Software.txt executable.

36 4003867 Rev A
 Upgrading the DCM Software

9 Click Refresh, click Select, and then click Flash. Upgrade-It displays a message
asking you to confirm that you want to downgrade the target files listed.

10 Click Yes. Upgrade-It begins flashing and displays its progress in the Flash
Status window, similar to the following example.

11 When the Flash Status window indicates that flashing is complete and that the
upgrade was successful, click Close to close the window.

4003867 Rev A 37
 8 Chapter 8
Customer Information
Introduction
This chapter contains information on obtaining product support and
returning products to Scientific Atlanta.

In This Chapter
ƒ Customer Support ................................................................................ 40
ƒ Return Products for Repair.................................................................. 41

4003867 Rev A 39
Chapter 8 Customer Information

Customer Support
If You Have Questions
If you have questions about this product, contact your distributor or sales agent for
information.
If you have technical questions, telephone your nearest Scientific Atlanta office at
one of the following telephone numbers.

The Americas
United States SciCare™ Technical Support
Broadband Services
Atlanta, Georgia ƒ For Digital Broadband Delivery System products
only, call:
– Toll-free: 1-800-283-2636
– Local: 770-236-2200
– Fax: 770-236-2488

ƒ For all products other than Digital Broadband

Delivery System, call:
– Toll-free: 1-800-722-2009
– Local: 770-236-6900
– Fax: 770-236-2306
Customer Service

ƒ Toll-free: 1-800-722-2009

ƒ Local: 770-236-6900

ƒ Fax: 770-236-5477

The United Kingdom and Europe

United Scientific Atlanta Product Information
Kingdom Western Europe
ƒ Telephone: +44 (0) 8708-325-449
Reading, Berkshire
Technical Support

ƒ Telephone: +44 (0) 8708-325-420

ƒ Fax: +44 (0) 8708-325-444

Additional Information
Access your company's extranet site to view or order additional technical
publications. For accessing instructions, contact your Scientific Atlanta marketing
manager. Check your extranet site often as the information is updated frequently.

40 4003867 Rev A
 Return Products for Repair

Return Products for Repair

You must obtain a return material authorization (RMA) number before you send
products to Scientific Atlanta for repair or upgrade. To return a product for repair or
upgrade, complete the following steps.
1 Obtain the following information about the product that you want to return for
repair or upgrade:
ƒ The name and model number (if applicable) of the product and the quantity
of returns
ƒ A reason for the return, such as upgrade or failure symptom
ƒ Your company name, contact, telephone number, email address, fax number,
repair disposition authority, and any service contract details
ƒ A purchase order number
Notes:
– If you are unable to issue a purchase order at the time you request an
RMA number, a proforma invoice will be sent to you at the completion of
repair. This invoice lists all costs incurred.
– Scientific Atlanta must receive a purchase order within 15 days of receipt
of proforma.
Important! In-warranty products can accrue costs through damage or misuse, or
if no problem is found. Products incurring costs will not be returned to the
customer without a valid purchase order.
2 Telephone or fax Factory Services at one of the following numbers to request an
RMA number:
ƒ From North America, call: ƒ From Latin America, call:
– Tel: 1-800-722-2009 – Tel: +1-770-236-5662
– Fax: 770-236-5477 – Fax: +1-770-236-5888

ƒ From Europe, Middle East, ƒ From Asia Pacific, call:

or Africa, call: – Tel: +852-2588-4746
– Tel: +32-56-445-133 – Fax: +852-2588-3139
– Fax: +32-56-445-051
Result: The customer service representative will provide the RMA number and
the shipping instructions to you.
Note: RMA numbers are only valid for 60 days. You must contact a Scientific
Atlanta customer service representative to revalidate your RMA numbers if the
number is older than 60 days. After the RMA number is revalidated, you can
return the product.

4003867 Rev A 41
Chapter 8 Customer Information

3 Pack the product in its original container and protective packing material.
Important!
ƒ If the original container and packing material are no longer available, pack
the product in a sturdy, corrugated box and cushion it with packing material
that is appropriate for the method of shipping.
ƒ You are responsible for delivering the returned goods to Scientific Atlanta
safely and undamaged. Improperly packaged shipments, which may have
caused additional damage, may be refused and returned to you at your
expense.
ƒ Do not return any power cords or accessories.
4 Write the following information on the outside of the container:
ƒ Your name
ƒ Your complete address
ƒ Your Telephone number
ƒ RMA number
ƒ Problem description (for product failures)
Important! Absence of the RMA number may delay processing your product for
repair. Include the RMA number in all correspondence.
5 Ship the product to the address you receive from the customer service
representative.
Important! Scientific Atlanta does not accept freight collect. Be sure to prepay all
shipments.

42 4003867 Rev A
 A
Appendix A
Appx auto letter

Configure Multiprogram
Transport Streams on a DCM
This appendix describes how to configure multiprogram transport
streams (MPTSs) on the DCM.
Note: Before you can complete the procedures in this chapter, make
certain that you have first completed the procedures in Setting Up
Transrating Groups (on page 26).

In This Appendix
ƒ Overview................................................................................................ 44
ƒ Configuring the GbE Card .................................................................. 45
ƒ Creating and Activating Services ....................................................... 49
ƒ Entering a Multicast IP Address......................................................... 50

4003867 Rev A 43
Appendix A
Configure Multiprogram Transport Streams on a DCM

Overview
This section provides an overview of the tasks you need to complete to set up MPTSs
on the DCM. The rest of this appendix provides detailed procedures for the tasks
listed in this section.
Important! Single program transport streams (SPTSs) are typically used to configure
the DCM in a Scientific Atlanta SDV environment for sessions through the Netcrypt
Bulk Encryptor.

Configuring MPTSs on the DCM

To configure MPTSs on the DCM, you will complete the following tasks.
1 Configure the GbE Card.
2 Create and activate services.
3 Enter a multicast IP address for the service you created.

44 4003867 Rev A
 Configuring the GbE Card

Configuring the GbE Card

This section provides instructions for configuring the GbE card by completing the
following tasks:
1 Set up the IP address of the GbE card.
2 Set up the default gateway for the GbE port.
3 Set up the default GbE port values.

Setting Up the GbE IP Address

Refer to the following figure as you complete the steps in this section to set up the
GbE IP address. The numbers in the figure correspond to steps in the following
procedure.
Important! To complete this procedure, you must be logged in to the DCM UI. For
assistance, see Logging On or Off the DCM Web UI (on page 14).

1
4

2
1 From the DCM main window, click Configuration. The Configuration window
opens.
2 Double-click the GbE card. The Interface pane opens in the Configuration page.

4003867 Rev A 45
Chapter 8 Customer Information

3 In the appropriate boxes, enter the IP Address assigned to this port and the
Subnet Mask to which the IP address belongs.
Important! The octets of the IP address must be separated by dots.
4 Click Apply to make the changes permanent.
5 Repeat steps 1 to 4 for each additional GbE card.
6 Keep this window open and continue with Setting Up the Default Gateway for a
GbE Port (on page 46).

Setting Up the Default Gateway for a GbE Port

Refer to the following figure as you complete the steps in this section to set up the
default gateway for the port. The numbers in the figure correspond to steps in the
following procedure.

2
1 From the DCM Login window, click Configuration. The Configuration window
opens and shows the System Settings pane.
2 Double-click the GbE Card. The Configuration-Interface window opens for the
GbE card.
3 Click Routes. The Configuration-Routes window opens.
4 From the Add New Static Route table, complete the following steps:
a Select the appropriate port (1, 2, 3, or 4).
b Click the Default Gateway box to enable this setting.
c In the Gateway field, enter the IP address.
Note: The octets of the IP address must be separated by dots.

46 4003867 Rev A
 Configuring the GbE Card

5 Click Add to make these changes permanent.

6 Continue with Setting Up the Default GbE Port Values (on page 47).

Setting Up the Default GbE Port Values

Refer to the following figure as you complete the steps in this section to set up the
default gateway.

7 From the DCM Login window, click Configuration. The Configuration window
opens.
8 Double-click the GbE Card. The Configuration-Interface window opens for the
GbE card.
9 Click Default Settings. The Configuration-Default Settings window opens.
10 In the Start IP Address field, enter the GbE IP address for the output device.
11 In the Start UDP Port field, enter a starting UDP port number.
Tip: To help you track and manage services, give the starting UDP port number
the same number as the Source ID on the DNCS.
12 In the Bit Rate (Mbps) field, enter 3.75.

4003867 Rev A 47
Chapter 8 Customer Information

13 Click the Increment Scheme arrow and select UDP Port + 1.

14 Click Apply to make your changes permanent.
15 Go to Creating and Activating Services (on page 49).

48 4003867 Rev A
 Creating and Activating Services

Creating and Activating Services

Complete the following steps to create and activate services.
Important! To complete this procedure, you must be logged in to the DCM UI. For
assistance, see Logging On or Off the DCM Web UI (on page 14).
1 From the DCM main window, click Service. The Service window opens in Tree
View.
2 Click the View arrow and select Service. The Service window updates and
shows the Input Services table in the left pane.
3 Click the DCM Output directory tree to display the port to which you want to
assign a service.
4 From the Input Services table, select a service and drag it to the MPTS, as
indicated in the following example.

5 To activate the stream, double-click the service listed under the newly created
group. The Service-TS Output window updates and shows the TS Settings
window for the stream you selected.
6 From the Streaming column, select Active.
7 Click Apply to make your changes permanent.
8 Go to Entering a Multicast IP Address (on page 50).

4003867 Rev A 49
Appendix A
Configure Multiprogram Transport Streams on a DCM

Entering a Multicast IP Address

Complete the following steps to enter a multicast IP address for the service that you
just created.
1 Click the DCM Output directory tree to display the services that you have
assigned to a port.
2 Double-click on the Multiprogram Transport Stream icon and select View TS
Settings. The Service - TS Output window opens and shows the TS Settings
table.
3 In the IP Address field, enter the destination multicast IP address of the
multicast GQAM modulator.
Note: The destination multicast IP address is found in the Multicast UI that is
accessed from the GQAM UI.
4 In the UDP Port field, enter the port value.
5 Click Apply to make your changes permanent.

50 4003867 Rev A
 B
Appendix B
Appx auto letter

Back Up and Restore the DCM

Configuration
This appendix describes how to back up a DCM configuration and
how to restore the previously saved DCM configuration.

In This Appendix
ƒ Backing Up the DCM Configuration ................................................. 52
ƒ Restoring a Previous DCM Configuration ........................................ 53

4003867 Rev A 51
Appendix B
Back Up and Restore the DCM Configuration

Backing Up the DCM Configuration

After making changes to the DCM configuration, back up the configuration.
Regularly backing up the DCM configuration allows you to restore the previous
DCM configuration in the unlikely event of a failure.
1 From the DCM Login window, click Configuration. The Configuration window
opens.
2 Click Backup. The Configuration - Backup window opens.
3 Click Export. A message window opens and prompts you to select whether you
want to open or save the DCM configuration file.
4 Click Save. The Save As window opens.
5 Browse to the directory where you would like to save the DCM configuration
file.
Note: The DCM configuration file is named settings.tgz.
6 Click Save. A Download Complete window opens to let you know that the
download was successful.
Note: If you have already saved the DCM configuration file, a message window
prompts you to confirm that you want to replace the existing file. Click Yes.
7 Click Close to close the window.

52 4003867 Rev A
 Restoring a Previous DCM Configuration

Restoring a Previous DCM Configuration

Follow these steps to restore the previous DCM configuration in the unlikely event
that you encounter problems after changing the DCM configuration.
1 From the DCM Login window, click Configuration. The Configuration window
opens.
2 Click Backup. The Configuration - Backup window opens.
3 Click Browse. Navigate to the directory where the DCM configuration file that
you would like to restore is stored.
Note: The DCM configuration file is named settings.tgz.
4 Click Import. A message window opens and states that the DCM will be
rebooted, and the message prompts you to verify that you want to restore the
DCM configuration.
5 Click OK. When the DCM completes rebooting, it will operate using the
configuration settings from the file that you selected in step 3.

4003867 Rev A 53
 C
Appendix C
Appx auto letter

Troubleshooting
This Appendix describes how to troubleshoot a DCM.

In This Appendix
ƒ Visible Video Corruption when a Using DCM for Rate
Limiting .................................................................................................. 56

4003867 Rev A 55
Appendix C
Troubleshooting

Visible Video Corruption when a Using DCM for

Rate Limiting
This appendix provides assistance troubleshooting video corruption issues for a
DCM deployed in a typical SDV application. Use the information provided in this
appendix only for assistance troubleshooting a DCM deployed in a typical SDV
application. Otherwise, unexpected results may occur.

Possible Causes of Macroblocking

1 Bad input signal
ƒ Contains MPEG errors that would result in decoding error (tiling/break up)
ƒ Over compressed (previously compressed or encoded at too low a bit rate)
2 Overflow of output buffer on DCM
ƒ Recompression "Max bit rate" set higher than TS "Transport bit rate"
ƒ Incorrect input configuration so video stream is not identified correctly (for
example, Digicipher Video)
ƒ Incorrect recompression configuration (not set to Rate Limit)
ƒ No co-processor card installed
ƒ Not configured for recompression
ƒ Insufficient licenses (so recompression not enabled)
3 Over compression of signal — If you have a high-motion, high-detail channel
such as ESPN, you may need to give a higher rate limit to allow the channel to
preserve picture quality. The rule of thumb is 20% compression.

Solutions to Macroblocking
If your DCM is deployed in a typical SDV application, complete the following steps
to correct common problems.
1 Verify input signal decodes correctly and video quality is as required.
2 From the Service window, double-click the input TS icon ( ) and ensure that the
Input Standard is set correctly as follows:
ƒ Transport steams with Digicipher video (ES type = 0x80) should be set to
DC-II.
ƒ Transport streams with Dolby AC-3 audio (ES type = 0x81) and no
Digicipher video should be set to ATSC.
ƒ Pure DVB feeds should be set to DVB.

3 Double-click the output TS icon ( ) and note the Transport Bit Rate.

56 4003867 Rev A
 Visible Video Corruption when a Using DCM for Rate Limiting

4 Return to the DCM main window and double-click the SPTS Transrating Group
icon ( ) to show the Transrating Group Settings table.
Note: If you do not have an SPTS Transrating Group or if nothing happens when
you click on the icon, check that there a coprocessor fitted to this I/O board and
that is running correctly by performing the following:
a Click Configuration. The Configuration window opens.
b Click Version Info. The Configuration-Version Info window opens.
c Locate the I/O table for this board and verify that the correct version number
shows for the coprocessor that is used. (The version number is to the right of
each I/O CO-P module.)
5 From the Transrating Group Setting table, verify the following:
a The service being checked is set to Rate Limited.
Note: If you cannot set the channel to Rate Limited, that is, it stays on Pass
Through, verify you have sufficient licenses available by performing the
following:
i Click Configuration. The Configuration window opens.
ii Click Licenses. The Configuration-Licenses window opens.
iii Verify that you have sufficient licenses available. (You need one license
for an SD service and four for a HD service.)
b The maximum bit rate for the service is less than or equal to the value you
noted earlier in step 3 for the Transport bit rate.
6 Click Comparison to view the average compression ratio.
a If you see streams with 80%+ compression it likely the stream is either badly
in error or encrypted, and therefore not transratable.
b If you see streams with 30 to 40%+ compression, visually inspect the output
streams to determine if a higher rate limit would be more appropriate, and
hence a lower re-compression.

Status Monitoring
1 Perform the following to verify that there are no "Bandwidth exceeded" alarms.
These indicate streams that are overflowing.
a Click Status. The Status-Input page opens.
b Click Device. The Status-Device page opens.
2 Perform the following to determine if any channels are running with 0 Mbps of
stuffing.
a Click Bit Rates. The Bite Rates-Output page opens.
b In the TBS Rates Overview table, beneath Stuffing (Mbps), click Min to
reorder the data by the minimum stuffing bit rate.
Note: Channels running with 0 Mbps of stuffing could be in error.

4003867 Rev A 57
Scientific Atlanta, A Cisco Company 770.236.5000
5030 Sugarloaf Parkway, Box 465447 www.scientificatlanta.com
Lawrenceville, GA 30042
This document includes various trademarks of Scientific-Atlanta, Inc. Please see the Notices
section of this document for a list of Scientific-Atlanta, Inc., trademarks used in this document.
All other trademarks shown are trademarks of their respective owners.
Product and service availability subject to change without notice.
© 2006 Scientific-Atlanta, Inc. All rights reserved.
December 2006 Printed in United States of America Part Number 4003867 Rev A