Testplansampe

Master
Test
Plan
for retail banking application
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1. Management Summary ............................................................................................. 3
2. Quality and Test Objectives ....................................................................................... 5
3. Requirements Strategy .............................................................................................. 7
4. Test Scope ............................................................................................................... 9
5. Test Strategy .......................................................................................................... 12
6. Test Organization and Human Resources ................................................................. 18
7. Test Environment .................................................................................................... 22
8. Schedule ............................................................................................................... 27
9. Test Management ................................................................................................... 30
10. Risk Management ................................................................................................. 34
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1. Management Summary
1.1 Goals of the Master Test Plan
The primary goal of this Master Test Plan is to outline a comprehensive and structured
approach to the testing of the retail banking application, to determine if the application
meets all the business and technical requirements. This plan serves as a guide to align
testing activities with the overall project objectives, aiming to achieve the following:
• Validate Quality: Validate that the retail banking application performs as expected
across multiple channels, including online platforms, physical branches, ATMs, and
in-person interactions.
• Risk Mitigation: Identify and address potential risks and defects early in our software
development lifecycle to prevent post-release issues.
• Regulatory Compliance: Test that the application complies with all relevant banking
regulations and standards, such as data protection and financial transaction security.
1.2 Summary of the Test Strategy
The test strategy for the retail banking application is a multi-pronged test approach:
• Test Levels: Testing will be conducted at the test levels, including Unit Testing,
Integration Testing, System Testing, and User Acceptance Testing (UAT). In each test
level, the focus will be different, in order to gauge application quality from different
points of view.
• Types of Testing: The types of testing will include functional testing for core banking
operations, performance testing to assess system scalability, security testing to test
safety of the sensitive data, and usability testing to test the customer experience.
• Test Automation Strategy: Test automation will be used to increase repeatability and
efficiency. Automated tests scripts will be developed for smoke testing, high-priority
functional test scenarios and regression testing.
• Defect Management: A systematic defect management process will be followed to
track and resolve issues. This includes categorizing defects by severity, prioritizing
them based on impact, regular tracking for their timely resolution and retesting on
resolution.
• Test Environment and Data Strategy: A controlled and consistent test environment
will be established to replicate the production environment (as closely as feasible).
Test data will be stored securely in a centralized repository, with anonymized and
representative data sets available for test execution.
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1.3 Purpose of the Document
This document serves as a detailed guide for the testing of the retail banking application. It
provides a structured template, that is reusable in similar projects. It aims to:
• Provide Clarity: Give a clear understanding of the testing objectives, scope, and
strategies to all stakeholders, including the client, project managers, business
analysts, developers, and testers.
• Increase Coordination: Establish a common testing methodology and test approach
to coordinate efforts within the testing team, and with the developers and other
stakeholders.
• Create Consistency: Create a consistent test approach that can be adapted for
future projects, encouraging the reuse of test assets and alignment with
organizational testing standards.
• Support Decision-Making: Serve as a reference for decision-making throughout the
software testing lifecycle, providing guidelines regarding test process management
(for example managing the test progress, risk areas, and quality metrics).
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2. Quality and Test Objectives
2.1 Overall Testing Goals
• Verify Functionality: Test if all the features and functionalities of the retail banking
application meet the specified business requirements and give expected results
across all user interfaces, including online banking, ATM interactions, and in-branch
services.
• Validate System Integration: Confirm if all integrated systems, including third-party
services (e.g. payment gateways, credit scoring systems), work correctly with the
banking application.
• Test Security and Compliance: Verify that the application conforms to the banking
regulations and security standards, such as PCI-DSS and GDPR as appicable, in
order to protect the customer data and maintain transactions’ integrity.
• Test Performance and Scalability: Assess the system's performance under various
representative load conditions to test if it can handle scenarios, such as end-of-
month transactions or promotional events.
• Check User Experience: Assess if the application provides an intuitive and user-
friendly experience, with consistent and error-free navigation across all platforms.
• Facilitate Defect Management: Implement a systematic approach to identify,
classify, and resolve defects promptly.
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2.2 Key Performance Indicators (KPIs)
KPI Description Success Metric

Requirement Traceability between business 100%
Traceability Matrix requirements and test cases
(RTM) Compliance
Test Coverage The percentage of requirements 95% or higher
covered by test cases
Test Execution Rate The percentage of planned test 90% or higher
cases executed within a given
time
Automated Test The percentage of automated 85% or higher
Execution Rate test scripts executed without
manual intervention
Test Execution Executed test cases give test 90% or higher
Efficiency results without false positives or
false negatives
Performance Maximum response time of
Benchmarks 2 seconds for core banking
transactions
Processing of at least
10,000 concurrent
transactions
Defect Density The number of defects identified
per module
Defect Resolution The average time taken to resolve High-priority defects <= 24
Time defects from reporting to closure hours
Other defects <= 48 hours
User Acceptance The number and severity of Zero critical-severity or
Testing (UAT) Defects defects identified during UAT high-priority defects
These objectives and KPIs are selected merely to help evaluate the application's quality
and the effectiveness of the testing process.
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3. Requirements Strategy
3.1 Requirements Gathering Approach
The requirements gathering process will involve multiple stakeholders, such as business,
product owners, development team, and the testing team. The process will follow these
steps:
• Stakeholder meetings: Conduct workshops with business stakeholders to capture

functional and non-functional requirements, including use cases (including specific
scenarios related to online banking, ATM interactions, and in-branch processes) and
user stories.
• Document Analysis: Review existing Business Requirement Documents (BRDs),
Functional Specification Documents (FSDs), and regulatory compliance guidelines
to identify detailed requirements and constraints that the application must satisfy.
• Prototyping and User Feedback: Create mockups or prototypes of key application
features to gather initial feedback from end-users and other stakeholders.
• Change Management: There will be a process for managing changes to
requirements throughout the project lifecycle. All changes must be reviewed, the
impact on the testing scope and schedule must be evaluated and the changes
agreed by all relevant stakeholders.
3.2 Requirements Prioritization
Priority Description
Critical (Must-Have) Essential for the core functioning of the banking application, such
as transaction processing, account management, and security
compliance
High (Should-Have) Enhance the user experience or operational efficiency but are not
critical for initial deployment, such as advanced reporting
features and non-essential third-party integrations
Medium (Could- Provide value but are not crucial to the core application
Have) functionality
Low (Won't-Have for Can be deferred to future releases without impacting the overall
Now) application integrity or user experience
3.3 Testing Traceability
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As outlined in the 2.2 Key Performance Indicators (KPIs) section above, a comprehensive
Requirement Traceability Matrix (RTM) will be used to map each requirement to
corresponding test cases:
• Traceability Links: Each requirement will be uniquely identified and linked to specific
test cases across test levels (unit, integration, system, and UAT).
• Bidirectional Traceability: The RTM will support bidirectional traceability, allowing
for the identification of which test cases validate each requirement and vice versa.
• Coverage Analysis: It will be performed to identify any gaps in the testing process.
This will involve reviewing the RTM to confirm that all high-priority requirements, as
defined in the prioritization section, are covered by corresponding test cases.
• Compliance and Audit Readiness: The RTM will be maintained as a living document
throughout the project lifecycle and will be used to demonstrate compliance with
regulatory and business requirements during audits or project reviews.
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4. Test Scope
4.1 Business Processes and Modules in Scope
The test scope will include the testing of all core and ancillary business processes of the
retail banking application. This includes functional, non-functional, and regulatory
compliance testing across various channels, which are online platforms, ATMs, and in-
branch services.
The business processes and modules in scope are:
Business Modules
Processes
Core Banking Account management (opening, closing, and modifications)
Operations Transaction processing (fund transfers, bill payments, direct debits)
Loan management (application, approval, and repayment)
Card services (issuance, blocking, unblocking, PIN management)
Customer KYC (Know Your Customer) verification processes
Management Profile management (contact information updates, security settings)
Customer support and service requests (issue tracking, resolution)
Channel- Online Banking: Web and mobile application functionalities, including
Specific secure login, dashboard navigation, transaction history, and notifications
ATM Operations: Cash withdrawal, balance inquiry, fund transfers, and
receipt generation
In-Branch Transactions: Teller-assisted services, cash deposits and
withdrawals, and cheque processing
Security and Authentication mechanisms (2FA, biometrics)
Compliance Transaction security and encryption
Compliance with regulatory requirements such as GDPR and PCI-DSS
Reporting Generation of financial reports for customers and internal use.
and Audit logs and activity tracking for compliance and fraud detection.
Analytics
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4.2 Out-of-Scope Items
Business Description
Processes
Third-Party APIs or services from external partners not directly managed by the
Integrations banking application team, unless they are critical to core functionality
(e.g. payment gateway integrations)
Legacy System Testing backward compatibility with legacy systems that are scheduled
Compatibility for decommissioning and will not be used post-release.
Future Features planned for future releases, such as advanced AI-driven
Enhancements financial advisory modules or non-critical customer engagement tools
and Non- like gamification elements
Critical
Features
Infrastructure While the application’s performance and scalability will be tested as
Testing per Section 2, detailed testing of underlying infrastructure (network
stability, hardware resilience) is outside the current scope and will be
managed by the infrastructure team.
4.3 Acceptance Criteria for Business Processes
Each business process within the scope will be considered acceptable for deployment if it
meets the following criteria, as aligned with the requirements strategy outlined in Section
3:
• Functional Accuracy: All functional requirements, as defined in the RTM, must be

met without any deviation. Test cases covering these requirements should have a
pass rate of at least 95%, with no critical or high-priority defects remaining
unresolved.
• User Experience and Usability: User interface elements should be accessible
across all platforms (web, mobile, ATM). Usability testing results should show a
satisfaction score of 90% or above from user feedback sessions.
• Business Rule Validation: All business rules, such as transaction limits, interest
rate calculations, and eligibility criteria for loans, must be correctly implemented
and validated by end-to-end tests.
• Data Integrity and Consistency: Data created, updated, or deleted during business
processes should reflect accurately across all modules and reports.
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4.4 Acceptance Criteria for Technical Solution
The technical solution acceptance criteria are defined to ensure that the system
architecture and underlying technologies support the business requirements effectively.
These criteria are:
• Performance Benchmarks: The application should meet predefined performance

benchmarks, such as response times of less than 2 seconds for core transactions
and the ability to handle up to 10,000 concurrent users with no degradation in
service quality, as outlined in Section 2.2.
• Scalability and Availability: The system should demonstrate the ability to scale
seamlessly during performance testing and maintain an uptime of 99.9% or higher
during simulated peak load scenarios.
• Security Compliance: The technical solution must pass penetration testing and
vulnerability assessments. There should be no critical or high-risk security defects
in the final build.
• Test Automation Coverage: Automated test scripts, developed as per the Test
Automation Strategy in Section 5, should be able to execute at least 85% of
regression test cases.
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5. Test Strategy
5.1 Overall Test Approach
The overall test strategy is designed to ensure that all business processes and technical
solution of the retail banking application are validated against the requirements outlined in
Section 4, while achieving the quality and test objectives defined in Section 2. The strategy
includes a combination of manual testing and automated testing, risk-based prioritization,
and a focus on early defect detection.
The primary objectives of the test strategy are:
• Comprehensive Validation: To test all functional and non-functional requirements

are fully validated, covering business processes, technical requirements, and user
experience.
• Early Defect Detection: To identify and resolve defects early in the development
lifecycle.
• Efficient Resource Utilization: To optimize the use of human and technical
resources by using structured test design techniques and test automation.
• Regulatory Compliance: To test that the application adheres to all relevant banking
regulations and standards, minimizing compliance risks.
The test approach includes:
• Phased Testing: Testing will be conducted in clearly defined phases, corresponding

to the test levels described in Section 5.2, to validate individual components,
integrations, and the system as a whole.
• Risk-Based Prioritization: Test cases will be prioritized based on the business
impact and technical complexity of the features, as explained in Section 3.2.
• Test Automation: Automated testing will be used for regression, smoke, and sanity
tests, as outlined in Section 5.2.
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5.2 Test Strategy Details
Test Level Scope Responsibility Tools

Unit Testing Validating the smallest Development team for JUnit (Java),
units of code, typically creating automated unit pytest (Python)
functions or methods, to tests etc.
ensure they perform as
expected in isolation
Integration Validating the interactions Development team with Postman, SOAP
Testing between integrated support from the testing UI for API testing,
modules or services, team, focusing on both and custom
testing if the data flows internal and critical scripts
and communications third-party integrations
between components are
functioning correctly
System Validating the complete Testing team, using the Selenium for UI
Testing system against the comprehensive test testing, JMeter for
requirements, covering cases derived from the performance
end-to-end business RTM in Section 3.3. testing, and
processes and technical manual testing
functionalities.
User Validating the system End-users and business
Acceptance from the end-user stakeholders, with
Testing perspective support from the testing
(UAT) team for setting up
environments and
managing defects.
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Testing Types
Testing Type Scope Test Approach

Functional Testing Validate that all features and Include both positive and
functionalities perform negative test scenarios,
according to the business focusing on core banking
requirements, as detailed in operations and customer
Section 4.1. management features.
Performance Testing Assess the application's Test performance under
response time, throughput, various load conditions.
and scalability.
Security Testing Test against vulnerabilities, Refer security compliance
such as SQL injection and criteria in Section 4.4.
XSS.
Exploratory Testing Test to identify defects not Explore edge cases and
covered by predefined test unexpected user behaviors.
cases
Regression Testing Validate that new changes Automate regression test
including enhancements do suites will be executed after
not introduce defects in every major code change or
existing functionalities. release cycle.
Test Design Strategy
Test Case Design Techniques:
• Equivalence Partitioning and Boundary Value Analysis: To reduce the number of test
cases while maintaining coverage.
• Decision Table Testing: List all combinations for complex business rules, before
testing.
• State Transition Testing: For testing workflows and processes involving multiple
states.
Test Coverage Approach:
• Risk-Based Coverage: Focuses on critical areas identified in Acceptance Criteria

sections above, testing all high-risk functionalities in detail.
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• 100% Requirement Coverage: All requirements in the RTM must have corresponding
test cases.
Prioritization of Test Cases
• Critical Path Scenarios: First priority, covering the most crucial business processes.
• High Risk and High Impact Areas: Second priority, covering areas with high defect
density or significant user impact.
Test Data Strategy
Approach to Generating and Managing Test Data:
• Data Generation Tools: Use automated tools, such as Mock Data Generator, to
generate large volumes of test data for performance and load testing.
• Data Management: Manage test data sets centrally to help consistency across test
environments.
• Data Privacy and Anonymization: Use anonymization techniques, such that all
personal data is anonymized to comply with any applicable regulations, such as
GDPR.
Data Migration Testing (if applicable):
• Scope: Validate that data is accurately and completely migrated from legacy
systems to the new application.
• Approach: Compare data before and after migration, verifying data integrity,
consistency, and accessibility.
Test Environments Strategy
Environments Needed:
• Development: For unit and integration testing by developers

• Staging: For system testing, replicating the production environment as accurately
as feasible
• UAT: For final validation before deployment
Environment Setup and Maintenance:

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• Setup Procedures: Standardize scripts and configurations to ensure consistency
across environments.
• Maintenance: Regularly update and monitor to ensure environments are stable and
aligned with the latest code base.
• Access Management: Role-based access control to restrict access to sensitive
environments and data
Test Automation Strategy
Automated tests will cover regression, smoke, and critical functional test cases, as
defined above in this section. High-frequency and high-risk test cases will be automated
first. The tools and frameworks for automation will include Selenium for UI, RestAssured
for API, and JUnit for unit tests. A modular and reusable test automation framework will be
used to ensure scalability and maintainability. Automated test cases will be maintained in
the central version-controlled repository to manage changes effectively. Automated
scripts will be reviewed and updated regularly to reflect changes in the application.
Test Execution Strategy
Tests will be executed according to a predefined schedule, with priority given to critical
path test cases. Smoke Testing will be conducted on every new build to test if the critical
functionalities are working. Sanity Testing will be conducted after minor changes to
validate that new features work as expected.
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Defect Management Strategy
Standard templates and fields will be used for defect reports. JIRA will be used for defect
tracking and management.
Defect Priorities
Priority Description
Critical Defects that block major functionality and must be resolved before release
High Significant defects impacting major functionalities but with workarounds
available
Medium Defects that impact non-critical functionalities
Low Minor issues that do not affect core functionality
Defect Lifecycle
Step Description
Reporting Defects are logged with detailed information and reproducible steps.
Assigning Defects are assigned to developers based on priority and impact.
Fixing Developers resolve the defect.
Retesting Testers validate the fix and ensure no new defects are introduced.
Closure Defects are closed after successful retesting.
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6. Test Organization and Human Resources
6.1 Test Team Structure
The test team for the retail banking application is organized to efficiently conduct all
testing activities across the diverse channels, which are online, in-branch, ATMs, and in-
person banking. The organizational structure uses specialized roles that correspond to the
key testing activities identified in the Test Strategy (Section 5).
Test Team Roles and Responsibilities
Role Responsibility Responsibilities

Summary
Test Lead (1) Manage the testing Develop and maintain this Master Test Plan.
lifecycle, align testing Coordinate resource allocation, test design,
activities with the test execution, and defect management.
project goals, and guide Facilitate communication between the test
adherence to the Test team and other project stakeholders.
Strategy Manage risk assessment and mitigation
strategies as described in Section 10.
Functional Validate business Design, write and execute test cases based on
Testers (3) processes, testing if the business requirements and workflows outlined
acceptance criteria in the Requirements Strategy (Section 3).
defined in Section 4 is Validate all business processes in scope, as
met defined in Section 4.
Report defects with detailed reproduction steps
and communicate with developers for
resolution, re-testing and closure.
API Testers Validate API endpoints Develop and execute API test cases for
(2) and service integrations validating data integrity and service
between modules interactions.
Test if all service endpoints meet the specified
functional and performance criteria.
Automate API test cases where applicable.
Back-End Validate database Conduct database validation by testing data
Testers (2) operations, data integrity during data migrations.
migrations, and Validate business logic at the back-end, against
business logic at the the business requirements.
back-end level Collaborate with the performance tester for
back-end performance validation.
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Performanc Conduct performance Design, develop and execute performance test
e Tester (1) testing to ensure the scripts for load, stress, and endurance testing.
system meets defined Analyze results and identify performance
performance criteria bottlenecks.
Provide performance results, performance
issues and high-level recommendations to
improve application performance.
Security Identify security Conduct security assessments, including
Tester (1) vulnerabilities, to test penetration testing and vulnerability scanning.
compliance with Validate compliance with security standards
security standards and best practices.
Report security defects and coordinate with
development teams for resolution, re-testing
and closure.
Automation Develop and maintain Design, develop and maintain automated test
Testers (2) automated test suites scripts for sanity testing and regression testing.
for regression, smoke, Integrate automated tests into the CI/CD
and sanity testing pipeline.
Refactor automated tests and update them as
needed to adapt to changes in the application.
UAT Coordinate User Plan, manage and facilitate the UAT process, by
Coordinator Acceptance Testing engaging and keeping business stakeholders
(1) with business informed.
stakeholders Facilitate UAT test case execution and collect
feedback.
Report UAT findings to the Test Lead and assist
in addressing any identified defects.
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6.2 Communication Plan and Reporting Hierarchy
Clear communication and reporting are needed to keep all project stakeholders informed
of testing progress, risks, and issues. The following communication plan establishes a
structured approach to reporting and collaboration.
Reporting Hierarchy
1. Test Lead: Reports to the Project Manager and Project Steering Committee on
overall test progress, major issues, and risk management.
2. Testers: Report daily to the Test Lead with updates on test execution, defect status,
and any impediments.
3. UAT Coordinator: Reports UAT progress and findings to the Test Lead and Business
Stakeholders.
Communication Plan
Meeting Attendees Agenda Agenda Format Report Format

Name
Daily Test Lead Review Brief updates on Date: [MM/DD/YYYY]
Stand- with all progress, previous day’s Test Cases Designed:
Up testers discuss the activities, planned [Total/Planned]
Meeting day’s focus, tasks for the Test Cases Executed:
and address current day, and [Total/Planned]
any any issues. Defects Found: [List with
blockers. Severity and Status]
Blocked Test Cases:
[Count and Reason]
Weekly Test Lead, Review Overall Test Overall Test Progress:
Status Project overall test Progress: % [Percentage of executed
Meeting Manager, progress, completion of vs. planned]
and key discuss any planned test cases. Defect Summary:
stakehold deviations Defect Metrics: - Critical: [Count and
ers from the Number of defects Status]
schedule, found, open, - High: [Count and Status]
and adjust resolved, and - Medium: [Count and
priorities as closed. Status]
needed. Risk & Issues: - Low: [Count and Status]
Updates on any Risks & Mitigation:
identified risks or [Current risks and
mitigation plans]
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issues impacting Upcoming Activities:
testing. [Planned tests and focus
areas for the coming week]
Defect Test Lead, Discuss Defect Summary: Defects Report Format

Triage developers newly Description and Defect ID: [Unique
Meeting , product reported severity. identifier]
owners, defects, Impact Description: [Brief
and assess their Assessment: summary]
relevant impact, and Potential impact on Severity: [Critical, High,
stakehold prioritize business processes Medium, Low]
ers. resolution. and technical Status: [New, Open, Fixed,
functionality. Closed]
Action Items: Assigned To: [Developer or
Assigned actions team]
for defect Comments: [Additional
resolution. details or reproduction
steps]
UAT UAT Review UAT UAT scenarios UAT Scenario ID: [Unique
Review Coordinat progress executed, defects identifier]
Session or and and gather found, and any user Scenario Description:
business feedback. feedback. [Brief description]
stakehold - Result: [Pass/Fail]
ers - Defects Raised: [Count
and details]
- Feedback: [Stakeholder
feedback]
Ad-Hoc As needed Quick None
Commu updates or
nication issue
resolution
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7. Test Environment
7.1 Hardware and Software Requirements
The test environment for the retail banking application must replicate the production
environment as closely as feasible in order to get realistic test results. This section outlines
the necessary hardware and software components required to support the testing
activities across different test levels and types as defined in the Test Strategy (Section 5).
7.1.1 Hardware Requirements:
Servers:
• Application Servers: 4 servers to host the application under test. Each server should
have at least 16 GB RAM, 8-core CPUs, and 1 TB SSD storage.
• Database Servers: 2 servers to host relational databases for back-end testing, with
32 GB RAM, 16-core CPUs, and 2 TB SSD storage.
• Performance Testing Servers: 2 dedicated servers for load and performance testing
with high I/O capabilities and 64 GB RAM.
Client Machines:
• Desktop/Workstations: Multiple configurations to test the client application on

different operating systems (Windows, macOS, Linux) and browsers (Chrome,
Firefox, Safari, Edge). Minimum of 8 GB RAM and 256 GB SSD storage.
• Mobile Devices: A variety of smartphones and tablets across Android and iOS
platforms to cover different screen sizes, OS versions, and device capabilities.
Networking Hardware:
• Switches/Routers: Configured to simulate different network conditions for

performance and security testing.
• VPN Access: Secure access to different environments for remote testing teams.
7.1.2 Software Requirements:
Operating Systems:
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• Server OS: Windows Server 2019, Ubuntu 20.04 LTS
• Client OS: Windows 10 and Windows 11, macOS 11, Ubuntu 18.04+
Databases:
• Relational Databases: Oracle 19c, Microsoft SQL Server 2019

• NoSQL Databases: MongoDB 4.4 for testing data persistence and retrieval in
specific modules
Middleware:
• Apache Kafka for real-time data streaming and integration testing between different
modules of the banking application
Browsers:
• Latest versions of Chrome, Firefox, Safari, and Microsoft Edge for cross-browser
testing
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7.2 Testing Tools and Technologies
The following tools are needed based on the test strategy outlined in Section 5:
Test Jira: For managing test cases, user stories, and defects. Integrated with
Management Confluence for documentation and Zephyr for test case management.
Tools Zephyr: Integrated with Jira to create, view, edit, and clone test cases.
Used to track test execution and generate test metrics.
Test Selenium: For automated functional and regression testing of web
Automation applications.
Tools Appium: For mobile application testing on Android and iOS devices.
Postman: For API testing and automation, including automated
validation of RESTful web services.
Jenkins: Continuous Integration/Continuous Deployment (CI/CD) tool to
automate the execution of automated test cases as part of the build
process.
Performance JMeter: For load testing of the application, simulating concurrent user
Testing Tools activities, and identifying performance bottlenecks.
LoadRunner: For complex performance test scenarios and generating
detailed performance reports.
Security OWASP ZAP: For dynamic application security testing (DAST), identifying
Testing Tools vulnerabilities like SQL injection and cross-site scripting (XSS).
Burp Suite: For manual penetration testing and in-depth security
analysis.
Database SQL Developer: For database validation, data integrity, and testing
Testing Tools complex queries.
DBUnit: For setting up database state and verifying the outcomes of
database operations as part of automated tests.
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7.3 Environment Configuration Management
The following practices will be adopted to maintain and manage the test environments:
Version Control:
• Source Control System: All application code, test scripts, and environment
configuration files will be stored in a version control system (Git). This includes
configuration scripts for setting up servers, databases, and test data.
• Environment Branching Strategy: Separate branches for each test environment (e.g.
Development, Staging, UAT) will be maintained to ensure controlled changes and
rollback capability if needed.
Configuration Management Tools:
• Ansible/Chef: Automated deployment and configuration management tools to

manage environment setups, updates, and rollbacks. These tools will be used to
maintain consistency across environments and minimize manual setup errors.
Environment Setup and Maintenance:
• Automated Setup: Scripts will be used to automate the setup of test environments,
including deployment of the application, configuration of servers, and installation of
required software components.
• Environment Verification: Automated health checks will be performed after each
deployment to verify that all services are up and running as expected, and the
environment is ready for testing.
Access Control and Monitoring:
• Access Control: Role-based access control (RBAC) will be enforced to restrict

access to test environments based on roles and responsibilities. Access logs will be
monitored to track any unauthorized access or changes.
• Monitoring and Alerts: Application and infrastructure monitoring tools (Nagios and
New Relic) will be used to monitor the health and performance of the test
environments. Alerts will be configured to notify the test team of any anomalies or
issues that may impact testing activities.
Environment Reset and Data Refresh:

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• Scheduled Resets: Environments will be reset to a known baseline state at regular
intervals (e.g. weekly) or after major test cycles to ensure data consistency and
mitigate any potential contamination from previous tests.
• Data Refresh: Test data will be refreshed periodically using data anonymization and
masking techniques to comply with data privacy regulations and ensure valid test
conditions.
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8. Schedule
8.1 Detailed Testing Timeline
The testing activities for the retail banking application are structured in phases, each
aligning with the milestones defined in the Test Strategy (Section 5) and adhering to the
resource allocations and test environment setups (Section 6 and Section 7).
Phase Start Date End Date Objectives Activities

Planning & 01-Jan- 31-Jan-2025 Test readiness Finalize test plans, test
Preparation 2025 across all cases, and scripts.
environments Setup and validate test
and team environments.
members Train team members on
tools and processes.
Unit Testing 01-Feb- 28-Feb- Detect and fix Execute unit tests for
2025 2025 component- individual components.
level defects Verify code modules
early. against technical
specifications.
Integration 01-Mar- 31-Mar- Set up Conduct integration tests
Testing 2025 2025 communication for combined
and data components.
integrity Validate module
between interactions and data flow.
modules.
System 01-Apr- 31-May- Validate overall Conduct end-to-end
Testing 2025 2025 system behavior functional tests.
and Conduct non-functional
performance tests (e.g., performance,
under expected security).
loads.
Regression 01-Jun- 15-Jun-2025 Test stability of Re-test impacted
Testing 2025 the system after functionalities after bug
changes. fixes and updates.
User 16-Jun- 15-Jul-2025 Gain formal Coordinate with business
Acceptance 2025 approval from stakeholders for UAT.
Testing stakeholders for Validate against business
(UAT) the application requirements and
release. processes.
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Final 16-Jul- 31-Jul-2025 Validate Conduct final sanity tests
Validation & 2025 deployment in the pre-production
Pre- readiness. environment.
Production
Production 01-Aug- 15-Aug- Smooth Support deployment
Rollout 2025 2025 transition to the activities.
Support production Monitor for critical issues
environment post-deployment.
Project 16-Aug- 31-Aug- Summarize test Document lessons
Closure & 2025 2025 results and key learned.
Retrospecti findings. Archive test artifacts and
ve reports.
8.2 Milestones and Deliverables
Milestone Date Deliverables Acceptance Criteria

Test Planning 31-Jan- Finalized Master Test Plan, All test artifacts reviewed
Completion 2025 Test Cases, and Test Data and approved by
stakeholders
Unit Testing 28-Feb- Unit Test Results, and All critical and high-priority
Completion 2025 Defect Logs unit test cases executed
with defects documented
Integration 31-Mar- Integration Test Results, and All integration scenarios
Testing 2025 Interface Testing Reports tested and data flow
Completion verified between modules
System 31-May- Functional and Non- System behaves as
Testing 2025 Functional Test Reports, expected under various
Completion Performance and Security conditions; no critical
Test Results defects open
Regression 15-Jun- Regression Test Results, and All regression test cases
Testing 2025 Defect Summary Report passed; no critical or high-
Completion priority defects remain
User 15-Jul- UAT Test Results, and All business scenarios
Acceptance 2025 Stakeholder Sign-off validated, and stakeholder
Testing (UAT) approval obtained
Completion
Pre- 31-Jul- Sanity Test Results, and All pre-production tests
Production 2025 completed Deployment passed, and deployment
Validation Checklist readiness confirmed
Completion
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Production 15-Aug- Post-Deployment Report, Successful deployment,
Rollout 2025 and Production Sign-off and no critical issues post-
Completion release
Project 31-Aug- Project Closure Report, and All test artifacts archived,
Closure 2025 Lessons Learned Document and project retrospective
conducted
29
9. Test Management
9.1 Test Environment Management
Test Environment Management encompasses the setup, configuration, monitoring, and

maintenance of environments required throughout the testing lifecycle.
Environment Setup and Configuration
• Environment Types: Environments will include Development, Testing, Staging, and

Production. Each environment will is configured to mirror specific aspects of the
production environment, based on the types of testing being conducted (e.g.
functional, performance, security testing).
• Configuration Management: Environment configurations, such as server settings,
database connections, and network configurations, will be version-controlled and
documented to maintain consistency across test cycles. Any configuration changes
will be tracked and approved through a formal change management process to
prevent unplanned disruptions.
• Test Data Management: Test data strategies (as described in Section 5) will be
applied across all environments to ensure data availability and compliance with
privacy regulations. Anonymized or synthetic data will be used in environments
where real data is not permissible.
Environment Monitoring and Maintenance
• Monitoring Tools: Tools such as Nagios or Splunk will be used to monitor

environment health, including server performance, database integrity, and network
status. Alerts will be configured to notify the team of any deviations or potential
issues.
• Regular Maintenance: Regular maintenance schedules will be established for
activities such as database refreshes, system patches, and hardware upgrades.
These activities will be planned during off-peak hours to minimize impact on testing
activities.
• Environment Access Management: Access to test environments will be controlled
through role-based access control (RBAC) to ensure that only authorized resources
can modify or access sensitive data and configurations. All access requests will be
logged and reviewed.
30
9.2 Metrics and Reporting
A metrics and reporting framework is needed for tracking testing progress, identifying
bottlenecks, and measuring alignment with project quality objectives. Metrics will provide
visibility into the effectiveness of testing efforts and support data-driven decision-making.
Test Progress Metrics:
• Test Case Execution: Reports track the number of test cases planned, executed,
passed, failed, and blocked. This metric helps in assessing the current state of
testing activities and predicting timelines for completion.
• Defect Density: The number of defects identified per module or functionality is
tracked to highlight high-risk areas that require additional focus. Trends over time
indicate the quality of software across builds.
• Test Case Pass Rate: The ratio of passed test cases to total executed test cases
indicates the quality and stability of the application. A high pass rate suggests
stable functionality, whereas a low pass rate may indicate underlying issues.
Test Coverage Metrics:
• Requirements Coverage: The percentage of requirements mapped to test cases

indicates if all business and technical requirements are validated during testing.
This metric is tracked using Jira tools to maintain traceability between requirements
and test cases.
• Code Coverage: Code coverage metrics (such as statement coverage, and branch
coverage) are tracked during unit testing and integration testing to ensure that
critical code paths are adequately tested. The JaCoCo (for Java) and Coverage.py
(for Python) tools are used to generate these reports.
• Risk-Based Coverage: High-priority and high-risk areas of the application, as
identified during the risk assessment phase (Section 10), are given more focus
during testing.
Quality Metrics:
• Defect Detection Percentage (DDP): The ratio of defects identified during testing to
the total defects (including those found in production) measures the effectiveness
of testing in catching issues before release. A high DDP indicates thorough testing.
31
• Defect Leakage: Defects that escape to production are tracked to understand areas
that need improvement in the testing process. This metric is needed for assessing
the quality of testing and refining the test strategy in the next project.
• Mean Time to Resolution (MTTR): The average time taken to resolve defects from the
time they are logged to the time they are closed is tracked. This helps in identifying
bottlenecks in the defect management process.
Reporting Cadence and Formats:
• Daily Status Reports: Include test execution progress, defect status, and any
blockers. These are shared with the internal team to ensure alignment and
immediate action on any issues.
• Weekly Test Summary Reports: Summarize progress against the test plan, highlight
any deviations, and provide an overview of key metrics such as pass rate, defect
trends, and risk areas. These reports are shared with stakeholders, including the
development team and project managers.
• End-of-Phase Reports: Detailed reports at the end of each test phase (e.g. Unit
Testing, Integration Testing) include the analysis of test results, defect metrics, and
lessons learned. These reports support go/no-go decisions for subsequent phases.
9.3 Test Documentation and Version Control
Documentation and version control allow the test artifacts to be managed systematically
and are easily accessible for future reference or audits.
Test Documentation:
• Test Plans and Test Cases: All test plans, test cases, and related artifacts are stored
in a central (Git) repository, organized by project and phase. These documents are
version-controlled and peer reviewed.
• Defect Reports: Defect logs are maintained in the defect management tool (Jira),
with detailed information on defect status, priority, severity, and resolution.
Historical defect data is archived for trend analysis and future reference.
• Test Execution Logs: Execution logs, including automated test results and manual
test execution records, are archived in the test management tool. These logs
provide traceability and support audit requirements.
Version Control:
32
• Test Artifacts Versioning: All test documents and scripts are maintained under
version control using the version control system, Git. This allows tracking of
changes over time, facilitates collaboration, and allows the correct versions to be
used.
• Baseline Management: Test cases, scripts, and environment configurations are
baselined at key project milestones (e.g. end of System Testing), as defined in
Section 8. Baselines are used to measure progress and maintain consistency
across test phases.
• Change Management: Any changes to test cases or plans are managed through the
formal change control process. Changes are reviewed, approved, and documented
to maintain the integrity of test artifacts and avoid disruptions.
33
10. Risk Management
10.1 Risk Identification and Assessment
Identified Risks:
• Technical Risks: Integration issues between various components of the retail

banking application, particularly with third-party APIs and legacy systems.
• Compliance Risks: Potential non-compliance with financial regulations, data
protection laws, and industry standards, which could lead to legal penalties.
• Resource Risks: Dependency on key resources for testing activities, which poses a
risk if they become unavailable due to illness or turnover.
• Schedule Risks: Delays in development could lead to compressed testing timelines,
impacting the thoroughness of testing activities.
• Data Security Risks: Inadequate security measures may lead to data breaches,
especially when handling sensitive customer information.
Risk Assessment Criteria:
Each identified risk is assessed based on its probability of occurrence and impact using a
risk matrix, resulting in the following classifications:
Risk Assessment Risk(s)

High Probability, High Impact Integration issues, compliance risks
Medium Probability, Medium Impact Resource risks, schedule risks
Low Probability, High Impact Data security risks
10.2 Mitigation Strategies
General Mitigation Strategies:
• Cross-Functional Collaboration: Communication and coordination between

testing, development, and compliance teams to identify and address integration
and compliance risks early in the project lifecycle.
• Training: Provide training on regulatory requirements and best practices in data
security to build team awareness and readiness.
Specific Mitigation Strategies:
34
• Technical Risks: Implement automated integration tests as part of the CI/CD
pipeline to catch integration issues early. Regular code reviews and pair
programming may be used help identify potential problems before they escalate.
• Compliance Risks: Conduct periodic compliance audits and reviews throughout the
development process, to verify if all requirements are met before moving to the
testing phase.
• Resource Risks: Conduct a knowledge transfer, such that critical information is
documented and shared among team members. Maintain a backup resource pool
to mitigate the impact of unexpected absences.
• Schedule Risks: Create the detailed project schedule with built-in flexibility,
allowing for adjustments based on development progress. Prioritize critical test
cases for early execution.
• Data Security Risks: Implement strong security measures, including encryption,
access controls, in the system to safeguard sensitive information. Conduct security
testing.
10.3 Contingency Plans
General Contingency Planning:
• Prioritized Response Plans: For high-priority risks, clear action plans will be
established, detailing steps to be taken if the risk materializes. Each plan will
include responsible personnel and timelines for implementation.
• Buffer Time in Schedule: A buffer of two weeks is incorporated into the overall
testing schedule to accommodate any delays stemming from identified risks.
Specific Contingency Plans:
• If Technical Integration Issues Arise: Assign experienced developers and testers to

focus solely on resolving integration issues. Re-prioritize testing efforts on less
affected modules to continue overall test execution.
• If Compliance Issues are Discovered: Escalate findings to compliance teams
immediately and halt further testing of impacted features until resolution. Maintain
detailed documentation of compliance-related defects for future audits.
35
• If Key Resources are Unavailable: Utilize cross-trained resources for critical roles,
so that there is continuity in testing activities.
• If Schedule Delays Occur: Shift focus to high-risk areas first, allowing for more
thorough testing of critical functionality. Adjust test strategy to allow test execution
to be completed within revised timelines.
• If Data Breaches are Detected: Immediately initiate the incident response plan,
including notifying affected stakeholders and conducting a thorough investigation.
Review security measures and implement additional controls in the system, as
needed.
10.4 Monitoring and Reporting
• Ongoing Monitoring: The risk register will be regularly updated, with risk statuses
reviewed during weekly meetings, such that all team members are aware of current
risks and mitigation efforts.
• Risk Reporting: Updates on risk status and mitigation efforts will be included in the
weekly test summary reports (as outlined in Section 9) to keep all stakeholders
informed and engaged in risk management.
36

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Master

1.2 Summary of the Test Strategy

KPI Description Success Metric

• Stakeholder meetings: Conduct workshops with business stakeholders to capture

3.2 Requirements Prioritization

3.3 Testing Traceability

The business processes and modules in scope are:

4.3 Acceptance Criteria for Business Processes

• Functional Accuracy: All functional requirements, as defined in the RTM, must be

• Performance Benchmarks: The application should meet predefined performance

The primary objectives of the test strategy are:

• Comprehensive Validation: To test all functional and non-functional requirements

The test approach includes:

• Phased Testing: Testing will be conducted in clearly defined phases, corresponding

Test Level Scope Responsibility Tools

Testing Type Scope Test Approach

Test Design Strategy

Test Case Design Techniques:

Test Coverage Approach:

• Risk-Based Coverage: Focuses on critical areas identified in Acceptance Criteria

Prioritization of Test Cases

Test Data Strategy

Approach to Generating and Managing Test Data:

Data Migration Testing (if applicable):

Test Environments Strategy

• Development: For unit and integration testing by developers

Environment Setup and Maintenance:

Test Automation Strategy

Test Execution Strategy

Test Team Roles and Responsibilities

Role Responsibility Responsibilities

Meeting Attendees Agenda Agenda Format Report Format

Defect Test Lead, Discuss Defect Summary: Defects Report Format

7.1.1 Hardware Requirements:

• Desktop/Workstations: Multiple configurations to test the client application on

• Switches/Routers: Configured to simulate different network conditions for

7.1.2 Software Requirements:

• Relational Databases: Oracle 19c, Microsoft SQL Server 2019

Configuration Management Tools:

• Ansible/Chef: Automated deployment and configuration management tools to

Environment Setup and Maintenance:

Access Control and Monitoring:

• Access Control: Role-based access control (RBAC) will be enforced to restrict

Environment Reset and Data Refresh:

Phase Start Date End Date Objectives Activities

8.2 Milestones and Deliverables

Milestone Date Deliverables Acceptance Criteria

Test Environment Management encompasses the setup, configuration, monitoring, and

Environment Setup and Configuration

• Environment Types: Environments will include Development, Testing, Staging, and

Environment Monitoring and Maintenance

• Monitoring Tools: Tools such as Nagios or Splunk will be used to monitor

Test Progress Metrics:

Test Coverage Metrics:

• Requirements Coverage: The percentage of requirements mapped to test cases

Reporting Cadence and Formats:

9.3 Test Documentation and Version Control

• Technical Risks: Integration issues between various components of the retail

Risk Assessment Criteria:

Risk Assessment Risk(s)