All Call Data Remarks For Qa
All Call Data Remarks For Qa
it should be
dispose in
voice mail
ok
no
response
from agent
13 sec call
12 sec
dead air
it should be
dispose in
voice mail
ok
13 sec
dead air
call
14 sec no
response
fromagent
14 sec no
response
fromagent
no
response
from
customer
greeting is
missing,
call
disconnect
ed by agent
no
response
from
customer
no
response
from agent
20 sec call,
wrong
disposition
please
confirm
other
details also
to confirm
that this is
wrong
phone or
not
not wrong
number
and
provide
informatio
n of
cus_exp,
call
disconnect
ed by
agent,
introduce
yourself
call
disconnect
ed by
agent, even
not
listening
customer
call is ok
no
response
from
customer
ok call may
be drop at
10 sec not
23 sec
no
response
from
customer
no
response
from
customer
16 sec
dead air
call
it should be
dispose in
voice mail
wrong
dispose,
call should
be
disposed in
vm
no
response
from
customer
ok
Good
approach
ok
ok
call is ok
call is ok
make more
efforts to
make the
payment
from
customer,
say
customer
to can it
possible to
make
payment
right now
call is ok
t now if possible
### 00:00:25 no efforts
### 00:00:25 no efforts
### 00:00:23 no efforts
### 00:00:28 no efforts
### 00:00:27 no efforts
### 00:00:27 no efforts
### 00:00:23 no efforts
### 00:00:24 no efforts
### 00:00:25 no efforts
### 00:00:27 no efforts
### 00:00:19 no efforts
### 00:00:18 no efforts
### 00:00:33 no efforts
### 00:00:22 no effort
### 00:00:21 no efforts
### 00:00:22 no efforts
### 00:00:23 no efforts
### 00:00:18 no efforts
### 00:00:23 no efforts
### 00:00:18 no efforts
### 00:00:22 no efforts
### 00:00:19 no efforts
### 00:00:19 no efforts
### 00:00:22 no efforts
### 00:00:22 no efforts
### 00:00:21 no efforts
### 00:00:29 no efforts
### 00:00:27 no efforts
### 00:00:21 no efforts
### 00:00:31 no efforts
### 00:00:25 no efforts
### 00:00:30 no efforts
### 00:00:20 no efforts
### 00:00:23 no efforts
### 00:00:26 no efforts
December 6, 0:00:11 agent talk in lst 2 sec 11 sec call
December 6, 0:00:13 ok
December 4, 0:00:14 ok
December 5, 0:00:20 not found in moneyview portal, in crm unpaid case
December 6, 0:00:13 voicemail call
December 6, 0:00:15 ok
December 6, 0:00:17 call disconnected by agent
December 6, 0:00:25 if 3rd connect please tell him/her call purpose also
December 6, 0:00:26 ok
December 6, 0:00:27 call is ok
December 6, 0:00:28 voicemail call
December 6, 0:00:28 ok
December 6, 0:01:10 ok
December 4, 0:00:31 call time is long in voicemail
December 5, 0:00:31 call time is long in voicemail
December 5, 0:00:32 call time is long in voicemail
December 4, 0:00:32 call time is long in voicemail
December 5, 0:00:32 call time is long in voicemail
December 4, 0:00:33 call time is long in voicemail
December 4, 0:00:33 call time is long in voicemail
December 6, 0:00:33 call time is long in voicemail
December 4, 0:00:33 call time is long in voicemail
December 4, 0:00:34 call time is long in voicemail
December 4, 0:00:34 call time is long in voicemail
December 5, 0:00:34 call time is long in voicemail
December 4, 0:00:34 call time is long in voicemail
December 4, 0:00:34 call time is long in voicemail
December 4, 0:00:35 call time is long in voicemail
December 5, 0:00:35 call time is long in voicemail
December 5, 0:00:35 call time is long in voicemail
December 4, 0:00:36 call time is long in voicemail
December 4, 0:00:36 call time is long in voicemail
December 5, 0:00:37 call time is long in voicemail
December 4, 0:00:38 call time is long in voicemail
December 5, 0:00:38 call time is long in voicemail
December 6, 0:00:38 call time is long in voicemail
December 5, 0:00:38 call time is long in voicemail
December 4, 0:00:39 call time is long in voicemail
December 5, 0:00:39 call time is long in voicemail
December 5, 0:00:40 call time is long in voicemail
December 4, 0:00:41 call time is long in voicemail
December 4, 0:00:41 call time is long in voicemail
December 4, 0:00:42 call time is long in voicemail
December 4, 0:00:42 call time is long in voicemail
December 4, 0:00:42 call time is long in voicemail
December 5, 0:00:42 call time is long in voicemail
December 4, 0:00:43 call time is long in voicemail
December 4, 0:00:44 call time is long in voicemail
December 4, 0:00:45 call time is long in voicemail
December 5, 0:00:45 call time is long in voicemail
December 4, 0:00:45 call time is long in voicemail
December 5, 0:00:46 call time is long in voicemail
December 5, 0:00:47 call time is long in voicemail
December 4, 0:00:47 call time is long in voicemail
December 5, 0:00:48 call time is long in voicemail
December 5, 0:00:48 call time is long in voicemail
December 5, 0:00:49 call time is long in voicemail
December 5, 0:00:49 call time is very long in voicemail
December 4, 0:00:50 call time is very long in voicemail
December 4, 0:00:50 call time is very long in voicemail
December 5, 0:00:50 call time is very long in voicemail
December 4, 0:00:51 call time is very long in voicemail
December 4, 0:00:51 call time is very long in voicemail
December 6, 0:00:52 call time is very long in voicemail
December 6, 0:00:52 call time is very long in voicemail
December 5, 0:00:52 call time is very long in voicemail
December 4, 0:00:55 call time is very long in voicemail
December 4, 0:00:55 call time is very long in voicemail
December 4, 0:00:56 call time is very long in voicemail
December 4, 0:00:57 call time is very long in voicemail
December 5, 0:00:57 call time is very long in voicemail
December 4, 0:00:58 call time is very long in voicemail
December 4, 0:00:59 call time is very long in voicemail
December 5, 0:01:00 call time is very long in voicemail
December 6, 0:01:01 call time is very long in voicemail
December 4, 0:01:04 call time is very long in voicemail
December 4, 0:01:05 call time is very long in voicemail
December 5, 0:01:05 call time is very long in voicemail
December 4, 0:01:05 call time is very long in voicemail
December 4, 0:01:06 call time is very long in voicemail
December 6, 0:01:06 call time is very long in voicemail
December 4, 0:01:15 call time is very long in voicemail
December 5, 0:01:16 call time is very long in voicemail
December 4, 0:01:17 call time is very long in voicemail
December 5, 0:01:27 call time is very long in voicemail
December 5, 0:01:32 call time is very long in voicemail
December 5, 0:01:47 call time is very long in voicemail
December 4, 0:01:59 call time is very long in voicemail
December 4, 0:02:05 call time is very long in voicemail
December 4, 0:02:14 call time is very long in voicemail
December 5, 0:00:31 call time is long in voicemail
December 4, 0:01:41 auto debit it should be paid ss disposition
December 4, 0:01:43 good call
December 4, 0:00:09 blank call
December 5, 0:00:11 time not confirm by cm so it should be cb
December 4, 0:00:15 blank call
December 4, 0:00:15 time not confirm by cm so it should be cb
December 5, 0:00:15 time not confirm by cm so it should be cb
December 5, 0:00:16 ok
December 4, 0:00:16 time and Date not confirm by cm so it should be cb
December 4, 0:00:17 ok
December 5, 0:00:17 ok
December 5, 0:00:18 time not confirm by cm so it should be cb
December 5, 0:00:18 time not confirm by cm so it should be cb
December 4, 0:00:24 not on call
December 4, 0:00:26 not on call, al paid case
December 5, 0:00:35 al paid case
December 5, 0:00:37 payment done 10 min before, al paid case
December 4, 0:00:40 5 min before payment done
December 5, 0:00:42 5 min before payment done
December 4, 0:00:42 1 hour ago payment done
December 5, 0:00:44 al paid case
December 4, 0:00:48 al paid case
December 5, 0:00:50 al paid case
December 5, 0:00:53 2-3 min payment done
December 4, 0:00:54 10 min before payment done
December 6, 0:01:01 1 hour ago payment done
December 5, 0:01:04 al paid case
December 5, 0:01:05 ok
December 4, 0:01:06 recording not found
December 5, 0:01:13 recording not found
December 5, 0:01:17 not in cus_esc
December 4, 0:01:50 not in cus_esc
December 4, 0:00:56 cm having medical issue
December 7, 0:00:38 recording not found
December 7, 0:00:42 December c1m will pay on 10 due to so many calls
December 7, 0:00:57 Cm want time till 20 dec
December 7, 0:00:29 cm will pay on 9 dec
December 7, 0:00:41 cm need 2 -4 day time, agent not asked for reason
December 7, 0:00:49 cm want to foreclosure
December 7, 0:00:12 December v9oicecall
December 7, 0:00:42 December c1m will pay on 10 due to so many calls
December 7, 0:00:43 December c9ustomer will pay on 09 dec, agent not asked for reason, not making any efforts
December 7, 0:01:30 December c1m will pay on 10 dec at 2pm due to salary, agent not making any efforts, not creating urgen
December 7, 0:01:37 December c9m donot know how to make payment
December 7, 0:01:27 December i9t should be ptp
December 7, 0:01:42 December o1k
December 7, 0:00:44 December r9ecording not found
December 7, 0:02:27 December r9ecording not found
December 7, 0:00:28 December n9o efforts
December 7, 0 December c9m will pay on 9 dec, no efforts
December 7, 0:01:54 December o9k
December 7, 0:01:59 December o9k
December 7, 0:00:58 December o9k
December 7, 0:01:37 December c9all is ok
December 7, 0:00:27 call disconnected by agent, cm will pay by 08 dec
December 7, 0:00:29 cm will pay on 9 dec
December 7, 0:00:29 customer will pay in 2 days, agent not asked for reason and not making any efforts
December 7, 0:00:33 call is ok, but mention call back time and date also
December 7, 0:00:33 cm will pay today 3 pm, please mention call time also
December 7, 0:00:37 customer will pay within 2 days, mention call back date and time also
December 7, 0:00:37 customer will pay on 09 dec but agent not asked for reason, also not mention call date and ti
December 7, 0:00:37 cm not sure when he will make payments, agent not making any efforts, not tell cm urgency
December 7, 0:00:38 recording not found
December 7, 0:00:40 call is ok, but mention call back time and date also
December 7, 0:00:40 recording not found
December 7, 0:00:40 Agents not making efforts (increasing charges, cibil impact), call back time and date not men
December 7, 0:00:41 cm need 2 -4 day time, agent not asked for reason
December 7, 0:00:44 Disposition wrong, 3rd party connect, agent not ask for time when will cm available
December 7, 0:00:44 recording not found
December 7, 0:00:44 agent saying for vc in call, not mention time and date
December 7, 0:00:49 cm want to foreclosure
December 7, 0:00:53 cm will pay today or 08 dec, also mention date and time also
December 7, 0:00:57 Cm want time till 20 dec
December 7, 0:10:46 Dead air call in between for a long time, ask for link on whatsapp if app is not working, menti
### 00:00:18 ### cm will pay on 10 dec
### 00:00:19 ### cm will pay by 15 dec
### 00:00:21 ### ok
### 00:00:21 ### cm agreed to pay by7 dec
### 00:00:22 ### cm agreed to pay by7 dec
### 00:00:24 ### cm will pay on 9 dec
### 00:00:24 ### cm said to call back after 5 min
### 00:00:26 ### no response from cm side but call back date after 2 days
### 00:00:28 ### cm will pay after 2 days
### 00:00:28 ### ok
### 00:00:31 ### call is ok
### 00:00:31 ### recording not found
### 00:00:32 ### ok, approach more efforts
### 00:00:32 ### cm said to pay by 8 dec but call back 9 dec
### 00:01:03 ### good approach
### 00:01:04 ### good call
### 00:01:18 ### 30 sec dead air,cm medical issue
### 00:01:19 ### 14 sec dead air,cm said to make payment in evening
### 00:01:20 ### cm medical issue,
### 00:01:49 ### cm will pay on 12 dec, good approach,
### 00:00:20 ok
### 00:00:20 call is ok
### 00:00:21 call pick up by a child
### 00:00:22 recording not found
### 00:00:22 cm frustrated due to many calls
### 00:00:24 no response from cm side
### 00:00:26 ok
### 00:00:27 ok
### 00:02:14 call is ok
### 00:02:33 3 recording in which one is proper recording but another two only one person voice coming
call disconnected by agent
### 00:00:41 cm will pay on 31 dec and send mail for this reason
12/6/2024 ### recording not found
12/6/2024 ### recording not found
12/6/2024 ### cm said today 7 o clock
12/6/2024 ### recording not found
12/6/2024 ### Paid in portal but disposition not showing in crm
12/6/2024 ### cm said to make payment today
12/6/2024 ### recording not found
12/6/2024 ### recording not found
12/6/2024 ### recording not found
12/6/2024 ### two disposition in crm but only one recording found, finally in recording no clue found that i
12/6/2024 ### two disposition in crm but only one recording found, finally in recording no clue found that i
pay on 10 dec
taking is wrong,
ould be ptp
ould be ptp
### ok
### call is ok
### recording not found
### ok
### recording not found
### cm agree to pay, it may be ptp
### cm medical issue, already mail
### cm will pay 11 dec, it may be ptp
### cm not confirm date and time
### no efforts
### call is ok
### wrong number
### recording not found
### recording not found
### call is ok
### voice call
### no response fron cm side, agent said in last (500 rs ki penalty add ki jaa rhi h, mat deyo)
### ok
### cm agree to pay, it may be ptp
### cm agree to pay, it may be ptp
### cm agree to pay, it may be ptp
### very low voice,cm will pay on 15 dec, no efforts made by agents
### low voice, no call handling
### cm will pay on 22 dec, good efforts
### call handling is good
### payment date not told by cm, ok
### cm says to pay after 2 days
### cm agree to pay today
### ok,voice some high to tpc
### ok,voice some high to tpc
### call is ok
### cm arranging money
### cm agree to pay today
### recording not found, listening call on 10 dec
### it should be ptp
### ok, call disconnected by agent
### cm financially issue, ok
### cm mail (medical issue), need time till 25 dec
### cm medical issue already mail,need time
### need time, but cm not told about reason
### ok
### cm will pay in 1week, cm will try EOD
### recording not found, listening on 10 dec
### cm will try to pay on 10 dec evening
### cm will pay on 13 dec but no efforts made by agents
### cm will pay on 16 dec but no efforts made by agents
### cm will pay today, it should be ptp
### cm is driving, call is ok
### no response from cm side after listening purpose of the call
### cm will pay within 2 days
### ok
### ok
### recording not found, listening call on 10 dec
### recording not found, listening call on 10 dec
### recording not found, listening call on 10 dec
### cm said that he will pay by evening
### call is ok, greeting should be correct (mam ko sir bola)
### cm will pay by 12 dec, no efforts made by agent
### cm will pay by 20 dec
### wrong number told by cm
### agent not to say like this in last(are waah inki to 2 2 mummy hai)
### call is ok
### recording not found, listening call on 10 dec
### recording not found, listening call on 10 dec
### recording not found, listening call on 10 dec
### cm will pay on 15 dec, agent not make any efforts, voice very low
### ok, agent voice very low
### voice very low, cm will pay on 15 dec
### ok
### already paid full amount,
aking any efforts
ny efforts, not creating urgency
o not mention call date and time , not making any effort to make the payment right now
y efforts, not tell cm urgency (charges increases,cibil impact, cibil history), or arrange from family or friends