HCL Service Desk interview question 2024.

I am crack the Interview of HCL Services desk.

Q1- Tell me about yourself and work experience

First of all, thank to you giving this Opportunity to me.

I am glade to interduce myself.
My name is Prabhat Singh, I am from Azamgarh. I have done my bachelor Degree in Computer
application from Integral University as well as also don my computer hardware diploma courses
from jetting. Also pursuing web developer course Think NEXT Institution. My key strength is
Honest, Punctual and hardworking and Hobbies is I like learn new thing. As for as if concerned
my work experience is I am fresher right now. if I share about my background. there are four
members are my family. One my father and mother and my younger brother also including me.
My father is a former. My Mother is house wife and my brother working in gov teacher. I proud
to be I am part of this family. That is all about me.
Thank you.

Second way like a professional……………….

My name Prabhat Singh I am dedicated and aspiring Desktop Support engineer. Hailing from
Azamgarh. I completed my BCA graduation at integral university in Lucknow.
Additionally, I hold a diploma in computer hardware networking from Jetking and also done
certification from learn Vern as well as I did diploma in web development from think NEXT
institution and worked on many projects. I am Excited to apply my skill and enthusiasm as a
fresher in the field of desktop support engineering.

Q2- Why you want to work in this service desk role?

I am here today being interviewed for this Services desk role because I believe the skill and
qualities, I Possess are the perfect match for the job. I enjoying Communicating with People
Having strong analytical skill that allow me to solve problem quickly. And can work under
pressure to solve issue for customer and clients in line with the targets my employer demands.

Q1- How would you deal with difficult customer?

First of all, I listen to them given my full attention. I would take nets as they spoke and asked
them clarifying questions to make sure I fully understood their complain or problem.
I would then show genuine concern for their situation apologize if required, before offering up
multiple solution to their issue to demonstrate I genuinely cared about their predicament.
At no stage during the call would I react emotionally nor would I take anything they said
personally. I would avoid putting the caller on hold and I would always be honest and never
make promises I could not keep.
Dealing with difficult customers within the service Desk team is all part of the role and its
important to practice genuine positivity in the tone of your voice and how your deal with all
customers.

Q6-What do you knew how to troubleshooting?

Troubleshooting is the process of identifying, diagnosing, and resolving problems or issues in

a system, device, software, or any other complex environment. The goal of troubleshooting is
to discover the root cause of an issue and implement a solution to restore normal
functionality.

Q7-Do you know what is service desk?

A service desk job typically involves working at a central point of contact within an
organization to provide support and assistance to users or customers. The primary
focus is on addressing IT-related issues, inquiries, and requests. Here are some
common aspects of a service desk job:

1. User Support: Service desk professionals assist users with technical issues,
software problems, hardware malfunctions, and other IT-related concerns.
They may provide guidance over the phone, through email, or using remote
assistance tools.
2. Incident Management: Handling and resolving incidents reported by users,
such as system errors, service disruptions, or other problems. This involves
troubleshooting, diagnosing issues, and implementing solutions.
3. Request Fulfillment: Managing service requests, which can include tasks such
as setting up user accounts, granting access permissions, and fulfilling other
user needs related to IT services.
4. Communication: Service desk staff communicate with users to gather
information about issues, provide status updates, and ensure that users are
informed about the progress of incident resolution or service request
fulfilment.
5. Documentation: Recording and maintaining detailed information about
incidents, service requests, and solutions in a ticketing or call tracking system.
This documentation is crucial for future reference and analysis.
6. Knowledge Management: Contributing to or utilizing a knowledge base that
contains information, solutions, and best practices for common issues. This
 helps in quicker problem resolution and assists less experienced team
members.
7. Collaboration: Collaborating with other IT teams, vendors, and support staff
to escalate and resolve complex issues that may require specialized
knowledge or resources.
8. Customer Service: Providing excellent customer service is a key aspect of a
service desk job. This involves being patient, empathetic, and responsive to
user needs, even in high-pressure situations.

Q7-What is your life Achievement?

My greatest Achievement was completing my bachelor degree in 3 years with a 79%. I had
no financial support from my family and had to work full time job while pursuing my B, C, A
Degree. This thought me to prioritize my time build great habits and focus on my goals.

I am proud of this accomplishment and I felt that what I learned is going to give me a big
advantage in my life career now.

Q8-Why should we hire you?

Sir a you know I am fresher. I am searching for Plate form prove y self. I want to improve my skill
and confidence and utilize them company growth. If you hire me defiantly so I will convert my
theoretical Knowledge in to practical work so I can do my job with passion and dedication.

Q8-Tell me about your strength and your weakness?

I am responsible self-motivated and have positive attitude. if I talk to about my weakness, I put
myself so serious to work in order to get it complete. I forge About everything be it eating and
sleeping.
Although my weakness not be complete weakness but I should learn my dedicated time
according to each important work.

Q9-Where do you see yourself in five years?

In order to advance my future, I am currently forward to learning new skill and developing my
Experience. I see my knowledge expert in five years with a comprehensive understanding of this
industry.
Q10-How to handle your stress?

The biggest reason of stress when we not don our work as given of time because company and
client to need to complete the task right time. So this is very simple method to remove our stress
only complete your work at right time. that given by the client.

Q10-What is different between smart work and hard work?

1. Hard Work: Hard work is about putting in a lot of effort and time to get a
task done. It often involves persistence, dedication, and a strong work ethic.
However, it may not always consider the most efficient or effective ways to
achieve a goal.
2. Smart Work: Smart work, on the other hand, involves working intelligently
and efficiently. It's about finding the most effective and streamlined ways to
accomplish tasks. Smart work focuses on productivity, using strategic thinking,

Q10-What is different between Confidence or

Overconfidence?

Confidence: Believing in yourself and your abilities based on a realistic

understanding of what you can do. It's a positive trait that comes from experience
and knowledge.

Overconfidence: Thinking you're better or more capable than you actually are. It's
when your belief in yourself exceeds your actual skills or knowledge, potentially
leading to mistakes or miscalculations.

Q12-Do you have any Question?

Yes, I have one Question related of this position.

What is most challenging aspect face someone on this position? Ans my second Question is that
What will be the next requirement process after this interview.

Q13-Why do you want job?

Sir I am fresher right now. “I want this job because it is a great opportunity, and I am motivated
to work hard for it. [Company name] has a great work-life balance, good pay and benefits,
opportunities for career development, and a supportive team culture. These are all things that are
important to me as an individual and as part of my career path. The environment here is also very
positive, which makes me want to give my best in every project I take on.”

“This job represents an ideal starting point for my career. I believe it offers a challenging
environment where I can apply and expand my skills while making a meaningful impact. The
company’s emphasis on employee development and its positive work culture make it an excellent
place for a fresher like me to learn, grow, and contribute effectively.”

Q14-Explain yourself what is your goal Why you

are selecting this?
First of all, thank to you giving this Opportunity to me.
I am glade to interduce myself.
My name is Prabhat Singh, I am from Azamgarh. I have done my bachelor Degree in Computer
application from Integral University as well as also don my computer hardware diploma courses
from jetting. Also pursuing web developer course Think NEXT Institution. My key strength is
Honest, Punctual and hardworking and Hobbies is I like learn new thing. As for as if concerned
my work experience is I am fresher right now. if I share about my background .there are four
member are my family .One my father and mother and my younger brother also including me.
My father is a former. My Mother is house wife and my brother working in gov teacher. I proud
to be I am part of this family.

As a service desk, my goal is to efficiently and effectively address the needs and
inquiries of users, providing them with assistance and information related to various
topics. Whether users seek technical support, information on specific services, or
general guidance, my purpose is to offer prompt and helpful responses.

The selection of this role is driven by the desire to enhance customer experience and
streamline communication. Service desks play a crucial role in providing a centralized
point of contact for users to resolve issues, seek information, or receive support. By
leveraging my capabilities, I aim to contribute to a smoother and more accessible
customer service experience.

My design as a service desk is intended to facilitate quick problem resolution, deliver

accurate information, and ensure a positive interaction for users seeking assistance.
The goal is to create a user-friendly environment where individuals can easily obtain
the help they need, ultimately improving overall satisfaction and efficiency in
addressing queries or concerns.
That is all about me.
Thank you.

Q13- Can you work in rotational shift?

Anything which is needed for company growth and success will be lead for my growth as well as
So if there will be any requirement to work in rotational shift I am completely fine with that.

Q13- Tell me about your Home Town?

My home town is Azamgarh.

Azamgarh is a city and district in Indian state of utter Pradesh. Azamgarh one of the
easternmost districts of utter Pradesh. One ancient Kosala become a part of empire. Azamgarh is
also know the land of sage which is related to durwasha reshi place.it very famous in utter
Pradesh. Azamgarh is one of the biggest dipath of in utter Pradesh. Awadhi, Bhojpuri and Urdu
language is spoken in Azamgarh. kaifhi Azami is very famous personality in Azamgarh who is
known about for Urdu poet. Some actor and producer souk at Hussain Shabana Azami and
cricketer like Eqbal Abdulla related to the Azamgarh. And most famous collage civili collage
which from time British.

Kosala is the kingdom of celebrated personality of tetra Yug Raguram. Ayodhya was capital
personality of utter Pradesh. Ram has two son law and Kush. Law ruled from city called Ayodhya
and Kush inherited part of this impair. Kush ruled city called Khushwant.

Q16- Aren't you overqualified for this position?

I don't think I am overqualified; I am just well qualified in this position. This will be my positive
point because I will use my knowledge and experience, I have gained from my qualification
to perform better in the current job. I believe that every task teaches a new lesson to
someone
Q17-What are your career options right now interview
questions?

My career options are improving my knowledge and skill to get a job in a reputed company.
Without any experience, I can't think of Carrier options. As of now, I am looking for an
opportunity to gain skills, knowledge, and experience and then I can easily achieve a higher
position.

Q18- why have you been out of work so long?

Well sir, I was preparing myself for the competitive examinations to get good scores that's why I have
been out of work for so long. And nowadays, I have a good opportunity to work in your company and
by this, I can also improve my financial condition as well. Til now, I am waiting for the good
opportunity.

Q19-What are your outside interests?

My outside interest is travelling to many places to explore their culture, food and
language along with my friends.

Q20- Looking back, what would you do differently in your life?

As of now, I have made many mistakes but I believe in one line which my father usually tells
me "Always learn from the mistakes" that I am following I am always learning from my
mistakes and I always think about which part of the mistakes that I could be fix and how
could I execute it in future with my positive attitude and critical thinking.

Q18- What was the toughest decision you ever had to make?
I choose a career in Computer hardware networking in fist time to change my carrier
if I not got job in government sector even though it was challenging for me as I came
from a Hindi medium background and it was mostly in English. However, I was
interested in facing new challenges, so I accepted it and completed it successfully.

The most important thing is that once you make a decision, you have to be
responsible and stick to it, and prove that it was worth it.

What about your knowledge in networking for desktop support

engineer?

• I am skilled in diagnosing and resolving common networking issues,

such as connectivity problems, slow network performance, and DNS
 resolution problems.
I am familiar with wireless networking standards (e.g., Wi-Fi) and
understand how to configure and troubleshoot wireless networks. And
• Also familiar with TCP/IP Protocol IP addressing and subnetting.
•
• I have a strong grasp of IP addressing, subnetting, and the importance
of having a properly designed IP scheme for efficient network
communication.
• I have knowledge of remote desktop solutions and VPN (Virtual Private
Network) technology, enabling secure remote access for users
• I have experience working with networking hardware such as routers,
switches, hubs, and access points. I understand their functions and how
they contribute to building a robust network infrastructure.

HELP DESK RELETED QUESTION

23) What experience do you have as a help-desk

associate?

HELP DESK RELETED QUESTION

 HELP DESK RELETED QUESTION

2) Do you really think that company or organization really

needs a helpdesk?
The key to run company effectively is that the resources are available and
operational all the time, especially if it is an IT company. Helpdesk is necessary
as it makes sure that resources are available for customer and also operational
reasons.

3) How important IT skills are in help desk service and

how you keep yourself updated with those skills?
To process your work quickly computer skills are very important these days.
Computers not only make your work easy but also save your time and energy.
I use internet, online books and other educational resource to upgrade my IT
skills.

4) How you deal with the frustrated customer?

The first thing a help desk person must do is to try understanding the
customer, also try to avoid the conflicts or any such things that disturbs the
customer. Then you can confront with each other and try to solve the problem.

5) What are the three abilities of an ideal help desk

person?
• Ability to listen others
• Ability to present your thoughts clearly
• To be patient especially in a tense situation
6) What motivates you for the help desk assistant job?
I like to communicate with people. Help desk assistant job is a type of job
where you continuously interact with people and help them to solve their
problems.Help Desk Interview Questions

7) Imagine if there is a customer who does not

understand your language then how will you help
him/her?
I personally think that to help someone, language should not be barrier.
Anyhow if you cannot help him out then the best thing would be to make him
understand with the sign language (obviously when seeing the customer
physically). Over a call, you can use google translate or similar tools to
communicate with customer.

8) What is your worst experience so far as a help desk

assistant?
Try to give answer where you had a minimum conflict or misunderstanding
with the customer, and then explain how you had solved the problem.

9) Are you flexible with the weekend’s job?

As far as I get another day off in place of weekend, I don’t have any problem
in doing weekend Job.

10) How do you respond when you do not know the

answer?
When you do not know the answer, tell the customer straightway that you
don’t know the answer instead of hitting around the bush. And ask them to
wait till further assistance provided by your colleague or supervisor. Service
Desk Interview Questions

11) What is the best thing you like about your job?
When you bring smile on tense face of your customer by helping them and by
solving their problems, it is the best thing that I enjoy during job. So, customer
satisfaction is the best thing that I like most in my job.

12) How would you rate your problem-solving skills?

This is a common question asked for help desk jobs, so again it is a personal
question, and you can rate yourself on number 1 to 10 / 10.

13) How you face the criticism?

Answer to this question will judge your level of patience, they want to check
how positively you can take your criticism and how you deal with them
without losing your temper.

14) How good are you at solving problem on phone?

Solving problem face to face is different than handling them on phone. To
convince your interviewer that you have an ability to solve the problem you
can put an example of any previous incident where you have solved the
customer problem on phone easily.

15) Are you a team-player?

This question is generally asked to check whether candidate is capable of
working under different circumstances and with different people. As help desk
associate has to constantly deal with different people of different departments,
and to work with them smoothly and efficiently teamwork is very important.

16) How you deal with a customer who is on the phone

and refuses to calm down?
Such situation is very common in a helpdesk job. This question is again put in-
front of you to check your ability how you face the stressful situation.

17) Tell me one thing that you don’t like about your job?
Give your answer in brief and avoid telling something that related to customer
service. If you want to say something that you don’t like than you can mention
that long queue of customers waiting for their turn is something you don’t
like.

18) How you will organize your work schedule?

Based on the priority, I will schedule my work and assignment accordingly.

19) In a situation where caller did not understand what

you are explaining, what you would do?
First I will repeat the question and try listen to the customer and if the
customer is annoyed and is not ready to listen what you are saying, the best
thing is to transfer the call to supervisor or another assistant.

20) Please tell me some of the task that you had

performed in your previous company?
Explain him about your job responsibility in previous job citing few examples
of customer handling and solving their problems.

21) If the customer is not satisfied with your service do

you analyze your mistake or just move on to another
customer?
Help desk associate responsibility is to give a satisfactory solution to their
customer, and if the customer’s problem is not solved then a follow up needs
to be taken till the problem is not solved.

22) What is the difference between helpdesk and service

desk?
A helpdesk ensures that the customer’s problems are resolved in a timely
fashion. The service desk is a single point of contact between customer and
company, where all the information regarding the company’s service are
delivered.

24) What are the new help desk techniques you think
would be helpful to improve the service?
IT and computer knowledge would be an additional assets for an helpdesk
associate, and even company can take a help of computer software to
minimize the workload and to communicate with the customer effectively.

25) What is the recent skill you have learned that can be
helpful for help desk position?
If you have done anything then you can mention to the interviewer like
attending a seminar on mass communication, or any computer course. But it is
still ok if you haven’t done related to position.
Share

HELP DESK RELETED QUESTION

2) Do you really think that company or organization really

needs a helpdesk?
The key to run company effectively is that the resources are available and
operational all the time, especially if it is an IT company. Helpdesk is necessary
as it makes sure that resources are available for customer and also operational
reasons.
3) How important IT skills are in help desk service and
how you keep yourself updated with those skills?
To process your work quickly computer skills are very important these days.
Computers not only make your work easy but also save your time and energy.
I use internet, online books and other educational resource to upgrade my IT
skills.

4) How you deal with the frustrated customer?

The first thing a help desk person must do is to try understanding the
customer, also try to avoid the conflicts or any such things that disturbs the
customer. Then you can confront with each other and try to solve the problem.

5) What are the three abilities of an ideal help desk

person?
• Ability to listen others
• Ability to present your thoughts clearly
• To be patient especially in a tense situation

6) What motivates you for the help desk assistant job?

I like to communicate with people. Help desk assistant job is a type of job
where you continuously interact with people and help them to solve their
problems.Help Desk Interview Questions

7) Imagine if there is a customer who does not

understand your language then how will you help
him/her?
I personally think that to help someone, language should not be barrier.
Anyhow if you cannot help him out then the best thing would be to make him
understand with the sign language (obviously when seeing the customer
physically). Over a call, you can use google translate or similar tools to
communicate with customer.
8) What is your worst experience so far as a help desk
assistant?
Try to give answer where you had a minimum conflict or misunderstanding
with the customer, and then explain how you had solved the problem.

9) Are you flexible with the weekend’s job?

As far as I get another day off in place of weekend, I don’t have any problem
in doing weekend Job.

10) How do you respond when you do not know the

answer?
When you do not know the answer, tell the customer straightway that you
don’t know the answer instead of hitting around the bush. And ask them to
wait till further assistance provided by your colleague or supervisor. Service
Desk Interview Questions

11) What is the best thing you like about your job?
When you bring smile on tense face of your customer by helping them and by
solving their problems, it is the best thing that I enjoy during job. So, customer
satisfaction is the best thing that I like most in my job.

12) How would you rate your problem solving skills?

This is a common question asked for help desk jobs, so again it is a personal
question, and you can rate yourself on number 1 to 10 / 10.

13) How you face the criticism?

Answer to this question will judge your level of patience, they want to check
how positively you can take your criticism and how you deal with them
without losing your temper.
14) How good are you at solving problem on phone?
Solving problem face to face is different than handling them on phone. To
convince your interviewer that you have an ability to solve the problem you
can put an example of any previous incident where you have solved the
customer problem on phone easily.

15) Are you a team-player?

This question is generally asked to check whether candidate is capable of
working under different circumstances and with different people. As help desk
associate has to constantly deal with different people of different departments,
and to work with them smoothly and efficiently teamwork is very important.

16) How you deal with a customer who is on the phone

and refuses to calm down?
Such situation is very common in a helpdesk job. This question is again put in-
front of you to check your ability how you face the stressful situation.

17) Tell me one thing that you don’t like about your job?
Give your answer in brief and avoid telling something that related to customer
service. If you want to say something that you don’t like than you can mention
that long queue of customers waiting for their turn is something you don’t
like.

18) How you will organize your work schedule?

Based on the priority, I will schedule my work and assignment accordingly.

19) In a situation where caller did not understand what

you are explaining, what you would do?
First I will repeat the question and try listen to the customer and if the
customer is annoyed and is not ready to listen what you are saying, the best
thing is to transfer the call to supervisor or another assistant.
20) Please tell me some of the task that you had
performed in your previous company?
Explain him about your job responsibility in previous job citing few examples
of customer handling and solving their problems.

21) If the customer is not satisfied with your service do

you analyze your mistake or just move on to another
customer?
Help desk associate responsibility is to give a satisfactory solution to their
customer, and if the customer’s problem is not solved then a follow up needs
to be taken till the problem is not solved.

22) What is the difference between helpdesk and service

desk?
A helpdesk ensures that the customer’s problems are resolved in a timely
fashion. The service desk is a single point of contact between customer and
company, where all the information regarding the company’s service are
delivered.

23) What experience do you have as a help-desk

associate?
Speak about the experience that is related to your position, tell them what are
the responsibilities that were involved and also explain what additional thing
you were doing like managing call or using any software. If you don’t have
experience, you don’t have to worry, you can tell them you are a fresher.

24) What are the new help desk techniques you think
would be helpful to improve the service?
IT and computer knowledge would be an additional assets for an helpdesk
associate, and even company can take a help of computer software to
minimize the workload and to communicate with the customer effectively.
25) What is the recent skill you have learned that can be
helpful for help desk position?
If you have done anything then you can mention to the interviewer like
attending a seminar on mass communication, or any computer course. But it is
still ok if you haven’t done related to position.
Share

Well sir, I was preparing myself for the competitive examinations to get good scores that's why I have
been out of work for so long. And nowadays, I have a good opportunity to work in your company and
by this, I can also improve my financial condition as well. Til now, I am waiting for the good
opportunity.

HELP DESK RELETED QUESTION

2) Do you really think that company or organization really

needs a helpdesk?
The key to run company effectively is that the resources are available and
operational all the time, especially if it is an IT company. Helpdesk is necessary
as it makes sure that resources are available for customer and also operational
reasons.

3) How important IT skills are in help desk service and

how you keep yourself updated with those skills?
To process your work quickly computer skills are very important these days.
Computers not only make your work easy but also save your time and energy.
I use internet, online books and other educational resource to upgrade my IT
skills.

4) How you deal with the frustrated customer?

The first thing a help desk person must do is to try understanding the
customer, also try to avoid the conflicts or any such things that disturbs the
customer. Then you can confront with each other and try to solve the problem.

5) What are the three abilities of an ideal help desk

person?
• Ability to listen others
• Ability to present your thoughts clearly
• To be patient especially in a tense situation

6) What motivates you for the help desk assistant job?

I like to communicate with people. Help desk assistant job is a type of job
where you continuously interact with people and help them to solve their
problems.Help Desk Interview Questions

7) Imagine if there is a customer who does not

understand your language then how will you help
him/her?
I personally think that to help someone, language should not be barrier.
Anyhow if you cannot help him out then the best thing would be to make him
understand with the sign language (obviously when seeing the customer
physically). Over a call, you can use google translate or similar tools to
communicate with customer.

8) What is your worst experience so far as a help desk

assistant?
Try to give answer where you had a minimum conflict or misunderstanding
with the customer, and then explain how you had solved the problem.

9) Are you flexible with the weekend’s job?

As far as I get another day off in place of weekend, I don’t have any problem
in doing weekend Job.

10) How do you respond when you do not know the

answer?
When you do not know the answer, tell the customer straightway that you
don’t know the answer instead of hitting around the bush. And ask them to
wait till further assistance provided by your colleague or supervisor. Service
Desk Interview Questions

11) What is the best thing you like about your job?
When you bring smile on tense face of your customer by helping them and by
solving their problems, it is the best thing that I enjoy during job. So, customer
satisfaction is the best thing that I like most in my job.

12) How would you rate your problem solving skills?

This is a common question asked for help desk jobs, so again it is a personal
question, and you can rate yourself on number 1 to 10 / 10.

13) How you face the criticism?

Answer to this question will judge your level of patience, they want to check
how positively you can take your criticism and how you deal with them
without losing your temper.

14) How good are you at solving problem on phone?

Solving problem face to face is different than handling them on phone. To
convince your interviewer that you have an ability to solve the problem you
can put an example of any previous incident where you have solved the
customer problem on phone easily.

15) Are you a team-player?

This question is generally asked to check whether candidate is capable of
working under different circumstances and with different people. As help desk
associate has to constantly deal with different people of different departments,
and to work with them smoothly and efficiently teamwork is very important.

16) How you deal with a customer who is on the phone

and refuses to calm down?
Such situation is very common in a helpdesk job. This question is again put in-
front of you to check your ability how you face the stressful situation.

17) Tell me one thing that you don’t like about your job?
Give your answer in brief and avoid telling something that related to customer
service. If you want to say something that you don’t like than you can mention
that long queue of customers waiting for their turn is something you don’t
like.

18) How you will organize your work schedule?

Based on the priority, I will schedule my work and assignment accordingly.

19) In a situation where caller did not understand what

you are explaining, what you would do?
First I will repeat the question and try listen to the customer and if the
customer is annoyed and is not ready to listen what you are saying, the best
thing is to transfer the call to supervisor or another assistant.

20) Please tell me some of the task that you had

performed in your previous company?
Explain him about your job responsibility in previous job citing few examples
of customer handling and solving their problems.

21) If the customer is not satisfied with your service do

you analyze your mistake or just move on to another
customer?
Help desk associate responsibility is to give a satisfactory solution to their
customer, and if the customer’s problem is not solved then a follow up needs
to be taken till the problem is not solved.

22) What is the difference between helpdesk and service

desk?
A helpdesk ensures that the customer’s problems are resolved in a timely
fashion. The service desk is a single point of contact between customer and
company, where all the information regarding the company’s service are
delivered.

23) What experience do you have as a help-desk

associate?
Speak about the experience that is related to your position, tell them what are
the responsibilities that were involved and also explain what additional thing
you were doing like managing call or using any software. If you don’t have
experience, you don’t have to worry, you can tell them you are a fresher.

24) What are the new help desk techniques you think
would be helpful to improve the service?
IT and computer knowledge would be an additional assets for an helpdesk
associate, and even company can take a help of computer software to
minimize the workload and to communicate with the customer effectively.
25) What is the recent skill you have learned that can be
helpful for help desk position?
If you have done anything then you can mention to the interviewer like
attending a seminar on mass communication, or any computer course. But it is
still ok if you haven’t done related to position.
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