RAMANJINEYULU

Mobile +966 509671035

Email [email protected]

OVERVIEW OF EXPERTISE:

 Currently working as a technical designer in Tata Consultancy Services Pvt Ltd for (STC)Saudi Telecom
Company at Riyadh (Saudi Arabia).

 Good knowledge on Siebel Order Management, Siebel Loyalty management and Siebel
eCommunications (Telecom) etc.

 Over 11 years of total Information Technology Consulting experience. Involved in Design, Development,
Migration, Product Analysis, Support and maintenance. 8.10 years of Siebel Experience in Siebel
Configuration, EAI, Scripting, Workflow, Business Service, Web services, Siebel Administrations,
EIM and product configuration.

 Extensively worked as a technical consultant in providing CRM solution with excellent business domain
experience in Siebel Telecom, Siebel Call Center, Siebel Loyalty and Sales Applications.
 Extensive experience and knowledge in Siebel Design, Upgrading and Development including Business
Modeling, Requirements Gathering, Analysis, Configuration, Integration, Testing, Migration,
Administration and Deployment for Siebel Enterprise.

 Strong knowledge in Siebel Architecture and Data Model and proficient with Siebel Tools and Client in
configuration and customization of Siebel Objects at multiple levels like but not limited to Applets,
Business Components, Screens, Views, Joins, Links, MVGs, Pick Lists, Associate & Shuttle Applets,
Toggle Applets and Drilldowns.
 Excellent Siebel development skills in implementing Siebel Declarative Configuration Alternatives, Siebel
Scripting (Server & Browser), Workflow Processes, Runtime events and Business Services.
 Extensive experience in Siebel EAI – Integration Workflows, Web Services, Integration Objects, Siebel
Adapters, EAI Transport Adapters, VBCs,EBC’s, SOAP, WSDL, DTD, XSL.

 Knowledge and work experience in Siebel EIM developing Configuration (ifb) files and EIM jobs with
working knowledge in SQL, PL/SQL and UNIX.
 Experience in Siebel Administration & Management (System & Application) and Production Support
including deployment and migration activities from Development through Testing in Production
environment.

 Extensive experience in System design and development required for business process. Specialize in
working with technical staff to create, interpret, and implement business requirements into technical
specifications.

 Extensive exposure with Solution Design team, Business Analysts, Performance & Architecture, QA teams
and provided assistance to the Project Management Teams implementing new business processes with
excellent interpersonal & communication skills.

1
TECHNICAL SKILLS:

CRM Siebel 7.5,7.7,7.8,8.X,SiebelIP18,IP19,IP20 –eCommunications,

Siebel Loyalty Management,Siebel Consumer goods, Siebel Tools
OPERATING SYTEM Windows 98/2000/XP/2003, UNIX
PROGRAMMING LANGUAGES C, JavaScript, XML, HTML, Siebel eScript / VB script, SQL,
PL/SQL, Shell script
DATABSE SQL Server 2000, Oracle 11g/10g/9i/8i
OTHERS TOAD, SQL Plus, SOAP UI

WORK EXPERIENCE:

Company Designation Duration

Tata Consultancy Services (TCS) Technical Lead June-2017 to Present
ITC Info Tech Pvt Ltd Senior Consultant April 2015 to July 2017
Capgemini Ind Pvt Ltd Consultant April 2010 to April 2015

PROJECTS:

Project Name STC (Saudi Telecom Company)

Client STC-Saudi
Role Technical Lead
Duration Nov 2019 to Present
Technology Used Siebel 8.1.1.10,Siebel IP19/IP20, Oracle 11g, windows xp

Project Description:
 Saudi Telecom Company (STC) is the leading provider of telecommunications services in the Kingdom of Saudi
Arabia and it is among the largest operators in the Middle East. The company provides mobile and fixed telephone
services, along with Internet and other data services, to residential and business customers.
 Tata Consultancy Services currently provides AD and AM services to STC.

Organizational Responsibilities:

 Working as Technical Developer/lead in STC project.

 Involved in GAP analysis, provided estimation on additional requirement.
 Interacted with onshore team and prepared the Low-Level Design documentation and High-Level Design documents.
 Customized the application by creating workflows, business services.
 Worked on Inbound and Outbound interfaces
 Involved in Administration activities during deployment from D2SIT to Production environment.
 Involved in creating Unit Test case and in Preparation of Test Logs which is used for Designers to Review the
Technical Implementation.
 Managing the offshore development and providing consistent visibility to the Onsite team on the status of Development
/ Defect Fix.
 Assisting by providing technical support and expertise to the team during the Development / Defect Fix.
 Mentored for the developers who joined recently to the STC account and guiding them functionality of STC.

2
Project Name ACT FiberNet
Client ACT FiberNet- INDIA
Role Senior Developer
Duration June 2017 to Nov 2019
Technology Used Siebel 8.1.1.10, Oracle 11g, windows XP

Project Description:

Atria Convergence Technologies Limited, branded as ACT, is an Indian telecommunications company headquartered in
Bangalore, Karnataka. ACT offers fibre to the home services under the brand name "ACT Fibernet" and digital television
services under the "ACT Digital" brand. The company provides services in Tamil Nadu, Telangana, Andhra
Pradesh, Karnataka, Delhi, Gujarat, Rajasthan and Uttar Pradesh.[1]
ACT was the fifth largest internet service provider in India as of January 2021. As on 31 January 2021, ACT was the fourth
largest wired broadband service provider in India with over 1.80 million subscribers.

Organizational Responsibilities:

 Worked as technical developer in ACT project.

 Involved in GAP analysis, provided estimation on additional requirement.
 Interacted with client teams and prepared the Low-Level Design documentation by studying the High-Level
Design documents for inbound and outbound interfaces.
 Customized the application by creating workflows, business services.
 Created Custom business services, VBC, EBC Integration objects, EAI Data Mapper, and web services
to synchronize Account & Invoice data in external systems.
 Worked on Inbound and Outbound Web Services to combine component-based development and Internet
standard protocols that include HTTP, XML, Simple Object Access Protocol (SOAP), and Web Services
Description Language (WSDL).
 Involved in creating Unit Test case and in Preparation of Test Logs which is used for Designers to Review
the Technical Implementation.
 Managing the STC development team and providing consistent visibility to the Onsite team on the status of
Development / Defect Fix.
 Assisting by providing technical support and expertise to the team during the Development / Defect Fix.

Project Name Virgin Atlantic Airways

Client VAA,UK
Role Developer
Duration April 2015 to June 2017
Technology Used Siebel 8.2, Oracle 9i, windows xp

Project Description:

Virgin Atlantic has enjoyed huge popularity, winning top business, consumer and trade awards from around the
world. The airline has pioneered a range of innovations setting new standards of service, which its competitors have
subsequently sought to follow. Despite Virgin Atlantic’s growth the service still remains customer driven with an
emphasis on value for money, quality, fun and innovation. It operates long haul services from Heathrow to New
York (Newark and JFK), Los Angeles, San Francisco, Washington, Boston, Miami, Chicago, Tokyo, Hong Kong,

3
Johannesburg, Cape Town, Nairobi, Shanghai, Delhi, Mumbai, Lagos, Mauritius, Sydney and Dubai. Virgin
Atlantic offers three classes of travel - Upper class, Premium Economy and Economy all with award-winning
inflight entertainment.

Organizational Responsibilities:

 Constant Interaction with Customer to translate their requirements into Siebel.

 Imposing Business Logic & Validations, through BC User properties, Siebel e-Scripting, Run Time Events etc.
 Designing and configuring User Interface Objects, Screens, Views and Applets to meet the Business Specifications.
 Defined Object Definitions, which included Data Object Layer, Business Objects Layer and User Interface Object Layer.
 Worked on the entities like Accounts,Opportunity,Service Request,Contacts.
 Enhancement of Functionality of Siebel Business Components using Fields, Joins and Links,Muti Valued Link(MVL).
 Configured static & dynamic pick applets, MVG applets, Applet Toggles, Static & Dynamic Drilldowns.
 Performed effective Unit Testing to prevent any defect leakage to the subsequent phase.
 Quick Defect Resolution by identifying the root cause and providing robust workarounds when required.
 Configured the module of Task based User Interface(TBUI) for Friendly User Interface.
 Hand on experience in capturing and analyzing requirements (FDD) and creation of Test Plans (STP) in conformance
with the FDD requirements.
 Hands on Experience on Server and Browser Side scripting also,implemented the Service and Interactive Workflows.
 Worked on creating Internal Integration Objects and External Integration Objects.
 Involved in developing Error Logging Custom business service which will be used by all the Transaction in Siebel EAI
Workflows.
 Created VBC for displaying external data in Siebel Application.
 Involved in Unit Testing for the requirements based on the user journeys.
 Worked with the Production support team to resolve the issues and with the implementation teams for successful srf
fixes on Test and production environments
 Participated in Unit testing.

Project Name Telenor

Client Telenor,Norway
Role Senior Consultant
Duration April 2010 to Dec 2013
Technology Used Siebel 7.5,7.8, 8.1, Oracle 11g, windows xp
Project Description:

Telenor Group is currently ranked as the world’s sixth largest mobile operator (in terms of subscriptions).It provides services like
• Voice: Talk on the phone. From fixed-line, mobile to IP telephony.
• Data: Internet and broadband. Fixed-line data services (e.g. ADSL and fiber-optic communications), mobile data
services
• Content: TV services and mobile content. Telenor offers TV services via cable, digital terrestrial and satellite
networks
 Other services: Net-centric services like IT security to consumers and enterprises, maritime communications and
aircraft communications services.
 This projects objective is :
 Significant reduction in IT spending while enhancing production capacity
 Downsizing & Consolidating number of suppliers while ensuring service continuity
 Serve the market with high quality in customer service and products
 Improve the TTM on strategic projects and must respond quickly to market requirements
 Strategic and operational flexibility to cope with future structural changes

4
Organizational Responsibilities:

 Undergone the knowledge transfer phase to understand the business processes completely.
 Updated the transition portal during the KT phase.
 Worked as SPOC for KFS and Gemini application used in Telenor project.
 Interacted with the Business Requirements and the design team and prepared the Low Level Design documentation
by studying the High Level Design documents for implementing Account, Contact and Activity management
modules.
 Configured and customized the Applets, Views, Screens, Business Components and Business Objects through Joins,
Links, MVGs and MVLs.
 Involved in configuring State Model and worked in configuring List of Values, Pick Lists (Static & Dynamic), Toggles and
Drilldowns.
 Extended the Siebel tables through Custom tables and columns and created User keys and Indexes.
 Customized the application creating workflows, business services, custom buttons using Siebel eScript and implemented
other declarative alternatives like User properties and data validation methods.
 Created Custom business services,VBC ,EBC Integration objects, EAI Data Mapper, and web services to synchronize
Account & Invoice data in external systems.
 Worked on Inbound and Outbound Web Services to combine component-based development and Internet standard
protocols that include HTTP, XML, Simple Object Access Protocol (SOAP), and Web Services Description Language
(WSDL).
 Involved in Administration activities migrating the repository from development to testing environment, and assisting the
production support team during deployment activities.
 Worked with data import / export and integration with legacy systems. Modified and designed batch jobs to import / export
data between Siebel database and legacy systems.
 Involved in creating Unit Test case and in Preparation of Test Logs which is used for Designers to Review the
Technical Implementation.
 Worked with the Production support team to resolve the issues and with the implementation teams for successful srf fixes
on Test and production environments.
 Managing the offshore development and providing consistent visibility to the Onsite team on the status of Development
/ Defect Fix.
 Assisting by providing technical support and expertise to the team during the Development / Defect Fix.

Project Name Warner Brothers

Client WB,UK
Role Consultant
Duration Jan 2014 To Apr 2015
Technology Used Remedy 7.0, Oracle 9i, windows xp

Project Description:

Warner Bros. Entertainment Inc. (commonly referred to as Warner Bros.) is an American producer of film, television, and music
entertainment. One of the major film studios, it is a subsidiary of Time Warner, with its headquarters in Burbank, California and
New York. Warner Bros. has several subsidiary companies, including Warner Bros. Studios, Warner Bros. Pictures, Warner
Bros. Interactive. Entertainment, Warner Bros. Television, Warner Bros. Animation, Warner Home Video, Cinema, Warner owns
half of The CW Television Network. It is the world's largest film and television studio.
This application can be used to:
 Making a request for products or services
 Ordering and having products or services delivered
 Reporting a fault to, or requiring changes to products or services

Organizational Responsibilities:

5
 Configuring the Siebel eCommunications application using Siebel Tools to meet the business requirements of the client.
 Resolved the Incident based on priority and Service Level Agreements.
 Configured Drilldowns on list applets so that users are able to see the detailed information about their service data such
as key features of the products their versions, new releases etc.
 Involved in the Incident Management like preparing the EXIT IM Documents and Root cause analysis documents as per
the Incident nature.
 Enhanced the functionality of Siebel bus comps by creating MVF's, MVL's and MV’s.
 Involved in adding Business logic in to application like Search Specification, Validation Calculated Fields and User
Properties during configuring the application.
 Communicated with other vendors in the process of IM calls to close the high priority incidents and to avoid
business impact.
 Responsible for providing technical support to end-user as well as to teams in configuration and systems testing
 Communicating with Business Users for understanding the problem and clarifying their queries.
 Configured Workflow Process to invoke Business service.
 Working on Server Components nothing but jobs.
 Coordinating onsite team for requirement analysis, and regarding existing CRs and Defects.

TRANING/CERTIFICATION:

 Sales force conducted by Tata Consultancy Services.

 Agile Methodologies: Conducted by Tata Consultancy Services.
 Siebel EAI conducted by Capgemini India Pvt Ltd
 Unix conducted by Capgemini India Pvt Ltd
 Remedy 7.0 Internal training: Conducted by Capgemini India Pvt Ltd
 ITIL internal training: Conducted by Capgemini India Pvt Ltd
 Unix fundamentals & Shell Programming: Conducted by Capgemini India Pvt Ltd
 SQL Conducted by Capgemini India Pvt Ltd
 Java training conducted by Swash Convergence Technologies.
 Done ITIL Certification in Capgemini India Pvt Ltd.

ACADEMICS:

 M.C.A (Master of Computer Applications) from Osmania University, Hyderabad,2009

PERSONAL DETAILS :
Name Ramanjineyulu.P
Designation Technical Lead
Birth Date 21-March-1984
Residence Riyadh- Saudi Arabia
Nationality Indian
Gender Male
Passport Details Number Z6382968
Country India