HiPath 4000

CSTA V1

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HiPath 4000 CSTA V1
HiPath 4000 CSTA
Version 1

Installation and Problem Determination Guide

Warning
Installation and Problem Determination Guide
Hackers who unlawfully gain access to customer telecommunications systems are criminals. Currently, we do
not know of any telecommunications system that is immune to this type of criminal activity. Siemens AG, In-
1
formation and Communication Networks will not accept liability for any damages, including long distance
charges, which result from unauthorized use. Although Siemens has designed security features into its prod-
ucts, it is your sole responsibility to use the security features and to establish security practices within your
HiPath CAP
company, Inside
including V1.0
training, security awareness, and call auditing.
Versionsales
Siemens 1 and service personnel, as well as Siemens business partners, are available to work with you
to help you guard against this unauthorized use of your telecommunications system.

10-2009

Job No. 4205

No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by
any means, mechanical, electronic, photocopying, recording, or otherwise, without prior written permission of
Siemens. The software described in this publication is furnished under a license agreement and may be used
only in accordance with the terms of that agreement.
Request Siemens publications from your Siemens representative or the Siemens branch serving you. Publi-
cations are not stocked at the address below.
Siemens AG, Information and Communication Networks
Hofmannstr. 51
D-81379 Munich
+49 89 722-0
Fax: +49 89 722-441 15
HiPath and HiPath CAP are registered trademarks of Siemens AG, Information and Communication Networks
Siemens is a registered trademark of Siemens AG.
Hicom is a trademark of Siemens AG
CorNet is a trademark of Siemens AG.
Copyright Siemens AG, Information and Communication Networks 1996 -2008. All rights reserved.

This device has been manufactured in accordance with our certified en-
vironmental management system (ISO 14001). This process ensures
that energy consumption and the use of primary raw materials are kept
to a minimum, thus reducing waste production.
 ca4000_shortivz.fm
HiPath 4000 CSTA V1

HiPath 4000 CSTA V1 X

Installation and Problem Determination Guide

Brief Overview
1 Important Notices
2 Product Overview
3 Planning for Installation of HiPath 4000 CSTA
4 Installing HiPath 4000 CSTA
5 Using HiPath 4000 CSTA
6 Performing Problem Determination
B Administration on HiPath 4000
Glossary
Index

Detailed Table of Content

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Contents

Contents 0

1 Important Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.1 Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
1.1.1 General Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
1.1.2 Safety with Electricity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
1.1.3 Reporting Accidents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.2 About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
1.2.1 Purpose of This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
1.2.2 How to Use This Book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
1.2.3 Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
1.3 Documentation Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
2 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2.1 First Party and Third Party Call Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2.2 Elements of HiPath 4000 CSTA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2.3 HiPath 4000 CSTA Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
3 Planning for Installation of HiPath 4000 CSTA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.1 Preparing the Installation Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.2 Reviewing Skills and Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.2.1 Planning Skills and Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3.2.2 Installation Skills and Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
3.2.3 Maintenance Skills and Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
3.3 Ordering Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3.3.1 CTI Server Hardware and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
4 Installing HiPath 4000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
4.1 Installing Windows (and LAN (Customer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
4.2 Verifying the Client and Server Functionality (Customer) . . . . . . . . . . . . . . . . . . . . . . 4-1
4.3 Preparing for the HiPath 4000 Hardware Installation. . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
4.3.1 Atlantic LAN Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
4.3.2 Connecting to the SL200 board or the WAML board . . . . . . . . . . . . . . . . . . . . . . 4-4
4.4 Configuring the HiPath 4000 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
4.4.1 Configuring the connection to the Atlantic LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
4.4.2 Configuring the connection to the SL200 board . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
4.4.3 Configuring connection to the WAML board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
4.5 Installing and Configuring the Ethernet Card (TCP/IP) in the CTI Server . . . . . . . . . 4-11
4.5.1 Verifying the Ethernet Card Installation and Configuration . . . . . . . . . . . . . . . . . 4-13
4.6 Connecting the CTI Server to the HiPath 4000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
4.7 Installing/Deinstalling the HiPath 4000 CSTA Software. . . . . . . . . . . . . . . . . . . . . . . 4-15
4.7.1 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

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4.7.2 Deinstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

4.8 Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
4.9 Verifying the CSTA Server Administration Program . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
4.10 Installing the CSTA Application Software (Customer). . . . . . . . . . . . . . . . . . . . . . . . 4-22
4.11 Installing pcANYWHERE32 8.0 Remote Connectivity Software . . . . . . . . . . . . . . . . 4-23
5 Using HiPath 4000 CSTA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
5.1 Overview of the HiPath 4000 CSTA Administration Program . . . . . . . . . . . . . . . . . . . . 5-1
5.2 Installing, configuring and removing a PBX connection . . . . . . . . . . . . . . . . . . . . . . . . 5-1
5.3 Using the HiPath 4000 CSTA Administration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
5.3.1 Using the File Menu Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
5.3.2 Configuration ACSE App Menu Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
5.3.3 Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
5.3.4 Using the Log Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
5.3.5 Using the Statistics Menu Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27
5.3.6 Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32
5.3.7 Viewing Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32
6 Performing Problem Determination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
6.1 Problem Responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
6.2 General Problem Determination Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
6.3 Problem Determination Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
6.3.1 Symptoms Appearing at Agent Workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
6.3.2 Symptoms Appearing at the CSTA CTI server. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
6.4 Communications Link Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
6.5 Problems Isolated to the HiPath 4000 CSTA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
6.5.1 PBX Driver and CSTA Application Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
6.5.2 Siemens System and Error Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
6.6 Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
A Administration on HiPath/Hicom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
A.1 Atlantic LAN configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
A.2 Additional AMO configuration for the WAML board . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Z-1

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History of Changes 0

Revision Number Date Summary

01 08-06-16 Initial Creation
02 08-06-17 Chapter (all)
0.6 08-06-18 Modification after review
0.7 08-06-25 ACSE AARQ, AARE
0.8 08-06-29 Licence type in ACSE
0.9 08-12-12 Merge with previous CA4000 documentation
1.0 08-12-18 Finalize after review
1.1 10-09 Name changes

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Safety

1 Important Notices

1.1 Safety
The following information is included in this publication for the use and safety of installation and
maintenance personnel.

1.1.1 General Safety

● Do not attempt to lift objects that you think are too heavy for you.
● Do not wear loose clothing; tie back your hair while working on machines.
● Wear eye protection when you are working in any conditions that might be hazardous to
your eyes.
● After maintenance, reinstall all safety devices such as shields, guards, labels, and ground
wires. Replace worn safety devices.
● If you feel any action is unsafe, notify your manager before proceeding.
● Do not use a telephone to report a gas leak while in the vicinity of the leak.

1.1.2 Safety with Electricity

DANGER
! Do not take chances with your life. Follow these safety guidelines carefully.

1.1.2.1 High Voltages

● Observe all safety regulations and read the warnings, cautions, and notes posted on the
equipment.
● Find the switch to power off the cabinet. Read the posted instructions.
● Ensure that a machine cannot be powered on from another source or controlled from a dif-
ferent circuit breaker or disconnecting switch.
● When a procedure requires that you power off the system:
– Lock the wall box-switch in the off position.
– Attach a DO NOT OPERATE tag to the wall box-switch.
● Never assume that the power is turned off. Always check to ensure that a circuit does not
have power.

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Safety

● Do not work alone. Work with another person who knows the locations of the power-off
switches, especially if you are working with exposed electrical circuits.
● Follow the instructions in the manual carefully, especially when working with circuits that
are powered. Disconnect power when instructed to do so in the procedures.
● Disconnect all power before working near power supplies unless otherwise instructed by a
maintenance procedure.
● Disconnect all power before installing changes in machine circuits unless otherwise in-
structed by a maintenance procedure.
● High voltages capable of causing shock are used in this equipment. Be extremely careful
when measuring high voltages and when servicing cards, panels, and boards while the
system is powered on.
● Do not wear jewelry or other metal objects.
● When possible, work with one hand so that a circuit is not created. Keep the other hand in
your pocket or behind your back.
● Use caution when installing or modifying telephone lines. Never install telephone wiring
during an electrical storm.
● Never install a telephone jack where it can get wet unless the jack is specifically designed
for wet conditions.
● Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
● Avoid using a telephone (other than the cordless type) during an electrical storm due to the
remote risk of shock from lightning.

1.1.2.2 Equipment Room

● Look for hazards in your area and eliminate them. Examples are moist floors, ungrounded
power extension cables, power surges, and missing safety grounds.
● Rubber electrostatic mats will not protect you from electrical shock. Do not use them for
this purpose. Stand on suitable rubber mats to insulate you from grounds such as metal
floor strips and machine frames.
● Do not use tools covered with a soft material that does not insulate you when working with
powered circuits. Use only tools and testers suitable for the job, approved by Siemens. Do
not use worn or broken tools or testers; inspect them regularly.
● Set controls on testers correctly and use approved probe leads and accessories intended
for that tester.

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Safety

● The surface of a mirror is conductive. Do not touch powered circuits with a mirror. To do so
can cause personal injury and machine damage.
● Do not store combustible gases or flammable materials in cabinets near the site.

1.1.2.3 Emergencies
● Be familiar with first aid for electrical shock. This includes resuscitation methods, heartbeat
restoration, and burn treatment.
● Use caution if an accident occurs. Disconnect the power before touching the victim.
● If you do not know how to disconnect the power, use a nonconductive object, such as a
wooden rod, to push or pull the victim away from electrical contact.
● Administer resuscitation if the person is not breathing.
● If you are trained and certified, administer cardiac compression if the heart is not beating.
● Call a rescue group, an ambulance, or a hospital immediately.

1.1.3 Reporting Accidents

● Report to your manager all accidents, near accidents, and possible hazards to ensure their
causes are resolved as soon as possible.
● Report any electric shock, no matter how small.

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About This Book

1.2 About This Book

HiPath HiPath 4000 CSTA provides plain CSTA Phase III ASN.1 connectivity for HiPath 4000
with simple installation and operation that is secured toHiPath 4000 CSTA avoid unauthorized
use. This document describes the new licensing mechanism and the external interface of the
HiPath HiPath 4000 CSTAHiPath 4000 CSTA for call control applications. Therefore this docu-
ment is only a delta description. Any other issues that are not described within this document
remained as implemented for CA4000 stand alone version.

1.2.1 Purpose of This Book

This guide provides the information needed to install, configure, maintain, and troubleshoot the
hardware and software components of the HiPath 4000 CSTA. The audience includes all indi-
viduals involved in the installation and support of Connectivity Adapter HiPath 4000.

1.2.2 How to Use This Book

This guide is organized as follows:
● Chapter 2, “Product Overview”, gives an overview of the components of
HiPath 4000 CSTA.
● Chapter 3, “Planning for Installation of HiPath 4000 CSTA”, describes how to prepare your
site and personnel for installing HiPath 4000 CSTA and how to order the required equip-
ment and services.
● Chapter 4, “Installing HiPath 4000”, describes how to install the hardware and software re-
quired to support HiPath 4000 CSTA.
● Chapter 5, “Using HiPath 4000 CSTA”, describes how to use the HiPath 4000 CSTA ad-
ministration program.
● Chapter 6, “Performing Problem Determination”, describes how to isolate and fix problems
that might occur during system operation.
● Appendix A, “Administration on HiPath/Hicom”.
● This guide also contains a glossary and an index.

1.2.3 Related Publications

If you need more information on HiPath 4000 CSTA, a variety of publications are available from
Siemens and your CSTA application provider.

1.2.3.1 Siemens Publications1

For more information, order the following related Siemens publication:
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Documentation Feedback

● HiPath 4000 CSTA, Application Developer’s Guide CSTA III

1.3 Documentation Feedback

To report a problem with this document, call your next level of support:
● Siemens employees should call the National Support Center.
● Customers should call the Siemens Customer Support Center.
When you call, be sure to include the following information. This will help identify which docu-
ment you are having problems with.
● Title: HiPath 4000 CSTA V1, Installation and Problem Determination Guide
● Order Number: A31003-G9310-I200-1-76D1

1.

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2 Product Overview
HiPath 4000 CSTA is a Siemens Business Communications product that allows you to integrate
telephony and data processing equipment to take advantage of business applications that can
be supported only by linking these two resources. Specifically, HiPath 4000 CSTA allows you
to link the Siemens HiPath 4000 Communication Server (CS) with telephony applications re-
siding in computer system environments that support the CSTA protocol. CSTA is an interna-
tional standard for computer-controlled telephony set forth by an international standards orga-
nization called the European Computer Manufacturers Association (ECMA).
HiPath 4000 CSTA V1 is the successor of HiPath CAP Inside V1. This middleware is available
as “stand alone” variant (installable on PC) – supporting HiPath4000 V5 (and smaller), and as
second variant is integrated into the OpenScape 4000 V6. See the following picture for better
understanding:

APPLICATION APPLICATION
CSTA ASN.1 / XML CSTA ASN.1 / XML

HiPath 4000 CSTA

HiPath 4000 CSTA

HP 4K V6 HP4K V5 / V4

Senario 1 Senario 2

The HiPath 4000 CSTA stand alone variant - server program, which is installed on a PC system,
performs the protocol conversion that allows the HiPath 4000 to communicate with computer
system environments that support the CSTA protocol. In this document, the PC system on
which HiPath 4000 CSTA server program resides is referred to as the CSTA CTI server.

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First Party and Third Party Call Control

The application connectivity link is a proprietary protocol that connects the CSTA CTI server to
the HiPath 4000. The physical connection of the CSTA CTI server to the HiPath 4000 is a TCP/
IP LAN connection.

CSTA CTI Server

HiPath 4000

Connectivity link

Agent Workstation
Figure 2-1 Overview of Hipath CTI system

Figure 2-1 shows how HiPath 4000 CSTA allows communication between the HiPath 4000 and
the CSTA CTI server. In this document, the use of HiPath 4000 Communication Server (CS)
refer to all models except where noted.

2.1 First Party and Third Party Call Control

The HiPath 4000 CSTA product allows an external application to control telephony within the
HiPath 4000. This external application is developed by computer telephony integration (CTI)
programmers. The CTI application behaves like the user of a telephone. It can initiate basic ser-
vices such as making, answering, conferencing, or transferring calls. The CTI application can
also monitor events that cause the HiPath 4000 to send the status related to the device moni-
tored. With this kind of control, the CTI application can be programmed to perform a sequence
of steps. These steps include dialing a number, waiting for the response, and making a call de-
cision based upon that response. For example, if the response indicates a busy line, the appli-
cation may hang up and place the call later, or dial another number.
HiPath 4000 CSTA supports two methods of call control: first party and third party control. Each
method is defined based on whether the application supports a single user or multiple users.
More specifically, if the CTI application supports a desktop (single user), it is thought of as pro-

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Elements of HiPath 4000 CSTA

viding first party control. An example of first party control is when an application residing inside
a desktop computer allows the user to control the HiPath 4000 telephony through the CTI ap-
plication. The application may present a list of names to the user, allowing the user to highlight
any name on the list in order to place a call. In this case, the application acts as an agent for
the user, issues the command to make a call, receives the HiPath 4000 response, and forwards
the called number to the HiPath 4000 for processing. In this way, the application performs sev-
eral actions for the user in response to a single action from the user.
If the application resides on a server and provides telephony control for a number of users such
as a workgroup or department, the CTI application is said to provide third party control. In third
party control, the application resides in a server connected to a LAN. The clients may send their
telephony requests directly to the server, using their personal computer applications. The serv-
er interprets the requests and issues the appropriate commands to the HiPath 4000. The CTI
application residing in the server acts as the agent for all LAN clients.

2.2 Elements of HiPath 4000 CSTA

The following section describes the elements of HiPath 4000 CSTA:

HiPath 4000 system

The HiPath 4000 is the Siemens telephony equipment that performs functions such as dialing
and transferring calls. In addition, the HiPath 4000 sends event information to the telephony
services application.

LAN Environment
The LAN environment that complements the HiPath 4000 system to enable CTI consists of one
or more client computers attached to a CTI server. The clients are able to use the CTI server
to exchange information with the HiPath 4000. The CTI server exchanges information with the
HiPath 4000 by using the Siemens proprietary CTI protocol.
The CTI server consists of two major telephony software modules: HiPath 4000 CSTA and
CSTA application software.

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HiPath 4000 CSTA Architecture

PBX
CSTA CTI server Agent
workstation

Interface HiPath 4000 CSTA Agent

NIC
CSTA
CTI link software application workstation

Agent
workstation
Windows operating system

Figure 2-2 Typical CTI LAN Environment with CSTA Application in the Server

Figure 2-2 on page 2-4 shows a typical LAN CTI environment with the CSTA applications in the
CSTA CTI server.

2.3 HiPath 4000 CSTA Architecture

Figure 2-3 HiPath 4000 CSTA Architecture

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HiPath 4000 CSTA Architecture

The main goal of HiPath 4000 CSTA is to allow applications using the CSTA (Computer- Sup-
ported Telecommunications Applications) protocol to connect to HiPath4000 switches. CSTA
refers to the standards of the European Computer Manufacturing Association (ECMA) for Com-
puter-Telephony Integration (CTI). HiPath 4000 CSTA supports the CSTA Phase III ASN.1 pro-
tocol.
The translation between the CSTA and the ACL protocols happens in the Connectivity Adapters
(CA) called CA4000 in case of HiPath4000.
There can be multiple numbers of CA's in one HiPath 4000 CSTA installation, one Connectivity
Adapter can connect to one switch, but using multiple link pairs it's possible to have more Con-
nectivity Adapters to use the same switch.
Maximum 4 applications can connect to a CA at the same time.

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Preparing the Installation Site

3 Planning for Installation of HiPath 4000 CSTA

This chapter tells you how to prepare your site and personnel for installing HiPath 4000 CSTA,
and how to order the equipment and services needed for the installation.

3.1 Preparing the Installation Site

Your site will use TCP/IP as well as remote access. This section describes what you need to
do in each instance. To prepare your site for installation of the HiPath 4000 CSTA and remote
access, do the following:
1. Determine the environmental requirements for the room in which the equipment is to be
installed.
2. Estimate the distance between the HiPath 4000 and the computer telephony integration
(CTI) server.
● TCP/IP Connection
The HiPath 4000 and the CTI server should be located within 100 meters of each oth-
er. The cable connecting the CTI server to the HiPath 4000 is an Ethernet cable (twist-
ed pair using RJ45).
● Remote Access
A modem is required for remote console access. Maintenance and diagnostic proce-
dures may then be performed from a remote location. Refer to Section 4.11, “Installing
pcANYWHERE32 8.0 Remote Connectivity Software”, on page 4-25.

3.2 Reviewing Skills and Tasks

The following paragraphs describe the skills and tasks required to install and maintain HiPath
4000 CSTA. To prepare the personnel at your site for installation of HiPath 4000 CSTA, review
these skills and tasks to ensure that all team members understand their assigned responsibil-
ities.

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Reviewing Skills and Tasks

3.2.1 Planning Skills and Tasks

The personnel responsible for planning system installation must work closely with Siemens
personnel, computer system service personnel, and the application vendors to define your
company’s business requirements and to prepare your site, equipment, and personnel for in-
stallation of HiPath 4000 CSTA. The persons assigned to do these tasks must understand your
company’s voice communications system, including equipment needs, capacity planning, and
call distribution groups.
Table 3-1 lists the planning tasks and responsibilities, and identifies who is responsible for per-
forming each task. You can perform some tasks with assistance from Siemens personnel as
needed; other tasks can be performed only by Siemens personnel.

Siemens
Planning Task Customer Personnel
Defining your business requirements *
Defining the effect of your business applications requirements on the HiPath 4000 *
Preparing your site and personnel for HiPath 4000 CSTA installation *
Scheduling your installation activities *
Scheduling Siemens installation activities *
Ordering all prerequisite hardware and software to be installed in the HiPath 4000 and the *
CTI server
Contacting your LAN supplier to ensure the LAN equipment (CTI server) will be installed *
before installation of HiPath 4000 CSTA
Contacting your network services provider if you require public network services *

Table 3-1 Planning Tasks and Responsibilities

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Reviewing Skills and Tasks

3.2.2 Installation Skills and Tasks

The personnel responsible for installing and configuring HiPath 4000 CSTA must be familiar
with the HiPath 4000 system, the connection hardware (cables, modems, and adapters), and
the LAN environment.

3.2.2.1 TCP/IP Installation

Table 3-2 lists installation tasks and responsibilities in connecting the CTI server to the HiPath
4000 through a LAN. If you need help doing these tasks, ask your Siemens representative for
information about available installation and service options.

Installation Task Customer Siemens

Personnel
Installing all prerequisite hardware and software in the CTI server *
● The NIC board (connects CTI server to client)
● A second NIC board (connects CTI server to HiPath 4000 )
● Microsoft’s Windows 2003, 2008, XP or Novell SUSE Linux operating system
● The HiPath 4000 CSTA software
● The CSTA application software
Installing the client workstation *
● The Network Interface Card (NIC)
● The CSTA client libraries
● The telephony application
Verifying that the CTI server can communicate with client *
Configuring CSTA application on the CTI server to add client information *
Installing HiPath 4000 hardware and modifying software configuration as needed *
Cabling and connecting the CTI server to the HiPath 4000 *
Verifying that the HiPath 4000 to the CTI server link and HiPath 4000 CSTA are operation- *
al
Verifying that the CSTA application software is functional *

Table 3-2 Installation Tasks and Responsibilities (TCP/IP Connection)

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Reviewing Skills and Tasks

3.2.2.2 Remote Access Installation

Remote access is needed for troubleshooting HiPath 4000 CSTA remotely. Table 3-3 on page
3-4 lists the broad installation tasks required to facilitate remote access.

Installation Task Customer Siemens

Personnel
Installing Remote Access modem: *
● Configuring Remote access modem
● Interconnecting the remote access modem to telephone facility
Verifying that Siemens support personnel can communicate with the CTI server *

Table 3-3 Installation Tasks and Responsibilities (Remote Access)

3.2.3 Maintenance Skills and Tasks

The personnel responsible for administering HiPath 4000 CSTA and the LAN are responsible
for problem isolation to the affected supplier, application developer, Microsoft, LAN supplier, or
Siemens. The personnel responsible for administering HiPath 4000 CSTA and the LAN must
also be familiar with their business applications, call distribution groups, the HiPath 4000, the
Microsoft’s Windows 2003, 2008 or XP operating system, or Novell SuSE Linux (SLES9,
SLES10), and the CTI application. Remark: Other supported softwares are: VMWare Server
1.0.1 for Windows and VMWare Server 1.0.3 for Linux.
Table 3-4 lists the tasks required to maintain HiPath 4000 CSTA and identifies who is respon-
sible for performing each task. You can perform some tasks with assistance from Siemens per-
sonnel as needed; other tasks can be performed only by Siemens personnel.

Maintenance Task Customer Siemens

Personnel
Isolating problems to the HiPath 4000, HiPath 4000 CSTA link, the CSTA application code, *
Microsoft’s Windows 2003, 2008 and XP operating system or Novell SuSE Linux (SLES9,
SLES10), or the HiPath 4000 CSTA software.
Reporting problems to the correct service organization when necessary. *
Troubleshooting and fixing problems isolated to the LAN and the CTI server. *
Troubleshooting and fixing problems isolated to non-CTI applications running on the LAN *
or the server.
Troubleshooting and fixing problems isolated to the HiPath 4000 hardware or software. *
Troubleshooting and fixing problems isolated to the HiPath 4000 CSTA. *

Table 3-4 Maintenance Tasks and Responsibilities

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Ordering Equipment

3.3 Ordering Equipment

The following paragraphs describe the hardware and software required to support HiPath 4000
CSTA. This section also includes information on ordering additional documentation that may be
required.

Please note that the order numbers listed in the following tables may change. Refer
I to the most recent version of the Siemens Ordering Notes from your Siemens rep-
resentative for the current order numbers.

3.3.1 CTI Server Hardware and Software

3.3.1.1 CTI Server Hardware

Table 3-5 lists the CTI server hardware and total memory required for the entire system includ-
ing the CTI application for a LAN connection to the HiPath 4000.

Product Name Part Number

● 700-MHZ Pentium processor or higher* No specific recommendation
● 512 megabytes (MB) RAM* No specific recommendation
● 1 GB hard disk space* No specific recommendation
● Disk controller No specific recommendation
● Video graphics array (VGA) adapter (if needed) No specific recommendation
● Color or monochrome display No specific recommendation
● CD ROM (recommended) No specific recommendation
● Page printer and cable (optional) No specific recommendation
● NIC board (server to client) No specific recommendation
● Ethernet NIC board (CTI server to HiPath 4000) for ISA computers 3Com Card, EtherLink_III 3C509B-TP
● Twisted pair RJ45 cable No specific recommendation
*These are minimum requirements and may be substantially higher, especially if the application resides on the same server
as HiPath 4000 CSTA and the API provider.

Table 3-5 CTI Server Hardware and Memory Required for the HiPath 4000 CSTA product
(TCP/IP Connection)

3.3.1.2 CTI Server Software

Table 3-7 lists the software required to support HiPath 4000 CSTA.

Product Name Ordering No. Source

HiPath 4000 CSTA server program CD-ROM Siemens

Table 3-6 CTI Server SoftwareHiPath 4000 CSTA

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Ordering Equipment

Product Name Ordering No. Source

CSTA application software Various vendors

Table 3-6 CTI Server SoftwareHiPath 4000 CSTA

3.3.1.3 Requirements for Remote Connection

Table 3-7 lists the requirements for accessing the CTI server remotely for troubleshooting pur-
poses.

Product Name Quan- Ordering No. Source

tity
Telephone line, direct inward dialing (DID) or dedicated (re- 1 Ordered from local Local phone company
fer to Section 4.11, “Installing pcANYWHERE32 8.0 Re- phone company
mote Connectivity Software”, on page 4-25)
US Robotics Sportster 33.6 modem (refer to Section 4.11, 1 May be purchased from a
“Installing pcANYWHERE32 8.0 Remote Connectivity Soft- computer store
ware”, on page 4-25)

Table 3-7 Requirements for Remote Connection

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Installing Windows/Novell Linux and LAN (Customer)

4 Installing HiPath 4000

This chapter contains instructions for installing HiPath 4000 CSTA.
Install by following the procedures in the order they appear:
1. Install the Microsoft Windows 2003, 2008 or XP/Novell SUSE Linux SLES10 operating sys-
tems and the LAN.
2. Verify that the clients and server are functioning correctly.
3. Install prerequisite hardware on the HiPath 4000 Communication Server (CS)
(if necessary).
4. Configure the HiPath 4000 software for HiPath 4000 CSTA.
5. Install the required hardware in the computer telephone integration (CTI) server.
6. Connect the communication link between the CTI server and the HiPath 4000.
7. Install the HiPath 4000 CSTA server program.
8. Verify that HiPath 4000 CSTA is operating correctly.
9. Install the CSTA application software.
10. Install the modem for remote access.
To complete these tasks, follow the procedures in this chapter in the order they appear. Before
beginning each procedure, ensure that you have all the required tools, materials, and equip-
ment.

4.1 Installing Windows/Novell Linux and LAN (Customer)

Install the LAN according to your specifications. Verify that all connections are operating cor-
rectly. If you experience difficulty, contact your LAN installation provider.
Install and verify Microsoft Windows 2003, 2008 or XP/Novell SUSE Linux SLES10 operation
system by following the instructions provided in the Microsoft Windows or Novell manual. If you
experience any problems, contact Microsoft Corporation or Novell.

4.2 Verifying the Client and Server Functionality (Customer)

Ensure that the client can connect to the CTI server. If you experience any problems, contact
CSTA application reseller.

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Preparing for the HiPath 4000 (V5 or older) Hardware Installation

4.3 Preparing for the HiPath 4000 (V5 or older) Hardware Installation
This chapter corresponds only to the HiPath 4000 V5 (or older version)!
The HiPath 4000 system has integrated Ethernet server buses, which can be used to connect
the HiPath 4000 CSTA Server via an Ethernet TCP/IP connection. A TCP/IP connection is a
logical data connection between two addresses, each consisting of a port number (for the TCP)
and a logical IP address. With this type of configuration, a number of different logical destina-
tions can be reached via one physical address, the TCP port number. The transmission control
protocol ensures that the transmitted data pakets reach the logical Internet Protocol destination
address in the correct sequence and without loss. If an error occurs, the entire connection is
terminated.
The below diagram shows the possible ways to connect to Siemens Hipath 4000:

PBX
CSTA CTI server
ACL
WAML
Interface

HiPath 4000 CSTA CSTA

HUB NIC

ACL
PBX
CSTA CTI server

SL200
Interface

HiPath 4000 CSTA CSTA

NIC

ACL
ATL

Although it is possible to configure the CSTA CTI Server using only one LAN card, it is not rec-
ommended.

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Preparing for the HiPath 4000 (V5 or older) Hardware Installation

4.3.1 Atlantic LAN Connectivity

4.3.1.1 Connecting to the Atlantic LAN

The physical interface between the HiPath 4000 and the HiPath 4000 CSTA is an unshielded
twisted pair line to the internal Hicom Ethernet LAN. The internal ("Atlantic") LAN provides a
high data bandwidth for communication between the HiPath 4000 processors, and is therefore
ideally suited for data communication between the HiPath 4000 processors and HiPath 4000
CSTA. The internal Hicom Ethernet LAN is directly available on the backplane of HiPath 4000.
If more than one HiPath 4000 CSTA server is connected to the same Atlantic LAN, each server
must be given a unique IP address, an external hub is needed. The physical connection to an
external hub is always a standard, twisted pair cable. An external hub can be any commercially
available hub with RJ45 ports, e.g. 3Com Office Connect Ethernet Hub 4 (4 TP/RJ45 ports),
3Com order reference 3C16 704A. The hub ports should always have MDI / MDIX switches.

4.3.1.2 IP-Addresses
Servers connected to the Atlantic LAN are accessed via IP addresses (IP network numbers
plus server numbers). The IP network number of the Atlantic LAN is ’192.0.2’, which defines a
Class C internet address. All the servers connected to the Atlantic LAN use this network num-
ber.
The IP addresses of the Hicom components are fixed, as follows:
CC-A: 192.0.2.1
CC-B: 192.0.2.2
ADS/ADP: 192.0.2.3
The following address ranges are reserved for the external applications:
ext. ACD-Server: 192.0.2.10 - 192.0.2.19 (default: 192.0.2.16)
HiPath CAP: 192.0.2.23 - 192.0.2.29 (default: 192.0.2.25)
If more than one HiPath HiPath 4000 CSTA is connected to the same Atlantic LAN, each server
must be given a unique IP address. The default address for the first HiPath 4000 CSTA server
is 192.0.2.25; for each additional server, the address is incremented by 1 (192.0.2.26,
192.0.2.27, etc.). Maximal 5 servers can be connected.

In case of any IP address other than 192.0.2.25, it is necessary to do the following:

I 1. From the MS Command Prompt, enter
edit c:\winnt\system32\drivers\etc\hosts
2. At the bottom of the hosts file, enter the following string:
<CAP Server IP address> tab and enter cbadmin-server
3. Save your changes upon exiting.

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Configuring the HiPath 4000 Software

4.3.1.3 TCP Port Numbers

Each CSTA application must also be assigned a unique TCP port number.
The numbers reserved for this purpose range from 1025 to 5000. The default TCP port num-
bers for CSTA applications are:
1st application: 1040
2nd application: 1041
3rd application: 1042
4th application: 1043

4.3.2 Connecting to the SL200 board or the WAML board

On the Atlantic LAN the IP addresses of the HiPath components are fixed, so it is not possible
to configure more PBXes on the same LAN. This limitation can be avoided using the SL200
board or the WAML board.
The IP addresses of these LAN boards are configurable and the Atlantic LAN is accessible via
these boards.

The WAML board and the SL200 board cannot be configured at the same time.
!

4.4 Configuring the HiPath 4000 Software

4.4.1 Configuring the connection to the Atlantic LAN

The HiPath 4000 CSTA and the HiPath 4000 need to be configured specially before the system
can operate; i.e. certain parameters must be set in each case.
The HiPath parameters are set with the aid of MML command batches (AMOs).
If more than one gateway is to be configured for the same HiPath System, separate ACL-C ap-
plication parameters must be set in the HiPath 4000 in each case.
The following basic activities must always be carried out for each installation:
1. maximum number of ACL-C applications must be set
AMO: DIMSU
parameter: DGV:
2. maximum number of Monitored Devices must be set
AMO: DIMSU (dimensioning of features, switching unit)
parameter: ACDMONID, number of monitored id sets (e.g. acd agents - only acd-g)

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The maximum number of permitted Monitored Devices. Any attempt by the application to
set more monitoring points than permitted by the maximum number of monitored devices
will be rejected.
3. Call processing timers must be set
AMO: CTIME, customer-specific cp timers, switching unit
Administrating the call processing timers, which are evaluated by the "MakeCall" event.
4. Physical ports for TCP/IP data communication must be configured
AMO: CPTP, communication parameters for tcp/ip-connection
Type: DVAVERB
5. Application interface parameters must be set (transport address)
AMO: CPTP, communication parameters for tcp/ip-connection
Type: APPL
6. ACL Manager parameters must be configured
AMO: ACMSM, acl manager communication parameter
APPLTYP=ACLAPPL
7. Sub-application parameters must be configured
AMO: XAPPL, DVA - application ACL
8. amo applications administration
AMO: APC
Some of the parameters set with AMOs must also match the corresponding values set in the
configuration of HiPath CAP.
In particular, these are:
Password (ACMSM)
Send/receive block size (ACMSM)
P address of gateway (CPTP)
ACL-C events generated (XAPPL)
Sub-application ID (XAPPL)

In HiPath 4000 "monoprocessor" system (only one CPU for ADS and SWU func-
I tions), the ACM is activated and then resident in the SWU!
In case of a “dualprocessor system” the ACM should be activated in the ADS!
For AMOs used on the HiPath 4000 refer to Appendix A, “Administration on HiPath/
Hicom”

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Configuring the HiPath 4000 Software

4.4.2 Configuring the connection to the SL200 board

The Atlantic LAN has to be properly configured, before you start the SL200 board configuration.
To setup the SL200 card for use with HiPath 4000 CSTA, the UnixWare Service Tool 'Unix Base
Administration' (UBA) must be used. The service tool UBA can be found under HiPath 4000
Assistant, in the LaunchPad2 under the folder 'Base Administration'.
If you have already correctly setup the LAN Configuration for the SL200 via the 'LAN Cards' and
'Routes' options with UBA, then you can skip ahead to the 'Settings for Firewall' section.

4.4.2.1 Using and Setting up HiPath 4000 Assistant and UBA

On a PC connected directly to the Atlantic LAN, in a Web browser go to the Public Area of Hi-
Path 4000 Assistant at http://192.0.2.5 and follow the steps in the Client Preparation link. After
this is done, using your browser go to UBA at the following link: https://192.0.2.5/UBA
First the LAN Card must be configured. Under LAN Configuration click on the 'LAN Cards'
menu point. The table should be empty in the right-hand frame (if the frame is not empty then
the LAN Card has already been setup, if it was setup in UBA don't set it up again). Click on the
'New LAN Card Configuration' icon (top right in righthand frame), and fill in the IP Address, Net-
mask and Broadcast values provided by your System Administrator for the SL200 card and add
this card to the entry. After a few seconds the LAN card entry will appear in the table. Then re-
boot UnixWare with either 'ShutDown' or in by typing 'shutdown -y -g0' in a Unix shell as a priv-
iledged user.

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When UnixWare is finished rebooting and all UnixWare services have started, go to UBA again
and select the 'Routes' menu point. Click on the 'New Route' icon (top right in right-hand frame).
Select the 'Default' checkbox, and fill in the Gateway value provided by your System Adminis-
trator and type in 3 for Metric. The Netmask value can normally be left blank, consult your
SysAdmin if it needs to be entered. Then 'Add' the Route, wait for the Route to appear in the
table, and reboot UnixWare.

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Configuring the HiPath 4000 Software

4.4.2.2 Settings for Firewall

After the LAN Configuration for the the SL200 are set via the 'LAN Cards' and 'Routes' options
and UnixWare is rebooted, then following steps need to be followed:
1. Select the 'Firewall' option under the LAN Configuration After a few seconds the Firewall
settings will come up in the right hand frame.
2. In the 'New Firewall Entry' box 'Host' will be selected by default. Click on the 'Address' radio
button.
3. Fill in the IP address of the machine you wish to access HiPath 4000 CSTA from.

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Configuring the HiPath 4000 Software

4. Under the 'Access' area, make sure that only the ADP menu point is checked.
5. Click on the 'Add' Button.
6. After a few seconds a new line will be added to the Host / Net table at the top of the right-
hand frame.
7. If additional workstations need to be added, then the 'New FireWall Entry' icon the top right
hand corner can be selected, and steps 2-6 need to be repeated for each additional work-
station. Once the machine is added to the list it should be immediately available for use
with HiPath 4000 CSTA.

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Configuring the HiPath 4000 Software

4.4.3 Configuring connection to the WAML board

The Atlantic LAN has to be properly configured, before you start the WAML board configuration
and it has to be phisically connected with the WAML board using a LAN cable.
The AMO LANC can be used to administer the WAML board's board-specific configuration data
that is required for LAN communication. In a HiPath switch a maximum of 4 WAML boards can
be configured.

For AMOs used on the HiPath 4000 refer to Appendix A, “Administration on HiPath/
I Hicom”

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Installing and Configuring the Ethernet Card (TCP/IP) in the CTI Server (only under Microsoft

4.5 Installing and Configuring the Ethernet Card (TCP/IP) in the CTI
Server (only under Microsoft operating sytsmes)
The customer should install the Ethernet card in the CTI server using the procedures accom-
panying the card. During the Ethernet card installation, record the following values in Table 4-
1 for later use:

Parameter Value
I/O Base Address (Card Port number)
Interrupt Request Level (Card Interrupt number)
IP Address of HiPath 4000 CSTA network interface card* (NIC).
*The 3COM Etherlink III ISA/adapter card is the NIC board tested.

Table 4-1 Ethernet Settings

The following procedures allow you to configure the NIC board for use between CTI server and
the HiPath 4000:
1. Within the Windows 2003/2008/XP desktop, click Start, Settings, Control Panel, and the
Network icon.
The Network screen appears.
2. Click Adapters.
The Select Network Adapter screen appears.
3. Click Add.
4. From the Network Adapter list, highlight the appropriate adapter and click OK.
A Setup Message appears.
5. Within the Setup Message you are asked: “... do you want to continue?” Click OK.
The 3COM Etherlink III Adapter Card Setup1 screen appears
6. Enter the I/O Port Address and the Interrupt Number from Table 4-1 on page 4-11. The
Transceiver Type is most often 10 Base T. Click OK
7. 3COM Etherlink III Adapter Bus Location screen appears.
8. In the Type field enter ISA and in the Number field enter 0.
9. The Setup Message appears asking: The current netcard parameters...will you use any-
way? Disregard by clicking OK.
The Network screen appears and the adapter you configured should be seen.

1. The name of this screen depends upon the card you are installing.

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Installing and Configuring the Ethernet Card (TCP/IP) in the CTI Server (only under Microsoft

Remember the number assigned to the adapter you configured.

I
10. Click Close.
Windows 2003, 2008 or XP binds the settings you configured to the card. This will take a
few seconds, afterwhich, the Microsoft TCP/IP Properties screen appears.
11. In the Adapter section, select the adapter you just configured.
12. In the IP address field, type e.g. 192.0.2.25 (in case of connecting to the Atlantic LAN) and
press Enter.

Use the arrow keys to advance to each segment of the IP address.

I
13. In the Subnet Mask field enter 255.255.255.0.
14. Click Apply.
15. Click OK.
Windows 2003, 2008 or XPbinds these settings to the adapter card. The Network Set-
tings Change screen appears.
16. The adapter card configuration is complete.
17. Restart the computer by clicking Yes.
The Shutdown in Progress screen appears briefly and the system restarts.
18. Continue with Section 4.5.1, “Verifying the Ethernet Card Installation and Configuration”.”

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Installing and Configuring the Ethernet Card (TCP/IP) in the CTI Server (only under Microsoft

4.5.1 Verifying the Ethernet Card Installation and Configuration

You will verify the installation and configuration of the adapter card by pinging the card. To do
this compete the following steps.
1. Use the MS-DOS icon or select Command Prompt from Programs to exit the windows
environment.
2. At the command prompt, enter the following:
ping <IP Address>
The IP address should be the one recorded in Table 4-1 on page 4-11.
3. You should get reply messages from the adapter card if the installation and configuration
was successful. If not, check the following:
● I/O Base Address
● Interrupt Request Level
● IP Address of HiPath CAP NIC
and ping again. If failure persists, replace the adapter card, reinstall and ping again.
4. After a successful ping, continue with Section 4.6, “Connecting the CTI Server to the Hi-
Path 4000”.

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Connecting the CTI Server to the HiPath 4000

4.6 Connecting the CTI Server to the HiPath 4000

This procedure involves physically connecting the cables and pinging the HiPath 4000. Com-
plete the following steps:
1. Connect an RJ-45 cable to the rear of the adapter card at the rear of the CTI server.
2. Connect the other end of the RJ-45 cable to the Hub-C / SL200 / WAML card on the HiPath
4000.
3. Ping the IP address of the HiPath 4000 by entering the following at the command prompt:
ping 192.0.2.3 (In case of connecting to the Atlantic LAN)
4. You should get reply messages from the HiPath 4000 if the connection is established. If
not, check the connections and ping again. If failure is not corrected, replace the cable and
ping again.
If failure persists, refer to Section 6.4, “Communications Link Problems”, on page 6-6.
5. After a successful ping:
● Proceed to Section 4.7, “Installing/Deinstalling the HiPath 4000 CSTA Software”, on
page 4-15 if you are installing HiPath 4000 CSTA to be used with a single CSTA appli-
cation.

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Installing/Deinstalling the HiPath 4000 CSTA Software

4.7 Installing/Deinstalling the HiPath 4000 CSTA Software

Remark: Upgrade installation of the HiPath 4000 CSTA is not possible!

4.7.1 Installation under Windows

The installation user must have local administrator priviledges.
A system reboot is not required by this installation.
The installation requires less then 1 GB disk space. Disk space will be checked by the installa-
tion procedure.
Insert the HiPath 4000 CSTA CD-ROM into the CD-ROM drive. If the “Autorun” property of your
CD-ROM drive is enabled, the installation will start automatically. Otherwise double-click on the
“setup.exe” program on your CD-ROM with the help of Windows Explorer.
The following dialogs are standard installation dialogs. If the user presses the “Cancel” Button
in any dialog, the installation will be aborted and all performed changes on the system will be
reversed (Rollback).
The HiPath 4000 CSTA is an MSI package with a setup launcher setup.exe. Please run set-
up.exe and follow the instructions of the installation process. The last step of the installation will
be the configuration of CA, installing a new PBX link. (See Section 5.2, “Installing, configuring
and removing a PBX connection”).

4.7.2 Installation under Linux SUSE (SLES10)

1. Login as "root" on the Linux system
2. Install the rpm package as required:
rpm -i HiPath4000CSTA-10.200-0.i586.rpm
3. Starting the service:
/etc/init.d/HiPath4000CSTA start
3. You can reach the CBAdmin from another PC or on the Linux (in a graphical user interface)
by starting an internet browser and adding the address:
http://<IP of the CSTA server>:8080/CBAdmin/

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Installing/Deinstalling the HiPath 4000 CSTA Software

4.7.3 Deinstallation under Windows

The HiPath 4000 CSTA SW will be deinstalled by selecting the “HiPath 4000 CSTA” software
in the Add/Remove Programs Applet of the Control Panel and clicking the “Remove” button.
The deinstallation user must have local administrator priviledges as it is required for the instal-
lation.
There no are prerequisites for the deinstallation. The HiPath 4000 CSTA System Service will
be stopped automatically and if the HiPath 4000 CSTA Admin Application is still running, the
deinstallation user will be prompted during deinstallation (see below).
If the "Connectivity Adapter Service" is started or stopped via Services snap-in for Microsoft
Management Console, the Console will keep a handle on the "Connectivity Adapter Service".
If Connectivity Adapter is deinstalled in this situation, the "Connectivity Adapter Service" could
not be completely removed, because a handle from the Management Console is still open. The
"Connectivity Adapter Service" is marked for deletion after the next reboot instead. Trying to
install HiPath 4000 CSTA again will fail without a reboot, because the "Connectivity Adapter
Service" is still registered in the database of the Service Control Manager (SCM) of the oper-
ating system.
The service will successfully be removed/deinstalled once the Services snap-in (Management
Console) is closed before Deinstallation. Otherwise the system has to be rebooted before a re-
installation of HiPath 4000 CSTA.
In case the deinstallation successfully performed then the Administration program will be
prompted to let the user remove the installed driver instances. They do not have to be removed
because of possible future Connectivity Adapter installations since the configuration and log
files could be useful.
Remark: There is no need to stop the service Service via snap-in. This will be done automati-
cally by the deinstallation procedure.

4.7.4 Deinstallation under Linux SUSE (SLES10)

1. Login as "root" on the Linux system
2. Create an overview of installed HiPath 4000 CSTA package
rpm -q -a | grep CSTA
(-q for query, -a for all)
3. Uninstall rpm packages as required
rpm -e -v <package_1>
(-v for verbose information)
In case all of the installed HiPath 4000 CSTA package is to be uninstalled, it is possible to
combine both steps
rpm -e -v $(rpm -q -a | grep CSTA)

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Licensing

4.8 Licensing
HiPath 4000 CSTA uses HiPath License Management ("Single System Licensing" mode) for li-
censing.

Figure 4-1 HiPath License Management architecture

HiPath License Management CLC is integrated into the installer of HiPath 4000 CSTA, but as
in the case of "Single System Licensing" no configuration is necessary, the change is not visi-
ble.
The CLA and CLM components of the HiPath License Management should be installed sepa-
rately! (For more information please see: Licensing_Guideline_V5.pdf Chapter Single System
Licensing (CSC))
Licenses for HiPath 4000 CSTA are "user clients" allowing a single application of a certain in-
stallation to connect to a CA and monitor specific numers of devices.
The licenses are bound to the MAC address of installation PC.
Three license modes are available and tese differ in the number of possible monitor points. The
three modes are: “no license”, “100 clients”, and “unlimited”. For the two last modes a licens is
required which is checked at the connection of the CTI application. The maximum number of
the allowed monitor points in the different modes:

The application identifies itself with an Application-ID. These coudl be the following: CAP-Call-
Rec,CAP-CallCenter or CAP-CommCtrl.

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Licensing

License mode Mayimum number of allowed monitor

points
No license 10
100 clients 100
Unlimited 100000 (limit in code)
Table 4-2 License types
Monitor points are counted per application connetion and if the same device has multiple mon-
itor points each of them are counted.

Licensing can be set through the web based configuration interface on the application config-
uration dialog in the “license type” option. When the license mode is changed the application
connection is automatically closed by the HiPath 4000 CSTA and the CTI application has to re-
connect.
The lciense mode is stored also in the configuration file of the corresponding CB-Driver, the
config option is the following:
LICENSE_TYPE_<applicatio id>=<license mode>
Where <application id> is a digit from 1 to 4, and the<license mode> is either “no license”,
“100_clients” or “unlimited”.

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Verifying the CSTA Server Administration Program

4.9 Verifying the CSTA Server Administration Program

The Admin screen allows you to configure HiPath 4000 CSTA to communicate with the CSTA
application as well as the HiPath 4000.

Restriction: The WEB based administration interface can be accessed only from one client. If
the administration interface is used from another clients parallel, then it can cause maulfunction
of the software.!
Use the following steps to configure the HiPath 4000 CSTA Administration program in the CSTA
Server:
1. Click in order the following: Start, Programs, Siemens, (OpenScape/HiPath 4000)
CSTAand CBAdmin.
The Admin screen.
Remark: If you want to reach the Admin interface of the HiPath 4000 CSTA from a client
PC, then start a browser (eg.: MS iexplorer) with the address
http://<IP of the CSTA server>:8080/CBAdmin/

2. Install and configure a new PBX link. (See Section 5.2, “Installing, configuring and remov-
ing a PBX connection”).
3. Check the bottom of the Admin screen to determine if the CBDriver is connected. If the
CBDriver is disconnected, refer to Table 6-4 on page 6-8.

When the Admin screen appears initially, select a Connectivity Adapter and choose the
Display menuitem in Status menu. The PBX Link should indicate Established. However,
the Application 1 Link will indicate N until the CSTA application is configured in the Admin
and the application is activated with the appropriate parameters.
If the PBX Link is N or you do not obtain the Admin screen, refer to Section 6.4, “Commu-
nications Link Problems”, on page 6-6 for assistance in resolving the problem.

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Verifying the CSTA Server Administration Program

4. From the start page choose a Connectivity Adapter and click Configuration.
The Configuration page shown in Figure 4-2 appears.

Figure 4-2 Connectivity Adapter Coinfiguration page

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Verifying the CSTA Server Administration Program

5. Enter the IP address of the PBX. Click Update.

6. If the CBDriver is running, you have to restart it to take effect. The restart is made by CBAd-
min if you click Yes in the confirmation dialog.
7. From the Status menu click Display.
The below dialog should appear:

8. From the menu click Configuration.

The Configuration drop list shown in Figure 4-2 appears again.

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Verifying the CSTA Server Administration Program

9. Choose under the Configured applications Add new application button and the follow-
ing page appears:

Figure 4-3 CSTA Application 1 Configuration Screen

a) Enter the Application Name.

b) Unless there is another application on your network using the TCP port number of
1040, let it be default. If you need to change the TCP port number, do so but record
the new setting.

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Verifying the CSTA Server Administration Program

c) Automatic Global Routing Trigger. (default)

In the current version, there is only one existing.
d) Monitor Filter setting of Reverse or CSTA Standard. (default)
In the current version, there is only one existing.
e) Private Data Version Number.
In the current version, there is only one exsisting.
f) In the Use external DNIS field, Select Yes or No
For newer systems the value should be Yes. If external DNIS is not available and your
system performs an internal DNIS calculation, choose No
g) Set the license type value corresponding to the installed license! (no license, 100 cli-
ents or unlimited).
Click Add application button, if you have made any changes. A confirmation Dialog shown
in Figure 4-4 appears.

Figure 4-4 Confirmation Screen

h) Click Yes if you want to activate the changes.

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Installing the CSTA Application Software (Customer)

i) Please do not navigate awawayay from this page until a new page with the changes
and with the message “Application successfully added” does not appear!

10. Proceed to Section 4.10, “Installing the CSTA Application Software (Customer)”.

4.10 Installing the CSTA Application Software (Customer)

Perform the following steps to install the CSTA application software:
1. Install the CSTA application software in the CSTA CTI server or client workstation using the
instructions that accompanied your CSTA application software.

The TCP port number of the HiPath 4000 CSTA driver used to communicate
I with the CSTA application defaults. If the CSTA application must use a TCP port
number other than 1040, a conflict will arise. Refer to Section 5.3.2.2, “Configu-
ration Application Connection”, on page 5-11 for information on changing the
TCP port number of the HiPath 4000 CSTA driver.
2. If you changed the TCP port number, repeat the following steps in Section 4.9, “Verifying
the CSTA Server Administration Program”, on page 4-19, steps 1, 3, and 8 through 11e.
3. After installing and configuring the CSTA application software, proceed to Section 4.11, “In-
stalling pcANYWHERE32 8.0 Remote Connectivity Software”.

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Installing pcANYWHERE32 8.0 Remote Connectivity Software

4.11 Installing pcANYWHERE32 8.0 Remote Connectivity Software

To install the pcANYWHERE32 8.0 remote connectivity software:
1. Insert the pcANYWHERE32 8.0 CD-ROM into the CD-ROM drive.
If the pcANYWHERE installation utility automatically starts, choose Install Software in the
pcANYWHERE CDROM installation utility window.
If the pcANYWHERE installation utility does not automatically start, then:
a) Choose Run from the Start menu.
b) Type i:\installs\pca32\disk1\setup and press Enter.
The pcANYWHERE Setup Program wizard appears. Continue with the following steps:
2. Choose Next to begin the pcANYWHERE setup.
3. Type your name and your company’s name, and then choose Next.
4. Read each page of the license agreement. When you finish, choose Yes to accept the
agreement.
5. Choose Browse to pick a new destination location.
6. Type D:\pcANYWHERE in the Path text box, and then choose OK.
7. Choose Yes when prompted to create the new directory.
8. Choose Next to accept the new location and continue with the installation.
9. Choose Next in the Setup Review window to start copying files to the destination directory.
10. Choose Next in the Symantec Support Solutions window to continue.
11. Choose Next in the How to Reach Us window to continue.
12. Choose Next in the Windows 95 Solutions window to continue.
13. Choose Skip in the Registration Wizard.
14. Choose

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