Color Laser Jet MFP

Color LaserJet Pro MFP M477
User Guide
M477fnw
M477fdn
M477fdw
www.hp.com/support/colorljM477MFP
HP Color LaserJet Pro MFP M477
User Guide
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omissions contained herein.
Edition 3, 8/2019
Table of contents
1 Product overview ...................................................................................................................................................................................... 1

Product views ............................................................................................................................................................................ 2
Printer front view ................................................................................................................................................. 2
Printer back view .................................................................................................................................................. 3
Control-panel view ............................................................................................................................................... 4
Home screen layout ........................................................................................................................ 5
How to use the touchscreen control panel ................................................................................. 6
Product specifications .............................................................................................................................................................. 7
Technical specifications ...................................................................................................................................... 7
Supported operating systems ........................................................................................................................... 9
Mobile printing solutions .................................................................................................................................. 10
Printer dimensions ............................................................................................................................................ 11
Power consumption, electrical specifications, and acoustic emissions .................................................... 13
Operating-environment range ........................................................................................................................ 13
Printer hardware setup and software installation ............................................................................................................ 14
2 Paper trays .............................................................................................................................................................................................. 15

Load paper into Tray 1 (multipurpose tray) ....................................................................................................................... 16
Introduction ........................................................................................................................................................ 16
Load paper into Tray 1 (multipurpose tray) .................................................................................................. 16
Tray 1 paper orientation ................................................................................................................................... 18
Load paper into Tray 2 .......................................................................................................................................................... 19
Introduction ........................................................................................................................................................ 19
Load paper into Tray 2 ...................................................................................................................................... 19
Tray 2 paper orientation ................................................................................................................................... 22
Load and print envelopes ..................................................................................................................................................... 23
Introduction ........................................................................................................................................................ 23
Print envelopes .................................................................................................................................................. 23
Envelope orientation ......................................................................................................................................... 24
ENWW iii
3 Supplies, accessories, and parts .......................................................................................................................................................... 25
Order supplies, accessories, and parts ............................................................................................................................... 26
Ordering .............................................................................................................................................................. 26
Supplies and accessories ................................................................................................................................. 26
Customer self-repair parts ............................................................................................................................... 26
Replace the toner cartridges ................................................................................................................................................ 28
Introduction ........................................................................................................................................................ 28
Remove and replace the toner cartridges ..................................................................................................... 29
4 Print .......................................................................................................................................................................................................... 35
Print tasks (Windows) ............................................................................................................................................................ 36
How to print (Windows) .................................................................................................................................... 36
Automatically print on both sides (Windows) ............................................................................................... 37
Manually print on both sides (Windows) ........................................................................................................ 37
Print multiple pages per sheet (Windows) .................................................................................................... 39
Select the paper type (Windows) .................................................................................................................... 39
Additional print tasks ........................................................................................................................................ 39
Print tasks (macOS) ............................................................................................................................................................... 41
How to print (macOS) ........................................................................................................................................ 41
Automatically print on both sides (macOS) ................................................................................................... 41
Manually print on both sides (macOS) ........................................................................................................... 41
Print multiple pages per sheet (macOS) ........................................................................................................ 42
Select the paper type (macOS) ........................................................................................................................ 42
Additional print tasks ........................................................................................................................................ 42
Store print jobs on the product to print later or print privately ...................................................................................... 44
Introduction ........................................................................................................................................................ 44
Before you begin ............................................................................................................................................... 44
Set up the printer for job storage ................................................................................................................... 44
Step one: Install the USB flash drive .......................................................................................... 44
Step two: Update the print driver ............................................................................................... 45
Create a stored job (Windows) ........................................................................................................................ 46
Print a stored job ............................................................................................................................................... 47
Delete a stored job ............................................................................................................................................ 47
Mobile printing ........................................................................................................................................................................ 49
Introduction ........................................................................................................................................................ 49
Wi-Fi Direct and NFC Printing (wireless models only) ................................................................................. 49
Enable or disable Wi-Fi Direct ..................................................................................................... 49
Change the printer Wi-Fi Direct name ....................................................................................... 50
HP ePrint via email ............................................................................................................................................ 50
HP ePrint software ............................................................................................................................................ 51
AirPrint ................................................................................................................................................................. 51
iv ENWW
Android embedded printing ............................................................................................................................. 52
Use walk-up USB printing ..................................................................................................................................................... 53
Introduction ........................................................................................................................................................ 53
Step one: Access USB files on the printer ...................................................................................................... 53
Step two: Print USB documents ...................................................................................................................... 53
Option one: Print documents ...................................................................................................... 53
Option two: Print photos .............................................................................................................. 54
5 Copy .......................................................................................................................................................................................................... 55
Make a copy ............................................................................................................................................................................ 56
Copy on both sides (duplex) ................................................................................................................................................. 57
Copy on both sides automatically ................................................................................................................... 57
Copy on both sides manually .......................................................................................................................... 57
Additional copy tasks ............................................................................................................................................................. 58
6 Scan .......................................................................................................................................................................................................... 59
Scan by using the HP Scan software (Windows) ............................................................................................................... 60
Scan by using the HP Scan software (OS X) ....................................................................................................................... 61
Scan to a USB flash drive ...................................................................................................................................................... 62
Set up the Scan to Network Folder feature ....................................................................................................................... 63
Introduction ........................................................................................................................................................ 63
Before you begin ............................................................................................................................................... 63
Method one: Use the Scan to Network Folder Wizard (Windows) ............................................................. 63
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server
(Windows) ........................................................................................................................................................... 65
Step one: Access the HP Embedded Web Server (EWS) ......................................................... 65
Step two: Configure the Scan to Network Folder feature ...................................................... 65
Set up the Scan to Network Folder feature on a Mac .................................................................................. 66
Method one: Use a Web browser to open the HP Embedded Web Server
(EWS) .......................................................................................................................... 66
Method two: Use the HP Utility to open the HP Embedded Web Server
(EWS) .......................................................................................................................... 67
Step two: Configure the Scan to Network Folder feature ...................................................... 67
Scan to a network folder ....................................................................................................................................................... 69
Set up the Scan to E-mail feature ....................................................................................................................................... 70
Introduction ........................................................................................................................................................ 70
Before you begin ............................................................................................................................................... 70
Method one: Use the Scan to Email Wizard (Windows) ............................................................................... 70
Method two: Set up the Scan to Email feature via the HP Embedded Web Server (Windows) ............ 71
ENWW v
Step two: Configure the Scan to E-mail feature ...................................................................... 72
Step three: Add contacts to the E-mail Address Book ............................................................ 74
Step four: Configure the default E-mail Options ...................................................................... 74
Set up the Scan to E-mail feature on a Mac .................................................................................................. 75
Method one: Use a Web browser to open the HP Embedded Web Server
(EWS) .......................................................................................................................... 75
Method two: Use the HP Utility to open the HP Embedded Web Server
(EWS) .......................................................................................................................... 75
Step two: Configure the Scan to E-mail feature ...................................................................... 75
Step three: Add contacts to the E-mail Address Book ............................................................ 77
Step four: Configure the default E-mail Options ...................................................................... 77
Scan to email .......................................................................................................................................................................... 79
Additional scan tasks ............................................................................................................................................................. 80
7 Fax ............................................................................................................................................................................................................. 81
Set up to send and receive faxes ......................................................................................................................................... 82
Before starting ................................................................................................................................................... 82
Step 1: Identify the phone connection type .................................................................................................. 82
Step 2: Set up the fax ........................................................................................................................................ 83
Dedicated phone line .................................................................................................................... 83
Shared voice/fax line .................................................................................................................... 84
Shared voice/fax line with an answering machine .................................................................. 85
Step 3: Configure the fax time, date, and header ........................................................................................ 86
HP Fax Setup Wizard .................................................................................................................... 87
Printer control panel ..................................................................................................................... 87
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................................. 87
Step 4: Run a fax test ........................................................................................................................................ 88
Send a fax ................................................................................................................................................................................ 89
Fax from the flatbed scanner .......................................................................................................................... 89
Fax from the document feeder ....................................................................................................................... 90
Use speed dials and group-dial entries ......................................................................................................... 90
Send a fax from the software .......................................................................................................................... 91
Send a fax from a third-party software program, such as Microsoft Word ............................................. 91
8 Manage the product ............................................................................................................................................................................... 93

Use HP Web Services applications ...................................................................................................................................... 94
Change the product connection type (Windows) .............................................................................................................. 95
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 96
Advanced configuration with HP Utility for OS X ............................................................................................................... 99
Open HP Utility ................................................................................................................................................... 99
vi ENWW
HP Utility features ............................................................................................................................................. 99
Configure IP network settings ........................................................................................................................................... 101
Introduction ...................................................................................................................................................... 101
Printer sharing disclaimer .............................................................................................................................. 101
View or change network settings ................................................................................................................. 101
Rename the printer on a network ................................................................................................................ 101
Manually configure IPv4 TCP/IP parameters from the control panel ..................................................... 102
Link speed and duplex settings .................................................................................................................... 102
Product security features ................................................................................................................................................... 104
Introduction ...................................................................................................................................................... 104
Assign or change the system password using the Embedded Web Server .......................................... 104
Energy-conservation settings ........................................................................................................................................... 105
Introduction ...................................................................................................................................................... 105
Print with EconoMode .................................................................................................................................... 105
Set the Sleep/Auto Off After setting ............................................................................................................ 105
Set the Shut Down After delay and configure the printer to use 1 watt or less of power .................. 105
Set the Delay Shut Down setting .................................................................................................................. 106
HP Web Jetadmin ................................................................................................................................................................. 107
Update the firmware ........................................................................................................................................................... 108
Method one: Update the firmware using the control panel ..................................................................... 108
Method two: Update the firmware using the Firmware Update Utility .................................................. 108
9 Solve problems ..................................................................................................................................................................................... 111

Customer support ................................................................................................................................................................ 112
Control panel help system ................................................................................................................................................. 113
Restore the factory-set defaults ....................................................................................................................................... 114
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel .............................. 115
Change the “Very Low” settings ................................................................................................................... 115
For printers with fax capability ................................................................................................. 116
Order supplies ................................................................................................................................................. 116
Product does not pick up paper or misfeeds .................................................................................................................. 117
Introduction ...................................................................................................................................................... 117
The printer does not pick up paper .............................................................................................................. 117
The printer picks up multiple sheets of paper ............................................................................................ 119
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 122
Clean the pickup rollers and separation pad in the document feeder ................................................... 123
Clear paper jams .................................................................................................................................................................. 125
Introduction ...................................................................................................................................................... 125
Experiencing frequent or recurring paper jams? ....................................................................................... 125
Paper jam locations ........................................................................................................................................ 126
Clear paper jams in the document feeder .................................................................................................. 127
ENWW vii
Clear paper jams in Tray 1 ............................................................................................................................. 129
Clear paper jams in Tray 2 ............................................................................................................................. 132
Clear paper jams in the rear door and the fuser area ............................................................................... 133
Clear paper jams in the output bin ............................................................................................................... 135
Clear paper jams in the duplexer (duplex models only) ........................................................................... 136
Improve print quality ........................................................................................................................................................... 137
Introduction ...................................................................................................................................................... 137
Print from a different software program .................................................................................................... 137
Check the paper-type setting for the print job ........................................................................................... 137
Check the paper type setting (Windows) ................................................................................ 137
Check the paper type setting (OS X) ........................................................................................ 138
Check toner-cartridge status ........................................................................................................................ 138
Clean the product ............................................................................................................................................ 139
Print a cleaning page ................................................................................................................. 139
Check the scanner glass for dirt and smudges ..................................................................... 139
Visually inspect the toner cartridge ............................................................................................................. 139
Check paper and the printing environment ................................................................................................ 140
Step one: Use paper that meets HP specifications ............................................................... 140
Step two: Check the environment ............................................................................................ 140
Step three: Set the individual tray alignment ........................................................................ 140
Adjust color settings (Windows) ................................................................................................................... 141
Calibrate the printer to align the colors ....................................................................................................... 142
Check the EconoMode settings ..................................................................................................................... 142
Try a different print driver .............................................................................................................................. 143
Improve copy and scan image quality .............................................................................................................................. 144
Introduction ...................................................................................................................................................... 144
Check the scanner glass for dirt and smudges .......................................................................................... 144
Eliminate lines or streaks when using the document feeder .................................................................. 145
Check the paper settings ............................................................................................................................... 145
Check the image adjustment settings ......................................................................................................... 145
Optimize for text or pictures ......................................................................................................................... 146
Check the scanner resolution and color settings on the computer ........................................................ 146
Resolution and color guidelines ............................................................................................... 146
Color .............................................................................................................................................. 147
Edge-to-edge copying .................................................................................................................................... 147
Improve fax image quality .................................................................................................................................................. 149
Introduction ...................................................................................................................................................... 149
Check the scanner glass for dirt and smudges .......................................................................................... 149
Check the send-fax resolution settings ....................................................................................................... 150
Check the error-correction settings ............................................................................................................. 150
viii ENWW
Check the fit-to-page setting ........................................................................................................................ 150
Send to a different fax machine .................................................................................................................... 152
Check the sender's fax machine ................................................................................................................... 152
Solve wired network problems .......................................................................................................................................... 153
Introduction ...................................................................................................................................................... 153
Poor physical connection ............................................................................................................................... 153
The computer is using the incorrect IP address for the printer ............................................................... 153
The computer is unable to communicate with the printer ....................................................................... 153
The printer is using incorrect link and duplex settings for the network ................................................ 154
New software programs might be causing compatibility problems ...................................................... 154
The computer or workstation might be set up incorrectly ...................................................................... 154
The printer is disabled, or other network settings are incorrect ............................................................. 154
Solve wireless network problems ..................................................................................................................................... 155
Introduction ...................................................................................................................................................... 155
Wireless connectivity checklist ..................................................................................................................... 155
The printer does not print after the wireless configuration completes ................................................. 156
The printer does not print, and the computer has a third-party firewall installed ............................... 156
The wireless connection does not work after moving the wireless router or printer .......................... 156
Cannot connect more computers to the wireless printer ........................................................................ 156
The wireless printer loses communication when connected to a VPN .................................................. 157
The network does not appear in the wireless networks list .................................................................... 157
The wireless network is not functioning ..................................................................................................... 157
Perform a wireless network diagnostic test ............................................................................................... 157
Reduce interference on a wireless network ............................................................................................... 157
Solve fax problems .............................................................................................................................................................. 159
Introduction ...................................................................................................................................................... 159
Fax troubleshooting checklist ....................................................................................................................... 159
Solve general fax problems ........................................................................................................................... 160
Faxes are sending slowly .......................................................................................................... 160
Fax quality is poor ...................................................................................................................... 161
Fax cuts off or prints on two pages ......................................................................................... 162
Index ........................................................................................................................................................................................................... 163
ENWW ix
x ENWW
1 Product overview
● Product views
● Product specifications
● Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM477MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 1
Product views
● Printer front view
● Printer back view
● Control-panel view
Printer front view

2
1
11
10
9 3
8
7
6
5
4
1 Scanner
2 Document feeder
3 Regulatory label (inside the front door)
4 Tray 2
5 Tray 1
6 Power on/off button
7 Front door (provides toner cartridge access)
8 Output bin extension
9 Output bin
10 Walk-up USB port (for printing and scanning without a computer)
11 Touchscreen control panel (tilts up for easier viewing)
2 Chapter 1 Product overview ENWW

Printer back view
8 1
2
7
3
6
4
1 Front door release button
2 Duplexer (fdn and fdw models only)
3 USB port for job storage
4 USB port for direct connection to a computer
5 Ethernet port
6 Fax ports
7 Power connection
8 Rear door (fnw model only) (provides access for clearing jams)
ENWW Product views 3

Control-panel view
5 4 3
1 Touchscreen Provides access to menus, help animations, and printer

information.
2 Home page screen indicator The display indicates which Home screen the control panel is
currently displaying.
3 Help button Provides access to the control-panel help system
4 Home button Provides access to the Home screen
5 Back button Returns to the previous screen
NOTE: While the control panel does not have a standard Cancel button, during many printer processes a Cancel
button appears on the touchscreen. This permits users to cancel a process before the printer completes it.

Home screen layout
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by touching the Home button on the printer control panel.
NOTE: The features that appear on the Home screen can vary, depending on the printer configuration.
1 2
11 10 9 8 7 6 5 4 3
1 Reset button Touch this button to reset any temporary job settings to the default printer settings.
2 Connection Information Touch this button to open the Connection Information menu, which provides network information.
button The button appears as either a wired network icon or a wireless network icon , depending
on the type of network to which the printer is connected.
3 Setup button Touch this button to open the Setup menu.
4 Apps button Touch this button to open the Apps menu to print directly from select Web applications.
5 Supplies button Touch this button to view information about supplies status.
6 USB button Touch this button to open the USB Flash Drive menu.
7 Fax button Touch this button to open the fax features.
8 Scan button Touch this button to open the scan features:
● Scan to USB Drive
● Scan to Network Folder
● Scan to E-mail
9 Jobs button Touch this button to open the stored jobs feature.
10 Copy button Touch this button to open the copy feature.
11 Printer status This screen area provides information about the overall printer status.
ENWW Product views 5

How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
Action Description Example
Touch Touch an item on the screen to select that item Touch the Setup button to open the Setup
or open that menu. Also, when scrolling through menu.
menus, briefly touch the screen to stop the
scrolling.
Swipe Touch the screen and then move the finger Swipe the Home screen to access the Setup
horizontally to move the screen sideways. button.
Scroll Touch the screen, and then, without lifting the Scroll through the Setup menu.
finger, move the finger vertically to move the
screen.

Product specifications
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/colorljM477MFP.
● Technical specifications
● Supported operating systems
● Mobile printing solutions
● Printer dimensions
● Power consumption, electrical specifications, and acoustic emissions
● Operating-environment range
Technical specifications
Model name M477fnw M477fdn M477fdw
Product number CF377A CF378A CF379A
Paper handling 50-sheet multipurpose tray (Tray 1)
Tray 2 (250-sheet capacity)
Automatic duplex printing Not available
Connectivity 10/100/1000 Ethernet LAN connection

with IPv4 and IPv6
Hi-Speed USB 2.0
Print server for wireless network Not available

connectivity
Walk-up USB port
HP near field communication (NFC) and Not available Not available

Wi-Fi Direct for printing from mobile
devices
Control-panel display Touchscreen control panel

and input
Print Prints 27 pages per minute (ppm) on A4

and 28 ppm on letter-size paper
USB printing (no computer required)
Job storage/PIN-protected printing
(Requires a 16 GB or greater USB thumb

drive.)
Fax
ENWW Product specifications 7

Model name M477fnw M477fdn M477fdw
Product number CF377A CF378A CF379A
Copy and Scan Copies 19 pages per minute (ppm)
NOTE: Copy and scan Scans 26 ppm

speeds are subject to
change. For the most
current information, go
to www.hp.com/
support/
colorljM477MFP.
50-page document feeder
Scan to E-mail, Scan to USB, and Scan

to Network Folder options

Supported operating systems
The following information applies to the printer-specific Windows PCL 6 and OS X print drivers.
Windows: The HP Software Installer installs the HP PCL.6, HP PCL-6, or HP PCL 6 driver depending on the
Windows operating system along with optional software when using the full software installer. See the software
installation notes for more information.
Mac computers and OS X: Mac computers and Apple mobile devices are supported with this printer. The OS X
print driver and print utility are available for download from hp.com and may also be available via Apple Software
Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to download the
OS X installer software:
1. Go to www.hp.com/support/colorljM477MFP.
2. Select Support Options, and then under Download Options select Drivers, Software & Firmware.
3. Click the operating system version, and then click the Download button.
Operating system Print driver installed Notes
Windows® XP SP3 or later, 32-bit The HP PCL.6 printer-specific print The full software installation is not supported for this
driver is installed for this operating operating system.
system as part of the basic software
installation. The basic installer installs Microsoft retired mainstream support for Windows XP in April
the driver and scan application only. 2009. HP will continue to provide best-effort support for the
discontinued XP operating system.
Windows Vista®, 32-bit The HP PCL.6 printer-specific print The full software installation is not supported for this
driver is installed for this operating operating system.
installation. The basic installer installs
the driver only.
Windows Server 2003 SP2 or The HP PCL.6 printer-specific print The full software installation is not supported for this
later, 32-bit driver is installed for this operating operating system.
installation. The basic installer installs Use UPD drivers for 64-bit operating systems.
the driver only.
Microsoft retired mainstream support for Windows Server
2003 in July 2010. HP will continue to provide best-effort
support for the discontinued Server 2003 operating system.
Windows 7 SP1 or later, 32-bit The HP PCL 6 printer-specific print

and 64-bit driver is installed for this operating
system as part of the full software
installation.
Windows 8, 32-bit and 64-bit The HP PCL-6 printer-specific print Windows 8 RT support is provided through Microsoft IN OS
driver is installed for this operating Version 4, 32-bit driver.
installation.
Windows 8.1, 32-bit and 64-bit The HP PCL-6 printer-specific print Windows 8.1 RT support is provided through Microsoft IN OS
driver is installed for this operating Version 4, 32-bit driver.
system.
Windows 10 The HP PCL-6 printer-specific print

driver is installed for this operating
system.

Operating system Print driver installed Notes
Windows Server 2008 SP2, 32- The HP PCL.6 printer-specific print

bit driver is installed for this operating
installation.
Windows Server 2008 SP2, 64- The HP PCL.6 printer-specific print

bit driver is installed for this operating
installation.
Windows Server 2008 R2, SP 1, The HP PCL 6 printer-specific print

64-bit driver is installed for this operating
installation.
Windows Server 2012, 64-bit The software installer does not Download the HP PCL 6 or PCL-6 driver from the HP Web site
support Windows Server 2012 but www.hp.com/support/colorljM477MFP, and use the Windows
the HP PCL 6 and HP PCL-6 printer- Add Printer tool to install it.
specific print drivers do support it.
Windows Server 2012 R2, 64 bit The software installer does not Download the HP PCL 6 or PCL-6 driver from the HP Web site
support Windows Server 2012 but www.hp.com/support/colorljM477MFP, and use the Windows
the HP PCL 6 and HP PCL-6 printer- Add Printer tool to install it.
specific print drivers do support it.
OS X 10.8 Mountain Lion, OS X The OS X print driver and print utility For OS X, download the full installer from the support Web
10.9 Mavericks, and OS X 10.10 are available for download from site for this printer.
Yosemite hp.com and may also be available via
Apple Software Update. The HP 1. Go to www.hp.com/support/colorljM477MFP.
installer software for OS X is not
included in the in-box CD. 2. Select Support Options, and then under Download
Options select Drivers, Software & Firmware.
3. Click the operating system version, and then click the

Download button.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljM477MFP for HP's
all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS driver
support for this printer, go to www.hp.com/go/upd and click the Specifications tab.
Mobile printing solutions

The printer supports the following software for mobile printing:
● HP ePrint software
NOTE: The HP ePrint Software supports the following operating systems: Windows 7 SP 1 (32-bit and 64-
bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); Windows 10 (32-bit and 64-bit); and
OS X versions 10.8 Mountain Lion, 10.9 Mavericks, and 10.10 Yosemite.
● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
● HP ePrint app (Available for Android, iOS, and Blackberry)
● ePrint Enterprise app (Supported on all printers with ePrint Enterprise Server Software)

● HP All-in-One Remote app for iOS and Android devices
● Google Cloud Print
● AirPrint
● Android Printing
Printer dimensions
Figure 1-1 Dimensions for the M477fnw models
3
1
1
2 2
Printer fully closed Printer fully open
1. Height 399.8 mm (15.74 in) 656 mm (25.83 in)
2. Depth 461 mm (18.15 in) 1025 mm (40.35 in)
3. Width 415.4 mm (16.35 in) 415.4 mm (16.35 in)
Weight (with cartridges) 21.8 kg (48.06 lb)

Figure 1-2 Dimensions for the M477fdn and M477fdw models
3
1
1
2 2
1. Height 399.8 mm (15.74 in) 656 mm (25.83 in)
2. Depth 472.3 mm (18.59 in) 1124.4 mm (44.27 in)
3. Width 415.4 mm (16.35 in) 415.4 mm (16.35 in)
Weight (with cartridges) 23.2 kg (51.15 lb)
Figure 1-3 Dimensions for models with optional Tray 3

3
1
1
2 2
1. Height 531.8 mm (20.93 in) 788 mm (31.02 in)

2. Depth 461 mm (18.15 in) (fnw model) 1025 mm (40.35 in) (fnw model)
472.3 mm (18.59 in) (fdn and fnw models) 1124.4 mm (44.27 in) (fdn and fnw models)
3. Width 415.4 mm (16.35 in) 415.4 mm (16.35 in)
Weight (with cartridges) 27 kg (59.52 lb) (fnw model)
28.4 kg (62.61 lb) (fdn and fnw models)
Power consumption, electrical specifications, and acoustic emissions

See www.hp.com/support/colorljM477MFP for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
Table 1-1 Operating-environment specifications
Environment Recommended Allowed
Temperature 15° to 27°C (59° to 80.6°F) 15° to 30°C (59° to 86°F)
Relative humidity 20% to 70% relative humidity (RH), non- 10% to 80% RH, non-condensing
condensing

Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For
additional instructions, go to HP support on the Web.
Go to www.hp.com/support/colorljM477MFP for HP's all-inclusive help for the printer. Find the following support:
● Learn and use
● Solve problems

2 Paper trays
● Load paper into Tray 1 (multipurpose tray)
● Load paper into Tray 2
● Load and print envelopes
● Learn and use
● Solve problems
ENWW 15
Load paper into Tray 1 (multipurpose tray)
Introduction
Use Tray 1 to print single-page documents, documents that require multiple paper types, or envelopes.
● Load paper into Tray 1 (multipurpose tray)
● Tray 1 paper orientation
Load paper into Tray 1 (multipurpose tray)

1. Open Tray 1.
2. Press the tab on the right paper guide to move the

paper width guides outward, and then slide out the
tray extension.
16 Chapter 2 Paper trays ENWW

3. Place the paper stack in the tray, and then adjust
the side guides so that they lightly touch the stack,
but do not bend it. For information about how to
orient the paper, see Tray 1 paper orientation
on page 18.
4. At the computer, begin the printing process from

the software application. Make sure that the driver
is set to the correct paper type and size for the
paper being printed from Tray 1.
ENWW Load paper into Tray 1 (multipurpose tray) 17

Tray 1 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following table.
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge leading into the printer
123
Letterhead or preprinted 2-sided printing Face-down
Top edge away from the printer
321
Prepunched 1-sided printing or 2-sided printing Face-up
Holes toward the left side of the printer

Load paper into Tray 2
Introduction
The following information describes how to load paper in Tray 2.
● Load paper into Tray 2
● Tray 2 paper orientation
Load paper into Tray 2

1. Open the tray.
2. Adjust the paper-width guides by squeezing the

adjustment latches on the guides and then sliding
the guides to the size of the paper being used.
ENWW Load paper into Tray 2 19

3. To load legal-size paper, extend the tray front by
squeezing the front latch and pulling the front of
the tray.
NOTE: When loaded with legal-size paper, Tray 2
extends from the front of the printer
approximately 51 mm (2 in).
4. Load paper into the tray.

5. Make sure that the paper stack is flat at all four
corners. Slide the paper length and width guides so
that they are against the stack of paper.
NOTE: To prevent jams, do not overfill the tray.
Be sure that the top of the stack is below the tray
full indicator.
6. After making sure that the paper stack is below the

tray full indicator, close the tray.
ENWW Load paper into Tray 2 21

Tray 2 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following table.
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge toward the printer
123
Letterhead or preprinted 2-sided printing Face-down
Top edge away from the printer
231
Prepunched 1-sided printing or 2-sided printing Face-up
Holes toward the left side of the printer

Load and print envelopes
Introduction
The following information describes how to print and load envelopes. For the best performance, only 5 mm (.2
in) of envelopes (4 to 6 envelopes) should be loaded into Tray 1, and only 10 envelopes should be loaded into
Tray2.
To print envelopes using either Tray 1 or Tray 2, follow these steps to select the correct settings in the print
driver.
Print envelopes
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select the tray to be used.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
ENWW Load and print envelopes 23

Envelope orientation
Load envelopes in Tray 1 face up, with the short, postage end
leading into the printer.
Load envelopes in Tray 2 face up, with the short, postage end
leading into the printer.

3 Supplies, accessories, and parts
● Order supplies, accessories, and parts
● Replace the toner cartridges
● Learn and use
● Solve problems
ENWW 25
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the
printer IP address or host name in the address/URL field. The EWS
contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.
Supplies and accessories

Item Description Cartridge number Part number
Supplies
HP 410A Black Original LaserJet Toner Standard-capacity replacement black toner 410A CF410A
Cartridge cartridge
HP 410X High Yield Black Original High-capacity replacement black toner 410X CF410X
LaserJet Toner Cartridge cartridge
HP 410A Cyan Original LaserJet Toner Standard-capacity replacement cyan toner 410A CF411A
Cartridge cartridge
HP 410X High Yield Cyan Original High-capacity replacement cyan toner cartridge 410X CF411X
LaserJet Toner Cartridge
HP 410A Yellow Original LaserJet Toner Standard-capacity replacement yellow toner 410A CF412A
Cartridge cartridge
HP 410X High Yield Yellow Original High-capacity replacement yellow toner 410X CF412X
HP 410A Magenta Original LaserJet Standard-capacity replacement magenta toner 410A CF413A
Toner Cartridge cartridge
HP 410X High Yield Magenta Original High-capacity replacement magenta toner 410X CF413X
Accessories
Optional 550-sheet paper feeder Optional Tray 3 CF404A
USB 2.0 printer cable A-to-B cable (2-meter standard) C6518A
Customer self-repair parts

Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More
information about the CSR program and benefits can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
26 Chapter 3 Supplies, accessories, and parts ENWW

Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP product warranty.
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.
Self-replacement
Item Description options Part number
150-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-6377-000CN
550-sheet paper feeder Replacement optional Tray 3 Mandatory CF404-67901
ENWW Order supplies, accessories, and parts 27

Replace the toner cartridges
Introduction
This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary.
Consider having a replacement cartridge available to install when print quality is no longer acceptable.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
The printer uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan (C),
and black (K). The toner cartridges are inside the front door.
Item Description Cartridge number Part number
HP 410A Black Original LaserJet Toner Standard-capacity replacement black toner 410A CF410A
Cartridge cartridge
HP 410X High Yield Black Original LaserJet High-capacity replacement black toner 410X CF410X
HP 410A Cyan Original LaserJet Toner Standard-capacity replacement cyan toner 410A CF411A
Cartridge cartridge
HP 410X High Yield Cyan Original LaserJet High-capacity replacement cyan toner 410X CF411X
HP 410A Yellow Original LaserJet Toner Standard-capacity replacement yellow toner 410A CF412A
Cartridge cartridge
HP 410X High Yield Yellow Original LaserJet High-capacity replacement yellow toner 410X CF412X
HP 410A Magenta Original LaserJet Toner Standard-capacity replacement magenta 410A CF413A
Cartridge toner cartridge
HP 410X High Yield Magenta Original High-capacity replacement magenta toner 410X CF413X
Do not remove the toner cartridge from its package until it is time to install it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. If
the toner cartridge must be removed from the printer for an extended period of time, place the cartridge in the
original plastic packaging, or cover the cartridge with a light-weight, opaque item.
The following illustration shows the toner-cartridge components.

2
12
1
1
33
1 Handle
2 Imaging drum
3 Memory chip
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner cartridge box.
Remove and replace the toner cartridges

1. Open the front door by pressing the button on left
panel.
ENWW Replace the toner cartridges 29

2. Grasp the blue handle on the toner cartridge
drawer, and then pull out the drawer.
3. Grasp the handle on the toner cartridge, and then

pull the toner cartridge straight up to remove it.
4. Remove the new toner cartridge package from the

box, and then pull the release tab on the
packaging.

5. Remove the toner cartridge from the opened
packaging shell.
6. Holding the toner on both ends, gently rock the

toner cartridge end to end to distribute the toner
evenly inside the cartridge.
7. Do not touch the imaging drum on the bottom of

the toner cartridge. Fingerprints on the imaging
drum can cause print-quality problems.
Also, do not expose the cartridge to light
unnecessarily.

8. Insert the new toner cartridge into the drawer.
Make sure that the color chip on the cartridge
matches the color chip on the drawer.
9. Close the toner cartridge drawer.

10. Close the front door.
11. Pack the used toner cartridge into the packaging

that the new cartridge came in.
In the U.S. and Canada, a pre-paid shipping label is
included in the box. In other countries/regions, go 1
to www.hp.com/recycle to print a pre-paid
shipping label. 2
Adhere the pre-paid shipping label to the box, and
then return the used cartridge to HP for recycling
(where available).
http://www.hp.com/recycle

4 Print
● Print tasks (Windows)
● Print tasks (macOS)
● Store print jobs on the product to print later or print privately
● Mobile printing
● Use walk-up USB printing
● Learn and use
● Solve problems
ENWW 35
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences
button to open the print driver.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
NOTE: For more information, click the Help (?) button in the print driver.
NOTE: The print driver might look different than what is shown here, but the steps are the same.
36 Chapter 4 Print ENWW

3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper
orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on
the Paper/Quality tab.
4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this
screen.
5. Click or tap the OK button to print the job.
Automatically print on both sides (Windows)

Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides
manually.
3. Click or tap the Finishing tab.
4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box.
Manually print on both sides (Windows)

Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
ENWW Print tasks (Windows) 37

4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job.
5. Retrieve the printed stack from the output bin, and place it in Tray 1.
6. If prompted, touch the appropriate control panel button to continue.

Print multiple pages per sheet (Windows)
4. Select the number of pages per sheet from the Pages per sheet drop-down list.
5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the
Document Properties dialog box.
Select the paper type (Windows)

3. Click or tap the Paper/Quality tab.
4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and then click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
If the tray needs to be configured, a tray configuration message displays on the printer control panel.
9. Load the tray with the specified type and size of paper, and then close the tray.
10. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different
paper size or type.
11. Select the correct type and size, and then touch the OK button.
Additional print tasks

Go to www.hp.com/support/colorljM477MFP.
ENWW Print tasks (Windows) 39

Instructions are available for performing specific print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to fit a specific paper size
● Print the first or last pages of the document on different paper
● Print watermarks on a document

Print tasks (macOS)
How to print (macOS)
The following procedure describes the basic printing process for macOS.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for different software programs.
4. Click the Print button.
Automatically print on both sides (macOS)

NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
4. Select a binding option from the Two-Sided drop-down list.
Manually print on both sides (macOS)

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
4. Click the Manual Duplex box, and select a binding option.
6. Go to the printer, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
ENWW Print tasks (macOS) 41

Print multiple pages per sheet (macOS)
3. Click Show Details or Copies & Pages, and then click the Layout menu.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
Select the paper type (macOS)

3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all
printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality: Select the resolution level for the print job.
● Edge-To-Edge Printing: Select this option to print close to the paper edges.
Additional print tasks

Instructions are available for performing specific print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to fit a specific paper size

● Print the first or last pages of the document on different paper
● Print watermarks on a document
ENWW Print tasks (macOS) 43

Store print jobs on the product to print later or print privately
● Introduction
● Before you begin
● Set up the printer for job storage
● Create a stored job (Windows)
● Print a stored job
● Delete a stored job
Introduction
This section provides procedures for creating and printing documents that are stored on the printer. These jobs
can be printed at a later time or printed privately.
Before you begin

The job storage feature has the following requirements:
● A dedicated USB 2.0 flash drive with at least 16 GB free space must be installed in the rear host USB. This
USB flash drive holds the job storage jobs sent to the printer. Removing this USB flash drive from the
printer disables the job storage feature.
● If you are using an HP Universal Print Driver (UPD), you must use UPD version 5.9.0 or above.
Set up the printer for job storage

Complete the following processes to enable the printer job storage feature.
Step one: Install the USB flash drive

1. Locate the rear USB port.

NOTE: On some models, the rear USB port is covered. Remove the rear USB port cover before proceeding.
2. Install the USB flash drive into the rear USB port.
The control panel displays a The USB drive will be formatted message.
3. Select OK to complete the procedure.
Step two: Update the print driver
Update the print driver in Windows
1. Click the Start button, and then click Devices and Printers.
2. Right-click on the name of the HP printer, and then select Printer properties.
3. In the Printer Properties dialog, select the Device Settings tab.
4. Select Update Now, and then click OK. The print driver updates.
The updated print driver will include the Job Storage tab.
ENWW Store print jobs on the product to print later or print privately 45
Create a stored job (Windows)
Store jobs on the printer for private or delayed printing.
NOTE: The print driver might look different than what is shown here, but the steps are the same.
2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for
different software programs).
3. Click the Job Storage tab.
4. Select a Job Storage Mode option.

Mode Description PIN protected Job deletion
Proof and Hold Print the first page of a No Automatically after the job is
document to verify print printed or when job retention
quality, and then print the rest limit is reached.
of the document from the
printer control panel
Personal Job The job does not print until Yes (optional) Automatically after the job is
you request it at the printer printed or when job retention
control panel. limit is reached.
Quick Copy Print the requested number of No Manually

copies of a job and store a
copy of the job in the printer
memory so you can print it
again later.
Stored Job Store a job on the printer and Yes (optional) Manually
allow other users to print the
job at any time.
5. To use a custom user name or job name, click select the Custom option, and then enter the user name or
the job name.
Select which option to use if another stored job already has that name:
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print properties dialog box, click the
OK button to print the job.
Print a stored job

Use the following procedure to print a job that is stored in the product memory.
1. From the Home screen on the product control panel, swipe until the Jobs menu displays. Touch the Jobs
icon to open the menu.
2. From the Job Folders list, select a user name. A list of jobs stored under that user name displays.
3. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
4. To adjust the number of copies, touch Copies, enter the number of copies, and then touch OK.
5. Touch Print to print the job.
Delete a stored job

When you send a stored job to the printer memory, the printer overwrites any previous jobs with the same user
and job name. If the printer memory is full, the printer control panel displays a No more memory message and
existing stored jobs must be deleted before additional print jobs can be stored.
Use this procedure to delete a job that is stored in the printer memory.
ENWW Store print jobs on the product to print later or print privately 47
1. From the Home screen on the printer control panel, swipe until the Jobs menu displays. Touch the Jobs
2. From the Job Folders list, select a user name. A list of jobs stored under that user name displays.
3. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
4. Select Delete, and then select OK to delete the job.

Mobile printing
Introduction
HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
● Wi-Fi Direct and NFC Printing (wireless models only)
● HP ePrint via email
● HP ePrint software
● AirPrint
● Android embedded printing
Wi-Fi Direct and NFC Printing (wireless models only)

Wi-Fi Direct and NFC enable printing from a wireless mobile device without requiring a connection to a network
or the Internet. NFC capabilities enable easy one-to-one print connection for mobile devices using device-to-
device touch.
NOTE: Not all mobile operating systems are currently supported by Wi-Fi Direct and NFC.
Use Wi-Fi Direct to print wirelessly from the following devices:
● Android mobile devices compatible with the Android embedded print solution
● iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app
● Android mobile devices using the HP ePrint App or the Android embedded print solution
● PC and Mac devices using the HP ePrint Software
For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.
NFC and Wi-Fi Direct capabilities can be enabled or disabled from the printer’s control panel.
Enable or disable Wi-Fi Direct

Wi-Fi Direct capabilities must be enabled first from the printer control panel.
1. From the Home screen on the printer control panel, select the Connection Information button.
2. Open the following menus:
● Wi-Fi Direct
● Settings
● On/Off
3. Touch the On menu item. Touching the Off button disables Wi-Fi Direct printing.
ENWW Mobile printing 49

NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct name for easier printer identification for Wi-Fi Direct printing. The Wi-Fi
Direct Name is also available by touching the Connection Information icon from the Home screen on
the printer control panel, and then touching the Wi-Fi Direct icon.
Change the printer Wi-Fi Direct name

Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):
Step one: Open the HP Embedded Web Server
1. From the Home screen on the printer control panel, select the Connection Information button,
and then touch the Network Connected or the Network Wi-Fi ON button to display the IP address
or host name.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
If the Web browser displays a There is a problem with this website’s security certificate message when
attempting to open the EWS, click Continue to this website (not recommended).
NOTE: Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
Step two: Change the Wi-Fi Direct name
1. Click the Networking tab.
2. On the left navigation pane, click the Wi-Fi Direct Setup link.
3. In the Wi-Fi Direct Name field, enter the new name.
4. Click Apply.
HP ePrint via email

Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email-enabled device.
To use HP ePrint, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
1. From the Home screen on the printer control panel, touch the Connection Information
button.

○ HP ePrint
○ Settings
○ Enable Web Services
3. Touch the Print button to read the terms of use agreement. Touch the OK button to accept the terms
of use and enable HP Web Services
The printer enables Web Services, and then prints an information page. The information page
contains the printer code necessary to register the HP printer at HP Connected.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to your
HP Connected account. The target HP printer can be located in the office or at locations across the globe.
● Windows: After installing the software, open the Print option from within your application, and then select
HP ePrint from the installed printers list. Click the Properties button to configure print options.
● macOS: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom
left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or
WAN) to products that support UPD PostScript®.
Windows and macOS both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and macOS also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.
NOTE: The HP ePrint software is a PDF workflow utility for macOS, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.7 Lion and
newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
● Mail
● Photos
● Safari
● iBooks
● Select third-party applications
ENWW Mobile printing 51

To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/MobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing

HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The print solution is built into the many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/LaserJetMobilePrinting.

Use walk-up USB printing
Introduction
This printer features walk-up USB printing, for quickly printing files without sending them from a computer. The
printer accepts standard USB flash drives in the USB port. It supports the following types of files:
● .pdf
● .jpg
● .prn and .PRN
● .cht and .CHT
● .pxl
● .pcl and .PCL
● .ps and .PS
● .doc and .docx
● .ppt and .pptx
Step one: Access USB files on the printer

1. Insert the USB flash drive into the walk-up USB port on the printer.
2. The USB Flash Drive menu opens with the following options:
● Print Documents
● View and Print Photos
Step two: Print USB documents

Option one: Print documents
1. To print a document, select Print Documents.
2. Select the name of the document to print. If the document is stored in a folder, select the folder first, and
then select the document to print.
3. When the summary screen opens, the following settings can be adjusted:
● Number of Copies
● Paper Size
● Paper Type
● Fit to Page
ENWW Use walk-up USB printing 53

● Collation
● Output Color (color models only)
4. Select Print to print the document.
5. Retrieve the printed job from the output bin, and remove the USB flash drive.
Option two: Print photos

1. To print photos, select View and Print Photos.
2. Select the preview image of each photo to be printed, and then select Done.
● Image Size
● Paper Size
● Paper Type
● Number of Copies
● Output Color (color printers only)
● Lighter/Darker
4. Select Print to print the photos.
5. Retrieve the printed job from the output bin, and remove the USB flash drive.

5 Copy
● Make a copy
● Copy on both sides (duplex)
● Additional copy tasks
● Learn and use
● Solve problems
ENWW 55
Make a copy
1. Load the document on the scanner glass according to the indicators on the product.
2. From the Home screen on the product control panel, touch the Copy button.
3. To optimize copy quality for different types of documents, touch the Settings button, and then scroll to and
touch the Optimize button. Swipe the control panel screen to scroll through the options, and then touch an
option to select it. The following copy-quality settings are available:
● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the
default setting.
● Mixed: Use this setting for documents that contain a mixture of text and graphics.
● Text: Use this setting for documents that contain mostly text.
● Picture: Use this setting for documents that contain mostly graphics.
4. Touch Number of Copies, and then use the touchscreen keypad to adjust the number of copies.
5. Touch the Black or Color button to start copying.
56 Chapter 5 Copy ENWW

Copy on both sides (duplex)
● Copy on both sides automatically
● Copy on both sides manually
Copy on both sides automatically

1. Load the original documents into the document feeder with the first page facing up, and with the top of the
page leading.
2. Adjust the paper guides to fit the size of the document.
4. Touch the Settings button.
5. Scroll to and touch the Two-Sided button.
6. Swipe through the options, and then touch an option to select it.
Copy on both sides manually

1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upper-
left corner of the glass. Close the scanner.
3. Touch the Settings button.
4. Scroll to and touch the Two-Sided button.
5. Swipe through the options, and then touch an option to select it.
7. The product prompts you to load the next original document. Place it on the glass, and then touch the OK
button.
8. Repeat this process until you have scanned the last page. Touch the Done button to finish printing the
copies.
ENWW Copy on both sides (duplex) 57

Additional copy tasks
Instructions are available for performing specific copy tasks, such as the following:
● Copy or scan pages from books or other bound documents
● Copy mixed-size documents
● Copy or scan both sides of an identification card
● Copy or scan a document into a booklet format
58 Chapter 5 Copy ENWW

6 Scan
● Scan by using the HP Scan software (Windows)
● Scan by using the HP Scan software (OS X)
● Scan to a USB flash drive
● Set up the Scan to Network Folder feature
● Scan to a network folder
● Set up the Scan to E-mail feature
● Scan to email
● Additional scan tasks
● Learn and use
● Solve problems
ENWW 59
Scan by using the HP Scan software (Windows)
Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image
as a file or send it to another software application.
1. Load the document in the document feeder or on the scanner glass according to the indicators on the
printer.
2. From the computer, click Start, and then click Programs (or All Programs in Windows XP).
3. Click HP, and then select your printer.
4. Click HP Scan, select a scanning shortcut, and then adjust the settings if necessary.
5. Click Scan.
NOTE: Click More to gain access to more options.
Click Create New Scan Shortcut to create a customized set of settings and save it in the list of shortcuts.
60 Chapter 6 Scan ENWW

Scan by using the HP Scan software (OS X)
Use the HP Scan software to initiate scanning from software on your computer.
1. Load the document in the document feeder or on the scanner glass according to the indicators on the
printer.
2. From the computer, open HP Scan, which is located in the HP folder inside the Applications folder.
3. Follow the on-screen instructions to scan the document.
4. When you have scanned all the pages, click File and then Save to save them to a file.
ENWW Scan by using the HP Scan software (OS X) 61

Scan to a USB flash drive
1. Load the document on the scanner glass or into the document feeder according to the indicators on the
printer.
2. Insert a USB flash drive into the walk-up USB port.
3. The USB Flash Drive menu opens with the following options:
● Print Documents
● View and Print Photos
4. Select Scan to USB Drive.
● Scan File Type
● Scan Resolution
● Scan Paper Size
● Scan Source
● File Name Prefix
● Output Color
6. Touch the Scan button to scan and save the file.
The printer creates a folder named HPSCANS on the USB drive, and it saves the file in .PDF or .JPG format
using an automatically generated file name.

Set up the Scan to Network Folder feature
● Introduction
● Method one: Use the Scan to Network Folder Wizard (Windows)
● Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows)
● Set up the Scan to Network Folder feature on a Mac
Introduction
The printer has a feature that enables it to scan a document and save it to a network folder. To use this scan
feature, the printer must be connected to a network; however, the feature is not available until it has been
configured. There are two methods for configuring Scan to network folder, the Scan to Network Folder Wizard
(Windows), which is installed in the HP program group for the printer as part of the full software installation in
Windows 7, and the Network Folder Setup through the HP Embedded Web Server (EWS). Use the following
information to set up the Scan to Network Folder feature.
Before you begin

To set up the Scan to Network Folder feature, the printer must have an active network connection to the same
network as the computer that will run the setup process.
Administrators need the following information before beginning the configuration process.
● Administrative access to the printer
● The network path of the destination folder (e.g., \\servername.us.companyname.net\scans)
NOTE: The network folder must be set up as a shared folder for the Scan to Network Folder feature to
work.
Method one: Use the Scan to Network Folder Wizard (Windows)

Some HP printers include driver installation from a software CD. At the end of this installation is an option to
Setup Scan to Folder and Email. The setup wizards include the options for basic configuration.
NOTE: The Scan to Network Folder Wizard is only available in the Windows 7 operating system.
1. Click Start, and then click Programs.
2. Click HP, click the name of the printer, and then click Scan to Network Folder Wizard.
NOTE: If the Scan to Network Folder Wizard option is not available, use Method two: Set up the Scan to
Network Folder feature via the HP Embedded Web Server (Windows) on page 65
3. In the Network Folder Profiles dialog, click the New button. The Scan to Network Folder Setup dialog opens.
4. On the 1. Start page, enter the folder name in the Display Name field. This is the name that will display on
the printer control panel.
5. Complete the Destination Folder field in one of the following ways:
ENWW Set up the Scan to Network Folder feature 63

a. Enter the file path manually.
b. Click the Browse button and navigate to the folder location.
c. Complete the following task to create a shared folder:
i. Click Share Path.
ii. In the Manage Network Shares dialog, click New.
iii. In the Share Name field, enter the name to display for the shared folder.
iv. To complete the Folder Path field, click the Browse button, and then select one of the following
options. Click OK when done.
● Navigate to an existing folder on the computer.
● Click Make New Folder to create a new folder.
v. If the shared path needs a description, enter a description in the Description field.
vi. In the Share Type field, select one of the following options, and then click Apply.
● Public
● Private
NOTE: For security considerations, HP recommends selecting Private as the share type.
vii. When a The share was successfully created message displays, click OK.
viii. Select the check box for the destination folder, and then click OK.
6. To create a shortcut to the network folder on the computer desktop, select the Create a Desktop shortcut
to the network folder check box
7. To require a PIN to be entered on the printer control panel before the printer can send a scanned document
to a network folder, enter a 4-digit PIN in the Security PIN field, and then re-enter the PIN in the Confirm
Security PIN field. Click Next.
NOTE: HP recommends creating a PIN to secure the destination folder.
NOTE: When a PIN is created, it must be entered on the printer control panel each time a scan is sent to
the network folder.
8. On the 2. Authenticate page, enter the Windows User Name and Windows Password used to log in to the
computer, and then click Next.
9. On the 3. Configure page, select the default scan settings by completing the following task, and then click
Next.
a. From the Document Type drop-down, select the default file format for scanned files.
b. From the Color Preference drop-down, select Black & White or Color.
c. From the Paper Size drop-down, select the default paper size for scanned files.
d. From the Quality Settings drop-down, select the default resolution for scanned files.

NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail. Lower
resolution images have fewer dots per inch and show less detail, but the file size is smaller.
e. In the Filename Prefix field, enter a file name prefix (e.g., MyScan).
10. On the 4. Finish page, review the information and verify all the settings are correct. If there is an error, click
the Back button to correct the error. If the settings are correct, click the Save and Test button to test the
configuration.
11. When the Congratulations message displays, click Finish to complete the configuration.
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web
Server (Windows)
● Step one: Access the HP Embedded Web Server (EWS)
● Step two: Configure the Scan to Network Folder feature
Step one: Access the HP Embedded Web Server (EWS)

1. From the Home screen on the printer control panel, touch the Network button or the Wireless
button to display the IP address or host name.
Step two: Configure the Scan to Network Folder feature

1. Click the System tab.
2. On the left navigation pane, click the Administration link.
3. In the Enabled Features area, set the Scan to Network Folder option to On.
4. Click the Scan tab.
5. On the left navigation pane, make sure that the Network Folder Setup link is highlighted. the Scan to
Network Folder page should be displayed.
6. On the Network Folder Configuration page, click the New button.
7. In the Network Folder Information area, complete the following fields:
a. In the Display Name field, enter the name to display for the folder.
b. In the Network Path field, enter the network path to the folder.
c. In the Username field, enter the user name needed to access the folder on the network.
d. In the Password field, enter the password needed to access the folder on the network.

8. To require a PIN to be entered on the printer control panel before the printer can send a file to a network
folder, complete the following fields in the Secure the Folder Access with a PIN area:
a. In the PIN (Optional) field, enter a four digit PIN.
b. In the Confirm PIN field, re-enter the four digit PIN.
the network folder.
9. In the Scan Settings area, complete the following fields:
a. From the Scan File Type drop-down, select the default file format scanned files.
b. From the Scan Paper Size drop-down, select the default paper size for scanned files.
c. From the Scan Resolution drop-down, select the default scan resolution for scanned files.
d. In the Output Color drop-down, select whether scanned files will be in black and white or in color.
e. In the File Name Prefix field, enter a file name prefix (e.g., MyScan).
10. Review all the information, and then click one of the following options:
● Save and Test: Select this option to save the information and test the connection.
● Save Only: Select this option to save the information without testing the connection.
● Cancel: Select this option to quit the configuration without saving.
Set up the Scan to Network Folder feature on a Mac

● Step two: Configure the Scan to Network Folder feature

Use one of the following methods to open the Embedded Web Server (EWS) interface.
Method one: Use a Web browser to open the HP Embedded Web Server (EWS)

Method two: Use the HP Utility to open the HP Embedded Web Server (EWS)
1. Open Applications, click HP, and then click HP Utility. The main HP Utility screen displays.
2. In the main HP Utility screen, access the HP Embedded Web Server (EWS) in one of the following ways:
● In the Printer Settings area, click Additional Settings and then click Open Embedded Web Server.
● In the Scan Settings area, click Scan to Network Folder, and then click Register My Shared Folder....
NOTE: If you do not have a shared network folder available, click Help Me Do This to create the
folder.
The HP Embedded Web Server (EWS) opens.
Step two: Configure the Scan to Network Folder feature

3. In the Enabled Features area, set the Scan to Network Folder option to On.
5. On the left navigation pane, make sure that the Network Folder Setup link is highlighted. the Scan to
Network Folder page should be displayed.
6. On the Network Folder Configuration page, click the New button.
7. In the Network Folder Information area, complete the following fields:
a. In the Display Name field, enter the name to display for the folder.
b. In the Network Path field, enter the network path to the folder.
c. In the Username field, enter the user name needed to access the folder on the network.
d. In the Password field, enter the password needed to access the folder on the network.
8. To require a PIN to be entered on the printer control panel before the printer can send a file to a network
folder, complete the following fields in the Secure the Folder Access with a PIN area:

the network folder.
9. In the Scan Settings area, complete the following fields:
a. From the Scan File Type drop-down, select the default file format scanned files.
b. From the Scan Paper Size drop-down, select the default paper size for scanned files.
c. From the Scan Resolution drop-down, select the default scan resolution for scanned files.
d. In the Output Color drop-down, select whether scanned files will be in black and white or in color.
e. In the File Name Prefix field, enter a file name prefix (e.g., MyScan).

Scan to a network folder
Use the printer control panel to scan a document and save it to a folder on the network.
NOTE: In order to use this feature, the printer must be connected to a network and the Scan to Network Folder
feature must be configured by using the Scan to Network Folder Setup Wizard (Windows) or the HP Embedded
Web Server.
1. Load the document on the scanner glass according to the indicators on the printer.
2. From the Home screen on the printer control panel, touch the Scan icon.
3. Touch the Scan to Network Folder item.
4. In the list of network folders, select the folder to which you want to save the document.
5. The control panel screen displays the scan settings.
● If you want to change any of the settings, touch the Settings button, and then change the settings.
● If the settings are correct, go to the next step.
6. Touch the Scan button to start the scan job.
ENWW Scan to a network folder 69

Set up the Scan to E-mail feature
● Introduction
● Method one: Use the Scan to Email Wizard (Windows)
● Method two: Set up the Scan to Email feature via the HP Embedded Web Server (Windows)
● Set up the Scan to E-mail feature on a Mac
Introduction
The printer has a feature that enables it to scan a document and send it to one or more email addresses. To use
this scan feature, the printer must be connected to a network; however, the feature is not available until it has
been configured. There are two methods for configuring Scan to Email, the Scan to Email Setup Wizard
(Windows), which is installed in the HP program group for the printer as part of the full software installation in
Windows 7, and the Scan to Email Setup through the HP Embedded Web Server (EWS). Use the following
information to set up the Scan to Email feature.
Before you begin

To set up the Scan to Email feature, the printer must have an active network connection to the same network as
the computer that will run the setup process.
Administrators need the following information before beginning the configuration process.
● Administrative access to the printer
● SMTP server (e.g., smtp.mycompany.com)
NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information,
contact the email/Internet service provider or system administrator for the information. SMTP server
names and port names are typically easy to find by doing an Internet search. For example, use terms like
"gmail smtp server name" or "yahoo smtp server name" to search.
● SMTP port number
● SMTP server authentication requirements for outgoing email messages, including the user name and
password used for authentication, if applicable.
NOTE: Consult your email service provider's documentation for information on digital sending limits for
your email account. Some providers may temporarily lock your account if you exceed your sending limit.
Method one: Use the Scan to Email Wizard (Windows)

Some HP printers include driver installation from a software CD. At the end of this installation is an option to
Setup Scan to Folder and Email. The setup wizards include the options for basic configuration.
NOTE: The Scan to Email Wizard is only available in the Windows 7 operating system.

2. Click HP, click the name of the printer, and then click Scan to E-mail Wizard.
NOTE: If the Scan to E-mail Wizard option is not available, use Method two: Set up the Scan to Email
feature via the HP Embedded Web Server (Windows) on page 71
3. In the Outgoing Email Profiles dialog, click the New button. The Scan to Email Setup dialog opens.
4. On the 1. Start page, enter the sender’s email address in the Email Address field.
5. In the Display Name field, enter the sender’s name. This is the name that will display on the printer control
panel.
6. To require a PIN to be entered on the printer control panel before the printer can send an email, enter a 4-
digit PIN in the Security PIN field, and then re-enter the PIN in the Confirm Security PIN field, and then click
Next.
NOTE: HP recommends creating a PIN to secure the email profile.
NOTE: When a PIN is created, it must be entered on the printer control panel each time the profile is used
to send a scan to email.
7. On the 2. Authenticate page, enter the SMTP Server and Port Number.
NOTE: In most cases, the default port number does not need to be changed.
NOTE: If you are using a hosted SMTP service such as gmail, verify the SMTP address, port number, and
SSL settings from the service provider’s Web site or other sources. Typically, for gmail, the SMTP address is
smtp.gmail.com, port number 465, and the SSL should be enabled.
Please refer to online sources to confirm these server settings are current and valid at the time of
configuration.
8. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check
box.
9. Select the Maximum Size of Email from the drop-down menu.
NOTE: HP recommends using the default file size of Automatic for the maximum size.
10. If the SMTP server requires authentication to send an email, select the Email Log-in Authentication check
box, and then enter the User ID and Password, and then click Next.
11. On the 3. Configure page, to automatically copy the sender on email messages sent from the profile, select
Include sender in all email messages sent out successfully from the printer, and then click Next.
12. On the 4. Finish page, review the information and verify all the settings are correct. If there is an error, click
the Back button to correct the error. If the settings are correct, click the Save and Test button to test the
configuration.
13. When the Congratulations message displays, click Finish to complete the configuration.
Method two: Set up the Scan to Email feature via the HP Embedded Web Server
(Windows)
ENWW Set up the Scan to E-mail feature 71

● Step two: Configure the Scan to E-mail feature
● Step three: Add contacts to the E-mail Address Book
● Step four: Configure the default E-mail Options

Step two: Configure the Scan to E-mail feature

3. In the Enabled Features area, set the Scan to Email option to On.
5. On the left navigation pane, click the Outgoing E-mail Profiles link.
6. On the Outgoing E-mail Profiles page, click the New button.
7. In the E-mail Address area, complete the following fields:
a. In the Your E-mail Address field, enter the sender’s email address for the new outgoing email profile.
b. In the Display Name field, enter the sender’s name. This is the name that will display on the printer
control panel.
8. In the SMTP Server Settings area, complete the following fields:

a. In the SMTP Server field, enter the address of the SMTP server.
b. In the SMTP Port field, enter the SMTP port number.
NOTE: If you are using a hosted SMTP service such as gmail, verify the SMTP address, port number,
and SSL settings from the service provider’s Web site or other sources. Typically, for gmail, the SMTP
address is smtp.gmail.com, port number 465, and the SSL should be enabled.
configuration.
c. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS)
check box.
9. If the SMTP server requires authentication to send an email, complete the following fields in the SMTP
Authentication area:
a. Select the SMTP server requires authentication for outgoing e-mail messages check box.
b. In the SMTP User ID field, enter the user ID for the SMTP server.
c. In the SMTP Password field, enter the password for the SMTP server.
10. To require a PIN to be entered on the printer control panel before an email is sent using the email address,
complete the following fields in the Optional PIN area:
11. To configure optional email preferences, complete the following fields in the E-mail Message Preferences
area:
a. From the Maximum Size for E-mail Message Attachments drop-down, select the maximum size for
email message attachments.
b. To automatically copy the sender on email messages sent from the profile, select the Auto CC check
box.

Step three: Add contacts to the E-mail Address Book
▲ In the left navigation pane, click E-mail Address Book to add email addresses to the address book
accessible from the printer.
To enter an individual email address complete the following task:
a. In the Contact Name field, enter the name of the new email contact.
b. In the Contact E-mail Address, enter the email address of the new email contact.
c. Click Add/Edit.
To create an email group, complete the following task:
a. Click New Group.
b. In the Enter the group name field, enter a name for the new group.
c. Click a name in the All Individuals area, and then click the arrow button to move it to the Individuals in
Group area.
NOTE: Select multiple names at one time by pressing Ctrl and then clicking a name.
d. Click Save.
Step four: Configure the default E-mail Options

▲ In the left navigation pane, click E-mail options to configure the default email options.
a. In the Default Subject and Body Text area, complete the following fields:
i. In the E-mail Subject field, enter a default subject line for the email messages.
ii. In the Body Text field, enter a custom default message for the email messages.
iii. Select Show body text to enable the default body text to display in emails.
iv. Select Hide body text to suppress the default body text for an email.
b. In the Scan Settings area, complete the following fields:
i. From the Scan File Type drop-down, select the default file format for scanned files.
ii. From the Scan Paper Size drop-down, select the default paper size for scanned files.
iii. From the Scan Resolution drop-down, select the default resolution for scanned files.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail.
Lower resolution images have fewer dots per inch and show less detail, but the file size is
smaller.
iv. From the Output Color drop-down, select Black & White or Color.
v. In the File Name Prefix field, enter a file name prefix (e.g., MyScan).
c. Click Apply.

Set up the Scan to E-mail feature on a Mac
● Step two: Configure the Scan to E-mail feature
● Step three: Add contacts to the E-mail Address Book
● Step four: Configure the default E-mail Options

Use one of the following methods to open the Embedded Web Server (EWS) interface.
Method one: Use a Web browser to open the HP Embedded Web Server (EWS)
Method two: Use the HP Utility to open the HP Embedded Web Server (EWS)
1. Open Applications, click HP, and then click HP Utility. The main HP Utility screen displays.
2. In the main HP Utility screen, access the HP Embedded Web Server (EWS) in one of the following ways:
● In the Printer Settings area, click Additional Settings and then click Open Embedded Web Server.
● In the Scan Settings area, click Scan to Email, and then click Begin Scan to E-mail Setup....
The HP Embedded Web Server (EWS) opens.
Step two: Configure the Scan to E-mail feature

3. In the Enabled Features area, set the Scan to Email option to On.
5. On the left navigation pane, click the Outgoing E-mail Profiles link.
6. On the Outgoing E-mail Profiles page, click the New button.
7. In the E-mail Address area, complete the following fields:

a. In the Your E-mail Address field, enter the sender’s email address for the new outgoing email profile.
b. In the Display Name field, enter the sender’s name. This is the name that will display on the printer
control panel.
8. In the SMTP Server Settings area, complete the following fields:
a. In the SMTP Server field, enter the address of the SMTP server.
b. In the SMTP Port field, enter the SMTP port number.
NOTE: If you are using a hosted SMTP service such as gmail, verify the SMTP address, port number,
and SSL settings from the service provider’s Web site or other sources. Typically, for gmail, the SMTP
address is smtp.gmail.com, port number 465, and the SSL should be enabled.
configuration.
c. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS)
check box.
9. If the SMTP server requires authentication to send an email, complete the following fields in the SMTP
Authentication area:
a. Select the SMTP server requires authentication for outgoing e-mail messages check box.
b. In the SMTP User ID field, enter the user ID for the SMTP server.
c. In the SMTP Password field, enter the password for the SMTP server.
10. To require a PIN to be entered on the printer control panel before an email is sent using the email address,
complete the following fields in the Optional PIN area:
11. To configure optional email preferences, complete the following fields in the E-mail Message Preferences
area:
a. From the Maximum Size for E-mail Message Attachments drop-down, select the maximum size for
email message attachments.
b. To automatically copy the sender on email messages sent from the profile, select the Auto CC check
box.

Step three: Add contacts to the E-mail Address Book

▲ In the left navigation pane, click E-mail Address Book to add email addresses to the address book
accessible from the printer.
To enter an individual email address complete the following task:
a. In the Contact Name field, enter the name of the new email contact.
b. In the Contact E-mail Address, enter the email address of the new email contact.
c. Click Add/Edit.
To create an email group, complete the following task:
a. Click New Group.
b. In the Enter the group name field, enter a name for the new group.
c. Click a name in the All Individuals area, and then click the arrow button to move it to the Individuals in
Group area.
NOTE: Select multiple names at one time by pressing Ctrl and then clicking a name.
d. Click Save.
Step four: Configure the default E-mail Options

▲ In the left navigation pane, click E-mail options to configure the default email options.
a. In the Default Subject and Body Text area, complete the following fields:
i. In the E-mail Subject field, enter a default subject line for the email messages.
ii. In the Body Text field, enter a custom default message for the email messages.
iii. Select Show body text to enable the default body text to display in emails.
iv. Select Hide body text to suppress the default body text for an email.
b. In the Scan Settings area, complete the following fields:
i. From the Scan File Type drop-down, select the default file format for scanned files.
ii. From the Scan Paper Size drop-down, select the default paper size for scanned files.
iii. From the Scan Resolution drop-down, select the default resolution for scanned files.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail.
Lower resolution images have fewer dots per inch and show less detail, but the file size is
smaller.

iv. From the Output Color drop-down, select Black & White or Color.
v. In the File Name Prefix field, enter a file name prefix (e.g., MyScan).
c. Click Apply.

Scan to email
Use the printer control panel to scan a file directly to an email address. The scanned file is sent to the address as
an email message attachment.
NOTE: In order to use this feature, the printer must be connected to a network and the Scan to Email feature
must be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web Server.
1. Load the document on the scanner glass according to the indicators on the printer.
2. From the Home screen on the printer control panel, touch the Scan icon.
3. Touch Scan to E-mail.
4. Touch Send an E-mail.
5. Select the From address that you want to use. This is also known as an “outgoing email profile.”
NOTE: If the PIN feature has been set up, enter the PIN and touch the OK button. However, a PIN is not
required to use this feature.
6. Touch the To button and pick the address or group to which you want to send the file. Touch the Done
button when finished.
● To send the message to a different address, touch the New again and enter the email address.
7. Touch the Subject button if you would like to add a subject line
8. Touch the Next button.
9. The control panel screen displays the scan settings.
● If you want to change any of the settings, touch the Settings button, and then change the settings.
● If the settings are correct, go to the next step.
10. Touch the Scan button to start the scan job.
ENWW Scan to email 79

Additional scan tasks
Instructions are available for performing specific scan tasks, such as the following:
● How to scan a general photo or document
● How to scan as editable text (OCR)
● How to scan multiple pages into a single file

7 Fax
● Set up to send and receive faxes
● Send a fax
● Learn and use
● Solve problems
ENWW 81
Set up to send and receive faxes
● Before starting
● Step 1: Identify the phone connection type
● Step 2: Set up the fax
● Step 3: Configure the fax time, date, and header
● Step 4: Run a fax test
Before starting
Make sure that the printer was fully set up before connecting the fax service.
NOTE: Use the telephone cable and any adapters that shipped with the printer to connect the printer to the
telephone jack.
NOTE: In countries/regions that use serial telephone systems, an adapter is shipped with the printer. Use the
adapter to connect other telecom devices to the same telephone jack the printer is connected to.
Complete the instructions in each of the following four steps:
Step 1: Identify the phone connection type on page 82.
Step 2: Set up the fax on page 83.
Step 3: Configure the fax time, date, and header on page 86.
Step 4: Run a fax test on page 88.
Step 1: Identify the phone connection type

Review the following equipment and service types to determine which setup method to use. The method used
depends on the equipment and services already installed on the phone system.
NOTE: The printer is an analog device. HP recommends using the printer on a dedicated analog telephone line.
● Dedicated phone line: The printer is the only piece of equipment or service connected to the phone line
● Voice calls: Voice and fax calls use the same phone line
● Answering machine: An answering machine answers voice calls on the same phone line used for fax calls
● Voice mail: A voice-mail subscription service uses the same phone line as the fax
● Distinctive ring service: A service from the telephone company that allows several phone numbers to be
associated with one phone line, and each number has a different ring pattern; the printer detects the ring
pattern assigned to it and answers the call
● Computer dial-up modem: A computer uses the phone line to connect to the Internet through a dial-up
connection
● DSL line: A digital subscriber line (DSL) service from the telephone company; this service might be called
ADSL in some countries/regions
82 Chapter 7 Fax ENWW

● PBX or ISDN phone system: A private branch exchange (PBX) phone system or an integrated services digital
network (ISDN) system
● VoIP phone system: Voice over Internet protocol (VoIP) through an Internet provider
Step 2: Set up the fax

Click the link below that best describes the environment in which the printer will be sending and receiving faxes,
and follow the setup instructions.
● Dedicated phone line on page 83
● Shared voice/fax line on page 84
● Shared voice/fax line with an answering machine on page 85
Instructions for only three of the connection types are included here. For more information about connecting the
printer with other connection types, go to the support Web site www.hp.com/support/colorljM477MFP.
NOTE: This printer is an analog fax device. HP recommends using the printer on a dedicated analog telephone
line. For a digital environment, such as DSL, PBX, ISDN, or VoIP, make sure to use the correct filters and configure
the digital settings correctly. For more information, contact the digital service provider.
NOTE: Do not connect more than three devices to the telephone line.
NOTE: Voice mail is not supported with this printer.
Dedicated phone line

Follow these steps to set up the printer on a dedicated phone line with no additional services.
1. Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
NOTE: Some countries/regions might require an adapter for the telephone cable that came with the
printer.
NOTE: On some printers, the fax port might be above the phone port. Refer to the icons on the printer.
2. Set the printer to answer fax calls automatically.
a. Turn the printer on.
b. From the Home screen on the printer control panel, touch the Setup button.
ENWW Set up to send and receive faxes 83

c. Touch the Fax Setup menu.
d. Touch the Basic Setup menu.
e. Touch the Answer Mode setting.
f. Touch the Automatic option.
3. Continue to Step 3: Configure the fax time, date, and header on page 86.
Shared voice/fax line

Follow these steps to set up the printer on a shared voice/fax line.
1. Disconnect any devices that are connected to the telephone jack.
NOTE: Some countries/regions might require an adapter to the telephone cable that came with the
printer.
3. Remove the plug from the telephone line out port on the rear of the printer, and then connect a phone to
this port.
e. Touch the Answer Mode setting, and then touch the Automatic option.
5. Set the printer to check for a dial tone before sending a fax.
NOTE: This prevents the printer from sending a fax while someone is on the telephone.
a. From the Home screen on the printer control panel, touch the Setup button.
b. Touch the Fax Setup menu.

c. Touch the Advanced Setup menu.
d. Touch the Detect Dial Tone setting, and then touch On.
Shared voice/fax line with an answering machine

Follow these steps to set up the printer on a shared voice/fax line with an answering machine.
1. Disconnect any devices that are connected to the telephone jack.
2. Remove the plug from the telephone line out port on the rear of the printer.
NOTE: Some countries/regions might require an adapter for the telephone cable that came with the
printer.
4. Connect the answering machine telephone cable to the telephone line out port on the rear of the printer.
NOTE: Connect the answering machine directly to the printer, or the answering machine might record fax
tones from a sending fax machine and the printer might not receive faxes.
NOTE: If the answering machine does not have a built-in telephone, connect a telephone to the OUT port
on the answering machine for convenience.

5. Configure the rings to answer setting on the printer.
e. Touch the Rings to Answer option.
f. Use the numeric keypad on the printer control panel to set the number of rings to 5 or more, and
then touch the OK button.
g. Touch the Home button to return to the main menu.
c. Touch the Basic Setup menu.
d. Touch the Answer Mode setting, and then touch the Automatic option.
e. Touch the Home button to return to the main menu.
7. Set the printer to check for a dial tone before sending a fax.
NOTE: This prevents the printer from sending a fax while someone is on the telephone.
c. Touch the Advanced Setup menu.
d. Touch the Detect Dial Tone setting, and then touch the On button.
Step 3: Configure the fax time, date, and header

Configure the printer fax settings using one of the following methods:
● HP Fax Setup Wizard on page 87 (recommended method)
● Printer control panel on page 87
● HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) on page 87 (if the software is
installed)
NOTE: In the United States and many other countries/regions, setting the time, date, and other fax header
information is a legal requirement.

HP Fax Setup Wizard
Access the Fax Setup Wizard after initial setup and software installation by following these steps.
NOTE: The Fax Setup Wizard is only available in the Windows 7 operating system.
2. Click HP, click the name of the printer, and then click HP Fax Setup Wizard.
3. Follow the on-screen instructions in the HP Fax Setup Wizard to configure the fax settings.
4. Continue to Step 4: Run a fax test on page 88.
Printer control panel

To use the control panel to set the date, time, and header, complete the following steps.
1. From the Home screen, touch the Setup button.
2. Touch the Fax Setup menu.
3. Touch the Basic Setup menu.
4. Scroll to and touch the Time/Date button.
5. Select the 12-hour clock or 24-hour clock.
6. Use the keypad to enter the current time, and then touch the OK button.
NOTE: Touch the 123 button to open a keypad that contains special characters, if needed.
7. Select the date format.
8. Use the keypad to enter the current date, and then touch the OK button.
9. Touch the Fax Header menu.
10. Use the keypad to enter the fax number, and then touch the OK button.
NOTE: The maximum number of characters for the fax number is 20.
11. Use the keypad to enter the company name or header, and then touch the OK button.
NOTE: The maximum number of characters for the fax header is 25.
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)

1. Start the HP EWS either from the Start menu or from a Web browser.
Start menu
a. Click the Start button, and then click the Programs item.
b. Click your HP printer group, and then click the HP Device Toolbox item.

Web browser
a. From the Home screen on the printer control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating
within the EWS for the HP printer.
2. Click the Fax tab.
3. Follow the on-screen instructions to configure the fax settings.
Step 4: Run a fax test

Run a fax test to make sure that the fax is set up correctly.
1. From the Home screen, touch the Setup button.
2. Scroll to and touch the Service menu.
3. Touch the Fax Service menu.
4. Touch the Run Fax Test option. The printer prints a test report.
5. Review the report.
● If the report indicates the printer passed the test, the printer is ready to send and receive faxes.
● If the report indicates the printer failed the test, review the report for more information about fixing
the problem. The fax troubleshooting checklist has more information on resolving fax problems.

Send a fax
● Fax from the flatbed scanner
● Fax from the document feeder
● Use speed dials and group-dial entries
● Send a fax from the software
● Send a fax from a third-party software program, such as Microsoft Word
Fax from the flatbed scanner

1. Place the document face-down on the scanner
glass.
2. From the Home screen on the printer control

panel, touch the Fax icon.
3. Use the keypad to enter the fax number.

4. Touch the Start Fax button.
5. The printer prompts you to confirm that you are
sending from the scanner glass. Touch the Yes
button.
6. The printer prompts you to load the first page.
Touch the OK button.
7. The printer scans the first page and then prompts
you to load another page. If the document has
multiple pages, touch the Yes button. Continue this
process until you have scanned all the pages.
8. When you have scanned the last page, touch the
No button at the prompt. The printer sends the fax.
ENWW Send a fax 89

Fax from the document feeder
1. Insert the originals into the document feeder face-
up.
CAUTION: To prevent damage to the printer, do
123
not use an original that contains correction tape,
correction fluid, paper clips, or staples. Also, do not
load photographs, small originals, or fragile
originals into the document feeder.
2. Adjust the paper guides until they are snug against

the paper.
123

4. Use the keypad to enter the fax number.

Use speed dials and group-dial entries

NOTE: Phone book entries must be set up using the Fax Menu prior to using the phone book to send faxes.
1. Load the document onto the scanner glass or into

the document feeder.
123

3. On the keypad, touch the fax phone book icon.

4. Touch the name of the individual or group entry
that you want to use.
Send a fax from the software

The procedure to send a fax varies according to your specifications. The most typical steps follow.
1. Click Start, click Programs (or All Programs in Windows XP), and then click HP.
2. Click the printer name, and then click Send fax. The fax software opens.
3. Enter the fax number of one or more recipients.
4. Load the document in the document feeder.
5. Click Send Now.
Send a fax from a third-party software program, such as Microsoft Word

1. Open a document in a third-party program.
2. Click the File menu, and then click Print.
3. Select the fax print driver from the print driver drop-down list. The fax software opens.
4. Enter the fax number of one or more recipients.
5. Include any pages loaded at the printer. This step is optional.
6. Click Send Now.
ENWW Send a fax 91

8 Manage the product
● Use HP Web Services applications
● Change the product connection type (Windows)
● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
● Advanced configuration with HP Utility for OS X
● Configure IP network settings
● Product security features
● Energy-conservation settings
● HP Web Jetadmin
● Update the firmware
● Learn and use
● Solve problems
ENWW 93
Use HP Web Services applications
HP Web Services applications provide useful content that can be automatically downloaded from the Internet to
the printer. Choose from a variety of applications including news, calendars, forms, and cloud-based document
storage.
To activate these applications and schedule the downloads, go to the HP Connected Web site at
www.hpconnected.com
NOTE: To use this feature, the printer must be connected to a wired or wireless network and have Internet
access. HP Web Services must be enabled on the printer.
Enable Web Services
This process enables both HP Web Services and the Apps button.
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup
2. Touch HP Web Services.
3. Touch Enable Web Services.
4. To print the HP Web Services Terms of Use, touch Print.
5. Touch OK to complete the procedure.
After you download an application from the HP Connected Web site, it is available in the Apps menu on the
printer control panel.
94 Chapter 8 Manage the product ENWW

Change the product connection type (Windows)
If you are already using the product and you wish to change the way it is connected, use the Reconfigure your HP
Device shortcut on your computer desktop to change the connection. For example, you can reconfigure the
product to use a different wireless address, to connect to a wired or wireless network, or change from a network
connection to a USB connection. You can change the configuration without inserting the product CD. After you
select the type of connection you wish to make, the program goes directly to the portion of the product setup
procedure that needs to change.
ENWW Change the product connection type (Windows) 95

Advanced configuration with HP Embedded Web Server (EWS) and
HP Device Toolbox (Windows)
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray configurations
● View and change the printer control-panel menu configuration
● View and print internal pages
● Receive notification of printer and supplies events
● View and change network configuration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: HP Device Toolbox is software used to connect to the HP Embedded Web Server when the printer is
connected to a computer via USB. It is available only if a full installation was performed when the printer was
installed on a computer. Depending on how the printer is connected, some features might not be available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
Method one: Open the HP Embedded Web Server (EWS) from the Start menu
1. Click the Start button, and then click the Programs item.
2. Click the HP printer group, and then click the HP Device Toolbox item.
Method two: Open the HP Embedded Web Server (EWS) from a Web browser
1. From the Home screen on the printer control panel, touch the Connection Information button,
and then touch the Network Connected button or the Network Wi-Fi ON button to display the IP
address or host name.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate message
when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating within
the EWS for the HP printer.

Tab or section Description
Home tab ● Device Status: Shows the printer status and shows the approximate percent life remaining
of HP supplies.
Provides printer, status, and
configuration information. ● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual
supply life remaining can vary. Consider having a replacement supply available to install
when print quality is no longer acceptable. The supply does not need to be replaced unless
the print quality is no longer acceptable.
● Device Configuration: Shows the information found on the printer configuration page.
● Network Summary: Shows the information found on the printer network configuration
page.
● Reports: Print the configuration and supplies status pages that the printer generates.
● Job Storage Log: Shows a summary of all jobs stored in the printer memory.
● Color Usage Log: Shows a summary of color jobs that the printer has produced.
(Color printers only)
● Event Log: Shows a list of all printer events and errors.
System tab ● Device Information: Provides basic printer and company information.
Provides the ability to configure the ● Paper Setup: Change the default paper-handling settings for the printer.
printer from your computer.
● Print Quality: Change the default print-quality settings for the printer.
● Energy Settings: Change the default times for entering Sleep/Auto Off mode or automatic
shut down.
● Job Storage Setup: Configure the job storage settings for the printer.
● Print Density: Change the print density of contrasts, highlights, midtones, and shadows
● Paper Types: Configure print modes that correspond to the paper types that the printer
accepts.
● System Setup: Change the system defaults for the printer.
● Supply Settings: Change the settings for Cartridge is low alerts and other supplies
information.
● Service: Perform the cleaning procedure on the printer.
● Save and Restore: Save the current settings for the printer to a file on the computer. Use
this file to load the same settings onto another printer or to restore these settings to this
printer at a later time.
● Administration: Set or change the printer password. Enable or disable printer features.
NOTE: The System tab can be password-protected. If this printer is on a network, always
consult with the administrator before changing settings on this tab.
Print tab ● Printing: Change the default printer print settings, such as number of copies and paper
orientation. These are the same options that are available on the control panel.
Provides the ability to change default
print settings from your computer. ● PCL5c: View and change the PCL5c settings.
● PostScript: Turn off or on the Print PS Errors feature.
ENWW Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 97
Tab or section Description
Fax tab ● Receive Options: Configure how the printer handles incoming faxes.
(Fax printers only) ● Phone Book: Add or delete entries in the fax phone book.
● Junk Fax List: Set fax numbers to block from sending faxes to the printer.
● Fax Activity Log: Review recent fax activity for the printer.
Scan tab Configure the Scan to Network Folder and Scan to E-mail features.
(MFP models only) ● Network Folder Setup: Configure folders on the network to which the printer can save a
scanned file.
● Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature.
● Outgoing E-mail Profiles: Set an email address that will appear as the “from” address for all
emails sent from the printer.
● Default SMTP Configuration: Configure the SMTP Server information.
● E-mail Address Book: Add or delete entries in the email address book.
● Network Contacts Setup: Configure the printer to connect to a network address book.
● E-mail Options: Configure a default subject line and body text. Configure default scan
settings for emails.
Networking tab Network administrators can use this tab to control network-related settings for the printer when
it is connected to an IP-based network. It also allows the network administrator to set up Wi-Fi
(Network-connected printers only) Direct functionality. This tab does not appear if the printer is directly connected to a computer.
Provides the ability to change network

settings from your computer.
HP Web Services tab Use this tab to set up and use various Web tools with the printer.

Advanced configuration with HP Utility for OS X
Use the HP Utility to check printer status or to view or change printer settings from your computer.
You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based
network.
Open HP Utility
1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or Printers &
Scanners.
2. Select the printer in the list.
3. Click the Options & Supplies button.
4. Click the Utility tab.
5. Click the Open Printer Utility button.
HP Utility features
The HP Utility toolbar includes these items:
● Devices: Click this button to show or hide Mac products found by the HP Utility.
● All Settings: Click this button to return to the HP Utility main view.
● HP Support: Click this button to open a browser and go to the HP support Web site.
● Supplies: Click this button to open the HP SureSupply Web site.
● Registration: Click this button to open the HP registration Web site.
● Recycling: Click this button to open the HP Planet Partners Recycling Program Web site.
HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the
tasks that you can perform with HP Utility.
Item Description
Supplies Status Show the printer supplies status and provides links for ordering supplies online.
Device Information Show information about the currently selected printer, including the printer Service ID (if
assigned), the firmware version (FW Version), the Serial Number, and the IP address.
Commands Send special characters or print commands to the printer after the print job.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
Color Usage Show information about color jobs that the printer has produced.
(Color printers only)
ENWW Advanced configuration with HP Utility for OS X 99

Item Description
File Upload Transfer files from the computer to the printer. You can upload the following types of files:
○ HP LaserJet printer command language (.PRN)
○ Portable document format (.PDF)
○ Postscript (.PS)
○ Text (.TXT)
Power Management Configure the printer economy settings.
Update Firmware Transfer a firmware update file to the printer.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
HP Connected Access the HP Connected Web site.
Upload Fonts Upload fonts from the computer to the printer.
Message Center Display error events that have occurred with the printer.
Duplex Mode Turn on the automatic two-sided printing mode.
Network Settings Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings,
and other settings.
(Network-connected printers only)
Supplies Management Configure how the printer should behave when supplies are nearing the end of their
estimated life.
Trays Configuration Change paper size and type for each of the trays.
Additional Settings Open the HP Embedded Web Server (EWS) for the printer.
NOTE: USB connections are not supported.
Proxy Server Settings Configure a proxy server for the printer.
Basic Fax Settings Set up the fields in the fax header and configure how the printer answers incoming calls.
(MFP fax models only)
Fax Forwarding Set up the printer to send the incoming faxes to a different number.
Fax Logs View the logs of all faxes.
Fax Speed Dials Add fax numbers to the speed dial list.
Junk Fax Blocking Store the fax numbers you want to block.
Scan to E-mail Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to
email.
(MFP printers only)
Scan to Network Folder Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to a
network folder.
(MFP printers only)

Configure IP network settings
● Introduction
● Printer sharing disclaimer
● View or change network settings
● Rename the printer on a network
● Manually configure IPv4 TCP/IP parameters from the control panel
● Link speed and duplex settings
Introduction
Use the following sections to configure the printer network settings.
Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings

Use the HP Embedded Web Server to view or change IP configuration settings.
1. Open the HP Embedded Web Server (EWS):
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network

To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server.
ENWW Configure IP network settings 101

2. Open the System tab.
3. On the Device Information page, the default printer name is in the Device Description field. You can change
this name to uniquely identify this printer.
NOTE: Completing the other fields on this page is optional.
4. Click the Apply button to save the changes.
Manually configure IPv4 TCP/IP parameters from the control panel

Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.
1. From the Home screen on the printer control panel, touch the Setup button.
2. Scroll to and touch the Network Setup menu.
3. Touch the IPv4 Config Method menu, and then touch the Manual button.
4. Use the keypad on the touchscreen to enter the IP address, and touch the OK button. Touch the Yes button
to confirm.
5. Use the keypad on the touchscreen to enter the subnet mask, and touch the OK button. Touch the Yes
button to confirm.
6. Use the keypad on the touchscreen to enter the default gateway, and touch the OK button. Touch the Yes
button to confirm.
Link speed and duplex settings

NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when
the printer is idle.

● Network Setup
● Link Speed
3. Select one of the following options:
● Automatic: The print server automatically configures itself for the highest link speed and
communication mode allowed on the network.
● 10T Full: 10 megabytes per second (Mbps), full-duplex operation
● 10T Half: 10 Mbps, half-duplex operation
● 100TX Full: 100 Mbps, full-duplex operation
● 100TX Half: 100 Mbps, half-duplex operation
● 1000T Full: 1000 Mbps, full-duplex operation
4. Touch the Save button, or press the OK button. The printer turns off and then on.
ENWW Configure IP network settings 103

Product security features
Introduction
The printer includes several security features to restrict who has access to configuration settings, to secure data,
and to prevent access to valuable hardware components.
● Assign or change the system password using the Embedded Web Server
Assign or change the system password using the Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
2. On the System tab, click the Administration link in the left navigation pane.
3. In the area labeled Product Security, enter the password in the Password field.
4. Re-enter the password in the Confirm Password field.
5. Click the Apply button.
NOTE: Make note of the password and store it in a safe place.

Energy-conservation settings
● Introduction
● Print with EconoMode
● Set the Sleep/Auto Off After setting
● Set the Shut Down After delay and configure the printer to use 1 watt or less of power
● Set the Delay Shut Down setting
Introduction
The printer includes several economy features to conserve energy and supplies.
Print with EconoMode

This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the EconoMode check box.
Set the Sleep/Auto Off After setting

Use the control panel menus to set the amount of idle time before the printer enters sleep mode.
Complete the following procedure to change the Sleep/Auto Off After setting:
● System Setup
● Energy Settings
● Sleep/Auto Off After
3. Select the time for the Sleep/Auto Off After delay.
Set the Shut Down After delay and configure the printer to use 1 watt or less of power
Use the control panel menus to set the amount of time before the printer shuts down.
ENWW Energy-conservation settings 105

NOTE: After the printer shuts down, the power consumption is 1 watt or less.
Complete the following procedure to change the Shut Down After Delay setting:
● System Setup
● Energy Settings
● Shut Down After
3. Select the time for the Shut Down After delay.
NOTE: The default value is 4 hours.
Set the Delay Shut Down setting

Use the control panel menus to select whether or not the printer delays shutting down after the power button is
pressed.
Complete the following procedure to change the Delay Shut Down setting:
● System Setup
● Energy Settings
● Delay Shut Down
3. Select one of the delay options:
● No Delay: The printer shuts down after a period of inactivity determined by the Shut Down After
setting.
● When Ports Are Active: When this option is selected the printer will not shut down unless all ports are
inactive. An active network link or fax connection will prevent the printer from shutting down.

HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of
networked HP products, including printers, multifunction printers, and digital senders. This single solution allows
you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go
to www.hp.com/go/webjetadmin for more information.
ENWW HP Web Jetadmin 107

Update the firmware
HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps.
Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web
Service apps will update automatically.
There are two supported methods to perform a firmware update on this printer. Use only one of the following
methods to update the printer firmware.
Method one: Update the firmware using the control panel

Use these steps to load the firmware from the control panel (for network-connected printers only), and/or set
the printer to automatically load future firmware updates. For USB-connected printers, skip to method two.
1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet
connection.
NOTE: The printer must be connected to the internet to update the firmware via a network connection.
2. From the Home screen on the printer control panel, touch the Setup button.
3. Scroll to and open the Service menu, and then open the LaserJet Update menu.
NOTE: If the LaserJet Update option is not listed, use method two.
4. Touch Check for Updates Now to check for updates.
NOTE: The printer automatically checks for an update, and if a newer version is detected, the update
process automatically starts.
5. Set the printer to automatically update the firmware when updates become available.
From the Home screen on the printer control panel, touch the Setup button.
Scroll to and open the Service menu, open the LaserJet Update menu, and then select the Manage Updates
menu.
Set the Allow Updates option to YES, and then set the Check automatically option to ON.
Method two: Update the firmware using the Firmware Update Utility
Use these steps to manually download and install the Firmware Update Utility from HP.com.
NOTE: This method is the only firmware update option available for printers connected to the computer via a
USB cable. It also works for printers connected to a network.
NOTE: You must have a print driver installed in order to use this method.
1. Go to www.hp.com/go/support, click the Drivers & Software link, type the printer name in the search field,
press the ENTER button, and then select the printer from the list of search results.
2. Select the operating system.
3. Under the Firmware section, locate the Firmware Update Utility.
4. Click Download, click Run, and then click Run again.

5. When the utility launches, select the printer from the drop-down list, and then click Send Firmware.
NOTE: To print a configuration page to verify the installed firmware version before or after the update
process, click Print Config.
6. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the
utility.
ENWW Update the firmware 109

9 Solve problems
● Customer support
● Control panel help system
● Restore the factory-set defaults
● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
● Product does not pick up paper or misfeeds
● Clear paper jams
● Improve print quality
● Improve copy and scan image quality
● Improve fax image quality
● Solve wired network problems
● Solve wireless network problems
● Solve fax problems
● Learn and use
● Solve problems
ENWW 111
Customer support
Get telephone support for your country/region Country/region phone numbers are on the flyer that was in the box
with the printer or at www.hp.com/support/.
Have the printer name, serial number, date of purchase, and
problem description ready
Get 24-hour Internet support, and download software utilities and www.hp.com/support/colorljM477MFP
drivers
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
112 Chapter 9 Solve problems ENWW

Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the
Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specific topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that guide you through procedures, such as clearing jams.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that
screen.
If the printer alerts you of an error or warning, touch the Help button to open a message that describes the
problem. The message also contains instructions to help solve the problem.
ENWW Control panel help system 113

Restore the factory-set defaults
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will
not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also
deletes any pages that are stored in the memory.
2. Scroll to and select the Service menu.
3. Scroll to and select Restore Defaults, and then touch OK.
The printer automatically restarts.

A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
● Change the “Very Low” settings
● Order supplies
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner
cartridge does not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print
quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back
and forth end to end. Reinsert the toner cartridge into the printer and close the cover.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life
remaining may vary. To extend the life of the toner, gently rock the cartridge back and forth end to end. Consider
having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not
need to be replaced now unless the print quality is no longer acceptable.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has
ended.
Change the “Very Low” settings

You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-
establish these settings when you install a new toner cartridge.
● System Setup
● Supply Settings
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 115
● Black Cartridge or Color Cartridges
● Very Low Setting
3. Select one of the following options:
● Select the Continue option to set the printer to alert you that the toner cartridge is very low, but to
continue printing.
● Select the Stop option to set the printer to stop printing until you replace the toner cartridge.
● Select the Prompt option to set the printer to stop printing and prompt you to replace the toner
cartridge. You can acknowledge the prompt and continue printing. A customer configurable option on
this printer is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or never." This
option is provided as a customer convenience and is not an indication these pages will have
acceptable print quality.
For printers with fax capability

When the printer is set to the Stop or Prompt option, there is some risk that faxes will not print when the printer
resumes printing. This can occur if the printer has received more faxes than the memory can hold while the
printer is waiting.
The printer can print faxes without interruption when it passes the Very Low threshold if you select the Continue
option for the toner cartridge, but print quality might degrade.
Order supplies
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the
printer IP address or host name in the address/URL field. The EWS
contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.

Product does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
● The printer does not pick up paper
● The printer picks up multiple sheets of paper
● The document feeder jams, skews, or picks up multiple sheets of paper
● Clean the pickup rollers and separation pad in the document feeder
The printer does not pick up paper

If the printer does not pick up paper from the tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
ENWW Product does not pick up paper or misfeeds 117

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 9-1 Size markings for Tray 1 or the multipurpose tray
Figure 9-2 Size markings for cassette trays

5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and flex the stack by holding it at each end and bringing the
ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the
stack of paper, and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 9-3 Technique for flexing the paper stack

1 2
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,
and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 9-4 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper

If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the
paper. Return the stack of paper to the tray.

NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 9-5 Technique for flexing the paper stack

1 2
2. Use only paper that meets HP specifications for this printer.
3. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and flex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.
The following images show examples of the stack-height markings in the trays for various printers. Most
HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near
the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.
Figure 9-6 Stack-height markings
Figure 9-7 Tab for the paper stack

6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 9-8 Size markings for Tray 1 or the multipurpose tray
Figure 9-9 Size markings for cassette trays
7. Make sure the printing environment is within recommended specifications.
The document feeder jams, skews, or picks up multiple sheets of paper

NOTE: This information applies to MFP printers only.

● The original might have something on it, such as staples or self-adhesive notes, that must be removed.
● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.
● Make sure that the top document-feeder cover is closed.
● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.
● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper
stack is straight and the guides are against the paper stack.
● The document feeder input tray or output bin might contain more than the maximum number of pages.
Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin.
● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
● Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth
moistened with warm water. If misfeeds still occur, replace the rollers.
● From the Home screen on the printer control panel, scroll to and touch the Supplies button. Check the
status of the document-feeder kit, and replace it if necessary.
Clean the pickup rollers and separation pad in the document feeder
If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the
document-feeder rollers and separation pad.
1. Open the document-feeder access cover.

2. Use a moist, lint-free cloth to wipe both pickup
rollers and the separation pad to remove dirt.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can
damage the printer.
3. Close the document feeder access cover.

Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the product.
● Experiencing frequent or recurring paper jams?
● Paper jam locations
● Clear paper jams in the document feeder
● Clear paper jams in Tray 1
● Clear paper jams in Tray 2
● Clear paper jams in the rear door and the fuser area
● Clear paper jams in the output bin
● Clear paper jams in the duplexer (duplex models only)
Experiencing frequent or recurring paper jams?

Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem
continue with the next step until you have resolved the problem.
1. If paper has jammed in the product, clear the jam and then print a configuration page to test the product.
2. Check that the tray is configured for the correct paper size and type on the product control panel. Adjust
paper settings if necessary.
a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch the
Setup icon to open the menu.
b. Open the following menus:
● System Setup
● Paper setup
c. Select the tray from the list.
d. Select Paper Type and then select the type of paper that is in the tray.
e. Select Paper Size and then select the size of paper that is in the tray.
3. Turn the product off, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the product.
b. Touch the Service menu.
ENWW Clear paper jams 125

c. Touch the Cleaning Page button.
d. Load plain letter or A4 paper when you are prompted.
Wait until the process is complete. Discard the page that prints.
5. Print a configuration page to test the product.
b. Open the Reports menu.
c. Select Configuration Report.
If none of these steps resolves the problem, the product might need service. Contact HP customer support.
Paper jam locations

1
5
3
6
4
1 Document feeder
2 Output bin
3 Tray 1
4 Tray 2
5 Rear door and fuser area
6 Duplexer (duplex models only)

Clear paper jams in the document feeder
The following information describes how to clear paper jams in the document feeder. When a jam occurs, the
control panel displays an animation that assists in clearing the jam.
1. Open the document-feeder cover.
2. Remove any jammed paper.
3. Close the scanner lid.

4. Lift the document feeder input tray to provide
better access to the document feeder output bin,
and then remove any jammed paper from the
output area.
5. Open the scanner lid. If paper is jammed behind

the white plastic backing, gently pull it out.
6. Lower the scanner lid.
NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted tightly against the
document. Remove all staples and paper clips from original documents.

NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that
are printed on plain paper.
Clear paper jams in Tray 1

When a jam occurs, the control panel displays an animation that assists in clearing the jam.
NOTE: If the sheet tears, remove all fragments before resuming printing.
1. If you can see the jammed sheet in Tray 1, remove

the jammed sheet by pulling it straight out.
2. If you cannot see the jammed sheet, close Tray 1,

and then remove Tray 2.

3. At the left side of the Tray 2 cavity, press the tab to
lower the tray plate, and then remove any paper.
Remove the jammed sheet by gently pulling it
straight out.
4. Push the tray plate back up into place.

5. Reinstall Tray 2.
6. Reopen Tray 1 and load paper into the tray.

Clear paper jams in Tray 2
Use the following procedure to check for a paper jam in Tray 2. When a jam occurs, the control panel displays an
animation that assists in clearing the jam.
1. Pull the tray completely out of the printer.
2. Remove any jammed or damaged sheets of paper.
3. Reinsert and close Tray 2.

Clear paper jams in the rear door and the fuser area
Use the following procedure to check for paper inside the rear door. When a jam occurs, the control panel
displays an animation that assists in clearing the jam.
CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above
the rear door until the fuser is cool.
1. Open the rear door.

2. Gently pull out any jammed paper from the rollers
in the rear door area.
3. Close the rear door.

Clear paper jams in the output bin
Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel displays an
1. If paper is visible in the output bin, grasp the

leading edge and remove it.

Clear paper jams in the duplexer (duplex models only)
Use the following procedure to check for paper in the duplexer. When a jam occurs, the control panel displays an
1. At the rear of the printer, open the duplexer.
2. Remove any jammed or damaged sheets of paper.

CAUTION: The fuser is located above the rear
door, and it is hot. Do not attempt to reach into the
area above the rear door until the fuser is cool.
3. Close the duplexer.

Improve print quality
Introduction
● Print from a different software program
● Check the paper-type setting for the print job
● Check toner-cartridge status
● Clean the product
● Visually inspect the toner cartridge
● Check paper and the printing environment
● Adjust color settings (Windows)
● Calibrate the printer to align the colors
● Check the EconoMode settings
● Try a different print driver
If the printer is having print-quality problems, try the following solutions in the order presented to resolve the
issue.
Print from a different software program

Try printing from a different software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check the paper-type setting for the print job

Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting (Windows)

3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
to print the job.
ENWW Improve print quality 137

Check the paper type setting (OS X)
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
Check toner-cartridge status

Check the supplies status page for the following information:
● Estimated percentage of cartridge life remaining
● Approximate pages remaining
● Part numbers for HP toner cartridges
● Number of pages printed
Use the following procedure to print the supplies status page:
1. From the Home screen on the printer control panel, swipe until the Supplies menu displays. Touch the
Supplies icon to open the menu.
2. Touch the Report button to print the supplies status page.
3. Check the percent of life remaining for the toner cartridges and if applicable, the status of other
replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very low
threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
4. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the words “HP” on it, or has the HP logo on it. For more information on
identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
HP cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not
HP products, HP cannot influence their design or control their quality. If you are using a refilled or
remanufactured toner cartridge and are not satisfied with the print quality, replace the toner cartridge with
a genuine HP toner cartridge.

Clean the product
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page.
2. Touch the Service menu.
3. Touch the Cleaning Page button.
4. Load plain letter or A4 paper when you are prompted.
Wait until the process is complete. Discard the page that prints.
Check the scanner glass for dirt and smudges

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect
performance. Use the following procedure to clean the scanner.
1. Press the power button to turn the product off, and then disconnect the power cable from the electrical
outlet.
2. Open the scanner lid.
3. Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or
sponge that has been moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the product; these can damage the product. Do not place liquids directly on the glass or platen.
They might seep and damage the product.
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then press the power button to turn the product on.
Visually inspect the toner cartridge

Follow these steps to inspect each toner cartridge.
1. Remove the toner cartridge from the printer.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.
5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.

Check paper and the printing environment
Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP specifications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment

The environment can directly affect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.
● Do not place the printer in a confined space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides,
including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
Step three: Set the individual tray alignment

Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specific trays.
● System Setup
● Print Quality
● Adjust Alignment
3. Select Print Test Page.
4. Select the tray to adjust, and then follow the instructions on the printed pages.

5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.
6. Touch the OK button to save the new settings.
Adjust color settings (Windows)

Follow these steps if colors on the printed page to not match colors on the computer screen, or if the colors on
the printed page are not satisfactory.
Change the color theme
3. Click the Color tab.
4. Select the HP EasyColor check box to clear it.
5. Select a color theme from the Color Themes drop-down list.
● Default (sRGB): This theme sets the printer to print RGB data in raw device mode. When using this
theme, manage color in the software program or in the operating system for correct rendering.
● Vivid (sRGB): The printer increases the color saturation in the midtones. Use this theme when printing
business graphics.
● Photo (sRGB): The printer interprets RGB color as if it were printed as a photograph using a digital
mini lab. The printer renders deeper, more saturated colors differently than with the Default (sRBG)
theme. Use this theme when printing photos.
● Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color
space rather than sRGB. Turn off color management in the software program when using this theme.
● None: No color theme is used.
● Custom Profile: Select this option to use a custom input profile to accurately control color output (for
example, to emulate a specific HP Color LaserJet product). Download custom profiles from
www.hp.com.
to print the job.
Change the color options
3. Click the Color tab.
4. Select the HP EasyColor check box to clear it.
5. Click the Automatic or Manual setting.
● Automatic setting: Select this setting for most color print jobs
● Manual setting: Select this setting to adjust the color settings independently from other settings. Click
the Settings button to open the manual color-adjustment window.

NOTE: Changing color settings manually can impact output. HP recommends that only color
graphics experts change these settings.
6. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option to
print color documents for photocopying or faxing. Also use this option to print draft copies or to save color
toner.
to print the job.
Calibrate the printer to align the colors

Calibration is a printer function that optimizes print quality.
Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics,
or other print-quality issues.
1. On the printer control panel, touch the Setup button.
● System Setup
● Print Quality
● Color Calibration
3. Touch Calibrate Now. A Calibrating message will display on the printer control panel. The calibration
process takes a few minutes to complete. Do not turn the printer off until the calibration process has
finished.
4. Wait while the printer calibrates, and then try printing again.
Check the EconoMode settings

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can
enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
● Select the 600 dpi option.
● Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:

● Select the FastRes 1200 option.
● Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to
print the job.
Try a different print driver

Try a different print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/colorljM477MFP.
HP PCL.6 driver ● Provided as the default driver on the printer CD. This driver is automatically installed
unless you select a different one.
HP PCL 6 driver
● Recommended for all Windows environments
HP PCL-6 driver
● Provides the overall best speed, print quality, and printer-feature support for most
users
● Developed to align with the Windows Graphic Device Interface (GDI) for the best speed
in Windows environments
● Might not be fully compatible with third-party and custom software programs that
are based on PCL 5
HP UPD PS driver ● Recommended for printing with Adobe® software programs or with other highly
graphics-intensive software programs
● Provides support for printing from postscript emulation needs, or for postscript flash
font support
HP UPD PCL 5 ● Recommended for general office printing in Windows environments
● Compatible with previous PCL versions and older HP LaserJet printers
● The best choice for printing from third-party or custom software programs
● The best choice when operating with mixed environments, which require the printer
to be set to PCL 5 (UNIX, Linux, mainframe)
● Designed for use in corporate Windows environments to provide a single driver for
use with multiple printer models
● Preferred when printing to multiple printer models from a mobile Windows computer
HP UPD PCL 6 ● Recommended for printing in all Windows environments
● Provides the overall best speed, print quality, and printer feature support for most
users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
● Might not be fully compatible with third-party and custom software programs that
are based on PCL 5

Improve copy and scan image quality
Introduction
If the printer is having image quality problems, try the following solutions in the order presented to resolve the
issue.
● Check the scanner glass for dirt and smudges
● Eliminate lines or streaks when using the document feeder
● Check the paper settings
● Check the image adjustment settings
● Optimize for text or pictures
● Check the scanner resolution and color settings on the computer
● Edge-to-edge copying
Try these few simple steps first:
● Use the flatbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print quality”
for further solutions.

1. Press the power button to turn the printer off, and then disconnect the power cable from the electrical
outlet.
any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen.
They might seep and damage the printer.
5. Connect the power cable to an outlet, and then press the power button to turn the printer on.

Eliminate lines or streaks when using the document feeder
If lines or streaks appear on copied or scanned documents when using the document feeder, use the procedure
below to clean debris from the document feeder glass. Debris can include dust, paper or toner dust, residue from
sticky note adhesive, correction fluid or tape, ink, fingerprints, and more.
2. Locate the one-inch strip of glass to the left of the main scanner flatbed glass, and then use a soft, lint-free
cloth moistened with water to clean the glass strip.
3. On the underside of the scanner lid above the strip of glass, use a soft, lint-free cloth moistened with water
to clean the upper plastic strip.
4. Dry the glass strip and the upper strip with a soft, dry cloth to prevent spotting, and then try again to copy
or scan.
Check the paper settings

1. From the Home screen on the printer control panel, touch the Copy icon.
2. Touch the Settings button, and then scroll to and touch the Paper button.
3. From the list of paper sizes, touch the name of the paper size that is in the tray.
4. From the list of paper types, touch the name of the paper type that is in the tray.
Check the image adjustment settings

1. From the Home screen, touch the Copy button.
2. Touch the Settings button, and then scroll to and touch the Image Adjustment button.
3. Touch the name of the setting you want to adjust.
● Lightness: Adjusts the lightness/darkness setting.
● Contrast: Adjusts the contrast between the lightest and darkest areas of the image.
● Sharpen: Adjusts clarity of text characters.
● Background Removal: Adjusts the darkness of the background of the image. This is especially useful
for original documents that are printed on colored paper.
● Color Balance: Adjusts the red, green, and blue color hues.
● Grayness: Adjusts the vividness of colors.
4. Touch the — or + buttons to adjust the value for the setting, and then touch the OK button.
5. Adjust another setting, or touch the back arrow to return to the main copy menu.
ENWW Improve copy and scan image quality 145

Optimize for text or pictures
1. From the Home screen on the printer control panel, touch the Copy icon.
2. Touch the Settings button, and then scroll to and touch the Optimize button.
3. Touch the name of the setting you want to adjust.
● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the
default setting.
● Mixed: Use this setting for documents that contain a mixture of text and graphics.
● Text: Use this setting for documents that contain mostly text.
● Picture: Use this setting for documents that contain mostly graphics.
Check the scanner resolution and color settings on the computer

If you are printing a scanned image, and the quality is not what you expected, you might have selected a
resolution or color setting in the scanner software that does not match your needs. Resolution and color affect
the following features of scanned images:
● Image clarity
● Texture of gradations (smooth or rough)
● Scan time
● File size
Scanning resolution is measured in pixels per inch (ppi).
NOTE: Scanning ppi levels are not interchangeable with printing dpi (dots per inch) levels.
Color, grayscale, and black and white define the number of colors possible. You can adjust the scanner hardware
resolution to up to 1200 ppi.
The resolution and color guidelines table lists simple tips that you can follow to meet your scanning needs.
NOTE: Setting the resolution and color to a high value can create large files that take up disk space and slow
the scanning process. Before setting the resolution and color, determine how you are going to use the scanned
image.
Resolution and color guidelines

The following table describes the recommended resolution and color settings for different types of scan jobs.
NOTE: The default resolution is 200 ppi.
Intended use Recommended resolution Recommended color settings
Fax 150 ppi ● Black and White

Intended use Recommended resolution Recommended color settings
Email 150 ppi ● Black and White, if the image does not
require smooth gradation
● Grayscale, if the image requires

smooth gradation
● Color, if the image is in color
Edit text 300 ppi ● Black and White
Print (graphics or text) 600 ppi for complex graphics, or if you want ● Black and White for text and line art
to significantly enlarge the document
● Grayscale for shaded or colored
300 ppi for normal graphics and text graphics and photos
150 ppi for photos ● Color, if the image is in color
Display on screen 75 ppi ● Black and White for text
● Grayscale for graphics and photos
● Color, if the image is in color
Color
You can set the color values to the following settings when scanning.
Setting Recommended use
Color Use this setting for high-quality color photos or documents in which
the color is important.
Black and White Use this setting for text documents.
Grayscale Use this setting when file size is an issue or when you want to scan
a document or photograph quickly.
Edge-to-edge copying
The printer cannot print fully edge-to-edge. There is a 4 mm (1/6 inch) unprintable border around the page.
Considerations for printing or scanning documents with cropped edges:
● When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from the corner
indicated by the icon on the scanner. Recopy or scan in this position.
● When the original is the size of the printed output that you want, use the Reduce/Enlarge feature to reduce
the image so the copy is not cropped.
ENWW Improve copy and scan image quality 147


damage the printer.

Improve fax image quality
Introduction
If the printer is having image quality problems, try the following solutions in the order presented to resolve the
issue.
● Check the scanner glass for dirt and smudges
● Check the send-fax resolution settings
● Check the error-correction settings
● Check the fit-to-page setting
● Send to a different fax machine
● Check the sender's fax machine
Try these few simple steps first:
● Use the flatbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print quality”
for further solutions.

1. Press the power button to turn the printer off, and then disconnect the power cable from the electrical
outlet.
5. Connect the power cable to an outlet, and then press the power button to turn the printer on.
ENWW Improve fax image quality 149

Check the send-fax resolution settings
If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer
attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-communication-error
options.
3. Touch the Advanced Setup menu.
4. Open the Fax Resolution menu.
Check the error-correction settings

Usually, the printer monitors the signals on the telephone line while it is sending or receiving a fax. If the printer
detects an error during the transmission and the error-correction setting is On, the printer can request that the
portion of the fax be resent. The factory-set default for error correction is On.
You should turn off error correction only if you are having trouble sending or receiving a fax, and you are willing
to accept the errors in the transmission. Turning off the setting might be useful when you are trying to send a fax
overseas or receive one from overseas, or if you are using a satellite telephone connection.
2. Touch the Service menu.
3. Touch the Fax Service menu.
4. Touch the Error Correction button, and then touch the On button.
Check the fit-to-page setting

If the printer printed a fax job off the page, turn on the fit-to-page feature from the printer control panel.
NOTE: Make sure that the default paper size setting matches the size of the paper in the tray.
3. Touch the Advanced Setup menu.
4. Touch the Fit to Page button, and then touch the On button.


damage the printer.
ENWW Improve fax image quality 151

Send to a different fax machine
Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial
recipient's fax machine settings or supplies status.
Check the sender's fax machine

Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the
sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the following
changes:
● Make sure the original document is on white (not colored) paper.
● Increase the fax resolution, quality level, or contrast settings.
● If possible, send the fax from a computer software program.

Solve wired network problems
Introduction
Check the following items to verify that the printer is communicating with the network. Before beginning, print a
configuration page from the printer control panel and locate the printer IP address that is listed on this page.
● Poor physical connection
● The computer is using the incorrect IP address for the printer
● The computer is unable to communicate with the printer
● The printer is using incorrect link and duplex settings for the network
● New software programs might be causing compatibility problems
● The computer or workstation might be set up incorrectly
● The printer is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
Poor physical connection

1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity light and
the green link-status light are lit.
4. If the problem continues, try a different cable or port on the hub.
The computer is using the incorrect IP address for the printer

1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer configuration page.
2. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
4. If the IP address is correct, delete the printer and then add it again.
The computer is unable to communicate with the printer

1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
ENWW Solve wired network problems 153

● For Windows, click Start, click Run, type cmd, and then press Enter.
● For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all configured for the same network.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings,
you must also change them for your network.
New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly

1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is configured correctly.
The printer is disabled, or other network settings are incorrect

1. Review the configuration page to check the status of the network protocol. Enable it if necessary.
2. Reconfigure the network settings if necessary.

Solve wireless network problems
● Introduction
● Wireless connectivity checklist
● The printer does not print after the wireless configuration completes
● The printer does not print, and the computer has a third-party firewall installed
● The wireless connection does not work after moving the wireless router or printer
● Cannot connect more computers to the wireless printer
● The wireless printer loses communication when connected to a VPN
● The network does not appear in the wireless networks list
● The wireless network is not functioning
● Perform a wireless network diagnostic test
● Reduce interference on a wireless network
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether HP NFC and Wi-Fi Direct printing are enabled on your printer, print a configuration
page from the printer control panel
Wireless connectivity checklist

● Verify that the network cable is not connected.
● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you
are not sure the SSID is correct, run the wireless setup again.
● With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
● Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.
ENWW Solve wireless network problems 155

● Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
● Verify that the print driver is installed on the computer.
● Verify that you have selected the correct printer port.
● Verify that the computer and printer connect to the same wireless network.
● For OS X, verify that the wireless router supports Bonjour.
The printer does not print after the wireless configuration completes
1. Make sure that the printer is turned on and in the ready state.
2. Turn off any third-party firewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party firewall installed
1. Update the firewall with the most recent update available from the manufacturer.
2. If programs request firewall access when you install the printer or try to print, make sure you allow the
programs to run.
3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the firewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a configuration page.
3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer configuration
for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the
wireless setup for the printer.
Cannot connect more computers to the wireless printer

1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4. Turn off any third-party firewalls on your computer.

5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN

● Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list

● Make sure the wireless router is turned on and has power.
● The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning

1. Make sure that the network cable is not connected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a configuration page.
b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure
the wireless setup for the printer.
Perform a wireless network diagnostic test

From the printer control panel, you can run a diagnostic test that provides information about the wireless
network settings.
2. Scroll to and select Self Diagnostics.
3. Select Run Wireless Test to start the test. The printer prints a test page that shows test results.
Reduce interference on a wireless network

The following tips can reduce interference in a wireless network:
ENWW Solve wireless network problems 157

● Keep the wireless devices away from large metal objects, such as filing cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio
signals.
● Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the network.

Solve fax problems
Introduction
Use the fax troubleshooting information to help resolve issues.
● Fax troubleshooting checklist
● Solve general fax problems
Fax troubleshooting checklist

● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is
resolved.
● For best results during fax problem solving, make sure the line from the printer is connected directly to the
wall phone port. Disconnect all other devices that are connected to the printer.
1. Verify that the telephone cord is connected to the correct port on the back of the printer.
2. Check the phone line by using the fax test:
a. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the
b. Open the following menus:
● Service
● Fax Service
c. Select the Run Fax Test option. The printer prints a fax test report.
The report contains the following possible results:
● Pass: The report contains all of the current fax settings for review.
● Fail: The report indicates the nature of the error and contains suggestions for how to resolve the
issue.
3. Verify that the printer firmware is current:
a. Print a configuration page from the control panel Reports menu to obtain the current firmware date
code.
b. Go to www.hp.com/go/support, click the Drivers & Software link, type the printer name in the search
field, press the ENTER button, and then select the printer from the list of search results.
c. Select the operating system.
d. Under the Firmware section, locate the Firmware Update Utility.
NOTE: Make sure to use the firmware update utility that is specific to the printer model.
e. Click Download, click Run, and then click Run again.
f. When the utility launches, select the printer from the drop-down list, and then click Send Firmware.
ENWW Solve fax problems 159

NOTE: To print a configuration page to verify the installed firmware version before or after the
update process, click Print Config.
g. Follow the on-screen instructions to complete the installation, and then click the Exit button to close
the utility.
4. Verify that the fax was set up when the printer software was installed.
From the computer, in the HP program folder, run the Fax Setup Utility.
5. Verify that the telephone service supports analog fax.
● If using ISDN or digital PBX, contact your service provider for information about configuring to an
analog fax line.
● If using a VoIP service, change the Fax Speed setting to Slow (V.29) from the control panel. Ask if your
service provider supports fax and for the recommended fax modem speed. Some companies might
require an adapter.
● If you are using a DSL service, make sure that a filter is included on the phone-line connection to the
printer. Contact the DSL service provider, or purchase a DSL filter if you do not have one. If a DSL filter
is installed, try another filter because filters can be defective.
Solve general fax problems

● Faxes are sending slowly
● Fax quality is poor
● Fax cuts off or prints on two pages
Faxes are sending slowly

The printer is experiencing poor phone line quality.
● Retry sending the fax when the line conditions have improved.
● Check with the phone service provider that the line supports fax.
● Turn off the Error Correction setting.
a. Open the Setup Menu menu.
b. Open the Service menu.
c. Open the Fax Service menu.
d. Open the Error Correction menu.
e. Select the Off setting.
NOTE: This can reduce image quality.
● Use white paper for the original. Do not use colors such as gray, yellow, or pink.
● Increase the Fax Speed setting.

b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Speed menu.
e. Select the correct setting.
● Divide large fax jobs into smaller sections, and then fax them individually.
● Change the fax settings on the control panel to a lower resolution.
d. Open the Fax Resolution menu.
Fax quality is poor

Fax is blurry or light.
● Increase fax resolution when sending faxes. Resolution does not affect received faxes.
d. Open the Fax Resolution menu.
NOTE: Increasing resolution slows transmission speed.
● Turn on the Error Correction setting from the control panel.
b. Open the Service menu.
c. Open the Fax Service menu.
d. Open the Error Correction menu.
e. Select the On setting.
● Check the toner cartridges and replace if necessary.
● Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax.
ENWW Solve fax problems 161

Fax cuts off or prints on two pages
● Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default Paper Size
settings.
b. Open the System Setup menu.
c. Open the Paper Setup menu.
d. Open the Default Paper Size menu.
● Set the paper type and size for the tray used for faxes.
● Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper.
d. Open the Fit to Page menu.
e. Select the On setting.
NOTE: If the Fit to Page setting is off and the Default Paper Size setting is set to letter, a legal size original
prints on two pages.

Index
A control panel buttons duplexing

accessories locating 4 manually (Mac) 41
ordering 26 copying manually (Windows) 37
part numbers 26 edges of documents 147
acoustic specifications 13 multiple copies 56 E
AirPrint 51 optimizing for text or pictures EconoMode setting 105, 142
Android devices 146 economy settings 105
printing from 52 setting paper size and type 145 electrical specifications 13
applications single copies 56 electronic faxes
downloading 94 two-sided documents 57 sending 91
Apps menu 94 covers, locating 2 Embedded Web Server (EWS)
customer support assigning passwords 104
B online 112 features 96
bins, output enabling
locating 2 D stored jobs 44
browser requirements defaults, restoring 114 envelopes
HP Embedded Web Server 96 deleting loading in Tray 1 16
stored jobs 47 orientation 18
C dimensions, printer 11 envelopes, loading 23
calibrate document feeder 57 Explorer, versions supported
colors 142 copying two-sided documents HP Embedded Web Server 96
cartridge 57
replacing 28 faxing from 90 F
checklist jams 127 factory-set defaults, restoring 114
fax troubleshooting 159 paper-feeding problems 122 fax
wireless connectivity 155 double-sided copying 57 sending from software 91
cleaning double-sided printing solve general problems 160
glass 139, 144, 149 Mac 41 speed dials 90
paper path 139 Windows 37 fax ports
color options drivers, supported 9 locating 3
changing, Windows 141 duplex 57 fax troubleshooting
color theme duplex printing checklist 159
changing, Windows 141 Mac 41 faxing
colors duplex printing (double-sided) from a computer (Windows) 91
calibrate 142 settings (Windows) 37 from the document feeder 90
control panel Windows 37 from the flatbed scanner 89
help 113 duplexer fuser
locating 2 jams 136 jams 133
ENWW Index 163

G loading online support 112
glass, cleaning 139, 144, 149 paper in Tray 1 16 operating systems (OS)
paper in Tray 2 19 supported 7
H operating systems, supported 9
help, control panel 113 M ordering
HP Customer Care 112 Macintosh supplies and accessories 26
HP Device Toolbox, using 96 HP Utility 99 OS (operating system)
HP Embedded Web Server (EWS) maintenance kits supported 7
features 96 part numbers 26 output bin
HP ePrint 50 manual duplex clear jams 135
HP ePrint software 51 Mac 41 locating 2
HP EWS, using 96 Windows 37
HP Scan software (OS X) 61 memory P
HP Scan software (Windows) 60 included 7 pages per minute 7
HP Utility 99 memory chip (toner) pages per sheet
HP Utility for Mac locating 28 selecting (Mac) 42
Bonjour 99 Microsoft Word, faxing from 91 selecting (Windows) 39
features 99 mobile printing paper
HP Utility, Mac 99 Android devices 52 loading Tray 1 16
HP Web Jetadmin 107 mobile printing solutions 7 loading Tray 2 19
HP Web Services mobile printing, software supported selecting 140
applications 94 10 Tray 1 orientation 18
enabling 94 multiple pages per sheet Tray 2 orientation 22
printing (Mac) 42 paper jams
I printing (Windows) 39 document feeder 127
interface ports multipurpose tray duplexer 136
locating 3 loading 16 fuser 133
Internet Explorer, versions supported locations 126
HP Embedded Web Server 96 N output bin 135
Near Field Communication printing rear door 133
J 49 Tray 1 129
jams Netscape Navigator, versions Tray 2 132
document feeder 127 supported paper pickup problems
duplexer 136 HP Embedded Web Server 96 solving 117, 119
fuser 133 network duplex settings, changing paper type
locations 126 102 selecting (Windows) 39
output bin 135 network installation 95 paper types
rear door 133 network link speed settings, selecting (Mac) 42
Tray 1 129 changing 102 paper, ordering 26
Tray 2 132 network port part numbers
Jetadmin, HP Web 107 locating 3 accessories 26
jobs, stored networks replacement parts 26
creating (Windows) 46 HP Web Jetadmin 107 staple cartridges 26
deleting 47 installing the product 95 supplies 26
enabling 44 supported 7 toner cartridge 26
printing 47 NFC printing 49 toner cartridges 26
number of copies, changing 56 phone book, fax
L adding entries 90
labels O power
printing (Windows) 39 on/off button, locating 2 consumption 13
online help, control panel 113
164 Index ENWW

power connection sleep delay toner-cartridge status 138
locating 3 setting 105 transparencies
power switch, locating 2 software printing (Windows) 39
print drivers, supported 9 HP Utility 99 Tray 1
print media sending faxes 91 jams 129
loading in Tray 1 16 solve problems loading 16
print on both sides fax 160 loading envelopes 23
Mac 41 special paper paper orientation 18
manually, Windows 37 printing (Windows) 39 Tray 2
Windows 37 specifications jams 132
printing electrical and acoustic 13 loading 19
from USB flash drives 53 speed dials paper orientation 22
stored jobs 47 programming 90 trays
printing on both sides staple cartridges capacity 7
settings (Windows) 37 part numbers 26 included 7
private printing 44 status locating 2
product and serial number label HP Utility, Mac 99 troubleshooting
locating 3 store print jobs 44 faxes 159
stored jobs network problems 153
R creating (Windows) 46 paper feed problems 117
rear door deleting 47 wired network 153
jams 133 enabling 44 wireless network 155
replacement parts printing 47 two-sided copying 57
part numbers 26 storing jobs two-sided printing
replacing with Windows 46 settings (Windows) 37
toner cartridges 28 supplies
restoring factory-set defaults 114 low threshold settings 115 U
ordering 26 USB flash drives
S part numbers 26 printing from 53
scanner replacing toner cartridges 28 USB port
faxing from 89 status, viewing with HP Utility for locating 3
glass cleaning 139, 144, 149 Mac 99
scanning using when low 115 W
from HP Scan software (OS X) 61 supplies status 138 walk-up USB port
from HP Scan software support locating 2
(Windows) 60 online 112 walk-up USB printing 53
security lock slot system requirements Web browser requirements
locating 3 HP Embedded Web Server 96 HP Embedded Web Server 96
sending faxes Web Services
from software 91 T applications 94
serial number label technical support enabling 94
locating 3 online 112 Web sites
settings toner cartridge customer support 112
factory-set defaults, restoring low threshold settings 115 HP Web Jetadmin, downloading
114 part numbers 26 107
shut down after delay using when low 115 weight, printer 11
setting 105 toner cartridges Wi-Fi Direct Printing 49
single-sheet priority feed slot components 28 Windows
paper orientation 18 part numbers 26 faxing from 91
replacing 28
ENWW Index 165

wireless network
troubleshooting 155
wireless network interference 157
Word, faxing from 91
166 Index ENWW

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© Copyright 2019 HP Development Company, Adobe®, Adobe Photoshop®, Acrobat®, and

1 Product overview ...................................................................................................................................................................................... 1

2 Paper trays .............................................................................................................................................................................................. 15

8 Manage the product ............................................................................................................................................................................... 93

9 Solve problems ..................................................................................................................................................................................... 111

Index ........................................................................................................................................................................................................... 163

● Printer hardware setup and software installation

For more information:

● Install and configure

● Learn and use

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

● Printer back view

Printer front view

3 Regulatory label (inside the front door)

6 Power on/off button

7 Front door (provides toner cartridge access)

8 Output bin extension

10 Walk-up USB port (for printing and scanning without a computer)

11 Touchscreen control panel (tilts up for easier viewing)

2 Chapter 1 Product overview ENWW

1 Front door release button

2 Duplexer (fdn and fdw models only)

3 USB port for job storage

4 USB port for direct connection to a computer

ENWW Product views 3

1 Touchscreen Provides access to menus, help animations, and printer

3 Help button Provides access to the control-panel help system

4 Home button Provides access to the Home screen

5 Back button Returns to the previous screen

4 Chapter 1 Product overview ENWW

3 Setup button Touch this button to open the Setup menu.

7 Fax button Touch this button to open the fax features.

8 Scan button Touch this button to open the scan features:

● Scan to USB Drive

● Scan to Network Folder

10 Copy button Touch this button to open the copy feature.

ENWW Product views 5

Action Description Example

6 Chapter 1 Product overview ENWW

● Supported operating systems

● Mobile printing solutions

● Power consumption, electrical specifications, and acoustic emissions

Product number CF377A CF378A CF379A

Paper handling 50-sheet multipurpose tray (Tray 1)

Tray 2 (250-sheet capacity)

Automatic duplex printing Not available

Connectivity 10/100/1000 Ethernet LAN connection

Hi-Speed USB 2.0

Print server for wireless network Not available

Walk-up USB port

HP near field communication (NFC) and Not available Not available

Control-panel display Touchscreen control panel

Print Prints 27 pages per minute (ppm) on A4

USB printing (no computer required)

Job storage/PIN-protected printing