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5 views

Transcript

Uploaded by

gogettermoney1
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Katherine (2021-06-15, 2:46:21 PM): Thank you for contacting PlayStation, my name

is Katherine how may I assist you today?


Remember: Please do not refresh your screen as it will disconnect the chat session.
Thanks!
Me (2021-06-15, 2:46:56 PM): Hey how are you ?
Me (2021-06-15, 2:47:11 PM): Someone bought something on my account with out
letting me know
Katherine (2021-06-15, 2:47:38 PM): Hi, nice to meet you! I will be glad to assist
you with this purchase. We’ll be working today with the PlayStation ID you entered
in the pre-chat form.

I can see your Support ID is 17272347. I will be happy to continue assisting with
your request.
Katherine (2021-06-15, 2:47:43 PM): Which content was purchased?
Me (2021-06-15, 2:48:46 PM): Dirt 4 and a 69 dollars 12 month subscription package
Me (2021-06-15, 2:49:10 PM): 69,99
Katherine (2021-06-15, 2:50:02 PM): Thanks. By checking the 12 month subscription
was an automatic renewal. I can turn off renewal for the next year to prevent it
from charging you again.
Me (2021-06-15, 2:50:38 PM): Okok how about now ?
Me (2021-06-15, 2:50:55 PM): And for sure I want it turned off
Me (2021-06-15, 2:51:10 PM): I don’t want it for this year
Me (2021-06-15, 2:51:18 PM): And the dirt game
Katherine (2021-06-15, 2:52:18 PM): Alright, let's check first the refund for the
renewal and then the unauthorized charge.
Katherine (2021-06-15, 2:52:27 PM): Are you the owner of the payment method used to
complete this purchase?
Me (2021-06-15, 2:53:00 PM): Yes
Me (2021-06-15, 2:53:13 PM): I forgot my credit card was still connected
Me (2021-06-15, 2:53:22 PM): I thought some one else did it
Katherine (2021-06-15, 2:53:49 PM): I’m glad to tell you that we are now making
sure the auto renewal is turned off from this last charge, just remember that *if
you re-subscribe* to the service in the future by purchasing it or adding a voucher
or using a trial, the feature is automatically set to on so here’s the link on how
to turn it off on your side:
https://www.playstation.com/en-us/support/store/cancel-ps-store-subscription/
Katherine (2021-06-15, 2:53:51 PM): If we issue a refund you will lose access
immediately and will not be able to
-play online anymore
-access any of the free monthly games
-purchase content up to 75% off on select games every month
-use the 100GB of Cloud game save storage

With this in mind, would you want us to proceed with the cancellation?
Me (2021-06-15, 2:56:26 PM): I’m gonna buy online again just not the 12 months one

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