Common Error Codes of HP Printers

Error Code On Screen Description Solution

Close the top cover. Make sure the holder-switch is fastened.

12 Printer open The printer top cover is open.
Then the printer will continue to function automatically.
1. Ensure that paper tray is loaded and adjusted properly so
media can feed from the tray. It might be necessary to reduce
the stack height of media in the tray.
13.1 paper jam or
Paper jam at paperfeed area 2. Check the input area for obstructions such as media in the
13.2 paper jam
path.
3) Check if S402 and PS403 still work. Replace the
corresponding sensors if necessary.
1. Check the transfer roller and small media belt to ensure
they are operating and can feed print media. 2. Check the
13.5 paper jam or paper path for obstructions at the transfer roller, toner
Paper jam at fuser.
13.6 paper jam cartridge, paper feed assembly, and fuser.
3) Check if PS1307 still works. Replace the corresponding
sensors if necessary.
1. Check the duplexer and the rear area of the printer for
obstructions or damage.
13.10 paper jam Jam at duplexer
2. Check the duplexer for proper operation. Replace the
duplexer if a sensor is defective.
1. Remove all media in the paper path, and then open and
13.20 paper jam or Media stopped in the paper path during power on or close the top cover.
13.21 paper jam when the top door was closed. 2. If the message persists after all media is removed: Check if
media is jammed in the prefeed area. Close the top cover if
 it's open
3)Replace any defective sensors if necessary.
13.0A.00 jam in top cover
Paper jammed in the fuser Open the top cover, check the fuser and clear the jam.
area
14 noepcart The cartridge is not installed in place Reinstall the cartridge
1)Press GO to print the transferred data (some data might be
The printer received more data than can fit in available
20 insuffient memory lost).
memory.
2)Simplify the print job or install additional memory
1)Press GO to print the transferred data. (Some data might be
The data (dense text, rules, raster or vector graphics)
21 page too comlex lost.)
sent to the printer is too complex
2) Set the value of PAGE PROTECT to AUTO。
Excessive data transmitted to the specified EIO Press GO button to clear this message(Some data will be lost
22 EIOхbuffer overflow
peripherals too)
It could be a bad cable or loose connection or just a poor
quality cable. Reseat the cable and use only high quality IEEE
22 parallel I/O buffer 1284 compliant cables. To achieve the best performance,
Excessive data transmitted to parallel I/O interface.
overflow please install the HP driver which is attached with the printer.
Press GO button to clear this message(Some data will be lost
too)

Verify correct options of Serial Pacing have been set in the I/O
22 serial I/O buffer
Excessive data transmitted to serial I/O interface. menu on the printer control panel. Press GO button to clear
overflow
this message(Some data will be lost too)
 It might be caused by:
1. The computer is turned on or turned off while the printer is
online.
Error occurred during the data transmission from the
40 bad serial transmission 2. Network problem.
printer to the computer.
3. Inconsistency of baud rate or parity check between the
computer and the printer. Serial
Press GO to clear the message and continue to print.
Connection between the printer and the EIO card in the
40 EIO x bad transmission Press GO to clear the message and continue to print.
specified slot breaks off.
41.3 unexpected paper
Paper size configuration is setup incorrectly Setup the right paper size.
size
41.x Printer error Press GO button. The errorred page(s) will be reprinted
Temporary error occurred.
automatically.
41.5 Unexpected type in The printer detects incorrect print media model(paper
Check the paper size in the paper feeder.
tray XX For help press size) on the paper path.
50.*Fuser error Fuser assembly error. * representsthe following: 1. Turn the printer off. 20 minutes later, turn it on.
1.Fusing temperature is on the low side. 2. Reinstall fuser assembly.
2.preheating protection of fuser assembly 3. Turn the printer off. Remove fuser assembly and check
3.Fusing tempaerature is on the high side. whether communication between J1307-1and J1307-2,
4.Power supply voltage is unstable J1308-1 and J1308-2 is in good condition. If not, replace
5.Fuser assemblies mismatching them.
51.*Printer error Laser beam scanning error. * represents the following: 1 Restart the printer;
1 Laser detecting error 2 Reinstall the laser and its cable;
2 Laser error 3 Replace the laser.
52.* Printer error Laser scanning speed is mismatching. * represents the 1 Restart the printer;
following: 2 Reinstall the laser and its cable;
1 Scanning launching error. 3 Replace the laser.
2 Scanning rotation error
53.xy.zz Printer error Annex memory error, xyz represents the following: 1 Power off, unplug the memory and reinstall it.
X=DIMM Model 2 Change memories’ positions with each other
0=ROM 3 Replace the errored memory.
1=RAM
y=Device or assembly position
1-3 indicates the memory slot where an error occurs.
zz=error code
0=Memory not supported
1=Memory not compatible
2=Memory model not supported
3=RAM detecting failure
4=The maximum of RAM is exceeded
5=The maximum of ROM is exceeded
6=Invalide DIMM Speed
7=DIMM error alarm signal
8=DIMM RAM parity error
9=ROM address mapping error
10=DIMM address conflict
11=PDC XROM overflow
12=Memory not cacheable
1.Check the power supply
55 Printer error Intercommunication error 2.Change the interface board.
3.Replace DC control panel
Temporary error, * represents the following: 1.Restart the printer
56 * Printer error 1.Incorrect input or wrong attached device. 2.Check the printer configuration.
2.Incorrect output. 3.Adjust the connected attached device.
1.Check if the fan of the printer is correctly installed or stuck
57 Printer error Fan error
by obstruction
 2.Replace the fan.
59.* Printer error 1.Restart the printer.
Motor error. * represents the following:
2.Ensure every connected gear in good condition
0 Motor error
3.Ensure the cable connected to the motor is plugged
1 Motor launching error
correctly.
2 Motor operation error
4.Replace the motor
Printer memory error, * represents the following: 1.Unplug the memory and reinstall it
62.* Printer error 0=internal memory 2.Change memories’ positions with each other
1-3=DIMM slots 1-3 3.Replace the installed memory
1.Restart the printer
64 Printer error Data receiving caching error
2.Replace the interface board.
External paper feeding error. XY represents the 1.Restart the printer
following: 2.Check all the connected cable
1stX=code of the device in use 3.Reinstall the external paper feeding parts.
66 xx.yy Printer error 2ndX=device model
a) Input device
b) Output device
c) Stapler/stacker yy=Device specific error
Print the configuration page to check the printer configuration.
68 Nvram error check Printer NVRAM error. One or more printer settings have
Press and hold Cancel when the printer is turned on, so as to
settings been reset to Factory Default.
clear the NVRAM
68 Nvram full check Printer NVRAM is full. Some of the printer settings have Print the configuration page to find out the settings which
settings been reset to Factory Default. were reset.
69.x Printer error A temporary error occurred Turn the printer off and turn it on.
79 Printer error An error detected.