PLUS TWO

BUSINESS STUDIES

CHAPTER WISE QUESTIONS

 CHAPTER 1: NATURE AND SIGNIFICANCE OF
MANAGEMENT
Time: 1hr [30 mark]
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Question 1 to 5 carries 1 mark each [5×1-5]

1. Management consists of functions like planning, organizing, directing,

controlling, etc. This characteristic of management is called(Management as a
group activity, Management as a process, Management as a system of
authority, Management as a profession)
2. “Management should have systematized body of knowledge and should
establish cause and effect relationship” identify the concept of management?
3. Good Managers require continuous practice and personal skills. Identify the
Management concept referred in this context
4. Find the odd one and state the reason.
Chief Executive, Managing Director, Foreman, General Manager
5. Which level of management establishes policies, plans and objectives?

Question 6 carries 2 mark

6. Question 1.
In which level of management, the given persons are working?
(a) Supervisor
(b) Department heads
(c) General Manager
(d) Managing Director
 Questions 8 to 11 carries 3 mark each [5×3=15]

7. What do you mean by efficiency & effectiveness?

8. Is “management as an art “explain?
9. Is “management as a science” explain?
10.Is “management as profession
11.Define co-ordination?

Questions 12 & 13 caries 4 mark each [2×4=8]

12.Explain various levels of management?

13.Elaborate management?
 CHAPTER 2 PRINCIPLES OF MANAGEMENT
Time: 1hr [30 mark]
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Question 1 to 6 carries 1 mark each [6×1=6]

1. Who is the father of Modem Management?

2. Fayol pointed out the danger and costs of unnecessary labour turnover in one
of his principles. Name the principle.
3. Identify the management principle which states that ‘Union is Strength’.
4. Identify the management principle which is based on an idea of “one head and
one plan”.
5. Lack of this principle may lead to conflict among subordinates. Briefly
explain this principle of management.
6. What is ‘fatigue study’?

Questions 6 & 7 carries 2 mark each [2×2=4]

7. What is Unity of Command
8. What is Unity of Direction

Question 9 & 10 carries 6 mark each [2×6=12]

9. Explain characteristic , principles and significance of management ?
10.Write 14 principle of fayols principle of management

Question 11 carries 8 mark

11.Discuss the Taylor ‘s Scientific Management , Principles And Techniques

 CHAPTER 3 BUSINESS ENVIRONMENT

Time: 1hr [30 mark]

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Question 1 to 5 carries 1 mark each [5×1=5]

1. ‘Disinvestment’ comes under environment.

2. Which of the following is an example of social environment?
(a) Money supply in the economy
(b) Consumer Protection Act
(c) The Constitution of the country
(d) Composition of family
3. Which among the following is not a component of the economic
environment?
(a) Economic system
(b) Stability of government
(c) Interest rates and tax rates
(d) Foreign trade balance
4. Which among the following is not a component of social environment?
(a) Attitude of people
(b) Literacy rate
(c) Educational system
(d) Employment rate
5. Granting autonomy of operations to the private sector and foreign companies
is called
 Question 6 carries 3 mark

6. Explain Impact Of Government Policy Changes On Business And Industry

Question 7 to 9 carries 4 mark each [3×4=12]

7. What is liberalization
8. What is privatization
9. What is globalization

Question 10 carries 10 mark

10.Elaborate business environment?

 CHAPTER 4 PLANNING
Time: 1 hour 30 marks
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Questions 1 to 8 carries 1 mark each [8×1]

1. Operational plan is undertaken at?

2. Planning function is required to be performed by all managers at all levels.

This feature of planning is?

3. Operational plan is undertaken at?

4. A plan which states the expected results of a given future period in numerical

terms?
5. Which function of management is considered as the base of all other

functions?
6. I am a general statement and i provide guidelines in decision making to

members of an organization. Who am i?

(a) Procedure
(b) Rule
(c) Policies
(d) Project
7. Mobile phones are restricted in schools’. What type of plan is this?

a) Method
b) Programme
c) Rule
d) Policy
8. Name the type of plan in which the minutest details are worked out, that is
procedures, rule and budget within the broad framework of policy.
 Question 9 to 10 carries 2 mark each [2×2]

9. What is single use plan?

10. What is standing plan?

Question 11 to 12 carries 5 marks each [2×5]

11. What are the steps in planning?

12. Explain the various classifications of plan.

Question 13 carries 8 marks [1×8]

13. Explain planning, importance of planning, advantages and disadvantages.

 CHAPTER 5 ORGANISING
Time: 1 hour 30 marks
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Question 1 to7 carries 1 mark each [7×1=7]

1. Which level of managers are responsible for determining formal organisation?
2. Name the type of organisation which does not have any predetermined
objectives.
3. ‘It is an organisation which is consciously coordinated towards a common
objective’. State the type of Organisation.
4. A company has its registered office in Delhi, manufacturing unit at Chennai
and marketing and sales department at Bangalore. The company manufactures
consumer products. Which type of organisational structure should it adopt to
achieve its target?
5. Which organisational structure is suitable for a uni-product manufacturing
company?
6. Participation of lower levels in management is
7. ‘It is the right to give orders and the power to exact obedience.’ This is called

Question 8 carries 2 mark

8. What is decentralization ?
Question 9 to 11 carries 3 mark each [3×3=9]
9. Delegation of authority leads to reduction in the workload of superiors.” In
the light of this statement, comment briefly on the importance of delegation of
authority.
10.Explain formal organization
11.Explain informal organization
 Question 12 & 13 carries 6 mark each [2×6=12]

12.Define organising ?
13.Elaborate organizational structure
 CHAPTER 6 STAFFING
Time: 1 hour 30 marks
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Question 1 to 5 carries 1 mark each [5×1=5]

1. Name the process concerned with searching for prospective candidates for
vacant job position.

2. Which among the following is not a case of external recruitment?

(a) Advertisement

(b) Transfer

(c) Employment

(d) Field trip

3. Since more candidates will be rejected than hired through this process, it
is described as a negative process. Identify the process?

4. Shifting of an employee from one position to another without changes in

status and remuneration is called?

5. “It is the breaking up of a job into basic elements or operations and

studying in details each of the operations to know the nature and
characteristics of the job.” This is called;

a) Job specification.

b) Job analysis.

c) Job identification.

d) Job study.
 Question 6 carries 2 mark

6. What is recruitment?

Question 7 to 9 carries 3 mark each

7. staffing As A Part of Human Resources Management (HRM) explain the

functions?

8. Explain internal sources?

9. Define the selection process?

Question 10 & 11 carries 4 mark each [2×4=8]

10 Explain the staffing process

11. Explain external sources?

Question 12 carries 6 mark

12. Elaborate the training process
 CHAPTER 7 DIRECTING
Time: 1 hour 30 marks
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Question 1 to 5 carries 1 mark each [5×1=5]

1. “It is an important managerial function that initiates action” What this

managerial function is called?
2. Arrange the following elements in the correct sequence.
Receiver → Sender → Message → Decoding → Feedback → Encoding →
Channel
3. “Translation of ideas into meaningful language by the sender” Identify this
concept.
4. Give freedom to the subordinates to take part in decision making process is
…………………
5. What is incentive?

Question 6 to 8 carries 3 mark each [3×3=9]

6. Discuss the theory of Maslow’s Need Hierarchy Theory Of Motivation

7. Explain barriers to communication
8. Write short note on financial and non-financial incentives

Question 9 & 10 carries 4 mark each [2×4=8]

9. Explain leadership and leadership styles?
10.Write short note on communication process?

Question 11 carries 8 mark

11.Write essay on directing function?
 CHAPTER 8 CONTROLLING

Time: 1 hour 30 marks

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Questions 1 to 6 carries 1 mark each [6×1=6]

1. The first step in the control process which a manager has to do ……….
2. Entrusting the responsibility of expenses to different departments is called
3. What is management audit?
(a) Evaluate the efficiency of management.
(b) Analyse the financial statement by using ratios.
(c) Charge the expenses to departments and evaluate the responsibilities.
(d) No profit No loss.
4. B.E.P. =
5. ………………. is a computer based managerial control technique.
6. …………………. is a technique of managerial control in which standards are
expressed in terms of money.

Question 7 to 9 carries 2 mark each [3×2=6]

7. What is meant by budgetary control?

8. What is the significance of standard?
9. What is deviation in controlling?

Question 10 to 12 carries 6 mark each [3×6=18]

10.Explain controlling ?
11.Define the controlling process
12.Discuss the various techniques of managerial control
 CHAPTER 9 FINANCIAL MANAGEMENT

Time: 1 hour 30 marks

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Questions carries 1 to 7 carries mark each [7×1=7]

1. ………………. is the objective of modern financial management.

2. A decision to acquire a new and modern plant to upgrade an old one is a
……………..
(a) financing decision
(b) working capital decision
(c) investment decision
(d) dividend decision
3. Use of fixed interest bearing source of funds to enhance the return of equity
shareholders is called ………………
(a) Trading on profit
(b) Trading on equity
(c) Trading on assets
(d) Trading on liability
4. The cheapest source of finance is …………….
(a) Debenture
(b) Equity share
(c) Preference share
(d) Retained earning.
5. current assets are those assets which get converted into cash ……………….
(a) within six month
(b) within one year
 (c) between one and three year
(d) between three and five year
6. ………………………….. is the excess of current asset over current
liabilities.
7. Decision of allocation of funds to long term assets is ………………

Question 8 carries 2 mark

8. Distinguish between fixed capital and working capital.

Question 9 & 10 carries 4 mark each [2×4=8]

9. Write short note on capital structure?

10.Write short note on working capital ?

Question 11 carries 5 mark

11.Define financial planning

Question 12 carries 8 mark

12.Elaborate essay on financial management?
 CHAPTER 10 FINANCIAL MARKETS
Time: 1 hour 30 marks
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Question 1 to 5 carries 1 mark each [5×1=5]

1. It is a market for medium and long-term instruments having a period of

maturity of more than one year is?
(a) Money market
(b) Capital market
(c) Commercial bill market
(d) Call market
2. Identify the related term from the following.

Share : Capital Market

Commercial Paper : ………………………

3. Which among the following is not related with Money Market?

(a) Call money market
(b) Equity shares
(c) Commercial Paper
(d) Certificate of Deposit
4. Offering the shares to existing shareholders whenever fresh issue is made.
Identify the method of primary issue.
5. These shares are issued as fully paid shares to the existing shareholders in the
ratio of shares held by them. Identify the share.
 Question 6 to 8 carries 2 mark each [3×2=6]

6. Write the full form of

A. OTCEI
B. NSE
7. What is financial market and its functions?
8. What is dematerialization?

Question 9 & 10 carries 3 mark each [2×3=6]

9. Explain about money market and instruments of money market

10.Difference between primary market and secondary market

Question 11 & 12 carries 4 mark each [2×4=8]

11.Define stock exchange and its functions

12.What is mean by
A. NSE
B. OTCEI

Question 13 carries 5 mark

13.Explain SEBI
 CHAPTER 11 CONSUMER PROTECTION
Time: 1 hour 30 marks
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Question 1 to 5 carries 1 mark each [5×1=5]

1. When did the provisions of consumer Protection Act come into force?
2. Mr. X purchased a car for Rs.15 lakh but he is not satisfied with the quality
and performance of the car. The company of the car did not provide any
remedy to him. Under which authority of consumer protection Act 1986 can
file an appeal?
3. Name the apex institution to seek redressal under Consumer Protection Act,
1986.
4. ISI mark is given by
(a) Ministry of Finance.
(b) Ministry of Environment and Forest.
(c) Bureau of Indian Standard
(d) State Government.
5. Where can a customer appeal within 30 days, if he is not satisfied with the
order of National Commission?

Question 6 & 7 carries 2 mark each [2×2=4]

6. Who is a Consumer?
7. Who can file a complaint under Consumer Protection Act, 1986?

Question 8 to 10 carries 3 mark each [3×3=9]

8. Explain consumer protection act and its features

9. Explain various types of consumer rights
 10.What is consumer responsibilities?

Question 11 to 13 carries 4 mark each [3×4=12]

11.Define consumer protection and its importance

12.Write the role of consumer organization and non-govt organization.
13.Explain the Redressal Agencies Under The Consumer Protection Act 1986