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Lecture 2
Secondary Date and Big Data Analytics
Primary Data: New data gathered to help solve the problem under investigation
Secondary Data: Data that has previously been gathered
Secondary Data Advantages:
Obtained Quickley Less Expensive Problem Clarification New Problem Identification Background information to enhance research credibility Research alternatives Solution to the problem
Limitations: Lack of Availability Lack of Relevance (Outdated) Inaccuracy Insufficiency
Evaluate Secondary Data
Who gathered the data? What was the purpose of the study? What information was collected? When was the information collected? How was the information collected? Is the information consistent with other information?
Classification of Secondary Data
Internal Secondary Data: Information originating within the company. External Secondary Data: Outside sources of secondary information.
Internal Databases: A collection of related information developed from data within
the organization Database Marketing: Process that relies on the creation of a large, computerized file of customer’s profiles and purchase patterns to create a targeted marketing mix RFM Analysis: ID best customers (Recency, Frequency, Money) Data Mining: The use of statistical and other advanced software to discover non- obvious patterns hidden in a database, such as customer acquisition, customer retention, customer abandonment, and market basket analysis.
Big Data Analytics
The accumulation and analysis of massive quantities of information. Deeper and broader insights.
Battle for Privacy
Identity Theft and Government Action Fed laws: Gramm-Leach-Bliley Act (Financial Services Act) Health Insurance Portability and Accountability Act The Fair Credit Reporting Act (FCRA) The Children’s Online Privacy Protection Act (COPPA) State Laws: California’s Notice of Security Breach Law