23 PMP Mindset Principles
23 PMP Mindset Principles
The PMP exam is more than just a test—it’s a standardized exam, and like all
standardized exams, it follows a pattern. Crack that pattern, and the exam is
yours. The key to this is understanding the PMP Mindset Principles—23
powerful guidelines that will help you navigate every question with confidence.
In this book, you won’t be memorizing information. Instead, you’ll learn how to
think and solve problems the way the exam expects you to. Study the
principles, absorb them, and see how they apply to real-life PMP scenarios. Once
you can see the exam through the lens of these principles, passing becomes that
much easier.
But that’s not all.
This book is divided into three key sections:
Part One: The 3-Step Methodology
Answer any situation-based PMP question with just 3 simple steps.
Part Two: The 23 PMP Mindset Principles
These 23 principles are the foundation. As you go through them, don’t
focus on memorization—focus on truly understanding how they work and
how they solve problems. When you do that, everything else will click into
place.
Part Three: Practice Problems
Theory is important, but practice makes perfect. In this final section, you'll
apply everything you’ve learned to real PMP-style problems. These
practice problems will help reinforce the mindset principles and the
methodology, giving you the hands-on experience needed to confidently
approach your exam day.
This guide is designed to take the mystery out of the PMP exam and hand you
the tools you need to succeed. So, dive in, study the principles, understand the
method, and practice applying them—soon, the PMP exam will feel far more
manageable and far less intimidating
12. Predictive project keywords: Change control board (CCB), change control
process, perform integrated change control process.
13. Agile project keywords: Sprint, iteration, scrum, daily standup, backlog,
Kanban, product increment, product owner/manager.
14. When you or your team have no clue what’s going on, a subject matter
expert (SME) is what you need. Or refer to past projects in the lessons
learned register.
15. When transitioning from predictive to agile, introduce agile concepts
slowly. (Pilot project, inception deck.)
16. Agile projects are self-organizing. However, the PM can still step in to
manage and resolve conflicts.
17. An agile project will always need consistent feedback from the customer.
Before making any decision, ensure you fully understand the issue by discussing
it with relevant parties, investigating facts, and analyzing the situation. Asking
the right questions helps avoid assumptions and risks, leading to informed
decisions. This approach prevents rework, delays, and misalignment, ensuring
that the solution is both effective and aligned with the project's goals.
Question:
You are managing a construction project when a subcontractor informs you that a
critical material is unavailable, which could delay the project by two weeks. The
client is pressing for quick updates. What should you do first?
A. Notify the client about the potential delay and proceed with alternate
materials.
B. Investigate alternative suppliers and consult with the team before making a
decision.
C. Inform the subcontractor to proceed with what is available to avoid delays.
D. Immediately escalate the issue to senior management for a quick resolution.
Principle 2: Never settle for delays or extra costs, but extra costs are
preferred over delays.
Explanation:
In project management, time is typically more critical than cost. While both
delays and extra costs should be minimized, delays can negatively impact the
project’s success, especially if they affect the critical path. If a choice must be
made, it is better to incur additional costs and use schedule compression
techniques (such as fast-tracking or crashing) to meet the deadline, rather than
allowing delays that could disrupt the project timeline.
Question:
You are managing a product development project that is already behind
schedule. The team discovers that a key component needs to be redesigned,
which could either delay the project by a month or cost more to expedite
production. What should you do?
A. Accept the delay and redesign the component to save costs.
B. Negotiate with the client to extend the deadline by a month.
C. Use a schedule compression technique and incur extra costs to meet the
deadline.
D. Pause the project to assess other areas where costs can be cut to make up for
delays.
Principle 3: Never settle for delays or extra costs, but extra costs are
preferred over delays. Delays should be avoided at all costs.
Explanation:
Delays can disrupt the critical path and have a domino effect on project
deliverables. In project management, avoiding delays is crucial, even if it
requires reallocating resources or adjusting priorities. Delays affect timelines,
stakeholder confidence, and the overall success of the project, so finding creative
solutions to keep the schedule intact without necessarily increasing costs is key.
Question:
You are managing a software development project that is nearing completion.
The testing phase reveals significant bugs, and fixing them could either delay the
release by two weeks or require additional effort to meet the original deadline.
What should you do?
A. Delay the release to fix the bugs without increasing costs.
B. Release the software as-is and address the bugs in future updates.
C. Reassign team members and adjust priorities to meet the original deadline.
D. Negotiate with stakeholders to extend the release date.
Principle 7: Your team members are the experts, not you! Make every
decision with them.
Explanation:
As a project manager, it's important to understand that your team members are
the experts in their respective fields. They have the knowledge and experience
necessary to provide the best solutions. Involving them in decision-making
ensures that you leverage their expertise and keep the team engaged and
empowered. The PM's role is to facilitate, not dictate, the decision-making
process.
Question:
You are managing a large-scale software development project that is critical to
your company's future product portfolio. During the testing phase, the team
identifies multiple bugs, some of which could cause delays if not addressed
quickly. The developers are conflicted on the best approach—some suggest a
complete code rewrite, while others propose implementing temporary fixes to
keep the project on schedule. Time is of the essence, and the client is pressuring
you to avoid any delays. What should you do?
A. Decide to implement the temporary fixes to keep the project on schedule.
B. Convene a meeting with the team to discuss both approaches and come to a
collective decision.
C. Escalate the issue to senior management for guidance on which approach to
take.
D. Ask the client for an extension to allow for a complete code rewrite.
Principle 8: The PM makes the decisions and handles the issues (no
running to sponsors, management, or HR). Note: The exam will mention
project sponsor many times. ONLY go to the sponsor when there is a
problem with the budget (e.g., money is running out). Going to the
sponsor should be the last resort.
Explanation:
As a project manager, you are responsible for making decisions and solving
problems. While it might be tempting to escalate issues to senior management
or sponsors, it is your duty to handle most project-related problems. Only
approach the sponsor if you face major issues, such as running out of budget,
and even then, it should be your last resort.
Question:
You are managing a construction project for a new corporate headquarters.
Midway through, your team discovers that a major supplier has suddenly gone
out of business, and this threatens to delay the project significantly unless an
alternative supplier is found. The client is very demanding and expects
everything to stay on track. You know that asking for more time or budget will
frustrate the client. What should you do?
A. Immediately escalate the issue to the project sponsor and request additional
budget to find a new supplier.
B. Approach senior management to ask for advice on handling the supplier issue.
C. Work with your team to find an alternative supplier within the existing budget
and timeline, and negotiate terms directly.
D. Inform the client about the issue and ask for an extension while you search for
another supplier.
Principle 17: An agile project will always need consistent feedback from
the customer.
Explanation:
Agile projects are driven by customer feedback, which helps guide iterations and
ensures that the product meets customer needs. Frequent and regular feedback
is essential to adjust the backlog, refine features, and prioritize work. Without
this input, the project risks delivering a product that doesn’t align with customer
expectations, leading to rework or dissatisfaction.
Question:
You are managing an agile project to develop a new e-commerce platform. Your
team is approaching the end of a sprint, and the product owner has raised
concerns that the client has not provided feedback on key features that were
recently delivered. Without this feedback, the team is unsure if they should
continue working on similar features or make adjustments. What should you do
as the project manager?
A. Instruct the team to proceed without client feedback to avoid delays in the
sprint.
B. Pause the development of similar features and prioritize gathering client
feedback before proceeding.
C. Escalate the issue to senior management to get their opinion on how to
proceed.
D. Complete the sprint as planned and wait for feedback at the end of the
iteration.
Principle 18: Never immediately reject a request or an opportunity—
especially from a client.
Explanation:
In project management, it's essential to keep an open mind when receiving
requests, especially from clients. Even if the request seems impractical or
outside the scope, dismissing it outright could harm the client relationship.
Instead, evaluate the request carefully, discuss its feasibility, and explore
alternatives before making a decision. This approach helps maintain trust and
fosters collaborative problem-solving.
Question:
You are managing a website redesign project for a large client. During a meeting,
the client requests a major change in design that wasn’t part of the original
scope. The change would likely increase the project timeline and cost. However,
the client insists that this new design element is crucial for their business. What
should you do as the project manager?
A. Tell the client the change cannot be done.
B. Discuss the feasibility of the request with the team and explore options before
making a decision.
C. Accept the request and adjust the project timeline and budget accordingly.
D. Inform the client that any design changes will not be entertained at this stage
of the project.
Principle 19: When the answer mentions a similar past project has been
completed, choose the answer that allows you to refer back to that
project (OPAs, lessons learned register, etc.)
Explanation:
In project management, organizational process assets (OPAs) such as lessons
learned and documentation from past projects are invaluable. When a similar
project has been completed, referring to these resources can help guide
decisions, avoid mistakes, and improve efficiency. Always use past project data
to make informed decisions, especially when the question mentions previous
projects.
Question:
You are managing a project to implement a new customer relationship
management (CRM) system for a large company. Midway through, your team
encounters a technical issue that is slowing progress. You remember that a
similar issue occurred in a previous project. The client is concerned about
potential delays and is pressuring you for a quick solution. What should you do?
A. Instruct the team to investigate the issue and find a solution immediately to
avoid delays.
B. Refer to the lessons learned from the previous project to see how the issue
was resolved before.
C. Escalate the issue to senior management to avoid making an incorrect
decision.
D. Ask the client for additional time to address the issue properly and avoid
further problems.
Principle 20: When the answer mentions information NOT mentioned in
the question, eliminate that answer.
Explanation:
In project management scenarios, answers that introduce information or
assumptions not provided in the question can mislead you. Always stick to the
facts given in the question, and eliminate answers that rely on details not
explicitly mentioned. Making assumptions based on unprovided information can
lead to incorrect decisions and outcomes.
Question:
You are managing a construction project that is nearing completion. During a
final review, a team member suggests making additional safety improvements
that were not part of the original scope. The client has not requested these
changes, and no new safety issues have been identified. The project is already
on a tight schedule, and the team is preparing for final handover. What should
you do?
A. Proceed with the safety improvements to ensure the project exceeds safety
standards.
B. Refer to the lessons learned register on how to deal with unrequested changes
and continue with the original plan.
C. Inform the client about the proposed safety improvements and ask if they
want to include them.
D. Submit a change request to the project sponsor for approval of the safety
improvements.
Principle 21: Anytime an answer mentions "only" or any other word that
eliminates all other possibilities, eliminate that option.
Explanation:
In project management scenarios, absolute terms like "only," "always," or
"never" can indicate rigid thinking and oversimplification. Since project situations
are dynamic and require flexibility, answers that eliminate all other possibilities
are often too restrictive and should be discarded. Effective project management
requires considering multiple possibilities and choosing the best course of action.
Question:
You are managing an IT upgrade project for a large client. Midway through, the
client requests a feature enhancement that will significantly increase the
project’s timeline and cost. The team is concerned about the impact on both the
schedule and budget. The client insists this feature is critical to their business,
but there are no provisions in the contract to cover this change. What should you
do?
A. Inform the client that the feature can only be added if they agree to extend
the schedule and increase the budget.
B. Review the impact of the change with the team and discuss alternative
options with the client.
C. Reject the feature enhancement to ensure the project stays on schedule and
within budget.
D. Accept the client’s request and proceed with the enhancement without
adjusting the schedule or budget.
Principle 23: Never give your team member an extra task that will
reduce their capacity to focus on their primary task. This includes
grouping them with other members to train.
Explanation:
In project management, assigning additional tasks to team members can reduce
their ability to focus on their primary responsibilities, leading to decreased
productivity and potential delays. It’s important to ensure that team members
have the capacity to focus on their core tasks, without being overburdened by
extra assignments or responsibilities, such as training others or handling
unrelated tasks.
Question:
You are managing a software development project, and one of your senior
developers is leading the implementation of a critical feature. A junior developer
has recently joined the team and needs help getting up to speed on the project’s
coding standards. Your client is pushing for faster delivery, and your senior
developer is already stretched thin. What should you do?
A. Assign the senior developer to train the junior developer while continuing to
lead the critical feature.
B. Reassign the senior developer’s tasks to someone else so they can focus on
training the junior developer.
C. Bring in an external trainer to handle the onboarding of the junior developer
while the senior developer continues working on the critical feature.
D. Ask the junior developer to learn independently to avoid impacting the senior
developer’s workload.
Part 3: PMP Practice Problems
Now that you’ve familiarized yourself with the 23 PMP principles and the 3-step
methodology, it’s time to put them into practice. The following PMP practice
problems are designed to challenge your understanding and test how well you
can apply both the principles and methodology.
As you work through these problems, remember to approach each one using the
3-step method:
Frame the PMP Problem – Start by understanding the problem statement.
What is the core issue you need to solve?
Eliminate Incorrect Answers – Look for answers that contradict one of the
23 principles or don’t fully address the problem statement. Remove them.
Choose the Best Solution – Select the answer that fully resolves the
problem while aligning with the principles and project management best
practices.
Each problem is an opportunity to refine your thinking and ensure that you're
approaching PMP questions with a strategic, principle-based mindset. By
practicing consistently, you’ll strengthen your ability to solve problems quickly
and accurately during the exam. Stay focused, follow the methodology, and let
the principles guide your decision-making!
** Answer key is at the end of the document**
Question 1:
After meeting with clients to discuss the project plan, the project manager was
informed that the proposed 12-month timeline for product delivery is no longer
acceptable. The clients require the product to be launched within 4 months.
Based on this new expectation, what should the project manager do next?
A. Explain that the delivery cannot be made in such short notice.
B. Reevaluate the project backlog, prioritize essential features, and create a
minimum viable product (MVP) that can be delivered within the new six-month
timeframe.
C. Request additional budget approval from the sponsor to bring in more
resources and compensate for the compressed schedule.
D. Assess the critical path and inform stakeholders that delivering the full project
scope within the six-month timeline is unachievable.
Question 2:
A pharma company is overhauling its product development and release strategy.
The senior stakeholders consider this transformation to be high-risk and
emphasize that it must be successful. What action should the project manager
take in this situation?
A. Make a business case that highlights the assumptions and expectations for
the new model.
B. Develop a communications plan to ensure employees are informed about the
new business model.
C. Plan and implement an iterative approach that prioritizes delivering the
highest business value early.
D. Draft a detailed sprint plan that clearly defines the deliverables for the
upcoming iterations.
Question 3:
A project manager is assigned to lead an agile team. The team, however, does
not feel empowered. How can the project manager encourage empowerment and
accountability within the team?
A. Assign tasks based on each team member’s role to ensure they work on areas
where they have expertise.
B. Encourage the team to conduct demos of their products or software directly to
the customers.
C. Give the team the autonomy to decide how they will complete their tasks.
D. Urge the team to consult the product owner when determining how to solve
specific tasks.
Question 4:
A project manager has been assigned to lead a new project. The organization
does not have a project management office (PMO) or any formal policies and
procedures. What should the project manager do first?
A. Consult a subject matter expert (SME) to determine the best way to move
forward
B. Discuss with team members on how the projects should move forward
C. Select either a predictive or agile framework that best suits the project and
use it as the foundation for governance policies and procedures.
D. Guide the team to create tailored governance policies and procedures that fit
the specific needs of the project.
Question 5:
At the start of project execution, the project manager discovers that a key team
member will be unavailable for two weeks, which could potentially cause a delay
in the project schedule. What should the project manager do first?
A. Reassign the tasks to another resource and ask them to work additional hours.
B. Update the project schedule to reflect the potential delay due to the
resource's unavailability.
C. Contact human resources (HR) to request a temporary replacement and
update the risk register.
D. Revise the resource management plan and adjust the resource allocation
chart accordingly.
Question 6:
During a retrospective, several team members mention that they are unable to
complete tasks during iterations due to interruptions and requests for help from
other teams. As the team facilitator, what should the project manager do to
prevent this from happening?
A. Identify the root causes of the interruptions and establish clear ground rules
with the team to minimize external disruptions.
B. Bring in a coach to help all project teams improve their ability to solve
problems independently.
C. Meet with the affected team members and advise them not to reduce their
capacity when faced with interruptions.
D. Suggest that the team improve their planning process by breaking down tasks
into smaller, more manageable pieces.
Question 7:
A project manager is overseeing the rapid development software project. The
company expects one of the deliverables to be delivered within two weeks.
However, the team is experiencing issues and the release management team
currently has a three-week backlog. What should the project manager do?
A. Push the team to work faster so that the deliverables are developed and
delivered within management’s requested time frame.
B. Engage with the stakeholders to address the bottleneck and explore ways to
streamline the overall process.
C. Have the team adjust to the tighter deadline so the integration can be
completed on time.
D. Discuss with the team and slow down progress to ensure alignment with the
release management team’s timeline.
Question 8:
A project manager is overseeing two projects simultaneously. The duration of the
critical project must be reduced, but there’s not enough resources to do so.
Additionally, the schedule does not have tasks that can be overlapped. What
should the project manager do?
A. Identify the most efficient use of shared resources between both projects
B. Use resource optimization techniques in order to ask for more resources
C. Provide training on schedule optimization to help the project teams improve
their scheduling skills.
D. Apply fast-trac king techniques.
Question 9:
An agile project team has committed to delivering the first product release after
the current iteration. However, multiple operational issues have prevented the
developer from delivering. Additionally, the technical lead has announced their
resignation from the company. What should the project manager have the team
do to recover from these setbacks?
A. Review the ongoing sprint constraints and assess alternative options for the
release plan.
B. Stop the sprint, plan again, and reprioritize the backlog to adjust to the
reduced resource capacity.
C. Refer to the resource management plan to determine the best course of
action.
D. Proceed with the existing sprint plans to ensure that some of the scope is still
delivered.
Question 10:
A company is transitioning to an agile project approach. Not all stakeholders
support the transition, and some prefer a predictive approach. However, the
project sponsor needs to produce results fast or the project will be discontinued.
What approach should the project manager take?
A. Use an agile approach B. Use a predictive approach
C. Use a hybrid approach D. Use a waterfall approach
Question 11
A project manager is assigned to work on a project that is part of a larger
program. The general requirements for the project are established, but some of
the requirements' priorities are unclear due to their dependency on other
ongoing projects within the program.
What should the project manager do next to move forward with the project?
A. Report the issue to the leadership team and request more time due to the
project's complexity.
B. Delay scheduling the project until estimates from other projects are available.
C. Set priorities and create a timeline for milestones using the other projects as
reference.
D. Ask the project management office (PMO) to gather estimates for all related
projects and then distribute the project management plan.
Question 12 (Trick question - don’t let the numbers confuse you.
Understand what the core problem is)
During the final sprint review, the key stakeholder expressed dissatisfaction,
saying that several expected features were not included in the product. The
project team countered, stating that each increment had met the agreed-upon
acceptance criteria, which had been approved by the stakeholder. The project’s
cost performance index (CPI) is 1.09, and the schedule performance index (SPI) is
1.33.
What should the project manager do in this situation?
A. Direct the project team to implement the requested changes since the project
has both the budget and schedule flexibility to do so.
B. Request the stakeholder to formally submit a change request to extend the
budget and schedule for the required changes.
C. Clarify to the stakeholder that the project can be closed, as all increments met
the acceptance criteria.
D. Investigate the misunderstanding from both sides and work towards
negotiating an agreeable solution.
Question 13
Following a meeting with the customer, the project manager receives praise for
consistently keeping the project on schedule. Later that same day, the project
manager attends a regular team meeting to check on the progress of the
deliverables.
What should the project manager do during the team meeting?
A. Communicate the customer’s positive feedback to the project team.
B. Stick to the meeting agenda and outline the upcoming deliverables.
C. Record the customer feedback in the official meeting notes.
D. Begin organizing ways to enhance the timing of future deliverables.
Question 14
A project manager has been assigned to a new project and receives a completed
project charter. The document outlines the customer requirements. However,
during the Project Scope Management process, some of the requirements appear
to be different from what was stated in the project charter.
What action should the project manager take?
A. Adjust the project's baseline for minor changes that will have a limited impact
on the project scope.
B. Conduct a brainstorming session to gather more detailed information about
the project scope.
C. Submit a change request to the CCB
D. Escalate the issue to the project sponsor and let the sponsor resolve it
Question 15
A healthcare company conducted research for a feasibility study, revealing that
the project is running behind schedule. The project team is also worried about
how scope changes may affect the schedule.
What should the project manager do to ensure the project stays on track?
A. Discuss scheduling compression techniques with the project team.
B. Submit a change request to the CCB and adjust the schedule accordingly.
C. Update the project scope and allocate additional resources.
D. Modify the scope and proceed to the next project milestone.
Question 16 (After reading this question, ask yourself if the agile team
is in the beginning of the project, middle or end. Then, answer
according to that)
An agile project team is working to establish quality standards for a project. How
should the project manager guide the team?
A. Identify the tools and methods for project success, ensuring that testing is
done early and continuously.
B. Advise the team that user acceptance testing is necessary to confirm that the
product owner approves the solution.
C. Encourage the implementation of test-driven development
D. Ensure that the definition of done (DoD) is confirmed when the product owner
agrees that all acceptance criteria are met.
Question 17
The CEO of a traditionally driven company asked a project manager with agile
expertise to see if the project could be executed using an agile approach.
What should the project manager consider when deciding?
A. If the project involves technology and has a low impact on the organization.
B. If the project scope can be broken down into smaller components, and the
feasibility of delivering an MVP
C. The project scope is clearly defined, and the requirements have been
prioritized.
D. The project team is co-located and can effectively collaborate.
Question 18 (Read the question carefully - we want to look for the very
next step)
A newly hired project manager notices that a looming deadline might be missed
due to previous delays caused by a shortage of resources. What should the
project manager do next?
A. Review the list of milestones to identify which tasks can be expedited.
B. Examine the risk management plan to determine the appropriate response.
C. Escalate the issue to the sponsor and provide them with an update on the
situation.
D. Convene a team meeting to discuss the next steps.
Question 19
A team member shares some critical feedback about a fellow team member's
performance with their functional manager, which was originally discussed
during the retrospective. The project manager learns about this exchange.
What two actions should the project manager take? (Choose two)
A. Reach out to the functional manager of the team member and invite them to
participate in the next retrospective meeting.
B. Hold a meeting with the entire team to revisit the ground rules for maintaining
a safe and open environment.
C. Have a discussion with the product owner about the situation.
D. Contact the team member to clarify what information is appropriate to share
outside the team.
E. Meet with the sponsor to assess the situation.
Question 20
A team is divided over how to approach a feature of a product currently in
development, and despite starting the sprint two days ago, they still haven't
come to an agreement. What should the project manager do?
A. Ask the product owner, who is the primary stakeholder, to make a decision
among the various ideas.
B. Present the ideas to the team, have everyone vote, and go with the most
popular option.
C. Organize a session where team members can express their opinions on each
idea, then hold a vote and make a decision.
D. Provide feedback on the positives and negatives of each idea and attempt to
facilitate a consensus during a meeting.
Answer Key
1. B
2. C
3. C
4. A
5. D
6. A
7. B
8. D - not correct (bonus points if you can explain why) Answer should be
schedule compression (crashing)
9. A
10. C
11. C
12. D
13. A
14. B
15. A
16. A
17. B
18. D
19. BD
20. D