ERWIN GONZALES

Tokyo, Japan 070-1418-8899

[email protected]

Professional Summary
 Over 20 years of experience in Business, Life Science, and Health IT in APAC & Europe
 Over 20 years of Corporate Strategy & Strategic Marketing Management in Asia Pacific
 Over 15 years as a consultant for (JCI) Joint Commission International Accreditations
 Over 15 years of general management and business development
 Over 12 years of experience as Exec. Vice President Customer Success in Japan and abroad
 Over 12 years of experience in B2B as Director, APAC SMB Sales
 Over 12 years of BtoB sales experience and leadership in Global Supply Chain Management
 Over 10 years of finance processes and procedures including budgeting, financial reporting,
strategic planning, ensuring compliance and capital strategy.
 Collaborated with CEOs, president, directors, CFOs and VPs on shared vision, mutual
accountability and collective decision-making.
 Over 6 years experience as Clinical Product Specialists and Medical Device Project Manager
 KOL in Global Healthcare Accreditation such JCI & FACT Accreditation
 Provides financial guidance to the human resources and allocate staffing plan expenses.
 8 years vendor consultant for medical device product development and smart manufacturing
 Managed more than 100 employees through Strategic Human Resources Management
 Workforce planning and organizational development (Japan & ASEAN)
 Strong verbal and written communication skills (Japanese, English and Spanish)
 Held executive & leadership positions in hospital and corporate settings
 Provides project management support for all M&A transactions in Japan and overseas
 4 years Bank Compliance Assurance Officer and Financial Comptroller
 Workforce planning and organizational development (Japan & ASEAN)
 Led team of 345 in the successful implementation of Supply Chain Management SCM software
 Global Strategic Management at Harvard University, Harvard Business School, 2009
 Safety, Quality Informatics and Leadership at Harvard University, Harvard Medical School, 2018
 LIFA – License International Financial Analyst, 2009

SKILLS
 HR Business Partner  AI and DX
 Sourcing & Recruitment  Supply Chain Management
 Strategic Talent Acquisition  Compensation & Benefits
 Organizational Development  HR Risk Management
 Personal Coaching & CEO Coaching  Global Strategic Management
 Competency Assessment  BABOK, PMBOL, ITIL, COBALT
 Team Reporting and Analytics  Creative Cloud Adobe
 Global Strategic Management  Digital HR / Staff Qualification & Education
 Leadership and Team Management  HR Metrics & Dashboarding
 Conflict and Stress Management  Learning & Development
 Critical thinking and Analytical  Talent Management & Succession Planning
 Six-sigma methodologies and  M&A Advisory / Consulting
Change/Improve management  PMO (UAE, US, Canada, & Asia Pacific)
 Time Management System  CX Digital Architecture
 Strategy Consultant  Supervisory Multinational Projects
 Six-sigma methodologies and  Planning and Organizational
Change/Improve Management  Client Management (internal and external)
 HR Metrics & Dashboarding  HR AI-Collaboration

SUPPORTED INDUSTRIES IN JAPAN AND ASIA PACIFIC

(Global Strategic Management, Human Resources, Global Supply Chain, APAC Sales &
Marketing, Enterprise Account Executive, Customer Success and Strategy Advisories)

EVP Customer Success and Director, APAC Sales and Marketing

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Accountable for the retention and profitable growth of revenue within assigned customer
accounts. Served as the focal point of client contact, marshaling other resources such as
insight experts, sales leadership, solution engineers, executive management and APAC
business development to ensure the client is well serviced and takes advantage of all
appropriate products and solutions.
Acted as a consultant and advises clients in the areas of message development, audience,
distribution, monitoring, measurement, and analytics. Assigned specific account types such as
agencies vs. non-agencies, public vs. private, industries such as Medical Devices, Life
Sciences, Healthcare IT, Sports & Beauty, the total assigned accounts was 30 to 40 and with
$3m to $5.5m (from JPN to USD) in annualized revenue across the entire service/product
portfolio

 Medical Devices / Clinical product specialists

o Product management: Overseeing the product lifecycle from ideation to market launch,
including defining the product vision, creating a roadmap, and prioritizing features
o Technical management: Managing the technical aspects of product design and
development
o Market research: Conducting market research to identify customer needs and
preferences, and analyzing the competition
o Attending training programs, conventions, and tradeshows.
o Conducting effective product presentations to customers as required.

 Life Science Industries:

o Research and development, manufacturing of pharmaceuticals, biotechnology-based
food and medicines, medical devices, biomedical technologies, nutraceuticals,
cosmeceuticals, food processing, and other products that improve the lives of organisms
 Health Sectors:
o Academic University hospitals, general hospitals, smart hospitals, specialized clinics,
laboratories, diagnostic centers

Japan Medical Tourism Inc./ Joint Advisory

Dec. 2010- Dec.2023
(A*) Principal Consultant Business Development| Enterprise Account Executive
Director
Sales and Strategic Marketing Director|EVP Customer Success

Serve these Most Valuable Healthcare Companies/ Medical Device Manufacturer and
Medical Technology
o Tokyo Business Clinics, Tokyo Branches and Chiba, 2019- September 2023
o Nagoya University Hospital, 1,030 beds - February 23, 2019 – March 2021
o Fujita University Hospital, 1,376 beds – February 2015 - December 12, 2018 -
o Toranomon Hospital, 890 beds - April 2017 – May 2020
o Okinawa Chubu Tokushukai Hospital, 368 beds – October 2015 - Feb. 25, 2017
o Tokushukai Group of Hospitals –combined 18,000 beds August 27, 2012 - 2017
o Sainokuni Higashiomiya Medical Center – 450 beds - April 2015 – July 2018
o Shonan Kamakura General Hospital –669 beds, October 27, 2012 – March 2015
o Including organizations globally (Medical Device Companies, Pharmaceuticals and
Medical Technologies in Japan and overseas)

 Coordinated internal tasks related to accounts to ensure clients receive products and
services
 Assisted new clients through any processes
 Oversees seamless project delivery, building trusted client partnerships to ensure
excellence aligned with clinical standards.
 Negotiated with clients and closing contracts
 Recognized the customer and promoted a customer-first approach throughout the entire
organization, prioritizing customer-facing departments
 Attended to clients' needs and developing relationships
 Acquired more clients through prospecting and canvassing
 Analyzed complex financial data and reviewed and reviewed departmental budgets
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  Encouraged voice-of-the-customer programs and ensured efficient analytics and reporting
to promote a data-driven approach to the needs, wishes, and wants of the clients.
 Helped all customer-facing departments in their workflows and providing feedback on
strategies, reports, tactics, and situations.
 Negotiated to resolve escalated customer support requests and collaborated with service,
support, and success teams to ensure memorable and positive customer outcomes
regardless of their issues.
 Created strategies, guidelines, and objectives and implemented them while driving
business growth and creating data-driven reports.
 Engaged in customer relations with a business-development perspective, keeping an eye
out for any opportunities.
 Attended to customers and acted on their input in a diplomatic and analytic manner,
prioritizing requests by relevancy, urgency, and importance.
 Engaged to internal team members and searched ways to best serve the customers while
maintaining efficient internal processes.
 Detected the narratives behind the metrics – reviewed reports and correlate data sets to
determine the story behind the numbers to create an accurate picture of the customer
behind the scenes.
 Having final decision power on customer-facing initiatives and ideating to better serve the
customers’ needs.
 Extensive clinical background and expertise in digital healthcare driving innovative
solutions that address complex challenges and enhance outcomes for healthcare systems
and life science industries.
 Created projections and detailed budgets and set targets for finance personnel
 Passionate about digital innovation in health and care, globally with extensive public and
private health sector experience of driving digital capabilities at scale.
 Drive the company vision to create an ecosystem of innovation and service delivery, using
the right technologies for the right reason at the right time.
 Responsible for building and maintaining high-impact partnerships to fuel organizational
growth and innovation.
 Leveraged medical devices that utilize computer simulation technology. Medical device
product development and smart manufacturing.
 Directed the managerial functions of planning, organizing, coordinating, implementing,
monitoring, and evaluating the Infection Control Program.
 Developed and execute strategic marketing plans based on structured marketing scheme
 Led for on-market products' life cycle management and/or new product launches
 Delivered deals and value creations in Asia Pacific including Canada and USA
 Developed KOL business strategy

(B*) Global Strategic Adviser, Director of Human Resources Business Partner

(HRBP)
Senior Manager Supply Chain Management and AI/DX Consultant
 Oversee audit and tax functions including financial planning and analysis
 Responsible for a variety of financial and strategic initiatives such as Financial reporting,
Compliance, Risk management, financial advice, Strategic initiatives and financial modeling
 Lead the Human Resources Business Partner (HRBP)
 Ensured HR strategies are consistently applied across the organization
 Provided strategic and tactical HR support
 Acted as single point of contact for leaders and people-related issues
 Managed and optimize the Human Resources budget such as
 Administration of HR  Compensation and benefits
 Diversity, equity, and inclusion  Talent acquisition and recruitment
 Employee Safety and Well-being  Employee relations and talent
 Learning and development including management
HR upskilling  HR Technology

 Medical AI (Artificial Intelligence) and Blockchain Consulting

 Single and main point-of-contact for advanced analytics and AI/ML solutions supporting
medical field engagement across personal and digital channels
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  Tracked HR metrics to analyze the performance of HR initiatives
 Ensured HR processes comply with employment laws and regulations
 Worked with executives and senior management to align HR strategies with the company’s
overall strategy
 Corporate Management and Strategic Risk Management, with $2.7 Million Annual Cost
savings
 M&A Projects in Japan, ASEAN, and Europe
 M&A Projects such as consolidation acquisition, structuring of partnership, company sale,
business acquisition, strategic partnership, corporate governance, and company sale in the
executive chairman function, worth $27million 5% of the transaction value
 Advised DX consultants and collaborated with hospital data scientists
 Promoted digital strategies such as digital for innovations, digital for operations, and digital
for adaptations
 Strategies for Cutting Costs, Increasing Revenue, Making critical decisions
 Trained hospital doctors and nurses on patient safety and quality improvement
 Advised Medical Device Manufacturers and Clinical Researchers
 Global SCM (Supply Chain Management) IT business reform support for major life science
industries and major hospitals in Japan and the Asia Pacific, tracked worth $ 21 million of
counterfeit products and supplies.

Brinker International / US Naval Base Yokosuka | (California USA, Taiwan, and

Japan)
General Manager / Business Development / HR Business Partner, January 2008,
March 2010
• Oversees day-to-day business operations, including staff hiring, scheduling, sales goals,
and cash flow management.
• Develops and executes short- and long-term operational plans for acquisitions, working
closely with supply chain, finance, and regulatory teams.
• Strategic Talent Acquisition and Developed team members
• Coached and mentored area managers and executives
• Developed short-term and long-term operational plans for new acquisitions
• Developed and maintain relationships with marketing, strategy, and operations groups
• Directed and managed the Strategic Planning and Monitoring Unit as part of the
HR Strategic Coordination Team (HRSCT)
• Staffing Plan (recruitment local & international staff including staff retention)
• Builds and maintains key relationships with marketing, strategy, and operations teams
while leading the Strategic Planning and Monitoring Unit.
• Knowledgeable in quality management, supply chain management, and project
management (BABOK, PMBOL, ITIL, COBALT).
• Implemented Lean Manufacturing principles, significantly reducing waste by 65%
• Led supply chain operation in the US Naval facility, reducing annual procurement costs by
36% through strategic supplier negotiations.
• Inventory management strategies, decreasing stockouts by 72%, enhancing customer service
levels.
• Coached and mentored area managers and executives
• Developed short-term and long-term operational plans for new acquisitions
• Catalyzed action by leading project work streams that turn strategic priorities and
initiatives into executable plans

Northfield Laboratories, Associate Manager / Clinical Research Coordinator (CRC)

August 2004- December 2007
 A global healthcare leader that unites caring with discovery to create medicine that makes
life better for people around the world
 Improved promotional ads for class-leading products to General Practitioner and Allied
healthcare professionals that generated $500K in profits within 6 months
 Established long-term relationships with new and existing customers by emphasizing my
passion for the positive impacts the products have on patients
 Analyzed sales performance to identify areas of improvement and implemented strategies
that expanded market reach by 45%
 Educated providers using tailored training tools and resources to increase their product
knowledge and risks of side effects
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  Ensured the trial adheres to the protocol, regulations, and Good Clinical Practice (GCP) and
Institutional Reviewed Board (IRB) requirements
 Recruited and screened potential participants, and obtaining informed consent
 Collected and managed study data, including case report forms, informed consent
documents, and adverse event reports
 Ensure study deliveries with appropriate quality in terms of site management & monitoring
part.
 Responsible for developing staff (Senior Clinical Research Associate and Clinical Research
Associate) capabilities to achieve high level of performance and productivity with the
potential to lead and deliver studies in Japan.
 Ensure study deliveries within agreed timelines cost/resources and appropriate quality in
terms of site management monitoring perspectives
 Contribute to continuous improvement activities including study processes and other
procedures
 Ensure effective clinical and operational feasibility assessments of sites level to execute
study deliveries

Asian Bank Corporation, Compliance Officer

July 1997 – June 2004
Ensured all corporate processes and procedures comply with relevant regulations, laws,
international standards, and policies these include advisory compliance; with both business line
and Infrastructure Coverage, Surveillance, and Risk Assessment
 Conducted daily Anti-Financial Crime (AFC) tasks including, but not limited to negative list
checks/embargo-related investigations as well as name list screenings and name search
inquiries
 Monitored the Anti-Money Laundering (AML) relevant transactions including coordination
with front offices
 Supported in reporting infractions and violations
 Assisted in the execution of ad-hoc and key Compliance project work
 Conducted regular compliance monitoring
 Acted as backup during absences
 Ensured global and local Compliance policies
 Monitored and implemented compliance policies and procedures.
 Collaborated with the Chief Compliance Officer to develop comprehensive compliance
policies and procedures.
 Conducted risk assessments and audits to identify potential compliance issues
 Developed and delivered compliance training programs to existing employees and newly
hired employees
 Banking Risk and Compliance Management: In the first half of 2002, I issued 25 fines,
amounting to approximately $6.7 million for non-compliance with AML (Anti-Money
Laundering) regulations.

Education:
Harvard University, Harvard Medical School
Safety, Quality, Informatics and Leadership, 2018, May
Harvard University, Harvard Business School
Global Strategic Management, 2009, June
New Era University
Public Relations, Broadcast Journalism, Financial Broadcasting, 1998, June

Honor Scholarship Recipient: Asian Development Bank (ADB) - Japan Scholar

License:
LIFA – License International Financial Analyst, 2009, October