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Edwynbasa
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Chat Transcript

Uploaded by

Edwynbasa
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Jorge:Thank you for contacting PlayStation, my name is Jorge how may I assist you

today?Remember: Please do not refresh your screen as it will disconnect the chat
session. Thanks!Me:I’m pretty sure my account got hacked Me:Hello?Jorge:Good day!
It will be my pleasure to assist you accessing your PSN account! We will be working
with the account you entered in the Pre-Chat form.Jorge:Please provide us with the
following information:-Name, last name.- Phone Number.-Email associated to the
accountMe:Edwyn Torres, 4702839267, Email- [email protected]:I appreciate
that information, thank you!Jorge:In order to assist you, we will need to verify
some additional information.Jorge:Do you have access to the email address that was
used to create the account? If so, could you please provide me with it?Me:Yes I do
it’s [email protected]:Thank you. Would you be so kind to provide me the
serial number of the console which was used to create the account, or the first one
you signed in to?Jorge:The serial number is located at the back or at the bottom of
the console, under the bar code.Me:Mc718259097Jorge:Thank you. Could you tell me
where was the account created? (City and State)Me:Dacula Georgia Jorge:Have you
ever linked any payment method to this PSN account? If so, could you tell me what
kind of payment method could have been?Me:Yes PayPal Jorge:Could you Please provide
me with the e-mail address of that PayPal account?Me:May I ask why?Jorge:Yes, we as
as PlayStation take care of the security of the PSN account, in order to make
changes, we need to validate the account ownership, this is why we need some
information to do so.Me:Ok sir the email is [email protected]:Thank
you. Would you please name some digital items acquired on the account from the PS
Store? (Be as specific as you can with the name of the content)Me:Modern
warfare ,mine craft, and Fortnite Jorge:Thank you very much, just a moment
please.Jorge:Thank you very much for holding, would you be so kind to be more
specific with the name of the purchases you made?Your chat timed out because you
didn't respond to the agent. If you'd like more help, please start a new chat.

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