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Info Tech 3

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16 views5 pages

Info Tech 3

Uploaded by

Anna Marie Garbo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Electrical Engineering Department

Republic of the Philippines


golden gate colleges
P. Prieto St., Batangas City
Tel No. (043) 723 2663
College of Engineering & Technology

RESEARCH
COM-3 |INFORMATION TECHNOLOGY

Submitted to:
ENGR. JECSON ABANTE

Submitted by:
GARBO ANNA MARIE M.

DECEMBER 2024
PC troubleshooting involves identifying and resolving issues that can arise
in hardware, software, or network configurations. Below is a detailed overview of
common problems, their symptoms, and systematic approaches to troubleshoot
effectively.

Common PC Troubleshooting Problems

1. Boot Issues

Symptoms: The computer fails to start or hangs at the BIOS screen.

Troubleshooting Steps:

Safe Mode: Attempt to boot into Safe Mode to load minimal drivers.

BIOS Settings: Check and adjust the boot order in BIOS; reset to default if
necessary.

Hardware Isolation: Remove non-essential components (e.g., secondary HDDs)


to identify faulty hardware.

OS Repair: Use installation media for repair options.

2. Blue Screen of Death (BSOD)

Symptoms: System crashes abruptly, displaying an error message or BSOD.

Troubleshooting Steps:

Error Code Analysis: Record the error code for further investigation.

Memory Testing: Utilize tools like Memtest86+ to check for RAM defects.

Driver Management: Update or roll back drivers that may have caused instability.

Event Viewer: Check for critical errors logged in Windows Event Viewer.
3. Overheating

Symptoms: The system unexpectedly shuts down or performance is throttled.

Troubleshooting Steps:

Cleaning: Use compressed air to remove dust from internal components.

Thermal Paste Application: Reapply thermal paste between the CPU and
heatsink if necessary.

Cooling System Check: Ensure all fans are operational and unobstructed.

4. Network Issues

Symptoms: Inability to connect to the internet or local network.

Troubleshooting Steps:

Physical Connections: Verify that Ethernet cables and WiFi antennas are
properly connected.

Driver Updates: Ensure network adapter drivers are current.

IP Configuration Reset: Use commands like ipconfig /release and ipconfig


/renew.

DNS Settings: Change DNS servers to public options like Google's (8.8.8.8) if
issues persist.

5. Software Conflicts

Symptoms: Applications crash or do not function correctly.

Troubleshooting Steps:

Startup Program Management: Use "msconfig" to disable unnecessary startup


programs.
Software Updates/Reinstallation: Update or reinstall conflicting applications.

6. Hardware Failures

Symptoms: Unexpected shutdowns or unrecognized hardware components.

Troubleshooting Steps:

Diagnostic Tools: Employ built-in diagnostics (like Dell's ePSA) or third-party tools
(like HWiNFO) to assess hardware health.

Component Isolation: Remove and test components individually to identify faults.

7. Performance Issues

Symptoms: System operates slower than usual.

Troubleshooting Steps:

Disk Health Check: Use tools like CHKDSK or CrystalDiskInfo for hard drive
assessment.

Resource Monitoring: Analyze resource usage with Task Manager to identify


demanding applications.

Malware Scanning: Conduct thorough malware scans using reputable antivirus


software.

Techniques

Utilize advanced tools such as multimeters for electrical diagnostics,


network analyzers for connectivity issues, and thermal cameras for overheating
problems23.

Always document the troubleshooting process, including steps taken and


results observed, as this can help in future troubleshooting efforts4.
Conclusion

Effective PC troubleshooting requires a methodical approach that


combines technical knowledge with practical skills. By following systematic steps
and utilizing appropriate diagnostic tools, users can often resolve issues
independently. For persistent problems, consulting professional services or user
forums may provide additional insights and assistance

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