SRINIVAS RAO ALAPATI

A result-oriented professional having 22 years of commendable experience in

Healthcare Operations; Targeting challenging assignments with an organisation of repute

Target Industry: Open Target Locations: Hyderabad / Pune / Bangalore

E-Mail: [email protected] Phone: +91 - 988 534 8303; +91 - 807 484 5598;

Core Competencies Profile Summary

A strong leader with hands on experience in driving Operations teams successfully.
Possess comprehensive experience in leading teams & multiple projects with in-depth
Stakeholder Management understanding of healthcare domain
Highly skilled in assessing client requirements, implementing value-added innovative
business solutions and facilitating critical business processes with strong knowledge
Quality Management and command on people and process management.
Extensively participated in Q&A round; helped in preparation of client presentations
and visited client side
Propositioned & effected various automations ideas in various projects ensuring
KPI & SLA Management
substantial cost reduction.
Dynamic leader with strong communication and problem-solving skills; possess
analytical mind and the capability to think clearly as well as logically
Resource Management
Education
Team, Cost & Financial Mgmt.
PG Diploma in Business Management from Hyderabad Central University

B. SC (Computer Science) from Osmania University

Team Management &
Leadership Certified PMP, from PMI

Certified Business Operations Manager

Client Engagement

Career Timeline
Team Captain Assistant Manager Manager - Operations

July 2002 Jan 2006 Aug 2009

Sr, Manager Director –Operations Sr. Director –Operations

Jan 2012 July 2014 Oct 2021

Soft Skills
 Notable Accomplishments Across the Career

Proactive and multi-skilled professional with qualitative and invaluable hands-on experience of over 22 years across ITES
Operations, Client Relationship Management.
Strategic Management Support: Being a Member of Core Team & Corporate Second Level Leadership Team, always been a
backbone of Senior Management in supporting the Strategic Management in determining realistic & achievable Goals and
Objectives. Instrumental in designing retention policies
Transition Management: Transitioned many processes from US through onsite visits and off-site planning. Quite acquainted
in designing the Blue-Print for ITES process migrations and establishing a sustainable Process Management Systems at offshore
location.
Service Delivery: Lead and delivered high scaled results throughout the career. Outstanding results in driving large teams in
achieving organizational Goals and Objectives. Hands on experience in handling large teams with Multi locations and Processes.
Well experienced in handling the claim/transaction volume of around 3 + Million a year contributes to $ 10 Million in Revenue.
Quality Management Systems –Ensured the teams in adhering all QMS processes and support organization in all process
improvement initiatives like ISO 9001, 27000, HIPAA & SSAE. Was instrumental in driving PCMM Level 3.
Business Continuity – Designed the best-customized BCP plan for the organization to minimize the disruption to the business
and ensuring in smooth operation during disasters.
Engagement: Maintained strong client relationship through continuous client engagement in order for mine existing business
and cross selling for new business. Proven record of Qualitative Customer Communication and Rapport, which helped both
Organization and the Customer in creating a win-win situation. Very well proven skills of a Liaising both onshore and offshore
locations.
Onshore Visits to client location for overall operations review
Driven associate internal engagement activities to ensure harmony among the teams.

Kaizen: Implemented best practices across department leading to effective and efficient processes generating savings to
the organization.

CAREER PATH:

Year Role
June’01 Process Associate
Jul’02 Team Captain
Jan’06 Assistant Manager – Operations
Aug’09 Manager Operations
Jan’12 Sr. Manager Operations
July’14 Director, Operations
Oct’2021 Sr. Director, Operations (Until Sept’ 2022)
WORK EXPERIENCE:

SS&C TECHNOLOGIES LIMITED (Erstwhile known as iSpace, ASI, DST Worldwide services India Pvt Ltd.)

(JUNE 2001 THROUGH SEP 2022)

TITLE – SR. DIRECTOR, OPERATIONS

DOMAIN – US HEALTHCARE

- Provider (RCM): Demographic Updates & Entry, Charge Posting, Medical Coding (E&M, HCC), Payment
Posting, A/R & Denial (IVR calling), Credit Balance.

- Payer: Enrolments, Risk Management, Underwriting Support, Policy Owner Services, Provider Enrolments
& Maintenance, Provider Data Management, Claims Adjudication, Configuration & Claims Data Entry,
Outbound contact centre.

ROLE -
Heading BPO Operations for multiple locations. Managed end to end functions on Operations Management
Client engagement. Was responsible for Overall service delivery, Stakeholder Management, People &
Client Engagement, Customer Satisfaction, Budgets, Cost management and Managing
escalations.

ADDITIONAL RESPONSIBILITIES:

MIS Information REPORTS:

- Preparation of daily / weekly / monthly reports on Inventory, Production, Quality and OT reports

- Share MIS data reports to all internal and external stakeholders

- Monthly checks and Understanding of the new requirements specification coming from stake holders

- Automating Reports using VB Macros in MS Excel

IT PRODUCTION SUPPORT ACTIVITIES

- Monitor and support UAT Testing of the applications

- Monitor and support retrieve SQL data

- Monitor and support data migrations through SQL

- IBM iSeries to general reports from AWD Tool

PROCESS AUTOMATIONS / BUSINESS PROCESS MANAGEMENT / DELTA SIGMA

- Provided inputs/support for RPA/Automation teams

- Supported BOT implementations in various process steps which resulted in more efficiency
Driven Internal Delta Sigma Project (initiatives to mine and explore automation opportunities in
workflows)
- Effectively worked on organization initiative delta sigma, an org initiative in increasing efficiency of the
process
 PROJECT MANAGEMENT OFFICE

- Provide administrative support for Peoplesoft Projects and Office 365 Microsoft project Professional.
- Provide support using Jira and Dovetail Tickets
- PeopleSoft Timesheets Support
- Project administration support – Providing project assistance such as Changing roles and Tasks for the
project and associates
- Creating project spaces in iCommunity and com ponents in Jira, and dealing with exceptions

ORG LEVEL ACTIVITIES

- Recreation Committee Head
- Managed IRMS (Internal Resource Management Application) application; Initially supported in requirement
gathering and testing for creation of the tool.
- Played active role in CSR Initiatives
- Played key role in setting up the BCP location for Organization

SIS INFOTECH (JAN 1998 TO OCT 2000)

TITLE: DATA ANALYST (DTP)

- Graphical representation of analysed data

- Data profiling as per the standards
- Closely working with data teams for QC function

TRAINING ATTENDED AND CERTIFICATION

- AHM250 - Professional, Academy for Healthcare Management

- Attended work shop of PCMM, CMM for SVC
- Lean Six Sigma from Exempler Global
- Certified Business Operations Manager from BCI
- ISO Auditor training, Internal
- PMP Certified from PMI

PERSONAL DETAILS

Date of Birth: July 1977

Languages Known: English, Hindi and Telugu

Present Address: Ameenpur, Hyderabad

Visa Status Active American - Business Visa (B1/B2)

SRINIVAS RAO ALAPATI