HubSpots Marketers Guide to TikTok (1)
HubSpots Marketers Guide to TikTok (1)
HubSpots Marketers Guide to TikTok (1)
Guide to TikTok
The Marketer’s Guide to TikTok
Introduction
TikTok is a social
media powerhouse.
It’s been marked as the fastest social network to reach the 1 billion user milestone,
amassing a whopping 6.11 billion global downloads in April 2024. With all of its notoriety
and groundbreaking usage statistics, TikTok presents a powerful marketing opportunity
for businesses seeking to engage with a diverse and vast audience.
TikTok's unprecedented growth trajectory shows no signs of slowing down, with projections
indicating that the platform is expected to surpass 2.2 billion users by 2027. This
anticipated surge in user numbers further solidifies TikTok's standing as a key player in the
social media landscape, presenting a lucrative opportunity for marketing professionals and
social media managers to tap into an even larger and more diverse audience base.
At the forefront of TikTok's appeal is its predominantly Gen Z user base, who are highly
engaged with the platform. With the United States hosting the largest TikTok audience
globally, marketers have a valuable opportunity to reach this demographic, as well as users
from other generations who are actively participating on the app.
With its innovative approach to short-form video content and strong engagement, TikTok's
1.5 billion monthly users underscores its relevance and influence in the digital landscape.
As TikTok continues to attract a global audience and evolve its platform features, marketers
have a prime opportunity to leverage the platform's reach and engagement to connect with
consumers in impactful ways and drive brand growth.
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The Marketer’s Guide to TikTok
Table of Contents
CHAPTER 1 5
The Business Case for TikTok
CHAPTER 2 10
Measuring Success for Businesses
CHAPTER 3 11
Creating Content
CHAPTER 4 16
Advertising on TikTok
CHAPTER 5 24
eCommerce on TikTok
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The Marketer’s Guide to TikTok
Master the
Art of Social Media
Learn how to build an effective inbound social media strategy
HubSpot’s Social Media Marketing Certification includes
lessons to help you understand the latest social media
strategy and tools. You’ll come away with the skills needed to
feel confident managing social strategy.
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The Marketer’s Guide to TikTok
CHAPTER 1
To build a business case for adopting TikTok as part of your social media strategy, consider
the following points:
Target Audience: TikTok has a large and diverse user base, with a significant portion
being younger demographics such as Gen Z and Millennials. If your target audience
includes these age groups, TikTok can be an effective platform to reach and engage
with them.
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The Marketer’s Guide to TikTok
Engagement: TikTok is known for its high engagement rates, with users spending an
average of 95 minutes per day on the app. This presents a valuable opportunity for
businesses to create engaging and interactive content that can help increase brand
awareness and connect with potential customers.
Brand Awareness: TikTok has over 1 billion monthly active users worldwide, making
it a popular platform for businesses to increase brand visibility and reach a wider
audience. By establishing your presence on TikTok, you can showcase your brand
personality, showcase products, and services, and connect with your target market in
a fun and creative way.
Viral Potential: TikTok content has the potential to go viral and reach a large audience
quickly. By creating engaging and shareable content, businesses can capitalize on
TikTok’s viral nature to increase brand awareness and drive traffic to their other social
media channels or website.
Analytics and Advertising Tools: TikTok provides businesses with analytics and
advertising tools to track the performance of their content and campaigns. By
analyzing these metrics, businesses can gain valuable insights into their audience’s
preferences and behavior to optimize their TikTok strategy for better results.
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The Marketer’s Guide to TikTok
TikTok can help many different types of marketing teams hit their goals. For example,
TikTok videos can be educational, but for a savvy marketing team, that can mean both
high-level awareness content for those who are unfamiliar with your company, or it can
mean a deep dive into the product that sales can send out to close a deal. Take your
existing marketing goals for content marketing, brand awareness, social media, HR and
people operations, or other public-facing marketing channels, and see how TikTok can
help your team hit those goals. Here are five ways to use TikTok for business to get your
inspiration gears turning and start to imagine how your brand’s TikTok account can serve
you in more ways than social media marketing alone.
01 Marketing Campaigns
TikTok marketing campaigns are hotbeds of creativity for brands of all sizes. Due to
the ever-changing nature of TikTok content (with a new challenge, sound, or hashtag
going viral every other day) there is ample opportunity for brands to join the global
conversation. TikTok is a platform that rewards authenticity as well as trend-followers.
Before planning your campaign, familiarize yourself with how the TikTok algorithm
works and how it promotes content to ensure your videos attract the right viewers.
Then, map out your campaign strategy. What are your social media campaign
goals? Which social media analytics will you be tracking to shape your ongoing
campaigns and measure success?
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The Marketer’s Guide to TikTok
02 Showcasing Products
With 39% of users saying they first discovered brands they’d never heard of before on
TikTok and 47% of users agreeing that they’d purchased something they’ve seen on
the app, it’s clear that showcasing new and trending products is an essential aspect of
harnessing the full power of your business’ TikTok account.
In addition to creating content that adheres to the hottest trends and challenges for
increased visibility of your content, tools like TikTok’s in-app tool Promote allows
users to easily turn their highest-performing videos into reusable ads.
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The Marketer’s Guide to TikTok
05 Product Education
While the bulk of TikToks are created for the masses with intentions of going viral and
boosting brand awareness, companies are finding great success integrating TikTok
into their product education and adoption efforts.
One of its greatest strengths is that TikTok’s user-friendly interface allows users
of various tech-savviness levels to easily create and share content. Brands have
capitalized on this feature by embedding TikTok into their training processes, product
education, and product marketing.
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The Marketer’s Guide to TikTok
CHAPTER 2
Measuring Success
for Businesses
Both TikTok Business Accounts and standard TikTok accounts have access to analytics,
but the business manager has more detailed insights on audiences, post-performance
breakdowns, and marketing dashboards.
Here are some of the top TikTok analytics for marketers that help teams optimize their
posts and engage more with their audiences. You can access TikTok analytics by logging in
to the TikTok app or your TikTok Business Account manager. You can view metrics in a 7, 28,
or 60-day period, or choose a custom timeframe.
Setting clear and relevant Key Performance Indicators (KPIs) is crucial for businesses
looking to measure the effectiveness of their marketing efforts on TikTok. While traditional
metrics like impressions, views, leads, and conversions are important, there is a need to
delve deeper into understanding the sentiments and conversations surrounding the brand.
An important, but sometimes overlooked, KPI that brands should track is the sentiment
analysis of what people are saying and the conversations happening around the brand.
Are consumers expressing negative opinions, positive feedback, or no feedback at all? By
monitoring these conversations, businesses can gain valuable insights into the perception
of their brand among TikTok users and tailor their content strategy accordingly.
The number one thing I’d track as a brand is “what are people
saying?” and “what conversation is happening” around the brand.
Are consumers talking negatively? Are they talking positively? But
more importantly - are they talking at all?”
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The Marketer’s Guide to TikTok
CHAPTER 3
Creating Content
It’s essential to focus on producing contextually relevant content that resonates with the
platform’s audience rather than simply pushing out content for the sake of it. Content that
performs well on Facebook might not land well on TikTok, much like videos created for the
TikTok audience probably wouldn’t see much success on LinkedIn.
Businesses that prioritize creating engaging and relevant content tailored to TikTok’s
audience, while staying consistent with posting and seeking continuous improvement, are
more likely to see success in their TikTok marketing efforts. By focusing on target goals and
performance metrics, businesses can maximize their impact in reaching and engaging with
their target audience.
Creating your first TikTok can be intimidating for many new or established marketers who
are unfamiliar with the platform. From a tech perspective, the social media monitoring
aspect of brand management on TikTok is fairly straightforward. Using a social listening
tool like HubSpot and the TikTok for Business tools, you can engage with followers, see
brand mentions, and find content to showcase. But—video editing and other accessibility
features like captions can take some getting used to.
All you need is access to a smartphone to begin filming, editing, and producing video
content for your business and the only step towards complete confidence in using TikTok
is getting started.
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The Marketer’s Guide to TikTok
Step 03: Tap the + symbol on the bottom of the TikTok home screen.
Step 04: If using a prerecorded video, upload it from your camera roll.
If using the TikTok camera, record your content.
Step 05: Edit your TikTok in progress by adding sounds, effects, filters, or
other editing tools.
Step 06: Write a relevant caption, considering TikTok SEO when choosing
keywords and hashtags.
Step 07: Tap the check mark at the bottom of your screen when finished.
Step 10: Engage by scrolling through your home feed, liking and commenting
on other posts, and following relevant hashtags or topics.
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The Marketer’s Guide to TikTok
Save your videos as you work and store captions in a separate document during campaign
creation — if you lose internet or your phone dies, you don’t want to lose all your work. Use
captions and make sure you’re following all web accessibility guidelines. Use high-quality
videos and photos. Tell stories and highlight authentic moments.
TOP TIPS:
• Optimize your TikTok videos for portrait view to improve consumption and
algorithm performance.
• Ensure your video file size does not exceed 72 MB for Android users and 278.6
MB for iOS users when uploading to TikTok.
• Focus on creating engaging content that resonates with your audience to boost
watch time and video completion numbers.
• Stay updated on TikTok’s latest features and updates to adapt your content
strategy accordingly.
Start by defining your brand’s tone, style, and key messaging to maintain
consistency across your content.
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The Marketer’s Guide to TikTok
Use TikTok features like In-Feed ads, Branded Hashtag Challenges, and
collaborations with influencers to reach a wider audience and boost
engagement. (More on this in the next chapter.)
Brand Overview:
Content Goals:
Audience Analysis:
Content Audit:
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The Marketer’s Guide to TikTok
Content Approach:
• Identify content pillars/themes that are aligned with brand messaging and
• audience interests
• Determine content formats (video, blog, infographic, etc.) and
distribution channels
• Create a content calendar outlining topics, publishing schedule, and responsible
team members
Engagement Strategy:
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The Marketer’s Guide to TikTok
CHAPTER 4
The TikTok Ads Manager makes it easy for marketing teams to create, manage, and track
their TikTok advertising campaigns. Within the Ads Manager, marketers can easily create
brand new In-Feed ads or convert pieces of their existing content into In-Feed ads. TikTok
also has a database of vetted tech and creative partners to support marketing campaigns
— explore the TikTok Marketing Partners library if you’re looking for help creating or
boosting your ad campaign.
In-Feed Ads
The only advertisements that can be made by users themselves in the TikTok Ads
Managers, In-Feed Ads appear on the “For You” page just like regular TikToks. To
improve the conversion rates of your In-Feed Ads, add a CTA button to them to
prompt further action by your viewers.
TopView Ads
TopView Ads can be up to 60 seconds long and greet TikTok users immediately upon
opening the app for the first time that day. Reserve the use of TopView Ads for your
longer promotional material and most artfully crafted content to ensure viewers don’t
swipe away and miss your Top View Ad for that day.
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The Marketer’s Guide to TikTok
Branded Hashtags
It’s free for any user to add a collection of hashtags to their TikToks before posting
them, but creating Branded Hashtags must be done through the TikTok Ads Manager.
Think of Branded Hashtags as reserving a specific hashtag for a designated period of
time, businesses who utilize this type of ad have exclusive access to the hashtag.
Branded Effects
In a similar vein as Branded Hashtags, Branded Effects are also the exclusive version
of a publicly available tool. Branded Effects are 2D, 3D, or AR stickers that TikTokers
can use when creating their own videos to join the movement started by your brand.
Brand Takeovers
Brand Takeovers combine all of the best features of TopView, In-Feed, and Branded
Hashtags to create the ultimate TikTok advertising experience. Here’s the catch, TikTok
only allows one business to do a Brand Takeover per day, so availability is scarce.
Spark Ads
This native ad format allows you to use organic TikTok posts in your advertising
campaign, either from your own account or with permission from other creators. Unlike
regular In-Feed ads, Spark Ads ensure that all engagement metrics from the promoted
video contribute to the original post.
Shopping Ads
Video Shopping Ads display highly relevant, interactive videos that users can shop from
on the For You page, making it easy for new customers to discover and purchase
products. With advanced targeting capabilities, Video Shopping Ads ensure that your
products reach users who are more inclined to make a purchase.
Catalog Listing Ads allow merchants to start showcasing their products using only their
catalog, without the need for any additional assets. By featuring products alongside
other merchants in new shopping destinations, this format helps users with relevant
interests and strong purchase intent to find and buy products.
LIVE Shopping Ads are aimed at driving engagement from the For You page to LIVE
Shopping events, enabling users to participate in the experience and explore new
products. In addition to increasing traffic to LIVE events, LIVE Shopping Ads, like other
Shopping Ads formats, are designed to present products to shoppers who are more
likely to make a purchase.
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The Marketer’s Guide to TikTok
To create an ad campaign in TikTok For Business, head over to your business account
portal. You can choose “simplified mode” or “custom mode” — simplified makes it easier
for newbies (Remember Google Ads Express? It’s like that), and custom allows for more
customization for more advanced users.
Choose an audience
02
Select a location, then choose automatic audience targeting, or manual.
Design the ad
04
Here, you can upload a brand video or an image, or turn to the TikTok
Marketing Partner library for creative support.
Like with any digital platform, there are certain specifications that you
need to follow for both optimized performance and app compliance. In
2024, they are:
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The Marketer’s Guide to TikTok
You can have the most precise targeting, and a huge ad spend budget—but, ultimately,
your ad creative is what will dictate how successful your advertising efforts are on TikTok.
Did you know? 47% of a brand’s sales lift from advertising is the consequence of the
creative, more than any other advertising element.
PRO TIP:
• Use trends.tiktok.com to get a bird’s eye view of what’s happening with your
audience, what’s hot in your industry, and what’s going viral on TikTok in your
part of the world.
• Get an understanding of the app (like swiping through the For You Page!)
• Know your audience, the trends, styles, and hashtags that are happening within
your auto and local communities
• Get a sense of the editing style, pacing, use of music and narration in your favorite
TikTok content
• Repurpose your existing brand assets, but make it make sense for the TikTok audience
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The Marketer’s Guide to TikTok
QUESTION ACTION
Do I have music that could work? Make sure you have the rights, find
a substitute (could you work with
a creator to build your own?) using
the commercial music library
Does this feel natively TikTok, or does Strip out the polish by re-creating or
it look like a television advert? splicing in extra scenes.
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The Marketer’s Guide to TikTok
Measurement
Having a strong measurement foundation will not only help to increase your ROAS but will
improve downstream decisions and campaign functionality.
Brand awareness. Reach users on TikTok and educate them on your business solution.
Nurturing. Once you’ve qualified your leads, begin to bring them down the funnel
through relationship building.
Optimize. Convert your leads with the intended action and optimize your campaigns
based on your previous learnings.
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The Marketer’s Guide to TikTok
Using TikTok for lead generation can be a valuable strategy for businesses looking to
engage with an active audience. By creating engaging and authentic content that resonates
with TikTok users, brands can attract potential leads and drive conversions. Leveraging
TikTok’s various features, such as In-Feed ads and influencer partnerships, allows businesses
to reach a wide audience and encourage engagement.
Including a strong call-to-action in TikTok content can prompt viewers to visit a website,
sign up for a newsletter, or participate in a promotion, ultimately generating leads and
fostering strong customer relationships.
BEST FOR:
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The Marketer’s Guide to TikTok
Lead Management
TikTok offers four options to manage your leads with a Native Lead Generation strategy.
01 CSV Download. Access all your lead data in versatile, downloadable spreadsheets.
02 TikTok Leads Center. Easily manage and organize your leads in TikTok’s Leads
Center platform.
03 Partner CRM Integration. Integrate with key CRM partners, like Zapier and
Leadsbridge to instantly and seamlessly connect new leads with HubSpot.
04 Custom API Integration. For more advanced businesses, use the custom API
integration with Webhooks.
TikTok Pixel
The TikTok pixel, with first party cookie enabled, is a small
piece of code that you can install on your website. Once
installed, the pixel will track specific events, such as when
someone submits a form on your website.
TikTok and HubSpot are empowering you to achieve better growth by importing TikTok
leads straight into your HubSpot CRM.
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The Marketer’s Guide to TikTok
CHAPTER 5
eCommerce on TikTok
TikTok has expanded its reach into the e-commerce sector through the introduction of
TikTok Shop. This feature allows users to shop directly from influencers within the app,
positioning itself as a convenient marketplace akin to Amazon tailored for the social
media era.
Since its U.S. launch in September 2023, TikTok Shop has shown promising results,
generating around $7 million in daily sales initially. The platform aims to achieve up to
$17.5 billion in sales in the United States this year.
Unlike traditional ads that redirect users to external websites, TikTok’s shopping feature
keeps transactions within the app, giving TikTok more control over the buying process.
Interestingly, this shopping feature has empowered individual content creators and small
business owners to list and sell their own products, rather than leaving the eCommerce
game solely to big brands.
For more insight on how social media is shaping eCommerce, check out our annual
Social Media Trends Report.
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The Marketer’s Guide to TikTok
02 Product Showcase:
This feature allows you to create personalized product collections on your profile to
make it easier for customers to find and buy what they’re looking for.
03 Product Showcase:
This tab allows customers to search and discover promotions, get product
recommendations, and manage their orders, all in one convenient place. Customers
will also find showcased products here that TikTok’s algorithms direct to them.
05 Shop Ads:
Sellers can promote their TikTok Shops with the new TikTok Shop Ads, providing
more opportunities for customers to discover and make purchases directly on
TikTok. (We covered these ad types in Chapter 4.)
06 Fulfilled by TikTok:
TikTok Shop stores, picks, packs, and ships sellers’ products to
customers, providing a seamless shopping experience.
07 Secure Checkout:
Transactions are efficient and protected, with all U.S. user information
securely stored and managed within the country for additional security measures.
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The Marketer’s Guide to TikTok
TikTok presents an excellent opportunity for digital marketers to connect with and
convert valuable audiences. The platform offers a range of essential resources for
success, such as vast reach, targeted data options, and unique ad formats.
However, not every TikTok user is immediately inclined to purchase your products. Many
users may not even be aware of your business. This highlights the importance of adopting
a well-rounded TikTok marketing strategy that covers the entire consumer journey.
The fast-paced nature of TikTok means that users are constantly discovering new brands,
engaging with fresh content, and moving on to the next trend. To drive consistent
conversions, it’s essential to engage with audiences at all stages of the conversion funnel,
from new prospects to active buyers.
AIDA Funnel
Attention
Blog, Social Media, etc..
What is it?
Action
Free Ebook, Promo Code
I’m getting it.
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The Marketer’s Guide to TikTok
In addition to these tactics, it’s important for digital marketers to keep track of how their
campaigns are doing and be ready to make changes based on what’s working and what’s
not. Using the data and insights from TikTok’s analytics tools can give you a good idea of
what kind of content your audience likes best, which strategies are bringing in the most
sales, and where you might need to tweak things to get better results.
Being flexible and quick to adapt to what’s happening on TikTok is key. Stay open to trying
out new things, keeping an eye on the latest trends, and adjusting your approach to take
advantage of any new opportunities that pop up. By continually refining your strategies,
you can stay ahead of the game on TikTok and make the most of your chances to convert
your target audience.
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