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56 views5 pages

ServiceNow Course Content

Uploaded by

Virush
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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ServiceNow Course Topics (Administration, Development and

Integrations)

Introduction to ServiceNow
 What is ServiceNow
 Why and who can use ServiceNow
 Concept of cloud computing in ServiceNow
 Helpful portals and releases

User Administration
 Users
 Groups
 Roles

Dashboards and Reporting


 Overview
 Creation of dashboards
 Adding content to the dashboards
 Sharing dashboards
 Report creation
 Report visibility and sharing

Tables, Columns, Forms and Dictionary Administration


 Overview
 Table creation and configuration
 Creating records in Table
 Deleting a Table’s record
 Personalizing form and table layout
 Creating section
 Dictionary entries
 Related lists
 Reference qualifiers

Application Menus and Modules


 Overview
 Enabling and disabling application Menus or Modules
 Creating Application Menus
 Creating Modules
 Assigning Modules to Applications

ServiceNexus Consulting and IT Services, 040 35162205


Plot No: 301, 2*22*274/31, www.servicenexus.in
Alluri Trade Center, KPHB, Hyderabad-72.
ITIL Foundation Modules
 Incident Management
 Problem Management
 Change Management
 Knowledge Management

Update Set Administration


 Overview
 Creating an update set
 Merging update sets
 Comparing local update sets

Service catalog Management


 Overview
 Use of service catalog
 Creating Catalog items
 Creating Record Producers
 Creating Order guides
 Creating Variables
 Concept of Variable sets
 Create RITM and Catalog tasks

Scripting in ServiceNow
 Client and Server side scripting
 Client side syntaxes
 Server side syntaxes
 Concept of GlideRecord and GlideAjax

Client scripts
 Overview
 Client script types
 Client scripts best practices
 Debugging Client scripts

ServiceNexus Consulting and IT Services, 040 35162205


Plot No: 301, 2*22*274/31, www.servicenexus.in
Alluri Trade Center, KPHB, Hyderabad-72.
UI Policies and Data Policies
 Overview
 Creating UI Policy
 View-specific UI policy
 Service Catalog UI policy
 Creating Data policy
 Converting UI Policy to Data policy
 Dubbing UI policy and Data Policy

Business rules and Script Includes


 Overview
 How Business rules work
 Types of Business rules
 Creating a Business rules
 Script include form
 Purpose of Script Includes
 Types of Script includes

UI Actions
 Overview
 UI Action Controls
 Editing UI Actions
 Restricting access to UI Actions

Access Control List


 Overview
 Creating ACL Rules
 Record ACL Rules
 Debugging
 Troubleshooting

Email Notifications
 Overview
 Creating Email notifications
 Trigger email on event
 Enabling Links to ServiceNow Records
 Working with water marks

ServiceNexus Consulting and IT Services, 040 35162205


Plot No: 301, 2*22*274/31, www.servicenexus.in
Alluri Trade Center, KPHB, Hyderabad-72.
Service Level Management
 SLA Definitions
 Attach SLA to Incidents
 Defining a Schedule for an SLA
 SLA Troubleshooting
 OLAs and Underpinning Contracts

Scheduled Jobs
 Overview
 Creating a scheduled job
 Scheduled reports

Workflow concepts
 Overview
 Creating workflows
 Workflow editor and workflow scripts
 Workflow activities and workflow context
 Workflow stages and transitions
 Workflow versions
 Attaching workflows to catalog items

Importing data in ServiceNow


 Data sources
 Transform maps
 Scheduled data import
 Import sets
 Transform scripts
 Concept of Coalesce

Introduction to Web services (Integrations)


 Overview
 Concept of SOAP messages
 Concept of REST messages

User and Email Integrations


 LDAP integration overview
 Inbound email actions

ServiceNexus Consulting and IT Services, 040 35162205


Plot No: 301, 2*22*274/31, www.servicenexus.in
Alluri Trade Center, KPHB, Hyderabad-72.
Flow Designer
 Overview and introduction
 Creating flows
 Activating the required plugins

Automated Test Framework


 Introduction and Over view
 Activating required plugins
 Creating test cases
 Creating test suits
 Running the automated tests

Debugging
 Personalize users
 Debugging Business Rules
 Debugging ACL

Upgrades and Patching


 Instance version upgrade
 Patch upgrade
 Cloning

CMDB and Discovery


 CMDB and AMDB
 MID Server Installation and setup
 Discovery configuration

Service Portal
 Widget and Widget instances
 Portal pages
 Passing data between widgets

HRSD

ServiceNexus Consulting and IT Services, 040 35162205


Plot No: 301, 2*22*274/31, www.servicenexus.in
Alluri Trade Center, KPHB, Hyderabad-72.

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