Error code and instruction

Error codes and instructions

Code Problem Solution
MainBoard memory chip The MainBoard returns factory to be
Code1
read failure repaired
MainBoard printing data The MainBoard returns factory to be
Code2
loss repaired
1.Check the 26pin cable between
mainBoard with CarrierBoard

1.1 Reconnect the 26Pin cable

1.2 Add a 26Pin cable

Mainboard and
2.Check the power of CarrierBoard
Code3 CarrierBoard connection
failure
2.1 Confirm the power indicator of
CarrierBoard is normally on
2.2 Confirm the CPU indicator of
CarrierBoard is Twinkle
3. Change the mainboard
4. Change the CarrierBoard
Code4 Empty Empty
Code5 Empty Empty
1.Check the 26pin cable between
MainBoard with CarrierBoard

1.1 Reconnect the 26Pin cable

1.2 Add a 26Pin cable

Communicate exception
2.Check the power of CarrierBoard
Code6 between MainBoard with
carrier board
2.1 Confirm the power indicator of
CarrierBoard is normally on
2.2 Confirm the CPU indicator of
CarrierBoard is Twinkle
3. Change the MainBoard
4. Change the CarrierBoard
 The carrier can't move when the machine
powered on ,Check railway above the
platform is clean.
1.Check the encoder sensor and Gratings.
Code7 Carrier blocked 2.Check the cable of Carrier motor
3.Check or change the Driver board
4.Check or change the MainBoard
5.Check or change the CarrierBoard
6.Check or change the Carrier motor
1.Check the system information, Confirm
The information of carrier the program version is right
Code8
register is unusual 2.The CarrierBoard returns factory to be
repaired
1: check if the film is flat and can't be
arched
Print head surface anti-
Code9 2: Righting the paddles on both sides of
rubbing
the anti-rubbing device

1. Restart the machine

Driverboard detects
Code10 2.Check the temperature induction cable
temperature is unusual
and heating system
1.Restart the machine
Code11 DriverBoard undefined error
2.Returns factory to be repaired
MainBoard parameters save 1.Restart the machine
Code12
failure 2.Returns factory to be repaired
System time up(Using time
Code13 Contact with factory or supplier to register
is up)
1.Pull the cable of output-port out one by
MainBoard output port one, To find out the Machine Parts shorting
Code14
short circuit circuit. 2.Change the
Machine Parts
Cause description: 1.Machine
fault 2.Port current is too
large. short circuit or bad original.
3. Board is bad
1. Machine fault
Code14 V4-Car 1.1 Turn off the machine. The railway
oiled with light oil, Forbidden to use the
solid oil.
1.2 Check if belt is wearing too large

1.3 Check the cable of carrier motor

 1.4 Check the parts about carrier moving
2.Board or Machine Parts is bad

2.1 Check or change the DriverBoard.

2.2 Check or change the carrier motor

2.3 Check or change the CarrierBoard

2.4 Check or change the MainBoard

Cause description: Port current is too large
.short circuit or bad original
1.Change the port, Test it and check if it is
Heat1
still an error. 2.Check or change
the bad original of heating system The
same way is following questions
Cause description: Port current is too large.
Heat2
short circuit or Change machine Part
Cause description: Port current is too large.
Heat3
short circuit or Change machine Part
Cause description: Port current is too large.
Unwind
short circuit or Change machine Part
Cause description: Port current is too large.
Wind
short circuit or Change machine Part
Cause description: Port current is too large.
Wipe
short circuit or Change machine Part
Cause description: Port current is too large.
Ink2
short circuit or Change machine Part
Cause description: Port current is too large.
Ink1
short circuit or Change machine Part
Cause description: Port current is too large.
Fan in
short circuit or Change machine Part
Cause description: Port current is too large.
Fan out
short circuit or Change machine Part
Code15 Empty Empty
The cause: capping station works off
normal. 1. Software
Status:d-0-0-1 The Cap ink
settings mistake
Code16 station position sensor is
Check the parameters of advance, and
unusual
confirm .It is up and down capping system
machine
 (Maintenance key/system/advance/Cap lift
/Mode/Enable)
2.Board or Hall _Senseor_v00 bad

(1)Check or change the cable of capping

station sensor.
(2)Check or change the Capping station
sensor
(3)Check or change the up and dowm
station step motor.
(4)Check or change the Mainboard
Code17 Empty Empty
Code18 Empty Empty
The cause: The customer code is mismatch.
Code19 VD:**-**-** Confirm the PCB source or return factory
to be repaired
the MainBoard need registered ,Return
Code20 Mainboard is uninitialized
factory to be registered
The CarrierBoard need registered ,return
Code21 CarrierBoard is uninitialized
factory to be registered
The cause: capping station works off
normal. 1. Software
settings mistake Check the parameters of
advance , and confirm It is up and down
capping system machine(Maintenance
key/system/advance/Cap lift
Up and down capping /Mode/Enable)
Code22
station sensor is unusual 2.Board or Hall _Senseor_v00 bad
(1)Check or change the cable of capping
station sensor. (2)Check or
change the Capping station sensor
(3)Check or change the up and down
station step motor. (4)Check or
change the Mainboard

The cause:capping station works off

normal. 1. Software
settings mistake
Up and down capping
Check the parameters of advanced
Code23 station step motor detects
setting,and comfirm It is up and down
unusual
capping system machine
(Maintenance key/system/advance/Cap lift
/Mode/Enable)
 2.Board or Hall _Senseor_v00 bad

(1)Check or change the cable of capping

station sensor.
(2)Check or change the Capping station
sensor
(3)Check or change the up and dowm
station step motor.
(4)Check or change the Mainboard
The new board(V200)unmatch with old
Code24 Boards version is mismatch
board,Need to change the right board
System time up(Using time
Code25 Contact with factory or supplier to register
is up)
1:maintenance—advanced— —media roll
Shortage of film induction —wind up -mode-damp
Code26 mode reports an error 2:maintenance-advance-vertical anxis-
media detected-disable

1.Check the rolling system

(1)If it is normal,Press any key ignore
(2)Press Enter,into MainMemu
*ingore
Code27 Paper rolling abnormal Disable(Roller mode is Damped)
(Memu:Maintenance key
/system/advance/Roll/Roller in or Roller
out /move mode/Damped or
Photoelectric)
1.Check the light of conduction inductor
Conduction band detects
Code28
abnormal
2.Check the cable of conduction inductor
1.Restart the machine
Carrier motor works
Code29 2.Chck the cable of carrier motor
abnormally
3.Change the carrier motor
1.Check railway above the platform is
clean.
2.Turn off the machine.The railway oiled
with light oil,Forbidden to use the solid
oil.adjust the carrier belt
code30 Carrier can't move
3.Low the printing speed
4.Change the carrier moving mode
Memu:maintenance key
/system/advance/Carriage/move
mode/Style A or C
 5.Check the cable of carrier motor
6.Repair or change the Driver board
7.Repair or change the Mainboard
8.Repair or change the CarrierBoard
9.Repair or change the carrier motor
CarrierBoard done signal
Code31 Restart the machine
abnormal
1.Restart the machine
Carrier motor electricity is
Code32
too large
2.check the carrier motor
Code33 Carrier printing abnormal Restart the machine
Code34 CarrierBoard abnormal Restart the machine
1.Check the CarrierBoard
Printhead voltage is
Code35 2.Confirm the power voltage is 40V
abnormal
3.Check and Change Carrier Board
Code36 Printing paper out Paper is out,Need to put paper on platform
1.Restart the machine
Code37 Carrier unknown error
2.Returns factory to be repaired
Ink out (The secondary ink
Code38 supplying function is The new with out the function
opened)