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    FTU OB Session 3

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    dangvietanh63w

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    FTU OB Session 3

    Uploaded by

    dangvietanh63w
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    0 views3 pages

    FTU OB Session 3

    Uploaded by

    dangvietanh63w

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    5.

    Ability to see relationship

    6. Ability to remember: how things are related to each other

    7. Spatial ability: về không gian → kiến trúc

    8. Perceptual ability: Nhận thức thị giác → photographers

    Physical ability
    Cognitive and physical are natured and nurtured.

    Emotional Ability
    The ability to understand and manage one’s own feelings and emotions
    and the feelings and emotions of others.

    Management of ability
    Selection: select the one with needed ability

    Placement: place them in the right place

    Training: train the missing ability

    Session 3: Values, Attitudes, Moods,


    and Emotions
    Value
    Values are one’s personal convictions about what one should strive for in
    life and how one should behave.

    Work value
    Extrinsic value: rewards and benefits come from job: high salary, job
    security,…

    Intrinsic value: satisfaction and fulfillment derived from the work itself:
    personal growth,…

    Ethical value
    Utilitarian values: dictate that decisions should be made that generate
    the greatest good for the greatest number of people, quan trọng là
    outcome.

    Organizational Behavior 4
    Moral right values: indicate that decisions should be made in ways that
    protect the fundamental rights and privileges of people affected by
    the decision.

    Justice values: dictate that decisions should be made in ways that


    allocate benefit and harm among those affected by the decision in a fair,
    equitable, or impartial manner.

    Code of ethics
    A code of ethics is a set of formal rules and standards, based on ethical
    values and beliefs
    about what is right and wrong, that employees can use to make appropriate
    decisions when the interests of other individuals or groups are at stake.

    Work attitudes
    Work attitudes are collections of feelings, beliefs, and thoughts about how to
    behave that people currently hold about their jobs and organizations.
    Consist of three components: affective, cognitive and behavioral.

    Job satisfaction
    Determinants of job satisfaction:

    1. Personality: Extraverts tend to have higher levels of job satisfaction than


    introverts.

    2. Values

    3. Work situations

    4. Social influence: Co-worker, family, culture, other reference groups

    Theories of job satisfaction:

    1. The facet model:

    2. Herzberg’s Motivator (intrinsic) and hygiene (extrinsic) needs: if


    motivator need is not met, they are not satisfied. If hygiene need is not
    met, employee is dissatisfied.

    → Dissatisfaction can lead to CWB (counterproductive work behavior) which


    is action to harm the organizations, employees and stakeholders including
    blackmail, bribery.

    Organizational Behavior 5
    Organizational commitment
    The psychological attachment that binds an employee to the organization.
    Components of OC:

    1. Affective commitment: Emotional attachment

    2. Continuance commitment: employees have invested in as sunk-cost


    commitment

    3. Normative commitment: one’s obligation to continue the employment, as


    moral commitment

    Additional job attitudes


    Job involvement: The extent to which employees are cognitively
    engaged in their jobs. (to a particular job)

    Work centrality: The degree of importance that work holds in one’s life.
    (work in general)

    Workaholic: An individual whose high drive to work and high job


    involvement become so intense that they result in work– life imbalance
    issues.

    Perceived organizational support: Employees’ global beliefs concerning


    the extent to which the organization values and cares about them.

    Work moods
    How people feel at the time they actually perform their jobs.
    Determined by personality, work situation, circumstances outside work.

    Emotions
    Intense, short-lived feelings that are linked to specific cause or antecedent.
    Emotions can feed into moods.
    Emotion labor includes feeling rules and expression rules.

    Session 4: Perception, Attribution, and


    the Management of Diversity

    Organizational Behavior 6

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