1.

Create New [Screenshot of your business partner's general information]

Customer
Ý Nhi (Sales
Representative US
East)

[Record]
Business Partner Number: 1003376
[Answer]
1) List out the 21 built-in incoterms in SAP. Which one is for sea
freight only?
=> 21 built-in Incoterms in SAP:

● EXW (Ex Works)

● FCA (Free Carrier)
● FAS (Free Alongside Ship)
● FOB (Free On Board)
● CFR (Cost and Freight)
● CIF (Cost, Insurance, and Freight)
● CPT (Carriage Paid To)
● CIP (Carriage and Insurance Paid To)
● DAP (Delivered At Place)
● DPU (Delivered At Place Unloaded)
● DFF (Delivered Free Freight)
● DAF (Delivered At Frontier)
● DES (Delivered Ex Ship)
● DEQ (Delivered Ex Quay)
● DDU (Delivered Duty Unpaid)
● DDP (Delivered Duty Paid)
● FOT (Free On Truck)
● FOB (Free On Board)
● FAS (Free Alongside Ship)
 ● CFR (Cost and Freight)
● CIF (Cost, Insurance, and Freight)

- Out of these, the Incoterms that are specifically for sea freight only are:

● FAS (Free Alongside Ship)

● FOB (Free On Board)
● CFR (Cost and Freight)
● CIF (Cost, Insurance, and Freight)
2. Create Contact [Create contact person who is the group leader. Screenshot of your
Person for
contact person general info]
Customer Ý Nhi
(Sales Person 1 US
East)

[Record] Contact Person Number: 1003440

[Answer]
2) Why do we have to create a business partner two times in the SD
case study but only one time in the MM case study?
=> In the SD case study, we have to create a business partner twice to
support different partner functions: once for the customer and once for the
company's contact person with the already created customer. With the
Materials Management case study, we only need to create a business
partner once the material management case study is on SAP. This is
because material management deals with the procurement and storage of
materials, and there is typically only one business partner involved in
these processes.
3) Does SAP understand that this contact person belongs to The Bike
Zone at this point? Elaborate your answer.
=> In this case, The Bike Zone does not understand that this contact
person belongs to the company. It just understands that this is an
individual customer although the role is Contact person. This is because
we do not add any information to prove that this person belongs to the
company. Therefore, SAP will not understand that the contact person
belongs to The Bike Zone because at that time.

3. Create BP [Screenshot of the relationship info]

Relationship
Ý Nhi (Sales Person
1 US East)
4. Create customer [Screenshot of inquiry overview]
request
Ý Nhi (Sales Person
2 US East)

[Record] Material Numbers: 1053

Inquiry Number: 10000044
[Answer]
4) Explain how Order Probabilities can be interpreted in real life.
=> Order probabilities can be regarded as the possibility that a client from
the firm would place an order for a specific product or service. This
probability can also enhance some strategies, such as Sales and
Marketing, which can use it to provide targeted marketing campaigns for
high-chance customers and generic messages for the lower ones;
Inventory management planning, which can use it to forecast demand and
determine the stock level for a season; and customer service, which can
use it to define the correct management strategies, such as the high
probability customers will receive priority calls for.
5. Create Customer [Screenshot showing your applied discount]
Quotation
Đỗ Khoa (Sales
Representative US
East)

[Record] Quotation Number: 20000034

[Answer]
5) What is the difference between the two types of discount used?
=> The difference between the two types of discounts (a $50.00 discount
on each Deluxe Touring bike and a 5% discount on the entire purchase) is
that the first only applies to one product, while the second applies to the
entire order. The first discount benefits customers who buy more Deluxe
Touring motorcycles, and the second discount benefits customers who buy
more other things.
6. Create Sales [Screenshot of standard order overview]
Order Referencing
a Quotation
Đỗ Khoa (Sales
Representative US
East)

[Record] Standard Order Number: 32

[Answer]
6) How many Order Types are there in SAP? Explain your
understanding of GR and BV.
=> There are 63 Order Types in SAP. BV and GR are named for cash
sales and goods returns. A cash sale is a sort of sales contract in which the
consumer pays for the items upon delivery and no invoice is necessary.
Goods receipt (GR) is the process of receiving products from a supplier.
Furthermore, it is a document that tracks the passage of products from a
client or vendor to a storage facility or plant. When items arrive, a GR
document is produced in SAP. The GR paperwork records the items
received, their amount, and the date of receipt.
7. Check Stock [Screenshot of your Stock Overview Basic List]
Status
Đỗ Khoa (Sales
Representative US
East)

[Answer]
7) List out what we have in stock at Plant MI00.
=> We have the Deluxe Touring Bike (black) and the Professional
Touring Bike (black) in stock at Plant MI00
8) Why do we need this step?
=> We need this step to ensure that we have enough stock to fulfill the
customer’s demand and avoid stockouts and overselling. If we don't check
stock status, we may oversell a product or item, which can lead to
customer dissatisfaction and lost sales. By checking stock status regularly,
we can plan for production and procurement more effectively and track
inventory levels and trends over time. This can help us make better
decisions about inventory management, pricing, and marketing. Finally,
we can identify potential problems early on, such as stockouts, slow-
moving items, and inventory shrinkage.
8. Track Sales [Answer]
Order
9) Explain your understanding of the info in Future Supply.
Trần Hiếu (Sales
Representative US => My understanding of the information in Future Supply is that it is a
East)
module that provides insights and guidance on how to optimize the supply
chain processes and performance in SAP. Future Supply in SAP will
cover topics such as:
- The major trends and factors impacting the future of supply chain
management, including digitization, customer centricity, sustainability,
and resilience.
- The most effective strategies and solutions for developing and
implementing a future-ready supply chain strategy, including integrated
business planning, demand-driven replenishment, intelligent logistics, and
network cooperation.
- The advantages and disadvantages of implementing a future supply
chain strategy, including increased customer satisfaction, lower costs,
more agility, and better visibility.
- Success stories and lessons gained from diverse sectors and
organizations who have used Future Supply in SAP to alter their supply
chain operations and results.

9. Start Delivery [Screenshot of Create Outbound Deliveries before AND after searching]
Process
Trần Hiếu
(Warehouse
Employee)
10. Track Sales [Screenshot of your Fulfillment screen]
Order
Trần Hiếu (Sales
Representative US
East)
11. Pick Materials [Screenshot showing your Goods Issue]
and Post Goods
Issue
Bằng An
(Warehouse
Supervisor)

[Record] Goods Issue Number: 4900038262

[Answer]
10) Explain your understanding of the Pick process.
=> Picking is the process of preparing or staging goods for delivery to the
customer, with particular attention to dates, quantity, and quality.
The picking process involves taking goods from a storage location and
staging the right quantity in a picking area where the goods will be
prepared for shipping.
Regardless of how Global Bike executes the picking process, we can
make settings in the system so that picking is carried out.
- Automatically when creating outbound deliveries
- Routinely at certain times
- Manually according to overviews of the day's workload that an
employee has requested
A picking status is recorded in each delivery item for the purpose of
scheduling and monitoring the picking process. This status indicates
where the item is in the picking procedure (picking has started for item A,
for instance).
In the system's standard settings, it’s a prerequisite for goods issues to be
posted before the item relevant for picking can be picked completely.
Therefore, the delivery quantity and picking quantity (picked quantity) for
outbound deliveries must be equal.
12. Check Stock [Screenshot of your Stock Overview Basic List]
Status
Bằng An (Sales
Representative US
East)

[Answer]
11) Explain the difference between the Stock Overview Basic List in
step 7 and step 12.
In step 7:

In step 12:
=> The report in step 12 shows the stock levels for the plant in Miami.
The inventory was reduced by the quantity for which the goods issue was
posted, which means Deluxe Touring Bike (black) (DXTR1053) and the
Professional Touring Bike (black) (PRTR1053) had been picked 5 EA and
2 EA correspondingly.
We obtain:
80 - 2 = 78 (EA)
100 - 5 = 95 (EA)
Therefore, in step 7, the total inventory is 180 EA, and in step 12, after
transporting 5 deluxe touring bikes and 2 professional touring cycles, the
inventory is reduced to 173 EA.
13. Create billing [Screenshot of your Invoice Overview]
document for
Customer
Bằng An (AR
Accountant)

[Record]
Invoice Number: 90000019
14. Display Billing [Screenshot of the billing document]
Document and Post
Customer Invoice
Ngọc Hiệp (AR
Accountant)

[Record] Billing Document Number: 90000019

[Answer]
12) What is the difference between Billing Documents and Customer
Invoice?
=> Customer invoices are a particular kind of billing document used to
bill customers for products or services that have already been provided or
performed, whereas billing papers are a broad word for any documents
used to bill consumers. In other words, customer invoices and other billing
document kinds including credit memos, debit memos, pro forma
invoices, and cancellation papers are all included in the larger category of
billing documents.
15. Post Receipt of [Screenshot of your journal entry]
Customer Payment
Ngọc Hiệp (AR
Accountant)

[Record] Journal Entry Incoming Payment: 1400000016

[Answer]
13) What event initiated this step?
=> This event can be generated by a customer's direct payment to SAP,
such as a customer making a direct payment to SAP through a bank
transfer or credit card payment, or a client using a third-party payment
processor through PayPal or Stripe that is integrated with SAP, or the
accounts receivable (AR) staff manually inserts client payments into SAP.
16. Review [Screenshot of the Document Flow for this sale]
Document Flow
Ngọc Hiệp (Sales
Representative US
East)

[Answer]
14) Based on G/L Document Flow, use T-account to represent
different postings from this sale.

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