Shruti

Shruti
Business Analyst
Mob: +1 (437) 433- 9184
ME-mail: [email protected]
Summary:
 Experienced Business Analyst with over 6 years of diverse experience spanning Retail,
Insurance, Telecom, and Banking industries.
 Proficient in navigating the Software Development Life Cycle (SDLC) phases including
Requirements gathering, Analysis, Design, Development, and Testing.
 Versatile in Agile, SDLC, Waterfall, and Scrum methodologies.
 Collaborative approach in working with both business and technical teams to deliver
tailored business process solutions aligned with enterprise objectives.
 Expertise in identifying project stakeholders, eliciting, analyzing, and documenting
requirements encompassing functional, non-functional, transitional, quality, and usability
aspects.
 Skilled in conducting various analyses such as Gap, SWOT, Cost-Benefit, ROI, Market,
and Acceptance Testing, leveraging strong analytical capabilities.
 Excellent verbal and written communication skills, adept at stakeholder engagement,
facilitation, problem-solving, negotiation, time management, and visual thinking.
 Motivated individual with a proven track record of adaptability and multitasking in
collaborative environments.
Work Experience:
Aviva Insurance, Toronto, ON

Feb 2021 – Present Business Analyst
 Orchestrated planning activities, synchronized schedules, managed task dependencies,
and tracked progress to facilitate seamless data migrations.
 Conducted interviews with project sponsors, analyzed documents, and collaborated with
clients to draft systems requirements aligned with approved business needs.
 Assessed vendor deliverables (SDS) to ensure compliance with systems requirements.
Developed and updated requirements specifications using standardized templates.
 Facilitated retrospective meetings at the end of each sprint to address challenges and
improve future sprints.
 Held daily defect status and progress meetings with the QA team, utilizing Clear Quest
for defect tracking and documentation.
 Monitored process flows, devised Business Process Verification Plans, and prepared user
test checklists for UAT Phase.
 Implemented change management (ITSM) processes to streamline handling of changes
and minimize impact on service quality.
 Collaborated with business users to define product feature requests, document
requirements, and translate them into functional and technical specifications, leveraging
UML and diagramming tools for business process modeling.
Home Depot, Toronto, ON
Nov 2019 – Jan 2021
Business Analyst
 Developed templates for project development documents tailored to the SDLC
methodology.
 Facilitated various sessions, including brainstorming, prototyping, and workshops, with
end users and stakeholders to gather requirements and obtain stakeholder sign-off on
priority assignments.
 Categorized business requirements into functional and non-functional segments.
 Translated business requirements into Use Cases and generated UML diagrams such as
Use Case diagrams, Activity Diagrams, and Sequence Diagrams using MS Visio.
 Conducted comprehensive analysis to capture existing processes, crafting state diagrams
for future state presentation and refining work sessions for process mapping.
 Produced "As Is" and "To Be" state diagrams for workflows, business rules, and other
process flow diagrams using MS Visio.
 Employed Gap analysis techniques to assess current technologies and identify necessary
enhancements to meet business needs in the end state.
 Prepared business impact documents, identifying regulatory or system changes, and
outlining change management and training requirements.
 Designed data flow models, conducted data modeling and workflow analysis, supporting
database architecture, and performed functional decomposition of requirements.
 Collaborated closely with the QA team, contributing to test plan and test case design to
ensure the final application meets user requirements outlined in the Acceptance Criteria
and Definition of Done. Engaged in Business Design reviews and executed User
Acceptance Testing (UAT) and API testing in the QA environment.
 Defined user acceptance test plans and devised test case scenarios specifically guiding
key end-users on testing the user interface design and application functionality.
Bell Canada, Toronto, ON

Jan 2018-Oct 2019
Junior Business Analyst
 Implemented a successful project using the waterfall methodology.
 Applied BA elicitation techniques, including interviews, document analysis, requirements
workshops, and workflow analysis.
 Conducted thorough interviews with SMEs and stakeholders to capture and document
requirements comprehensively, balancing both business and technical aspects for easy
review.
 Established and maintained a requirement traceability matrix to ensure alignment with
forward and backward traceability.
 Produced a Business Requirements Document (BRD) reflecting requirements captured in
JAD sessions, collaborating with stakeholders from various departments.
 Proficiently utilized Gliffy for process visualization.
 Acquired extensive experience in end-to-end research, business process mapping,
technical design analysis, and product development across the project lifecycle.
 Assisted the testing team with test plan and test case development for both manual and
automated testing.
 Provided regular management reports detailing project status, risks, action plans,
dependencies, and critical issues.
 Ensured precise adherence to functional specifications and architectural frameworks
during website development through collaboration with key IT personnel.
Education & Certifications:

• PG Diploma, Human Resources Management| Niagara College Toronto
• CSM- Certified Scrum Master
• IIBA Certification of competency in Business Analysis (CCBA)

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Shruti

Aviva Insurance, Toronto, ON

Bell Canada, Toronto, ON

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