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ITIL Maturity Model

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1K views8 pages

ITIL Maturity Model

Uploaded by

maureen.n.kimathi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Meet the

ITIL
Maturity
Model

Future-proof your success


What is maturity,
and why’s it so
important?
Maturity is a measure of an organization’s
ability to deliver predictable outcomes
including on-time delivery, productivity,
quality, compliance, and customer
satisfaction. Crucially, it has a proven
link to organizational success.
In short, the higher your ITIL
maturity score, the more
likely you are to achieve your
service management and
organizational objectives.
Additionally, ITIL Maturity
Model can create a useful
benchmark for you to
gauge the likely success of
any transformation or
improvement initiatives
you undertake.

2
What is the

ITIL Maturity Model is a


management maturity model
devoted to assessing and
improving the management of
an organization’s IT services.
It can focus on two things.
Firstly, the capability of an
organization’s IT service
management in terms of

management practices.
And secondly, the maturity
of its service value system
(including both governance
structure and management
system). It’s this part which
generates a maturity rating and
informs improvement planning.

3
What
As the ITIL framework is
the most widely accepted
approach to IT service

makes
management in the world
having been established over 30
years ago, the ITIL Maturity Model
has been developed by Axelos in

it unique response to popular demand for


an IT service management-focused
assessment product.
Although ITIL Maturity Model is
structured around some of the key
concepts from the ITIL framework, it can
be used for any service management
approach. What’s more, it’s easy to tailor and
can be deployed in a variety of ways to suit
the needs and focus areas agreed
by you and your consulting partner.
Unlike some maturity models, ITIL Maturity
Model looks at more than just process. Instead,
it looks across the entire service management
system, exploring the interactions between
process, tools, management information and
the competency of key personnel to give a truly
objective and integrated picture.
How does
it work?
You can choose whether you want
to focus on a Capability Assessment for
service management, which looks at a Example organization
choice of 34 management practices, maturity map
or a Maturity Assessment of your
service value system (including
your governance structure and 1 Initial

management system). 2 Managed

If you opt for the Maturity 3


Assessment, your current IT
4 Quantitative
practices will be assessed
against the five components 5 Optimizing

of the ITIL Service Value


system used by some CONTINUAL
IMPROVEMENT
of the world’s most 5

successful organizations. 4

But it’s more than 3

an assessment GUIDING 2 PRACTICES


tool. After revealing PRINCIPLES

where you 1

currently sit on
an increasing
scale of
maturity,
Continues over

GOVERNANCE SERVICE
VALUE CHAIN
your consulting partner can Comprehensive Assessment
advise you on exactly what you that looks at both capability
need to do to build in and maturity.
additional resilience and Validation of the rating
progress to the next level of achieved for each type of
maturity (where improved assessment is available from
quality and reduced risk await). Axelos.
It’s all designed to provide This independent verification
you with a service can really help you
management improvement differentiate your
roadmap that helps you organization when
prioritize your activities and responding to
resources. proposal requests
Alternatively, and for the most and bids.
holistic picture, you may wish
to undertake a
5 maturity
levels

1 2 3 4 5

INITIAL MANAGED DEFINED QUANTITATIVE OPTIMIZING

Unpredictable Managed on Proactive, Measured Stable


and reactive the tactical rather than and controlled
Work gets level reactive Organization The SVS is
completed but Planning and Organization- utilizes metrics optimized and
the purpose and performance wide standards from the the organization
objectives of the measurement provide guidance data driven is focused
service value take place, and across the service SVS to drive on continual
system (SVS) in objectives of value system. performance improvement.
scope are not the SVS in scope improvement
always achieved. are repeatedly initiatives and
achieved, but not predict future
in a standardized outcomes.
way.
Access The three forms of the
ITIL Maturity Model
(capability, maturity and

now
comprehensive) can only
be accessed via an approved
Axelos Consulting Partner.

Find an Axelos Consulting


Partner and assess your ITSM maturity
with the ITIL Maturity Model here.

Powering
Best
Practice

Copyright © Axelos Limited 2021 Interested in becoming an Axelos Consulting Partner? Find out more.

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