Apply Wizard Sales Guide This guide will give you step by step instructions to navigate Apply Wizard. There will be instructions for Entering a New Application, Filling out the Merchant Application, E-signing the Merchant Application and Creating a Pricing Template.
You should have received your log in credentials via email.
Once you are logged in you will see the Home Page in Apply You can also see the real-time status of each application as Wizard. defined below:
Draft: Still being filled out, not sent to the merchant, or
Within the main homepage, you'll find a comprehensive list waiting for the merchant to complete. of applications. On the far right, you'll have access to a set of Waiting on Merchant Signature: Waiting on the swift key options for efficient application management. merchant to sign the application. These options include archiving applications, generating PDF copies, uploading supplementary documents to Application: Still in the applications process. applications, making edits to applications, duplicating applications, and viewing application details. These quick Underwriting: Still in the underwriting process.
actions empower you to streamline your application
Boarding: Still in the boarding process. handling and boost productivity.
QA: Still in the QA process.
Post-Boarding: Still in the post-boarding process.
Sales Professionals that have oversight of other Sales Professional's accounts are listed as a "Primary Agent". The Sales Professional who sold the account will appear in the "Agent" column. There are additional folders for those Sales Professionals that oversee other Sales Professionals. These folders allow access to help manage those accounts.
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Entering a New Application
Select the “New Application” button to start a
new application.
Sales professionals have the flexibility to skip
specific sections when completing the application. This will however mean the merchant must complete the sections skipped by the sales professional. The merchant does not have the ability to skip any sections of the application.
Clicking this button will open
the "Merchant Information" section.
Complete the required merchant information.
Merchant DBA Name: Enter the Business Name.
Business/ Industry Type: Select the Industry type
for the business you are submitting.
Pricing Template: Select a template if one is
already created and saved. Otherwise, this section is not required to be filled in. Prompts will appear later in the application to enter the pricing and fees manually.
Contact First & Last Name: Enter the First and
Last Name of the Merchant. This should be the contact on the account that PAYARC will work with. Not necessarily the owner; however it could be.
Merchant Contact Email: Enter the merchant's
email address. This should be the email address of who PAYARC will work with on the account. This is also the email address that the application will route to for signature.
Once all fields are complete select "Save and
Continue".
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Select the merchant's pricing model in “Pricing” section. The pricing will auto-populate if templates are pre-made. (See instructions on page 13) If not, you will need to enter the pricing and transaction information as applicable into the proper fields.
**Consult your SCHEDULE A for pricing
floors and more information pricing the account.
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Verify the final pricing on the “Pricing Summary” section and select “Continue”.
Once you select “Continue” you will be
directed to the “Terminal Set Up Questionnaire” section where you will enter equipment information into the Terminal Set up Questionnaire. There will be 5 steps to this process. The Terminal Set Up Questionnaire is not required at this time but filling it out during this application entry process will greatly streamline the boarding process. After completing each step select “Save & Continue”.
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Step 1: Step 2:
Step 3: Step 4:
After finishing the Terminal Set up Questionnaire The merchant application link has a 30-day you will be able to send the Merchant Application to expiration. This information should be the merchant. The merchant will be able to continue communicated to potential merchants to ensure filling out their information and sign the completed timely submission of their application. application. If you opt to have the merchant fill out the rest of the application, proceed. The email address that was entered on the “Merchant Information” page for the merchant’s If you would prefer to fill the rest of the application contact email address will be the email address the out for your merchant, skip to the “Filling out the application will route to for signature. Merchant Application” section below. See page 14 for the instructions "Signing a **The pricing and merchant information section Merchant Application” with Adobe E-sign. must be filled out on the application prior to sending the application to the merchant. The merchant information and pricing information will then be locked down. The merchant will not have the ability to edit those fields.
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There are two ways to send the merchant the application.
(1) You may generate a link to the
application to email the merchant.
(2) Select “Send to Merchant to
Complete” and an auto generated email will be sent to the merchant.
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Filling out the Merchant Application
Skip this section if you opted to send the
merchant the application to finish.
If you prefer to fill out the entire
application for your merchant, select “Continue” on the “Send Merchant Application” section.
You will now be taken to the Transaction
Types section. You will need to fill in the “Transaction Types” on behalf of the merchant. Once complete select “Save & Continue”.
**For a merchant to be considered a
Card Present merchant they must have at least 70% of their transactions swiped.
Fill in the “Business Details” on behalf of
the merchant. Once complete select “Save & Continue”.
If a merchant has a website and takes
e-commerce transactions, this field must be completed to avoid unnecessary account pends during the underwriting process.
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Once you select “Save & Continue” you will be directed to the “Merchant Legal Information” section.
Fill in the open fields and then select
“Save & Continue”. The merchant’s Legal Information must be where the business is legally registered, not the billing address or physical location.
**At any point during the “Merchant
Application” you may stop and send the application to the merchant by selecting “Send to Merchant to Complete”.
Once you select “Save & Continue” you
will be directed to the “Transaction Information” section. Fill in the open fields and then select “Save & Continue”.
When setting up the Desired Description
Field, it's essential to consider what you want to appear on the customers' statements. This aspect is crucial because the accuracy and clarity of the information provided can greatly impact the number of chargebacks filed by customers who may not recognize or remember the merchant charge.
Amex ESA account number would be an
account number that the merchant has direct with Amex for processing. This is usually due to the processing volume being over 1 million per year or having a direct relationship with Amex. If the merchant does not have an ESA account number, PAYARC will apply for Amex for the merchant through the Opt Blue process.
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After selecting “Save & Continue” you will be directed to the “Signing Owners Information” section. Select “Add Principal Owner”.
Fill in the Principal Owner’s information
and then select “Add Owner”.
You will now see the “Owners
Information Summary” section. If the information is correct select “Continue”. If you need to edit the owner’s information, select edit and make the changes. Once changes are completed select “Continue”.
The ownership information must
include 51% of the company’s ownership. If any owners have more than 25% ownership they must also be entered in this section.
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Fill in the "Financial Information" section and select "Continue." GIACT is ran at this time to verify the bank account. If the bank account is not correct it must be updated.
*At any point of the “Merchant
Application” you may stop and send the application to the merchant by selecting the “Send to Merchant to Complete” button.
If the merchant will accept payments for
If the merchant has 30% or more Card Not products/services on their website they must Present (CNP) you will be prompted to fill out a enter the SSL provider in the Provider section. Questionnaire.
When the “Questionnaire” section appears, fill
in all the fields and select “Continue” until all 8 screens of the Questionnaire are complete.
Step 1: Step 2:
Step 3:
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Step 5: Step 6:
Step 7: Step 8:
This question is referring to 3D Secure.
3D Secure is an additional layer of identity verification,
before authorization on e-commerce transactions.
After the Questionnaire is complete, you will
land on the “Document Upload” section of the application.
Upload all required documents by selecting the
“Upload” button. The documents required will be based off the information that was collected through the application entries.
Once all documents have been uploaded, select
“Continue”.
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Please note that once an application is signed by the merchant and submitted no edits or document uploads can be completed through Apply Wizard. Additional documentation should be submitted through the pended link that underwriting sends via email.
After selecting “Continue” you will land
on the “Application Summary” section. This is a rollup summary and breakdown of each section of the application.
This section will outline the fields that
need completed before final submission.
If edits need to be made select the “Edit”
icon on each item to make the corrections. Once complete select “Send to Merchant to Complete”. This will generate an email to the merchant to sign an adobe pdf copy of the application.
Once the application is complete it will be
sent to the merchant to start the Merchant Engagement Process. The merchant application link has a 30-day expiration. This information should be communicated to potential merchants to ensure timely submission of their application.
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Signing a Merchant Application with DocuSign
An email will arrive to the merchant from
DocuSign, sent on behalf of PAYARC LLC, Sender: with the following details: [email protected]
Subject: If you do not receive an email within 10 Signature requested on minutes, please check your spam or junk "PAYARC Merchant Application – {Your DBA Name}.pdf" mail folder.
Open the email and locate the "Review
Document" button. Click on it to proceed.
After clicking the button, the DocuSign
link will open in the web browser. At the top of the screen, select "Continue" to initiate the signing process.
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Click "Start" located at the top left of the screen.
Enter full Name and initials and then click,
"Adopt and Initial".
Navigate to the next field by clicking the
"Next" button.
Once you have signed and initials all required fields
select "finish" at the top right of the screen.
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Creating a Pricing Template
Select “Pricing Template” and then
“New Pricing Template”.
Consult the Schedule A for pricing
floors and more information.
Enter a “Template Name”. Select a
“Discount Rate Program” then “Save & Continue”.
**If you are a Sales Professional that
oversees other Sales Professional's accounts, you can share with them the template by selecting “Share with all sub agents”.
If cash discount or dual pricing is
applicable, Bundled Rate/Blended must be selected.
Enter the rates in the “Edit Pricing
Template” and then select “Save & Continue”.
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Fill in “Other fees” and select “Save & Continue”.
Fill in “Monthly fees” and select “Save &
Continue”.
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Review the “Summary” of pricing fees. If you need to make changes, select “Go Back” and edit the fees. Otherwise it will auto save your template.
