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Policies and Schemes.
2) Grievance Redressal and Discipline; Mechanism and Processes, Discipline Management
including Domestic Enquiry, Role of Management and FunC1ions, Conflict Management and Resolution, Frauds in Banks, Risks attached to Delegation of Financial Powers; Precautions and Con1rols, need for a vig.ilance Dept in Banks, Diversity and Gender Issues, Dealing with the cases or Sexual harassment 3) Workers' Participation in Management, Experience of Employee Partlclpalion in Indian banking lndus1ry. Elective Paper - V: INFORMATION TECHNOLOGY Module • A: lntro<i.JCtiOII to Information Technology lmpaC1 of IT on Banking: Changing Financial Environment and rT as a Strategic Response Hardware (H/ W) • Software: (S/ W) System Software: Operating Systems (Desktop OS/ Server OS) Windows (Desktop/ Server)/ UNIX (H.P. Unix, Sun Solaris, Linux, IBMAIX) g
Computer Languaget • 1st Generation Languages (Assembly), 2nd Generetion (FORTRAN,
ALGOL, COBOL), 3rd Generation (C. C++, C# and JAVA etc.) and 4th Generation Languages (Clipper, Power Builder, SQL etc.) and 5th Generation Languages (Logic Programming Languages) Database Management System and Relational Database Management Systems (Oracle10g, MS SQL-2005, MySQL) Appllcatlon Servers (Oracle 10AS, BeWebfoglc, WebShare) Web Servers (US, Apache etc.) Web Browsers (IE 7.0, Firefox etc.) Appflcatlon Software: Packaged Soltwa,e, Custom built Software etc. Computer Networks, Equipment & Data Communication: Computer Networks: Network Layers, Topologies, Protocols, IP Address Mechanisms, LAN, WAN , VLAN, Intranet, Exiranet, Internet, Networ1< Equipment: Cables (BNC. Twisted Pair, Fibre Optics), Connectors, VOs, Patch Panel, Jack Panels, Network Racks. Data Communication: CLL, Leased Lines, MPLS, VPNS , ISDN, Satelllte Links, WI Fl, WI Max.• Network/ Security Equipment: Modems, Hubs, Swftchet, Bridges. Routers. Firewalls. NIDS, HIDS, IPS Module • B: Systems and Design Systems Design & An~s Data modeling, Endty Relationships, Generic Data Modeling, Semantic Data Modeling Nonnalizatlon (from 111 to 3rd and BCNF, ◄th & 5th t8Y8t ol normalization) Software Development Lite Cycle (SDLC) • Various phases of SDLC, In-house/ Out-sourcing, Software Project Management, Computer Aided Software Engineering (CASE) Tools. System Architecture: Cllen1e (Hardware/ Software), Servers (Hardware/ Software). Cllent Server Architecture, 3 Tier Architecture. N•Tler Architecture etc. Data Warehousing • Data Mining tools MIS and Organization Support Systems • DSS, EIS, GOSS. Groupware and Multimedia Business Intelligence • Expen Systems. Artificial Neural Networks (ANN) Grid Compu1lng. Virtuallzatlon and Consolidation. Modui. • C: App//cst/orl$ In BenJc/ng Centralized Banking Syslem/ Core Banking Sys1em/ System Administration, Database Administration, Application Server and Application Administration, Nelwor1< Administration. Domains. ISPS, Hosting, Data Downloads/ Uploads, Band widths, Data Centre, Dala Storage Devices, Data Backups/ Restora1lon, Disaster Recovery Centre Delivery Channels . ATM, EFTPOS. Phone Banking, lnlemel Banking, SMS Banking, Mobile Banking, Credit/ Debit Cards. Smart Cards E-Mails. SMS alerts E-commerce • Secure Electronic Transfer (SET), Payment Gateways (Cred~card/ Debit cards), Authenlication of payments etc. PKI • CCA, CA. RA, Digital Certificate, Digital Signature, Non -repudiation of Origin, Non- repudiation or Receipt. Service • Level Agreemenl Modui. - D: Security. Control$ and Gulde/Ines Threals to Information System: I) Physical (Insiders/ outslders) ii) Viruses, Worms, Trojan horse, Malwares, Software bombs, Phishlng, Spooling, Spamming, denial of service attacks etc. Information System Security Measuret, Policy, controls , ISO, 17799, BS7799. 184477, IS Audit, BCP/ DRP, IT Act 2000, Basel guidelines for E-banking, Various RBI Committee Repons on Information Systems, IT Service Delivery & Support: S8fVice level management practices, Operations management - work load scheduling, network services management, Preventive maintenance, Systems performance monrtorlng process tools, techniques, Functionality of hardware, software, data base, Drafting ol RFP. system specifications. SLAs. Capac.ity planning & monitoring, Change managemenl processes/ scheduled, emergency In configuration of p!oductlon systems, applicalion of patches, releases etc,. Incident & problem management practices, System resiliency tools and techniques - fault tolerance, elimination of single point of failure, clustering. 10