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It 3

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sundaram345
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Industrial Relations; Industrial Relations and Negotiations in the Indian Banking Industry,

Collective Bargaining Concepts; Bipartite Settlements in Banking, Employee Welfare;


Policies and Schemes.
2) Grievance Redressal and Discipline; Mechanism and Processes, Discipline Management
including Domestic Enquiry, Role of Management and Fundlons, Conflict Management
and Resolution, Frauds in Banks, Risks attached to Delegation of Financial Powers;
Precautions and Controls, need for a vigilance Dept. in Banks, Diversity and Gender
Issues, Deeling wilh lhe ceses of Sexual hereMment.
3) Workers' Participation in Management, Experience ol Employee Participation in Indian
banking industry.
Elective Paper· V: INFORMATION TECHNOLOGY
Module • A: lntrod.Jction to Information Technology
Impact of IT on Banking: Changing Financial Envirorvnent and IT as a Strategic Response
Hardware (H/ W) • Software: (S/ W)
System Software:
Operating Systems (Desktop OS/ Server OS) Windows (Desktop/ Server)/ UNIX (H. P. Unix,
Sun Solarls, Linux. IBMAIX)
II

Computer Lengueges • 1at Generetion Languages (Assembly), 2nd Generation (FORTRAN,


ALGOL, COBOL), 3rd Generation (C, C++, C# and JAVA etc.) and 4th Generation Languages
(Clipper, Power Builder, SQL etc.) and 5th Generation Languages (Logic Programming
Languages)
Database Management System and Relational Database Management Systems (Oracle10g,
MS SQL-2005, MySQL)
Application Servers (Oracle 10AS, BeWeblogic, WabShare) Web Servers (IIS, Apache etc.)
Web Browsers (IE 7.0, Firefox etc.)
Application Soltware: Packaged Software, Custom built Software etc. Computer Networks,
Equipment & Data Communication:
CompuIer Networks: Network Layers, Topologies, Protocols. IP Address Mechanisms, LAN,
WAN , VLAN, Intranet. Ex1ranet, Internet. Network Equipment: Cables (BNC, Twisted Pair, Fibre
Optics), Connectors, I/Os, Patch Panel, Jack Panels, Network Raoka.
Data Communication: CLL. Leased Lines, MPLS, VPNS , ISDN, Satellite L.lnka, WI Fl, WI Max.,
Network/ Security Equipment: Modems. Hubs, Switches, Bridges. Routers, Firewalls, NIDS,
HIDS, IPS
Module • B: Systems and Design
Syslems Design & Analysis Data modeling, Entity Rel81lonships, Generic Da18 Modeling, Semantic
Data Modeling Normalization (from 1st to 3rd and BCNF, 4th & 5th level of noonallzation)
Softwara Development Life Cycle (SDLC) • Various phases of SDLC, In-house/ Out-sourcing,
Software Project Management, Computer Aided Software Engineering (CASE) Tools. System
Archllecture: Clients (Hardware/ Software). Servers (Hardware/ Software). Client Server
Architecture, 3 Tier Archkacture, N•Tler Architecture etc.
Data Warehousing • Data Mining tools
MIS and Organization Support Systems • DSS, EIS, GOSS, Groupware and Multimedia
Business Intelligence • Expert Systems. Artificial Neural Networks (ANN) Grid Computing,
Virtualization and Consolidation.
Module • C: AppficatiomJ In Banking
Centralized Banking System/ Core Banking Sys1em/ System Administration, Database
Administration, Application Sarver and Application Administration, Networ11 Administration,
Domains, ISPS, Hosting, Data Downloads/ Uploads. Band widths, Data Centre, Data Storage
Devices. Data Bed<ups/ Restoration. Disaster Recovery Centre
Delivery Channels • ATM, EFTPOS, Phone Banking, Internet Banking, SMS Banking,
Mobile Banking, Credh/ Debit Cards. Sman Cards
E-Mails, SMS alerts
E•Commerce • Secure Electronic Transfer (SET), Payment Gateways (Credit card/ Debit cards),
Authentication of payments etc.
PKI • CCA, CA, RA, Digital Cenificate, Digital Signature, Non-repudiation of Origin, Non•
repudiation of Receipt.
Service • Level Agreement
Module • D: Security. Controls 811d Guidelines
Threats to information System: I) Physical (Insiders/ outslders) ii) Viruses, Worms, Trojan horse,
Malwares, Software bombs, Phishlng, Spoofing, Spamming, denial ol service atlecks etc.
Information System Security Measures, Policy, controls , ISO, 1TT99, BSTT99, 1$4477, IS Audit,
BCP/ DRP, IT Act 2000, Basel guidelines for E-banklng, Various RB I Committee Repons on
Information Systems.
IT Service Delivery & Suppon: S8fVice level management practices, Operations management •
work toad scnedullng, nerwork services management, Preventive maintenance, Systems
performance monijoring process tools, techniques, Functionality of hardware, soltware, data
base. Drafting ol RFP, system specifications, SLAs, Capacity planning & monlloring, Change
management processes/ scheduled, emergency in configuration of production systems,
application ol patches, releases etc., lnciden1 & problem management practices, System
resiliency tools and techniques • fault tolerance, elimination ol single point of failure, clustering.
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