BT Chapter 1-4
BT Chapter 1-4
Stakeholders
Agency Relationship:
Primary stakeholders:
They are the shareholders or the partners of the proprietor.
Their major stake/interest is the money invested in the
business.
Therefore, they expect a return on their investment so that
their wealth increases either in terms of growing profits or
increasing share value.
Secondary stakeholders:
All other parties apart from primary stakeholders who have a stake/interest in the
business fall under this category.
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Stakeholder Conflict
As the interests of different stakeholders may be widely different,
conflict between stakeholders may exist.
Potential for such conflict should be considered by managers while
policy setting
Managers must be prepared to deal such scenarios with their effecting
organization’s performance.
Most commonly occurring conflict is usually between managers and
shareholders. The relationship gets disputed when the managers’
decisions focus on maintaining the organization as a vehicle for their
managerial skills whereas the shareholders are pleased to see changes
which will enhance their dividend stream and increase the value of
their shares.
These conflicts can be seriously damaging to the company’s stability.
Shareholders may force resignations and divestments of
businesses
Managers may try to preserve their empire and provide
growth at the same time by undertaking risky policies.
Managers despite their willingness need to acknowledge that
the shareholders have the major stake as owners of the
company and its assets therefore focus shall be paid on profit
maximizations and increasing worth of the company’s shares
This may happen at the expense of long-term benefit of the
company resulting in hijacking of long-term strategic plans of
the company as focus is on a particular year profitability
compromising other prospects.
Conclusion:
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Chapter 2
Business Environment
Definition of Environment:
The environment can be described as everything which is beyond the
organizational boundary.
Elements of Environment:
Models:
There are three models which can be used to assess the environment for an
organization:
PESTEL Analysis
PESTEL Analysis:
Political:
Government policy has an impact on the legal system, the structure of the
economy, and some operational concerns.
Capacity:
Demand:
Emerging Industries:
Competition:
Regulations
Anti-discrimination legislation
Falling mortality rates mean more senior people—some of whom will work.
Workforce ageing:
Fewer young individuals may increase their cost. Since the late 1970s, 16-
year-olds joining the workforce have declined.
Determine catchment area labor force supply side trends (e.g., how many
school leavers? What is the local population growth/decline?).
Determine whether other businesses want your skills (e.g., if there are
several electronics companies in the area, they’ll want someone with similar
skills).
Family lifecycle
Social Class:
Society can be divided into broad groups, whose members share common
features, such as occupation, income level and education background. These
groups are known as social classes
Smaller, agile firms are trending. Flexibility and quickness are becoming
competitive advantages. IT has sped up complex operations and provided
instant feedback.
Span of Control
There is not universally ‘correct’ size for the span of control. The appropriate
span of control will depend on:
The ability of the manager. A good organizer and communicator will be able
to control a larger number. The manager’s workload is also relevant.
Reliance on IT
IT and Employment
Reduced hierarchy
Workplace flexibility
Outsourcing
Outsourcing is hiring a third party to perform certain tasks. Various
outsourcing alternatives allow for ‘in-house’ control. Outsourcing has pros
and cons.
Outsourcing Benefits
You learn new things. An expert company can share workers with multiple
clients. This allows the outsourcing company to capitalize on new
advancements without hiring or retraining personnel.
Internal management does not need to stay current or provide new ideas if a
third company handles IS/IT services. Thus, competitive advantage may be
neglected. Third-party innovations may be offered to competitors.
Margin: This is the amount which the customer is ready to pay over and
above the business costs. Thus, value activities and linkage management
create value.
Note
This is the amount which the customer is ready to pay over and above the
business costs. Thus, value activities and linkage management create value.
Linkages connect the activities of the value chain.
Activities in the value chain affect one another. For example, more costly
product design or better-quality production might reduce the need for after-
sales service.
Value Network
Value-added activities and links extend outside the organization. The cook
chooses the ingredients, but the farmer determines their quality. The chef’s
skills and the grower’s success in raising high-quality fruit are equally crucial
to consumer happiness.
Five competing forces define the industry’s profit potential (long-term return
on capital).
The Threat of New Entrants (and barriers to entry to keep them out)
Customers that value product quality are less price-sensitive, making the
industry more profitable.
Suppliers might raise pricing. Suppliers might raise prices for several
reasons.
Whether there are one or two industry leaders who can charge monopoly or
oligopoly prices.
Whether the suppliers have non-industry customers and do not rely on the
industry for most of their sales.
SWOT Analysis
External Appraisal
The following sources provide the legal framework within which organisations
operate:
a) Parliamentary laws
b) Government rules
c) Treaty commitments
d) Official regulations
e) International organisations.
Employment Law
Data Protection
Employment Law.
• Discrimination including equal pay for women to ensure employees are not
discriminated based on characteristics like gender, age, or ethnicity among
others.
Termination:
Businesses must make sure they follow the law when terminating an
employee’s job. Failure to abide by applicable legislation might result in the
following charges against the company:
Other employers think it’s crucial to treat their employees well and that the
regulations are just.
In the UK, employees have the option of bringing their employer before an
employment tribunal, an impartial body that seeks to settle disputes. An
employment tribunal will hear the employee’s complaint, and if they
determine that it is genuine, they may order the employer to do one of the
following actions:
Employees may also sue their employers in court, although the fees may be
too high.
The company’s reputation in the community and the marketplace may suffer.
Note: Remember that UK legislation won’t be covered in the test, but you still
need to be aware of best practices for health and safety.
Employer Duties
It must be made clear who will be in charge of making sure that issues are
resolved and regulations are followed.
Every work procedure must be secure.
They must provide risk and hazard information with other employers,
including those in adjacent buildings, site occupants, and all subcontractors
entering the property.
Employee Duties:
(c) Alert the employer to any circumstance that could pose a threat
(this in no way lessens the employer’s obligations).
Privacy
It was believed that the availability of electronic data about a person that
was erroneous or deceptive and that could be communicated to
unauthorised third parties at a rapid speed and low cost might readily cause
harm to that person.
The Data Protection Act of 2018 governs this subject in the UK at the
moment.
The (UK) Data Protection Act 2018 protects individuals about whom data is
held. Both manual and computerised information must comply with the Act.
The terms of the Act cover data about individuals – not data about corporate
bodies.
Data subjects are individuals who are the subject of personal data.
The UK Data Protection Act includes six Data Protection Principles with which
data users must comply.
Access: Individuals have the right to request information held about them
either verbally or in writing.
Erasure: This is known as the right ‘to be forgotten’. Data subjects may
request information held about them be destroyed.
Data portability: Data subjects can request to be sent the data held about
them so they can reuse it in a different service.
To object: Data subjects can object to the processing of their data. Where the
data is used in connection with direct marketing there is an absolute right to
object. Where the data is used for other purposes, this right can be refused if
there is a compelling reason to do so.
Automatic decision making and profiling: Other data protection rights are
granted to data subjects where data held about them is used to make
automated decisions about them, or where data evaluation about them is
automated.
Note: All the requests by Data objects shall be responded within one month
time period.
Data Security:
Security Dangers:
Using the Internet brings numerous security dangers:
We will now see those aspects of law and regulation which apply to
consumer protection, including contract law and the sale of goods. There are
different legislation dealing with these topics in different countries.
Contract Law:
For example: If you buy or sell a house, a contract is made and ‘exchanged’.
Consideration: the money that you give in exchange for the goods is referred
to as the ‘consideration’.
Offer and Acceptance: For a contract to take place, there must be agreement
between the parties. This requires an offer made by one party, acceptance
by the other party
When one party to a contract fails to carry out his part of the agreement, the
other party can take legal action against them for breach of contract. So if a
business has a customer who is failing to pay, they can take them to court.
An important area of contract law is the law concerning the sale of goods.
UK legislation also covers contracts where the supply of services is the major
part of the contract. For example, contracts of repair, where the supply of
goods may be incidental to the provision of a service.
Imagine that you are about to enter into a contract for the purchase of some
goods. What might you be concerned about?
You may want the goods delivered for a particular occasion or date.
Are the goods stolen, i.e. does the seller have a right to sell the goods?
You would expect the goods to be the same type and quality as the
description or any sample.
The goods should be of reasonable quality and suitable for their purpose.
The UK’s Consumer Rights Act 2015 (TSO, 2015) legislation covers these
matters and a number of other important issues. We will use UK legislation
as an example in the following sections. Its provisions are regarded as
implied terms of most contracts for the sale of goods.
Fitness of the goods for the purpose for which they are supplied
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Macroeconomics
The income of firms is the sales revenue from the sales of products and
services.
Firms must pay households for the factors of production (this often implies
that firms pay salaries to household members).
Households earn income against their labour service which enables firms to
provide goods and services. The income earned is used as expenditure on
these goods and services that are made.
The total sales value of goods produced should equal the total expenditure
on goods, assuming that all goods that are produced are also sold.
The amount of expenditure should also equal the total income of households,
because it is households that consume the goods and they must have
income to afford to pay for them.
Note : Changes in behavior of one of the components of the circular flow (for
example, investment) can lead to significant changes in economic
performance as a whole
Investment levels
Inflation
Savings
Confidence
Interest rates
Exchange rates.
Inflation and unemployment harm the economy. To know how these problem
arise we need to learn aggregate demand, aggregate supply, and how they
affect national income and prices.
Aggregate Demand:
The aggregate demand for goods and services is made up of various circular
flow components like Consumption, investment, government expenditure,
and exports-imports. The aggregate demand curve is the total of all
individual and corporate demand curves in a country’s economy.
Aggregate supply:
The aggregate supply refers to the ability of the economy to produce goods
and services.
Price increases will increase aggregate supply and boost sales as it’s
profitable to sell at higher prices hence encouraging to produce more.
Graph below shows the aggregate supply curve’s left-to-right slope and
short-term stability.
Where the aggregate demand curve meets the aggregate supply curve, the
economy’s total demand and supply are equal. This is known as equilibrium
level of national income
Note that the graph highlights the fact that a change in either the aggregate
supply or demand will have an effect on the price level and the national
income. Assuming that employment levels are related to national income
levels, the model shows how unemployment and inflation (a change in price
level) could arise
Say, for example, that the equilibrium level is currently where national
income = Y0 and price = P0.
The new equilibrium would be where national income = Y1 and where price
= P1.
If, on the other hand, consumer confidence increased (for example due to
more access to affordable credit), consumers would buy more (an increase in
demand) and so the new equilibrium would be where national income = Y2
and price = P2.
If full employment is one of a nation’s economic policy goals, then the ideal
equilibrium level of national income is when AD and AS are in balance at the
full employment level of national income, without any inflationary gap, or
when aggregate demand at the current price levels is precisely sufficient to
encourage firms to produce at an output capacity where the nation’s
resources are fully utilised.
Inflationary gaps
A shift in demand or supply will not only change the national income, it will
also change price levels.
Deflationary gap
Stagflation
Business cycles or trade cycles are the continual sequence of rapid growth in
national income, followed by a slowdown in growth and then a fall in national
income (recession). After this recession comes growth again, and when this
has reached a peak, the cycle turns into recession once more
Recession
Recovery
Depression
Boom
The economy looks bad, business and consumer confidence is low, and
investment is low. Without aggregate demand boost, the economy will enter
a complete downturn and reach point B known as depression.
Recovery raises production above its trend path to point D in the boom
period. The boom will maximise capacity and manpower. This may produce
bottlenecks in sectors that cannot fulfil demand, such as lack capacity,
competent staff, or crucial inputs. Thus, price hikes in order to meet rising
demand. Most companies will benefit.
For instance, if prices doubled while you were still in debt for $1,000, the true
amount of your loan would have been half. In general, those who have
economic clout benefit from inflation at the cost of the weak, especially
those on fixed incomes.
If a nation has more inflation than its key trade partners, its exports will be
costly and imports inexpensive.
Need to aim for stable prices is the resource cost of frequently changing
prices.
Customers may also have to spend more time making price comparisons if
they seek to buy from the lowest cost source.
Some theorist arguments that Inflation may hurt economic development and
investment.
Consumer price indices may be used for several purposes, for example
Retail Prices Index (RPI). The RPI measures the percentage changes month
by month in the average level of prices of the commodities and services,
including housing costs, purchased by the great majority of households in
the UK.
The items of expenditure within the RPI are intended to be a representative
list of items, current prices for which are collected at regular intervals.
Since 2003, the Harmonised Index of Consumer Prices (HICP) has been used
as the basis for the UK’s inflation target. The UK HICP is called the Consumer
Prices Index (CPI).
This term is used to refer to the RPI adjusted to exclude mortgage costs and
sometimes other elements as well (such as the local council tax). The effects
of interest rate changes on mortgage costs help to make the RPI fluctuate
more widely than the underlying rate of inflation.
RPIX is the underlying rate of inflation measured as the increase in the RPI
excluding mortgage interest payments.
Another measure, called RPIY, goes further and excludes the effects of sales
tax (VAT) changes as well
Causes of inflation
Unemployment
If the flow of workers through unemployment is constant then the size of the
unemployed labour force will also be constant.
Redundancies
Lay-offs
Others (for example, carers) rejoining the workforce but having no job yet
Loss of Human capital: The jobless worker would progressively lose its skills if
there is unemployment since skills can only be maintained by employment.
Social costs: Social issues such as emotional pain and misery are brought on
by unemploymen and it’s also possible that crime rates—such as theft and
vandalism—will rise.
Causes of Unemployment
Job creation and reducing unemployment may usually mean the same thing
however it’s possible to create more jobs without reducing unemployment.
This can happen when there is a greater number of people entering the jobs
market than there are new jobs being created.
The government also has several ways to generate jobs and decrease
unemployment.
Other measures may focus to lower real wages to market clearing levels.
Abolishing closed shop agreements, which restrict certain jobs to trade union
members
The growth in potential output (in other words the aggregate supply)
These factors should move in step with one another as discussed previously.
Potential growth
The causes of growth in output are the determinants of the capacity of the
economy (the supply side) rather than actual spending (the demand side),
and are as follows.
There may be increases in the amount of resources available.
Land and raw materials. Land is virtually in fixed supply, but new natural
resources are continually being discovered.
Labour (the size of the working population). The output per head will be
affected by the proportion of the population which is non-working.
The same amounts of the factors of production can produce a higher output.
Capital saving: technical advances that use less capital and the same
amount of labour per unit of output
Neutral: technical advances that require labour and capital in the same
proportions as before, using less of each per unit of output
Labour-saving: technical advances that uses less labour and the same
amount of capital per unit of output
Technological progress may stimulate growth but at the same time conflict
with the goal of full employment.
Advantages
Disadvantages
Growth uses natural resources quicker. Without growth, resources would last
longer.
Economic activity causes pollution like acid rain and nuclear waste.
Unable to adapt to new skills and training, some people may not find work in
the growing economy leading to Structural unemployment.
The problem with trying to satisfy these objectives is that when any are
satisfied, they invariably cause problem with the others.
Government spending
Public sector investment may take longer (health) or have less economic
rewards (education) than private sector investment.
Fiscal Policy
Higher taxes might pay for this additional expenditure, the private sector of
the economy would spend less as a result of decreased after-tax income.
Government borrowing may also be used to pay for the increased
expenditure. Governments are also capable of borrowing money for
expenditure.
By lowering taxes and giving businesses and people more after-tax income to
spend (or save), it may indirectly raise demand.
Another option for funding tax reductions is for the government to borrow
additional money.
Expenditure changes and tax changes are not mutually exclusive options, of
course. A government has several options:
When the government is injecting money into the economy, this is known as
expansionary policy.
Functions of taxation
Note:
This is due to their argument that a rise in the money supply would result in
higher prices and earnings, which will then boost demand for money to
spend.
The initial short-term impact of such a strategy would be unknown for three
reasons.
There may be a delay before action is taken. For instance, it takes time to
reduce government expenditure, which makes it difficult to utilize reduced
government borrowing as a monetary policy tool.
Controlling the money supply may take some time to change people’s
expectations of inflation and wage demands.
Companies and people will pay more to borrow if interest rates climb.
If businesses think the rise is permanent, investment returns will drop and
plans may be cancelled.
Sterling will appreciate due to rising interest rates. This will raise export
prices, discouraging purchases. To avoid ‘import-cost-push’ inflation and
safeguard the balance of payments, this may be important. E.g. BMW sold
Rover because of this impact, which UK manufacturers have complained
bitterly.
Lower exchange rates make exports cheaper to foreign purchasers and more
competitive. Imports will become more costly and less competitive with
domestic firms. Thus, a lower exchange rate may boost exports and reduce
imports, benefiting a home economy.
Higher exchange rates make exports more expensive and imports cheaper.
Inflation should fall when the exchange rate increases and imports become
cheaper. However, a falling currency rate raises import prices and local
inflation.
Note:
© A lagging indicator, you will have guessed, is one which ‘lags behind’ the
economic cycle.
(a) Low interest rates or no credit restriction may promote bank lending
and economic demand.
(a) High interest rates may discourage borrowing and restrict economic
expenditure.
How can monetary policy assist the economy though it’s putting brake on
inflation?
Higher wages from regulated money supply increase will allow people to buy
more production.
The balance of payments
Trade in goods
Income
Trade in services
Transfers
(a) Public sector payments to and receipts from overseas bodies, such as
the EU. Typically these are interest payments
Capital account balance is made up of public sector flows of capital into and
out of the country, such as government loans to other countries.
Note
Do not equate a trade surplus or deficit with a ‘profit’ or ‘loss’ for the country.
A country is not like a company and the trade balance has nothing to do with
profits and losses.
Current account deficits are arguably the most evident. Imports exceed
exports in a deficit nation. This has two outcomes.
It may borrow more overseas to meet the current account deficit, such as by
enticing foreign investors to buy the government’s gilt-edged securities.
If a country has a surplus on the current account year after year a country
may invest its annual current account surplus overseas or add it to
government reserves resulting in strong BOP. However, if a big trading nation
like Japan enjoys a constant current account surplus, other nations must be
in deficit. These other nations may run down their official reserves, perhaps
to nothing, and borrow as much as they can to pay elsewhere, but ultimately
they will run out of money and be unable to pay their obligations. Thus,
importers may face political pressure to impose taxes or import limits.
The first two are expenditure switching policy that shift resources from
imports to domestic goods, while the final is an expenditure reduction policy.
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