Users' Guide, LN LabSoft -

Local and Network Installation

 Users' Guide, LN LabSoft -
Local and Network Installation

Contents

Preface .................................................................................................................................... 3
Name and address of manufacturer ........................................................................................ 3
1 Legal information .................................................................................................................. 4
1.1 Liability limitations.............................................................................................................. 4
1.2 Copyright/authorisation ...................................................................................................... 4
2 Local installation ................................................................................................................... 5
2.1 System requirements ......................................................................................................... 5
2.2 Before starting ................................................................................................................... 5
2.3 Installing the software ........................................................................................................ 5
2.4 Running LabSoft .............................................................................................................. 14
3 Network installation ............................................................................................................ 18
3.1 System requirements ....................................................................................................... 18
3.2 Before starting ................................................................................................................. 18
3.3 Installing the server ......................................................................................................... 19
3.4 Installing a client .............................................................................................................. 29
3.5 Testing the network installation........................................................................................ 34
3.6 LabSoft Manager ............................................................................................................. 38
4. Error Messages and Faults ................................................................................................ 39
 Users' Guide, LN LabSoft -
Local and Network Installation

Preface

These software installation instructions are written to be read, understood and complied with in every respect by
persons intending to use the training system.

These software installation instructions describe the installation of LabSoft at a single workplace computer (local
installation) or in a local computer network (LAN). An existing LAN is assumed and its construction is not dealt with
here.

A local network can be set up as a peer-to-peer configuration (e.g. classroom network with teacher and students' PC
workplaces) as well as in a client-server architecture (central server and network connections in the classrooms). The
training courses are each installed on a central server (PC). The results achieved by the users can also be saved in
the central server. This provides a central administration of the courses and the user on a single computer. Access to
the courses and the administration can be made from any computer (clients) in the network.

For that reason, these software installation instructions must be read through carefully. Only the information in these
software installation instructions can prevent errors and ensure faultless operation.

Name and address of manufacturer

Manufacturer and servicing

address

LUCAS-NÜLLE GmbH
Siemensstr. 2
D-50170 Kerpen

Tel.: +49 (0) 22 73 5 67-0

Fax: +49 (0) 22 73 5 67-30

www.lucas-nuelle.com

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1 Legal information

1.1 Liability limitations

LUCAS-NÜLLE GmbH accepts no liability for any damage occurring due to the following:

 Inappropriate or incompetent use

 Irresponsible or incorrect assembly and/or commissioning by operators or third parties
 Subsequent modifications by operators or third parties
 Natural wear and tear
 Negligent or incorrect handling, servicing or maintenance
 Actions not in keeping with the instruction manual
 Use of inappropriate materials

1.2 Copyright/authorisation

The making of copies, including extracts, is expressly permitted to users of the training system,
but only for internal use in connection with the operation of the equipment.

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 Users' Guide, LN LabSoft -
Local and Network Installation

2 Local installation

2.1 System requirements

PC:
Operating system: Microsoft Windows® 10 or 11
Hardware:
As recommended in the Microsoft specification for the relevant operating system plus:
 At least 8 GB RAM (16 GB recommended)
 1 free USB connection when installing from USB drive
 At least 1 free USB connection for the LN training system
 At least 50 GB free hard disc space, 100 GB is recommended for the installation of
LN LabSoft and courses

2.2 Before starting

With local installation, all Labsoft components (LN LabSoft, learning programs and user data) are
installed on the same computer. The computer is autonomous, and you can work with LabSoft at
any time even without a network connection.

Ensure that you have the necessary permissions on the computer for the installation.
Administrator rights are required for the installation. Consult your system administrator to obtain
the rights necessary.

2.3 Installing the software

For the installation, you need an installation medium belonging to the order (USB drive or
download folder). The installation medium contains the software belonging to your order. This
includes all LabSoft courses as well as any other Lucas-Nülle software required for the training
systems. Alternatively, the LabSoft courses also include installation media with LabSoft and the
respective course. With these, the LabSoft installation is carried out in the same way.

Note: Setup first starts the installation of LabSoft and the courses and then automatically installs
any other software that may be included in the order.

1. When using the USB device, insert it in a free USB port. Select the drive with the
installation medium or the download folder in the "Windows Explorer" and start the
installation wizard by double-clicking on the file "setup.exe" in the root directory of the
installation medium.

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Local and Network Installation

Note: If the user management window is displayed, simply click "Yes". If the account you are
using does not possess administrator rights, you will also need to enter a user name and
password for an account which does.

Important note: DO NOT reboot during the entire installation, even if prompted to do so.
Do not reboot until the installation of all software is complete.

2. Select the language preferred for the installation of the software and click "Next".

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Local and Network Installation

Note: The language selection refers to the language of the course to be installed. The LN LabSoft
program is basically installed with all available languages.

3. Click "Next" to proceed with the installation. Read the information in the next window. It
contains notes on the installation instruction on the installation medium and how to load
the master solutions. In addition, you will find the General Conditions of Use (GCU) for
LabSoft. To proceed with the installation, you have to acknowledge that you have read the
installation instructions.

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Local and Network Installation

4. Click "Next". In the next window, select the type of installation. Select "Typical" for a
standard installation. Select "Custom" if you wish to change the paths for the installation
of the program components (recommended).

Note: The selection window for the type of installation is displayed only upon initial installation of
LabSoft on a PC. If LabSoft is already installed and it is only additional courses which need to be
installed, the setup wizard detects the existing installation and installs the components using the
same type specified with the first installation of LabSoft.

Important note: In the "Typical" form of installation, the program components (the LabSoft
program, the courses and the user data) are located in the folder "C:\Program Files (x86)".
For subsequent operation of LabSoft, it is important to ensure that all Windows users who
wish to work with LabSoft have read access to the directories with the course data and
read and write access to the directories with the user data. In the standard settings for
Windows, administrator rights are required for write access to data in "C:\Program Files".
Therefore, these rights need to be set for the user by the system administrator.
Alternatively, using a custom installation, the course and user data can be installed to a
different directory (recommended).

Important note: In the lower selection box, you can specify Windows users who may
access the LabSoft installation. Select "Everyone who uses this computer (all users)" to
enable all users who work on this computer under Windows to use the program.

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5. Click "Next". If you have selected the "Custom" installation type, the window for defining
the installation paths appears. Select the folders for the installation of the various
components. In the installation type "Typical" the window does not appear (continue with
step 6).

Note: The folder for the program files should not be changed. The folders for the courses, user
data and configuration file should be placed in any folders outside the program directories
(C:\Program files, C:\Program files(x86)).

6. Click "Next". In the following window, select the components to be installed. The LabSoft
program and all existing courses are preselected. Optionally, the LabSoft Classroom
Manager can also be installed on the instructor's computer (not recommended for local
installation).

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Local and Network Installation

Important note: Do not install the Classroom Manager program at the standard
workstations. The Classroom Manager is intended for use by instructors only.

Note: The LN Classroom Manager program package is a purchasable, optional add-on software
for the instructor, which is designed for the operation of LabSoft in a network environment (see
page 18ff). Operation of most programs requires the USB dongle included with Classroom
Manager. The Classroom Manager's Manager and Reporter programs are used to administer the
system and to display progress. Therefore, these Classroom Manager programs are available to
all users (no USB dongle required). Classroom Manager should only be installed on the
instructor's computer or accessible only to the instructor. The other Classroom Manager programs
can be used to create courses, questions and assignments and exams for LabSoft, among other
things.

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Local and Network Installation

7. Click "Next". The next window starts the installation. Click "Back" if settings previously
made are to be changed. Click "Next" again to start the installation. The installation
process may take a few minutes.

8. After this, the drivers for the LN training systems will be installed. During installation, a
windows security prompt may be displayed. Click "Install" to install the software for the
equipment and continue the installation.

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Local and Network Installation

9. When the installation has finished, the next window is displayed. Click "Finish" to complete
the installation.

10. After the installation of LabSoft and the courses is completed, the other software belonging
to the order will be installed automatically. Click on "OK" in the following window so that
the installation of any other programs that may be present is carried out. Instructions for
the installation of the further programs may be found in the respective operating manuals.

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Local and Network Installation

Important note: DO NOT reboot during the entire installation, even if prompted to do so.
Do not reboot until the installation of all software is complete.

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 Users' Guide, LN LabSoft -
Local and Network Installation

2.4 Running LabSoft

Type "LN LabSoft" in the search box on the Windows taskbar. Then click on "LN LabSoft" to
start the program.

Note: Alternatively, you can also call up and start Labsoft from the list of installed programs via
the "Start" button in your Windows taskbar.
Start  All apps  LN  LN LabSoft

Note: In addition to the LN LabSoft program version, the previous version "LabSoftX" is also
installed for compatibility reasons. This may still be required for the operation of older courses.
LabSoftX does not appear in the Windows start menu. The program can be started by double-
clicking the file LabSoftX.exe. After installation, the file can be found in the directory
"C:\Program Files (x86)\LN\LabSoft\", provided the path was not changed during installation.

After starting LN LabSoft, the login window appears first. Click on "Create new account..." in the
login window to register as a new user.

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Local and Network Installation

In the next window, enter a user name, for example "test" and optionally a password for this
user.

Note: For the user name, LabSoft does not differentiate between upper and lower case letters.
The password distinguishes between upper- or lower-case letters. Letters, numbers or special
characters can be used.

Then click "Register".

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Local and Network Installation

After that LabSoft starts with the dashboard and shows the installed courses. For starting a course
click on the tile of the desired course.

The first course page now appears in the main window and the structure of the course on the
left. On the right-hand side, you will find the instruments and other controls.

To switch to another course page, click the back-forward button at the bottom of the page or select
a page from the tree. Go back to the Dashboard if you want to switch to another course.

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Local and Network Installation

The following window is displayed when an instrument is called and no LN training system is
connected to the computer.

Click "Simulation". LN LabSoft then opens the instrument without any support for a training
system. Measurements using the virtual instruments are then not possible.

Note: The window is also displayed if the driver for the connected training system has not
been installed.

Note: Information for operating LabSoft and the instruments will be found in the online
help (menu option Help).

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Local and Network Installation

3 Network installation

3.1 System requirements

Network drive (File share):

Operating system: Microsoft Windows® 10, 11 or corresponding server operating systems
Hardware:
As recommended in the Microsoft specification for the relevant operating system plus
 Suitable network adapter for the LAN connection
 Free USB port for the installation (at the installing computer)
 At least 50 GB (100 GB recommended) of free hard disc space for the installation of the
courses
Note: A NAS (network attached storage) or a computer with a Linux operating system can also
be used as a network drive. Notes for the installation in a network with a Linux-based server will
be found in the section, "3.3 Installing the network drive"
Client (workstation):
Operating system: Microsoft Windows® 10 or 11
Hardware:
As recommended in the Microsoft specification for the relevant operating system plus:
 Suitable network adapter for the LAN connection
 At least 8 GB RAM (16 GB recommended)
 1 free USB connection when installing from USB drive
 At least 1 free USB connection for the LN training system
 At least 10 GB of free hard disc space

3.2 Before starting

The network installation of LabSoft offers many advantages when working with LabSoft and is the
recommended variant of the installation. With this installation, the LabSoft courses, the system
configuration data and the default storage location for the user data are installed on a central
computer in the network. This has the advantage that users can later log on from any workstation
and the instructor can manage the LabSoft installation centrally with Classroom Manager. Only
LabSoft and, if necessary, other programs for controlling the training systems are then installed
on the workstations (clients).

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Local and Network Installation

Ensure that you have the necessary permissions at the computers in your network for the
installation (network drive and clients). Administrator rights are required for the installation.
Consult your system administrator to obtain the rights necessary.

Before the installation, consider where (in which directories on the network drive) the course and
student data are to be saved.

Important note: For later operation of LabSoft, it must be ensured that the clients (student
PCs) have permanent read access to the directories with the course data, as well as read
and write access to the directories with the user data. If necessary, these rights must be
enabled by the network administrator.

Access rights to server

Course data User data Configuration file

Client (teacher) Read and write Read and write Read and write

Client (student) Read Read and write Read

The following sections "Installing the network drive" and "Installation a client", assume that the
network drive is present and available in the LAN (with drive letter or computer name ("UNC
name")).

3.3 Installing the network drive

Start the network installation by installing the network drive. For the installation, you need an
installation medium belonging to the order (USB drive or download folder). The installation
medium contains the software belonging to your order. This includes all LabSoft courses as well
as any other Lucas-Nülle software required for the training systems. Alternatively, the LabSoft
courses also include installation media with LabSoft and the respective course. With these, the
LabSoft installation is carried out in the same way.

Important note: If possible, use a client PC for installing the data on the network drive. In
this way, you can ensure that with the installation, the correct paths (towards the courses,
user data folder) are saved in the LabSoft configuration file. Also, at the same time, you
can install the LN LabSoft program and the other software on this client PC.

Note: You must start installing the software on the network drive because for installation
on the clients, the configuration file for LabSoft needs to be present on the network drive
already.

1. When using the USB device, insert it in a free USB port of the computer from which you
wish to carry out the installation of the network drive. This can be any computer (client)
within the network. Select the drive with the installation medium or the download folder in

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Local and Network Installation

the "Windows Explorer" and start the installation wizard by double-clicking on the file
"setup.exe" in the root directory of the installation medium.

Note: If the user management window is displayed, simply click "Yes". If the account you are
using does not possess administrator rights, you will also need to enter a user name and
password for an account which does.

2. Select the language preferred for the installation of the software and click "OK".

Note: The language selection refers to the language of the course to be installed. If the courses
are to be installed in an additional language, the installation must be run again with the desired
language. The LabSoft program is basically installed with all available languages.

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Local and Network Installation

3. Click "Next" to proceed with the installation. Read the information in the following window.
It contains notes on the installation instruction on the installation medium and how to load
the master solutions. In addition, you will find the General Conditions of Use (GCU) for
LabSoft. In order to proceed with the installation you have to acknowledge that you have
read the installation instructions.

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Local and Network Installation

4. Click "Next". In the following window, select the type of installation. Select "Custom" for
installation on the network drive.
In the lower selection box, you can specify Windows users who may access the LabSoft
installation. Select "Everyone who uses this computer (all users)" to enable all users who
work on this computer under Windows to use the program.

Note: If the installation is made from a computer which will later be used as a "client PC“, then
"All users" needs be selected. If "Only for me" is selected, only the current user of Windows
(whoever made the installation) can access the program.

Important Note: The selection window for the type of installation is displayed only upon
initial installation of LabSoft on a PC. If LabSoft is already installed on this computer, the
setup wizard detects the existing installation and installs the components in accordance
with the type specified upon initial installation of LabSoft. The following pane is also
skipped. To reinstall fully, the old version of LabSoft and all courses need to be deinstalled
using the Windows control panel (Add/Remove Software) before a new installation can be
started.

5. Click "Next". In the next window, you can now specify the path for the program components
to be installed.

Important note: The paths to the directories on the network drive can be specified in
various ways, by stating a drive letter or via so-called "UNC paths" (or using the IP address
of the computer).
If the path on the network drive was assigned using a drive letter, then click on the field
after the path to select the drive required and the directory in the network.

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Local and Network Installation

If the path on the network drive was specified using a "UNC path" (recommended), then
the path must be directly entered in the window.

Example of "UNC-path":
\\drive name\directory name\course directory

Both forms of path specification are allowed, the advantage of the "UNC" method being
that the network drive on a local network has the same name for all clients. If the path
specification is given with a drive letter, the letter for the respective drive may be different
on another client. This can lead to errors in network operation of LabSoft. If drive letters
are used in the path specifications, it must be ensured that all clients use the same drive
letter for the network drive and therefore the same path for the program components. The
individual components can also be located on different drives.

The following paths should be given:

Folder for program files: Enter the folder for the LN LabSoft program here. Default is the location
for 32-bit application programs on the local hard disk of the client PC. This should be applied as
it is.

Folder for courses: Select the directory on the network drive where the courses are to be
saved.

Folder for user files: Select the directory on the network drive where the user data for LabSoft
is to be saved.

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Local and Network Installation

Folder for configuration file: Select the directory on the network drive where the configuration
file for LabSoft ("LabSoft.config“) is to be saved.

Important note: Make a note of the path for the configuration file. This needs to be entered
for installations on other clients.

Important note: All clients must have the necessary rights for accessing the files on the
server (see also: 2.2 Before starting).

Notes for using Linux servers

As an alternative, a server using a Linux operating system can also be used for saving the course
and user data. To allow the Linux server to provide the necessary services for the Windows
clients, a so-called Samba server (software) needs to be installed on the server and configured.
Client access rights to the data saved on the server needs to be provided under Windows, as well
as in the configuration of the Samba server. The installation of the Samba server depends on the
Linux operating system in use, details of which will not be included in this users' guide.

Important note: Installation of the server from a Windows client is mandatory, since the
installation wizard (Windows) will not start on a Linux system.

Important note: When using a Linux server, the paths must be entered in the form of
UNC specifications. Also it is necessary to add a "file" entry before the path for the course
directory. If paths cannot be specified this way during installation, the entry can be made
afterwards with the aid of the LabSoft Manager (see section 3.6).

Example for UNC-path and Linux Server:

file:\\server name\directory name\course directory

6. Click "Next". In the following window, select the components to be installed. The LabSoft
program and all existing courses are preselected. Optionally, the LabSoft Classroom
Manager can also be installed. If the installation is performed from the instructor's
computer, Classroom Manager should be installed as well.

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Local and Network Installation

Important note: Do not install the Classroom Manager program at the standard
workstations. The Classroom Manager is intended for use by instructors only.

Note: The LN Classroom Manager program package is a purchasable, optional add-on software
for the instructor, which is designed for the operation of LabSoft in a network environment.
Operation of most programs requires the USB dongle included with Classroom Manager.
Classroom Manager's Manager and Reporter programs are used to administer the system and to
display progress in courses. Therefore, these Classroom Manager programs are available to all
users (no USB dongle required). Classroom Manager should only be installed on the instructor's
computer or accessible only to the instructor. The other Classroom Manager programs can be
used to create courses, questions and assignments, and exams for LabSoft, among other things.
These are also installed but cannot be started without the required USB dongle.

7. Click "Next". The next window starts the installation. Click "Back" if settings made
previously are to be changed. Click "Next" again to start the installation. The installation
process may take a few minutes.

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Local and Network Installation

8. After this, the drivers for the LN training systems will be installed. During installation, a
windows security prompt may be displayed. If you are installing from a computer to which
an LN training system will later be connected, click "Install" to install the software for the
equipment and continue the installation. If you do not need the drivers to be installed on
this particular machine, click "Do not install".

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Local and Network Installation

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 Users' Guide, LN LabSoft -
Local and Network Installation

9. When the installation has finished, the next window is displayed. Click "Finish" to complete
the installation.

10. After the installation of LabSoft and the courses is completed, the other software belonging
to the order will be installed automatically. Click on "OK" in the following window so that
the installation of any other programs that may be present is carried out. Instructions for
the installation of the further programs may be found in the respective operating
instructions.

Important note: DO NOT reboot during the entire installation, even if prompted to do so.
Do not reboot until the installation of all software is complete.

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Local and Network Installation

The installation of the network drive (and the first client) is finished. Now, you can continue with
the installation on the other clients.

3.4 Installing a client (workstation)

To install the workstations (clients), take the installation medium belonging to the order (USB
device or download folder) again.

1. Start the installation as before by double-clicking the "setup.exe" file in the root directory
of the installation medium.

2. Follow the instructions on the screen displayed by the setup wizard in the same way as
when installing the network drive as far as the window "Choose Setup Type“.

Note: This selection window is displayed only upon initial installation of LabSoft on a
computer. If LabSoft is already installed on this computer, the setup wizard detects the
existing installation and installs the components according to the same type specified upon
the initial installation of LabSoft. The next window is also skipped. To reinstall fully, the old
version of LabSoft and all courses need to be deinstalled using the Windows control panel
(Add/Remove Software) before a new installation can be started.

3. Now, select "Client" for the installation of the client. In the lower selection field, select
"Everyone who uses this computer" to enable all users registered in Windows access to
the LabSoft program.

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4. Click "Next". In the next window, you can now specify the path for the program components
to be installed. In addition, the path to the configuration file on the network drive must be
specified here.

Folder for program files: Enter the folder for the LN LabSoft program here. Default is the location
for 32-bit application programs on the local hard disk of the client PC. This should be applied as
it is.

Configuration file: Enter the configuration file on the network drive ("LabSoft.config“) with path
details exactly the same as that used during the installation of the network drive.

Important note: The clients must have read access to this file.

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5. Click "Next". In the following window, select the components to be installed. The LabSoft
program is preselected. Optionally, LabSoft Classroom Manager can also be installed. If
the installation is carried out on the computer for an instructor, also select LN Classroom
Manager.

Note: In the "Client" installation type, the courses are not offered for selection because they have
already been installed for all clients on the network drive.

Client for instructors Client for students

Important note: Do not install the Classroom Manager program at the standard
workstations. The Classroom Manager is intended for use by instructors only.

Note: The LN Classroom Manager program package is a purchasable, optional add-on software
for the instructor, which is designed for the operation of LabSoft in a network environment.
Operation of most programs requires the USB dongle included with Classroom Manager.
Classroom Manager's Manager and Reporter programs are used to administer the system and
to monitor progress in courses. Therefore, these Classroom Manager programs are available to
all users (no USB dongle required). Classroom Manager should only be installed on the
instructor's computer or accessible only to the instructor. The other Classroom Manager
programs can be used to create courses, questions and assignments, and exams for LabSoft,
among other things. These are also installed but cannot be started without the required USB
dongle.

6. Click "Next". The next window starts the installation. Click "Back" if settings made
previously are to be changed. Click "Next" again to start the installation. The installation
process may take a few minutes.

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7. After this, the drivers for the LN training systems will be installed. During installation, a
windows security prompt may be displayed. Click "Install" to install the driver software for
the equipment and continue the installation.

8. When the installation has finished, the next window is displayed. Click "Finish" to
complete the installation.

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9. After the installation of LabSoft and, if applicable, Classroom Manager is completed, the
other software belonging to the order will be installed automatically. Click on "OK" in the
following window so that the installation of any other programs that may be present is
carried out. Instructions for the installation of the further programs may be found in the
respective operating manuals.

Important note: DO NOT reboot during the entire installation, even if prompted to do so.
Do not reboot until the installation of all software is complete.

Installation on the first client is now finished. Proceed with the installation on the other clients.

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3.5 Testing the network installation

Type "LN LabSoft" in the search box on the Windows taskbar. Then click on "LN LabSoft" to
start the program.

Note: Alternatively, you can also call up and start Labsoft from the list of installed programs via
the "Start" button in your Windows taskbar.
Start  All apps  LN  LN LabSoft

Note: In addition to the LN LabSoft program version, the previous version "LabSoftX" is also
installed for compatibility reasons. This may still be required for the operation of older courses.
LabSoftX does not appear in the Windows start menu. The program can be started by double-
clicking the file LabSoftX.exe. After installation, the file can be found in the directory
"C:\Program Files (x86)\LN\LabSoft\", provided the path was not changed during installation.

After starting LN LabSoft, the login window appears first. Click on "Create new account..." in the
login window to register as a new user..

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In the next window, enter a user name, for example "test" and optionally a password for this
user.

Note: For the user name, LabSoft does not differentiate between upper and lower case letters.
The password distinguishes between upper- or lower-case letters. Letters, numbers or special
characters can be used.

Then click "Register".

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After that LabSoft starts with the dashboard and shows the installed courses. For starting a course
click on the tile of the desired course.

The first course page now appears in the main window and the structure of the course on the
left. On the right-hand side, you will find the instruments and other controls.

To switch to another course page, click the back-forward button at the bottom of the page or select
a page from the tree. Go back to the Dashboard if you want to switch to another course.

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The following window is displayed when an instrument is called and no LN training system is
connected to the computer.

Click "Simulation". LabSoft then starts the instrument without any support for a training system.
Measurements using the virtual instruments are then not possible.

Note: The window is also displayed if the driver for the connected training system has not been
installed.

Note: Information for operating LN LabSoft and the instruments will be found in the online help
(menu option Help).

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3.6 LabSoft Manager

LabSoft Manager allows for administration of an existing LabSoft installation and is a helpful tool,
particularly with network installations. Users, user groups and courses can all be organised and
managed. It is also possible with the help of the LabSoft Manager to subsequently change or
correct the paths for course and user data previously specified upon installation. LabSoft Manager
is part of Classroom Manager program package. Provided that Classroom Manager was selected
during installation, you can start the "Manager" program from the list of installed programs using
the "Start" button in the Windows taskbar.

Start  All Apps  LN  Manager

Information on the operation of LabSoft Manager can be found in the program (Help menu 
Help topics).

Note: Since the LabSoft configuration file can be changed with LabSoft Manager, only
authorised persons (instructors, system administrators) should be allowed access.

Note: By default, the "Manager.exe" program requires administrator rights when it is executed,
since in a typical installation the configuration file is installed in the Program Files (x86) directory.
However, in the installation directory of the Classroom Manager programs (for installation type
"Typical" C:\Programs(x86\LN\Classroom Manager) a second version of the program
(ManagerNA.exe) is available, which works without administrator rights. This variant can be used
if the trainer, instructor does not have administrator rights and the configuration file is not installed
in the Program Files(X86) directory (custom or network installation).

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4. Error Messages and Faults

"Unable to load configuration file“

Possible Causes Remedy

Wrong path for configuration file Correct the path details with the LabSoft-
Manager. Alternatively, deinstall LabSoft on
this PC and re-install the software (see Client
Installation).
The configuration file is damaged or has Copy a backup of the configuration file in the
been deleted. directory. If necessary, consult your system
administrator.
The connection to the network is Check the network connection / network
interrupted hardware and repair if necessary, before
starting LabSoft again.
The Windows User has no read access to Change the rights of the User to "Read" or
the directory or the file consult your system administrator.

"The folder 'User name' cannot be created. Cannot access the network".

Possible Causes Remedy

The connection to the network is Check the network connection / network
interrupted hardware and repair if necessary, before
starting LabSoft again.

"Unable to create the folder 'User name'. Access is denied".

Possible Causes Remedy

The Windows User has no write access to Change the rights of the User to "Read and
the directory or the file Write" or consult your system administrator.

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"Cannot create or open the file with the User name"

Possible Causes Remedy

The User has already started LabSoft on Close LabSoft on the other Client-PC and try
another Client-PC again
The connection to the network is Check the network connection / network
interrupted hardware and repair if necessary, before
starting LabSoft again.
The Windows User has no write access to Change the rights of the User to "Read and
the directory or the file Write" or consult your system administrator.
The file with the User data is damaged or Copy a backup of the User data in the
has been deleted. directory. If necessary, consult your system
administrator.

The Navigation window for displaying the course remains blank

Possible Causes Remedy

The Windows User has no read access to Change the rights of the User to "Read" or
the course directory or files consult your system administrator.
The connection to the network drive with Check the network connection / network
the course data, is interrupted hardware and repair if necessary, before
starting LabSoft again.
The path detail for the courses in the Correct the course path details in the
configuration file is incorrect configuration file with the LabSoft Manager.

In the Navigation window for displaying the courses, no course is shown even though
they have been installed.

Possible Causes Remedy

The file imsmanifest.xml for the course is Re-install the missing course
not in the course directory or it is
damaged

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A course page is not displayed

Possible Causes Remedy

The Windows User has read rights to the Extend the read rights of the User to include
course directory, but not to its sub- the sub-directory and files in the course
directory or files directory or consult your system
administrator.
The html-file for the course page is not in Check whether the file is in the given
the given directory or it is damaged directory and that it can be opened in the
Internet Explorer. If necessary, move or
correct the html-file. Alternatively, re-install
the course

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