Module 3 Notes
Module 3 Notes
Module -3
Social Responsibilities & Entrepreneurship
Prepared by
Dr. Dilip R
Associate Professor
Government of Karnataka)
Bengaluru-560060
Karnataka
Module-3
A. Social Responsibilities of Business:
I. Meaning Responsibility
II. Social Responsibilities of Business towards Different Groups
III. Social Audit
IV. Business Ethics and Corporate Governance
(Selected topics from Chapter 3, Text 1).
B. Entrepreneurship:
I. Definition of Entrepreneur
II. Importance of Entrepreneurship
III. Concepts of Entrepreneurship
IV. Characteristics of successful Entrepreneur
V. Classification of Entrepreneurs
VI. Myths of Entrepreneurship
VII. Entrepreneurial Development models
VIII. Entrepreneurial development cycle
IX. Problems faced by Entrepreneurs
X. Capacity building for Entrepreneurship
(Selected topics from Chapter 2, Text 2). L1, L2
A. Social Responsibilities of Business:
Social responsibility in business, also known as corporate social responsibility (CSR),
pertains to people and organizations behaving and conducting business ethically and
with sensitivity towards social, cultural, economic, and environmental issues.
Striving for social responsibility helps individuals, organizations, and governments
have a positive impact on development, business, and society.
I. Meaning Responsibility
The concept of social responsibility in relation to business means that the firm
functions to accomplish its financial objectives and serves the society as well. No
business exists in isolation. Every organ of the society contributes towards the success
of a business. Thus it becomes imperative that business too does something for the
society in return. This responsibility of business towards the society is called social
responsibility.
A socially responsible firm should not work solely for profit maximization but should
also seek the welfare of different sections of the society. Social responsibility of
business refers to its obligations to take those decisions and perform those actions
which are acceptable in terms of the objectives and values of the society.
Thus, no business enterprise, specially the big ones, should ignore its social
responsibility, if it has to function effectively. The enterprise should be so managed as
to make possible everything likely to strengthen the society and lead to its betterment
and prosperity.
It is indeed difficult to make a categorical statement on the question whether Indian
business managers are discharging their social responsibilities properly. As a matter
of fact, the Indian business sector presents a mixed picture in this regard. There are a
number of leading business organisations in India which have recognised their social
responsibility.
They have set up a large number of dispensaries, health centres, hospitals, libraries,
schools and colleges, professional institutions, workers, clubs, temples, research
institutes, etc., making them available to the people of adjoining localities and villages,
etc. Some of them have taken due care of their employees, customers, shareholders,
government rules and regulations, suppliers, creditors, banking institutions and
society in general.
However, most of the Indian managers and business organisations, especially in the
private sector, have been showing a totally indifferent attitude towards their social
responsibility. Their record of discharging social responsibility has often been poor
and, in some respect, dismal, judged by the extent of profiteering, black marketing,
corruption, pollution of environment, poor quality of goods and services
.
III. Social Audit
● A social audit is a formal review of a company's endeavours, procedures, and
code of conduct regarding social responsibility and the company's impact on
society.
● A social audit is an assessment of how well the company is achieving its goals
or benchmarks for social responsibility.
● Ideally, companies aim to strike a balance between profitability and social
responsibility.
Parameters:
The scope of a social audit can vary and be wide-ranging. The assessment can include
social and public responsibility but also employee treatment. Some of the guidelines
and topics that comprise a social audit include the following:
● Environmental impact resulting from the company's operations
● Transparency in reporting any issues regarding the effect on the public or
environment.
● Accounting and financial transparency
● Community development and financial contributions
● Charitable giving
● Volunteer activity of employees
● Energy use or impact on footprint
● Work environment including safety, free of harassment, and equal opportunity
● Worker pay and benefits
● Non-discriminatory practices
● Diversity
There is no standard for the items included in a social audit. Social audits are optional,
which means that companies can choose whether to release the results publicly or
only use them internally.
The flexibility surrounding social audits allow companies the ability to expand or
contract the scope based on their goals. While one company might wish to understand
the impact it has on a particular town or city, other companies might choose to expand
the range of the audit to include an entire state, country, or throughout the globe.
Ex.
Infosys Foundation:
Since its inception in 1996, the Infosys Foundation has constructed hospital
wards, built dharmashalas (rest houses), and provided medical equipment to
various hospitals across India.
The Foundation has also donated medicines in addition to organizing health
camps in rural India.
The Infosys Foundation has donated more than Rs.50 crore to expand the
capacity of hospitals across India and is involved in several healthcare
programs.
Business ethics is a broad field because there are so many different topics that fall
under its umbrella. It can be studied from a variety of different angles, whether it's
philosophically, scientifically, or legally. However, the law plays the biggest role in
influencing business ethics by far.
Many businesses leverage business ethics not only to remain clean from a legal
perspective, but also to boost their public image. It instills and ensures trust between
consumers and the businesses that serve them.
Businesses can also build trust between the business and consumers. If consumers feel
that a business can be trusted, they will be more likely to choose that business over its
competitors. Some businesses choose to use certain aspects of business ethics as a
marketing tool, particularly if they decide to highlight a popular social issue.
Leveraging business ethics wisely can result in increased brand equity overall.
Being an ethical business is also highly appealing to investors and shareholders. They
will be more likely to sink money into the company, as following standard ethical
business practices and leveraging them properly can be a path to success for many
businesses.
Following business ethics can also be beneficial for the business' employees and
operations. Attracting top talent is significantly easier for ethical businesses.
Employees not only appreciate a socially aware employer, but will also perceive them
as the kind of business that will act in the best interest of their employees. This
produces more dedicated employees and can also reduce recruitment costs.
1) Trustworthiness
Achieving trustworthiness typically involves being transparent and honest in all
actions and communications. Being trustworthy can have a positive impact both
internally and externally. Consumers appreciate openness, as it provides them with
insight into how a business operates and conceptualizes the work that they do.
Employees also appreciate this quality in a business that they work for.
2) Respect
Showing respect for employees and customers involves following through on all
promises -- and providing sincere apologies and appropriate compensation if
anything falls through. Showing a lack of respect will deter customers from engaging
with a business and lower a business' reputation. It will also do significant damage to
employee morale and increase turnover.
3) Fairness
Treating customers and employees with a sense of fairness and justice is a key type of
ethics. Manipulative behaviors aren't just unethical, but they are also unhelpful -- and
the top priority of any business should be to be helpful to its customers and
employees. It is also important to treat all people equally.
4) Caring
Businesses, at the end of the day, are composed of human beings. There are human
beings that consume goods or services from the business and then there are human
beings that work to produce those goods or services. Being open to their struggles and
coming to the table with solutions will show empathy -- a valuable tool for any
business to utilize. Showing a sense of caring and keeping the lines of communication
is not just the ethical thing to do, but can also boost internal and external perceptions
of the business.
2) Being Transparent
Transparency and clear communication is paramount when it comes to ethical
workplace behaviors. Employees and consumers alike should never be lied to or told
untruths, as this breaks trust within the business. For example, when faced with a
public relations crisis, companies should call a meeting and address the problem
directly with their employees. It's important to truthfully describe the situation as it
unfolded, present solutions, and accept criticism humbly.
Corporate Governance
What is corporate governance? It is a process set up for the firms based on certain
systems and principles by which a company is governed. The guidelines provided
ensure that the company is directed and controlled in a way so as to achieve the goals
and objectives to add value to the company and also benefit the stakeholders in the
long term.
The high profile corporate governance failure scams like the stock market scam, the
UTI scam, Ketan Parikh scam, Satyam scam, which was severely criticized by the
shareholders, called for a need to make corporate governance in India transparent as it
greatly affects the development of the country.
It is the legal framework.
The Objectives Of Corporate Governance
Transparency in corporate governance is essential for the growth, profitability and
stability of any business. The need for good corporate governance has intensified due
to growing competition amongst businesses in all economic sectors at the national, as
well as international level.
The Indian Companies Act of 2013 introduced some progressive and transparent
processes which benefit stakeholders, directors as well as the management of
companies. Investment advisory services and proxy firms provide concise information
to the shareholders about these newly introduced processes and regulations, which
aim to improve the corporate governance in India.
Corporate advisory services are offered by advisory firms to efficiently manage the
activities of companies to ensure stability and growth of the business, maintain the
reputation and reliability for customers and clients. The top management that consists
of the board of directors is responsible for governance. They must have effective
control over affairs of the company in the interest of the company and minority
shareholders. Corporate governance ensures strict and efficient application of
management practices along with legal compliance in the continually changing
business scenario in India.
Legal Provisions
Corporate governance was guided by Clause 49 of the Listing Agreement before
introduction of the Companies Act of 2013. As per the new provision, Security And
Exchange Board of India(SEBI) has also approved certain amendments in the Listing
Agreement so as to improve the transparency in transactions of listed companies and
giving a bigger say to minority stakeholders in influencing the decisions of
management. These amendments have become effective from 1st October 2014.
A Few New Provision for Directors and Shareholders
● One or more women directors are recommended for certain classes of
companies
● Every company in India must have a resident directory
● The maximum permissible directors cannot exceed 15 in a public limited
company. If more directors have to be appointed, it can be done only with
approval of the shareholders after passing a Special Resolution
● The Independent Directors are a newly introduced concept under the Act. A
code of conduct is prescribed and so are other functions and duties
● The Independent directors must attend at least one meeting a year
● Every company must appoint an individual or firm as an auditor. The
responsibility of the Audit committee has increased
● Filing and disclosures with the Registrar of Companies has increased
● Top management recognizes the rights of the shareholders and ensures strong
co-operation between the company and the stakeholders
● Every company has to make accurate disclosure of financial situations,
performance, material matter, ownership and governance
Additional Provisions
● Related Party Transactions – A Related Party Transaction (RPT) is the transfer
of resources or facilities between a company and another specific party. The
company devises policies which must be disclosed on the website and in the
annual report. All these transactions must be approved by the shareholders by
passing a Special Resolution as the Companies Act of 2013. Promotors of the
company cannot vote on a resolution for a related party transaction.
● Changes in Clause 35B – The e-voting facility has to be provided to the
shareholder for any resolution is a legal binding for the company.
● Corporate Social Responsibility – The company has the responsibility to
promote social development in order to return something that is beneficial for
the society.
● Whistle Blower Policy – This is a mandatory provision by SEBI which is a vigil
mechanism to report the wrong or unethical conduct of any director of the
company.
Importance of Corporate Governance
A company that has good corporate governance has a much higher level of confidence
amongst the shareholders associated with that company. Active and independent
directors contribute towards a positive outlook of the company in the financial
market, positively influencing share prices. Corporate Governance is one of the
important criteria for foreign institutional investors to decide on which company to
invest in.
The corporate practices in India emphasize the functions of audit and finances that
have legal, moral and ethical implications for the business and its impact on the
shareholders. The Indian Companies Act of 2013 introduced innovative measures to
appropriately balance legislative and regulatory reforms for the growth of the
enterprise and to increase foreign investment, keeping in mind international practices.
The rules and regulations are measures that increase the involvement of the
shareholders in decision making and introduce transparency in corporate governance,
which ultimately safeguards the interest of the society and shareholders.
Corporate governance safeguards not only the management but the interests of the
stakeholders as well and fosters the economic progress of India in the roaring
economies of the world.
B . Entrepreneurship:
I. Definition of Entrepreneur
Entrepreneurship is the ability and readiness to develop, organize and run a business
enterprise, along with any of its uncertainties in order to make a profit. The most
prominent example of entrepreneurship is the starting of new businesses.
The entrepreneur is defined as someone who has the ability and desire to establish,
administer and succeed in a startup venture along with risk entitled to it, to make
profits. The best example of entrepreneurship is the starting of a new business
venture. The entrepreneurs are often known as a source of new ideas or innovators,
and bring new ideas in the market by replacing old with a new invention.
In a nutshell, anyone who has the will and determination to start a new company and
deals with all the risks that go with it can become an Entrepreneur.
6) Know your Product-A company owner should know the product offerings and
also be aware of the latest trend in the market. It is essential to know if the
available product or service meets the demands of the current market, or
whether it is time to tweak it a little. Being able to be accountable and then alter
as needed is a vital part of entrepreneurship.
V. Classification of Entrepreneurs
It is classified into the following types:
1). Small Business Entrepreneurship-
These people run or own their own business and hire family members or local employee. For
them, the profit would be able to feed their family and not making 100 million business or taking
over an industry. They fund their business by taking small business loans or loans from friends
and family.
These businesses are a hairdresser, grocery store, travel agent, consultant, carpenter, plumber,
electrician, etc.
This start-up entrepreneur starts a business knowing that their vision can change the world. They
attract investors who think and encourage people who think out of the box. The research focuses
on a scalable business and experimental models, so, they hire the best and the brightest employees.
They require more venture capital to fuel and back their project or business. A scalable company is
one where the main brand keeps on growing over time naturally, they have the potential to keep
increasing their revenue while keeping their incremental costs at a minimum.
These huge companies have defined life-cycle. Most of these companies grow and sustain by
offering new and innovative products that revolve around their main products. The change in
technology, customer preferences, new competition, etc., build pressure for large companies to
create an innovative product and sell it to the new set of customers in the new market. To cope
with the rapid technological changes, the existing organisations go for either buy innovation
enterprises or attempt to construct the product internally.
4) Social Entrepreneurship-
This type of entrepreneurship focuses on producing product and services that resolve social needs
and problems. Their only motto and goal is to work for society and not make any profits.
All in all, currently, India has a blooming startup ecosystem, but still
entrepreneurship is a big challenge for many innovative minds as there are
countless exceptional challenges that cannot be ignored. Indeed, there are great
steps taken by the government, however there are some factors which are
making challenging for startups to grow fast.
When startups take off, commonly they require planning, a lot of hard work, a
right amount of money, resources, patience, dedication and a lot more. There
are few challenges that need to consider at the initial stage so that
entrepreneurs can prepare themselves for challenges before they lead to
unexpected failure:
What if someone from a middle class family in India tells that he or she is opting of
starting own business after quitting a high salary job or do not want to go for
engineering or doctoral studies? The whole society starts discouraging from starting
up a business. This could be more threatening when families do not acknowledge the
decision of starting a business and stop supporting entrepreneurs financially and
morally as well.
Wrong Timing
Timing can make or break a startup! Many entrepreneurs fail because they launch
their idea in the wrong time. They don’t know about the real market scenario and
size. They just launch their ideas haphazardly and it leads nowhere. Extensive market
study is required before launching any business idea and a sales representative can
clear you the real picture of market.
No Talent
Running a startup successfully demands teammates who share passion. But finding a
team with this approach could be challenging for entrepreneurs especially when they
are looking for people of non-tech skills. In addition, many intelligent minds end up
becoming engineers and doctors because of family and society pressure.
Funding Not Easy
The funding scenario is still in nascent stage in India. They can think of getting seed
funding and venture funding on their ideas, but the process of getting funding from
these sources is not easy as it looks. When entrepreneurs ask for funding, they need to
follow a complicated process and sometimes potential business ideas fail to get any
funding.
Rare Right Information Resources
Next dilemma of entrepreneurship, which resources are good for taking help and
whom to ignore! Startups seek advice and information for picking up strategically, but
in India, they don’t know whom to seek right advice. There is lack of resources and
startups don’t know whom to contact for what purpose. Even they need to spend a lot
of time and energy to meet with a right startup guru at every level.